Laboratory Personnel

Laboratory Personnel

Dr/Ehsan Moahmen Rizk

Personnel-Module 12 2

Organization Personnel Equipment

Purchasing &

Inventory

Process Control

Information Management

Documents&

Records

Occurrence Management Assessment

Process Improvement

Customer Service

Facilities &

Safety

The Quality Management System


Success or failure of quality system is dependent on

the laboratory staff

Knowledge and skills

Motivation

Commitment3

Laboratory StaffYOU ARE:

• The most critical part of the quality system

• The laboratory’s greatest asset

• An important partner in patient care

YOU ALSO:

• Bring your integrity and professionalism to the healthcare community


Continuing Education

Training

Job Descriptions

Orientation

Competency Assessment

Job Qualifications

Personnel Management


Motivated employees are more committed to their work

praise

recognition

bonuses

benefits

flexible time

…


Job Descriptions

“Laboratory Management shall

have job descriptions that define qualifications and

duties for all personnel.”

ISO

15189:2007


Orientation


Task-specific Training

Competency Recognition

Job Description

Qualified New Employee

Retraining


Orientation



Job Description

Task-specific Training

Competency Recognition

Retraining


Laboratory director

1. provide advice to those requesting information about the choice of tests, the use of the laboratory service and the interpretation of laboratory data

2. relate and function effectively with: applicable accrediting and regulatory

agencies, Clinical Staff the healthcare community the patient population served


Laboratory director (continue)

3. Define, implement and monitor standards of performance and quality improvement of the medical laboratory service

4. Ensure that there are sufficient qualified personnel with adequate documented training and experience to meet the needs of the laboratory;


Laboratory director (continue)

5. Plan, set goals, develop and allocate resources appropriate to the medical environment; including budget planning and financial management, provide educational programs for the medical and laboratory staff and participate in educational programs of the institution;

6. implement a safe laboratory environment in compliance with good practice and applicable regulations


Laboratory Manger

1. Responsible for the day-to-day management of the testing laboratory

2. Ensuring that there are enough personnel with adequate training and experience to conduct the work

3. Ensuring that the laboratory has a manual of standard operating procedures that are complete, up-to-date, available for personnel performing tests, and followed by those personnel


Laboratory Manger (continue)

4. Maintaining a quality assurance program to assure the proper performance and reporting of all test results; maintaining acceptable analytical performance for all controls and standards; maintaining quality control testing; and assuring and documenting the validity, reliability, accuracy, precision, and performance characteristics of each test and test system

5. Taking all corrective actions that may be necessary to maintain satisfactory operation and performance of the laboratory

6. Responsible for review, interpretation, and reporting of test results


QA manger

Design, implementation, maintenance and improvement of the quality management system. This include the following:

1. Management support of all laboratory personnel by providing them with the appropriate authority and resources to carry out their duties;

2. Arrangements to ensure that management and personnel are free from any undue internal and external commercial, financial or other pressures and influences that may adversely affect the quality of their work

3. Policies and procedures for ensuring the protection of confidential information


QA manger (continue)

4. The organizational and management structure of the laboratory and its relationship to any other organization with which it may be associated

5. Specified responsibilities, authority, and interrelationships of all personnel

6. Adequate training of all staff and supervision appropriate to their experience and level of responsibility by competent persons

7. Technical management which has overall responsibility for the technical operations and the provision of resources needed to ensure the required quality of laboratory procedures


Lab. technician

1. Performing laboratory tests in order to produce reliable and precise data by carrying out routine tasks accurately and following strict methodologies to carry out analyses

2. Preparing specimens and samples

3. Constructing, maintaining and operating standard laboratory equipment

4. Ensuring the laboratory is well-stocked and resourced


Lab. Technician (continue)

1. Recording the results and conducting them to lab manger

2. using computers and performing mathematical calculations for test results

3. keeping up to date with technical developments, especially those which can save time and improve reliability;

4. Helping lab manger in conducting searches

5. following and ensuring strict safety procedures and safety checks


Computer Lab. technician

Responsible for the maintenance and operations of computer labs and related equipments as printers&Faxes.

Assist lab users with computer-related issues such as creating user log-on accounts and passwords,

The operation of the computer and the network

Keeping records of equipment and lab supplies


Internal audits

In order to verify that operations continue to comply with the requirements of the quality management system, internal audits of all elements of the system, both managerial and technical, should be conducted at intervals defined by the system itself.


Internal audits (continue) Audits should be formally planned,

organized and carried out by the quality manager or designated qualified personnel. The procedures for internal audits should be defined and documented and include the types of audit, frequencies, methodologies and required documentation.

The results of internal audits should be submitted to laboratory management for review.


Competency Assessment Methods

Direct Observation checklists

Indirect Observations monitoring records re-testing case studies Give previously analyzed

specimens for testing Provide written exercises

to assess:

Technologist Name Technologist Title

Procedure for Evaluation

Evaluation Date Evaluator

Procedure item Accept Partial No Comment

Read procedure manual

Equipment set up appropriately

Work area neat

Reagent preparation

Perform task accurately

Perform task timely

Other: Specify

•Problem solving skills

•Knowledge

•Interpretation


Policies and Processes

Review annually and modify when necessary

Processes

Policy writing-management responsibility

Who will conduct

assessment?

What will be assessed?

When will assessment

s occur?


Competency assessment documentation

use standard forms date and keep

confidential


Training

Continuing Education


Training Methods and Resources


Performance Appraisal

professionalbehavior

professionalbehavior

customer service

customer service communicationcommunication

observation to safety

observation to safety

adherence to policy

adherence to policy

competenciescompetencies

Efficiency


Performance Appraisal Meetings

formal regular constructive objective complete fair documented


Personnel Records



Competency Assessmen

CONFIDENTIAL

John Smith

Training Records


Personnel-Module 12 30Personnel-Module 12 30

Summary Personnel management is critical to success of

a quality management system. Job descriptions should accurately describe

tasks and authorities. Competency must be assessed. Training will help to assure competent staff. Methods for attracting and retaining personnel

must be addressed.


Key Messages

Personnel are the most important resource in the laboratory.

Managers must create an environment that will fully support all laboratory personnel in order to maintain a high quality of laboratory performance.

Continuing education is vital to personnel competency.

Laboratory Personnel

Documents

Transcript of Laboratory Personnel