ladder of inference and drama triangle final...ladder of inference and drama triangle_final Author...
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www.rgp.com | © RGP The Ladder of Inference and the Drama Triangle: Keys to Understanding and Managing Complex Business Relationships Laurie Gray VP, Customer Experience RGP Consulting April, 2018
Transcript of ladder of inference and drama triangle final...ladder of inference and drama triangle_final Author...
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TheLadderofInferenceandtheDramaTriangle:KeystoUnderstandingandManagingComplexBusinessRelationships
LaurieGrayVP,CustomerExperienceRGPConsultingApril,2018
https://www.youtube.com/watch?v=EHG9-of_WtQ
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SOWHATHAPPENEDTHERE?
THESITUATION
WHATHAPPENED(Factsasobserved)
WHATWETELLOURSELVES(Ourinterpretationbasedonourperception)
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Peopleonlyseewhattheyarepreparedtosee.RalphWaldoEmerson
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REALITYANDFACTS
THELADDEROFINFERENCE
SELECTEDREALITY
ASSUMPTIONS
CONCLUSIONS
BELIEFS
ACTIONS
PERCEPTIONS BELIEFSDETERMINEWHICHDATAWEPAYATTENTIONTO
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REALITYANDFACTS
THELADDEROFINFERENCE– THEDOCTORSEXAMPLE
SELECTEDREALITY
ASSUMPTIONS
CONCLUSIONS
BELIEFS
ACTIONS
Doctorsholdingpaddles,announcingadeath;patientisn’tawakeormoving.
Whosedeath?Wifeanddaughtercan’tseethefly.
Wifeanddaughterthinkdoctorsaretalkingaboutthepatient.
Thepatientisdead!
Nothinggoodeverhappensinhospitals.
Shock,dismay,panic?
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REALITYANDFACTS
THELADDEROFINFERENCE– YOUROWNEXAMPLE
SELECTEDREALITY
ASSUMPTIONS
CONCLUSIONS
BELIEFS
ACTIONS
1.
2.
3.
4.
5.
6.
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Questionstohelpyougettoyourthreestories:
• WhatinformationamImissing?
• WhatdecisionsdidImakeaboutwhichinformationtoincludeorexcludefrommyobservation?
• Couldyourassumptionshavetakenyoutoadifferentlocation?
• Whatotherconclusionsexistbeyondtheoneyouaccepted?
• WhatinformationorperspectivedoothershavethatIdon’t?
• Whatotherchoices/coursesofactioncouldIhaveselected?
THEVALUEOFTELLINGYOURSELF3STORIES
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REALITYANDFACTS
HELPINGOTHERSTONAVIGATETHELADDER
SELECTEDREALITY
ASSUMPTIONS
CONCLUSIONS
BELIEFS
ACTIONS
“Whatdatadidyouchoosetofocuson/create?”
“Whatconclusiondid/doyoudrawfromthis?”“Whatotherconclusionsmightapply?”
“Howdoesthisfitwithyourbeliefs?”“Howdidotheroptionschallengeyourbeliefs?”
“Whatactiondidyoutake?”“Whatactiondoyouplantotakeinstead?”
“Whatdidyouassumethismeant?”“Arethereanyotherplausibleassumptionsyoucouldmake?”
“Tellmeaboutthefactsyouobserved.”“Werethereanyothers?”
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TEDEDpresentation:https://www.youtube.com/watch?v=KJLqOclPqis
Article:https://www.mindtools.com/pages/article/newTMC_91.htm
Article:https://thesystemsthinker.com/the-ladder-of-inference/
Othereducationalmaterials:https://www.pon.harvard.edu/tag/ladder-of-inference/
ADDITIONALRESOURCESONTHELADDEROFINFERENCE
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THEDRAMATRIANGLE:THEPLOT
RIGHT
Atthecore,drivenbypowerfulbeliefs/fearsthatwhenplayedout,haltinformationtransferintheworkplace.
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THEDRAMATRIANGLE
Rescuer/Hero
Persecutor/Villain
Victim
Rescuer:• Seekstoprovidetemporaryrelieftodifficultsituations
• Seeksvaluebybeingneededbyothers
• “Theyneedhelp/Icansavethem.”
• “IftheydidwhatIsaid,they’dbeok.”
Persecutor:• Blaming• Frustrated• Self-righteous• “It’syourfault”• “Theyjustdon’tgetit”
Victim:• Helpless• Powerless• “Inevergetabreak.”
Thisdrivesustoadoptcertain“scriptedroles”andexhibitcertainbehaviors
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THEDRAMATRIANGLE
Rescuer/Hero
Persecutor/Villain
Victim
• Wecanstartanywhereinthetriangle
• Ourrolescananddoshift.• Wetendtomovetowardanunconsciousdesireto“bethebiggestvictim”.
