Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.

La Solution de Collaboration v9.x

Nom de code: 29min-2012-07-La solution de Collaboration v9.xJuillet 2012

“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis.  This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”

Christophe DuboquetMichel Cugnot

29’

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Agenda

Simple User Experience with voice, video, IM,

and presence

Identity• Identity / Security• LDAP• UDS

Call Admission Control• Static as usual

• Enhanced CAC Location• Inter clusters CAC

• RSVP

IM and Presence Services included

Easy to use & deploy• URI dialing• Scripting – BAT• Queuing • Codec Preference • Call recording• Extend connect• MobilityEMCCMultiple Clients registering

SE

Sales

• Native and new endpoint registration CUCM

• SIP Trunking CUCM• Conference Video

Video

DialplanFeaturettes

Licensing server“services collab”

PlatformSecurity OS Update

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

‘05 ‘07 ‘09 ‘11 ‘14‘06 ‘08 ‘10 ‘12 ‘13

4.3 6.1 8.5 8.6 10.0 10.5

5.0 5.1 7.1 9.0 9.57.0

8.0

Long Life Releases 9.5

May 2012

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4

Easy to use & deploySIP URI

–SIP URIs identify communications resources (same alias name for Telephony, Video, IM, e-mail)–General form: sip:user:password@host:port;uri-parameters?headers–Native dialing method in SIP based video equipment–Better integration with other call controls where URI dialing is the native dialing habit (e.g. VCS)

• How?–DN is aliased by alpha URI–In CUCM all endpoints will still have a DN–Intercluster Lookup Service (ILS)

• What is it?

2000

2001

(bridget@eponge.com)

(bob@eponge.com)

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Easy to use & deploySIP URI Endpoint Support

• Only a subset of phones support URI dialing

–99xx, 8961 phones (except transfer, conferencing, forwarding)–Jabber for windows will support URI dialing with 9.0(2)–Video Endpoints

• Directory Lookup based on enduser directory on UC Manager will always return number

• Dialing from Enterprise Directory based on UC Manager will always go to number not URI

• Endpoint using other data sources (e.g. LDAP) might dial alpha URI instead

• All phones can be called via an alpha URI (because URI is mapped to a DN)

5

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Easy to use & deployCisco Extend and Connect CUCM

User bob@eponge.com

Jabber or 3rd party CTI

Client

CTI

Office Phone3000

Home Phone +33148040000

PSTN

PBX Phone 9196661212

3rd Party PABX (Alcatel, Aastra, Siemens, Avaya, ...)

Enterprise DN: 3000

Remote Destination 1: +33148040000

Remote Destination 2: 9196661313

CTI Remote Device or CSF/Jabber device in

Extend Mode

What is Cisco Extend and Connect?• A new device type, CTI Remote Device that represents all remote destinations for a

user. Anchors enterprise calls on the CTI Remote Device• Allows a CTI application (like Jabber) 3rd party control of the remote connection to

enable enterprise call features

Remote devices ring and can be answered, Disconnected, Hold/Retrieve, Transfer/Conference,Direct Transfer on Same Line and Join on Same Line, Redirect/Forward

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Easy to use & deployNative Call Queuing

• Enables Hunt Pilot to queue callers• Allow for redirection of calls based on different queue

criteria• Allow agents to participate in multiple queues• Auto logout and call re-queue if agent does not answer• Longest waiting call in all queues will be delivered first• No ‘post call’ time or agent greeting options• On phone ‘Queue Status’ display

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

Call Admission ControlEnhanced Locations Based CAC

• Locations Bases Call Admission Control Prior to CUCM 9.0–-Supported only simple Hub and Spoke topologies–-Could not share CAC information with other CUCM or VCS–-Could not use SME to manage BW because media did not traverse SME–-Telepresence endpoints deployed in separate cluster from other video devices and CAC not used with TP endpoints

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Call Admission ControlEnhanced Locations Based CACMulti-call control clusters (CUCM, SME)• CUCM 9.0 enables the following features:

–- Efficient bandwidth management for multiple clusters that share physical sites (BW deductions).–- Allow administrator to model complex topologies including multi hop WAN–- Introduce weighting attribute for redundant links to influence path selection–Configure independent bandwidth for voice, video, and immersive call

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VideoCUCM Video Updates

• SIP Line side Transparency and Normalization

• Support for sRTP point to point video with 99xx\896x phones

• Immersive video classification for Enhanced LCAC

• SNR/Wifi video support

• Mid call control Features for Video end points Alphanumeric Call Forward All Hold / Resume Ad hoc conferencing Music on Hold Enhanced Shared Lines Voicemail Message Waiting Indication CTI/remote-cc desktop control (TE6) CTI Monitoring of device availability Corporate Directory Personal Favorites / Speed dials One Button to Push