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THEDRAMATRIANGLEROLEPLAY
https://www.youtube.com/watch?v=F7pBYF8qxYk
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THEDRAMATRIANGLE– WORKPLACEEXAMPLE
Hero/Rescuer
Villain/Persecutor
Victim
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GETTINGUNSTUCK
“Think,act,andspeakasiftheroleisn’treal”
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Startbytakingafewdeepbreathsorconsidergettingupfromyourdeskandwalkingaroundasyoupondertheanswerstothesequestions:
1. WhatamIfeelingatthemomentandwhereinmybodyamIfeelingit?(Gettingintune)
2. WhatisthesinglemostimportantthingIcandototakecareofmyself?WhatisthekeythingItrulyneed,want,and/ordesirerightnow?(Identifyingyourneeds)
3. WhatpositiveactionscanImakeinmyliferightnowthatwouldassistmetoaccomplishthis?WhatcanIdotosupportmyprocessthatallowsmetogetbacktoapointofequilibrium?(Planningforchange)
4. WhatarethemostimportantactionsIcantakeRIGHTNOWtogetmemovinginapositivedirection?(Choosingthepath)
5. Takepositiveactionrightnow.Retainfocusonwhereyouwouldliketo/plantogo,notwhereyouhavebeen.(Takingaction)
SHIFTINGAWAYFROMTHEDRAMATRIANGLE
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MOVINGBEYONDTHEDRAMATRIANGLE:BEINGINPRESENCE*
Hero/Rescuer
Villain/Persecutor
Victim
*AlsoknownasTheEmpowermentDynamic
Challenger
Challenger:• Bringshealthypressuretothe
creatortohelpandsupporttheirprogress
• Aimingforbreakthroughs• Noblameorcriticism• “Wecandobetter”
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MOVINGBEYONDTHEDRAMATRIANGLE:BEINGINPRESENCE*
Hero/Rescuer
Villain/Persecutor
Victim
*AlsoknownasTheEmpowermentDynamic
Coach
Coach:• Viewsallasfullyempowered
creators• Focusedonthe“whatif”• Shiftsthe“work”totheowners
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MOVINGBEYONDTHEDRAMATRIANGLE:BEINGINPRESENCE*
Hero/Rescuer
Villain/Persecutor
VictimCreator
Creator:• Thinklikeaproblem-solver• “WhatdoIwant?”• “HowcanIgetwhatIwant?”• Takingresponsibility• Notcomplaining• Gettingitdone
*AlsoknownasTheEmpowermentDynamic
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• Morecreative
• Moreengaged
• Morecloselyaligned
• Energized
• Morefun
• Getmoredone
• Alerttooptions
• Problem-solving
BENEFITSTHATTEAMSINPRESENCEENJOY
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Thinkaboutarecenteventwhereyouandyourteamwerecaughtupinadramatriangle:
1. Whatwasthesituation?
2. Whatroledidyoubeginplaying?
3. Whatwastheoutcomeyouwanted?
4. Howdidyourroleimpactthesituation?
5. Howwereyoufeeling?
6. Knowingwhatyouknownow,howcouldyouhaveshiftedtopresenceandchangedtheoutcome?
ASSESSINGRECENTEVENTS
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ADDITIONALRESOURCESONTHEDRAMATRIANGLE
Video:https://www.youtube.com/watch?v=ovrVv_RlCMw
Article:https://www.psychologytoday.com/us/blog/fixing-families/201106/the-relationship-triangle
Articlecollection:http://powerofted.com/articles/
Worksheetsandhandouts:http://printableworksheets.in/worksheet/drama-triangle
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THANKYOU
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HANDOUTS
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Questionstohelpyougettoyourthreestories:
• WhatinformationamImissing?
• WhatdecisionsdidImakeaboutwhichinformationtoincludeorexcludefrommyobservation?
• Couldyourassumptionshavetakenyoutoadifferentlocation?
• Whatotherconclusionsexistbeyondtheoneyouaccepted?
• WhatinformationorperspectivedoothershavethatIdon’t?
• Whatotherchoices/coursesofactioncouldIhaveselected?
THEVALUEOFTELLINGYOURSELF3STORIES
28www.rgp.com |©RGP
REALITYANDFACTS
HELPINGOTHERSTONAVIGATETHELADDER
SELECTEDREALITY
ASSUMPTIONS
CONCLUSIONS
BELIEFS
ACTIONS
“Whatdatadidyouchoosetofocuson/create?”
“Whatconclusiondid/doyoudrawfromthis?”“Whatotherconclusionsmightapply?”
“Howdoesthisfitwithyourbeliefs?”“Howdidotheroptionschallengeyourbeliefs?”
“Whatactiondidyoutake?”“Whatactiondoyouplantotakeinstead?”
“Whatdidyouassumethismeant?”“Arethereanyotherplausibleassumptionsyoucouldmake?”
“Tellmeaboutthefactsyouobserved.”“Werethereanyothers?”
29www.rgp.com |©RGP
Startbytakingafewdeepbreathsorconsidergettingupfromyourdeskandwalkingaroundasyoupondertheanswerstothesequestions:
1. WhatamIfeelingatthemomentandwhereinmybodyamIfeelingit?(Gettingintune)
2. WhatisthesinglemostimportantthingIcandototakecareofmyself?WhatisthekeythingItrulyneed,want,and/ordesirerightnow?(Identifyingyourneeds)
3. WhatpositiveactionscanImakeinmyliferightnowthatwouldassistmetoaccomplishthis?WhatcanIdotosupportmyprocessthatallowsmetogetbacktoapointofequilibrium?(Planningforchange)
4. WhatarethemostimportantactionsIcantakeRIGHTNOWtogetmemovinginapositivedirection?(Choosingthepath)
5. Takepositiveactionrightnow.Retainfocusonwhereyouwouldliketo/plantogo,notwhereyouhavebeen.(Takingaction)
SHIFTINGAWAYFROMTHEDRAMATRIANGLE
30www.rgp.com |©RGP
Thinkaboutarecenteventwhereyouandyourteamwerecaughtupinadramatriangle:
1. Whatwasthesituation?
2. Whatroledidyoubeginplaying?
3. Whatwastheoutcomeyouwanted?
4. Howdidyourroleimpactthesituation?
5. Howwereyoufeeling?
6. Knowingwhatyouknownow,howcouldyouhaveshiftedtopresenceandchangedtheoutcome?
ASSESSINGRECENTEVENTS