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VideoAlpha-Numeric URI Example Scenario

UC ManagerVCS Control VCS Expressway

Internet

Register with E.164 only

Register URIand E.164

SIPH.323

E20

EX

C-Series

CTS

Movi

E20

C-Series

EXE20 EX

Movi

Register URIand E.164

E20 user bridget@eponge.com dials bob@eponge.com

UCM routes “@eponge.com” to VCSTo: bob@eponge.comFrom: “bridget” 14085551212@eponge.com

Bob sees call coming from: “bridget”14085551212@eponge.com

User can call bridget back at: 14085551212VCS appends @eponge.com and routes call to UCM

1

2 3

4

URIonly

URIonly

When VCS required

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12

VideoMultipoint Devices Can Now Be Deployed…

• IOS Video Bridge, 4200/4500/5300/8500 series MCUs deployed on UCM for Conf / Join / Barge features on UCM endpoints

• 4200/4500/5300/8500 series MCUs deployed on VCS for Add Participant / Join Participant features on VCS endpoints

• 4200/4500/5300/8500 series MCUs deployed on VCS, or to UCM, for rendezvous/scheduled dial in meetings (single-screen only)

• 7010/8700 series TelePresence Servers deployed on VCS, or to UCM, for rendezvous/scheduled dial in meetings (single-screen and TIP)

• CTMS deployed on UCM for rendezvous/scheduled dial in conferences (TIP only)

UC ManagerVCS Control VCS Expressway

Internet

here… and here…

SIPH.323

MCUTS MCUCTMS

here…

TS

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VideoScheduling…

• TMS 13.2 can now schedule CTS, EX, MX, SX and C-Series endpoints registered to UCM or VCS

–TMS 13.2 supports TelePresence Server 7010 / 8700 and MCU 4200/4500/5300/8500 as bridge types

UC ManagerVCS Control VCS Expressway

Internet

or…

SIPH.323

E20

EX

C-Series

CTS

Movi

E20

C-Series

EXE20 EX

Movi

CTS-MAN TMS

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14

IdentityLDAP and Manual User support• Prior to CUCM 9.0

–-Enabling LDAP sync would prohibit adding local users–-End user to be used by CUCM must be defined on AD and synched–-Extra users could trigger extra CAL’s on the MS AD

• CUCM 9.0–-Administrator can have both LDAP sync users and locally defined users–-Ability to modify local users and roles assigned to LDAP users–-Deleting LDAP synch will mark users synced for deletion (garbage collection)–-Administrator can convert an LDAP user to a local user

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We start to have more and more applications that need to consult the LDAP database in every task that they execute… That is too heavy for the AD DC’s that aren’t designed for that kind of traffic …………and too even Heavy even for an LDAP System.

IdentityNew UDS User Data Directories Service of CUCM

Domain cisco.com

Users Directory Frontend

Domain cisco.comDomain

cisco.com

Corporate AD or LDAP

System

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IdentityUser Base Cluster Discovery

The direction for UDS is to allow dynamic discover of the home cluster for a specific user, and to get information from users directory information across different UDS CUCM clusters

Americas.Cisco.com

Cisco.com

EMEAR.Cisco.com

2 - Query Discovery Service for User Home Cluster

3 - Cross Cluster Dicovery for User Discovery

4 - Home Cluster UDS URL returned in the response

5 - Query home cluster UDS for Device name and configuration

1 – DNS SRV or static configuration to find CUCM cluster that provides UDS discovery service

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

Americas.Cisco.com

Cisco.com

EMEAR.Cisco.com

8 - Jabber connects to the Services

7 - Jabber Register with Home Cluster

6 - Jabber downloads the config file from TFTPand gets the configured service list (UCM, UCNx, CUP, Conf., etc.

IdentityService Discovery

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

IM / PresenceCUCM IM and Presence• Solution release 9.0, CUCM and CUP will start integration to be

one product

• Includes common release and upgrade process

• Centralize administration

• Simplify licensing, now included as part of CUCM user licensing

• Deprecating IP Phone Messenger (IPPM) and CUPC 7.0

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19

Avec la participation de Bridget et Bob

Merci!

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Questions / Réponses ….Nous souhaitons partager avec vous !Pendant un mois, nous souhaitons recueillir toutes vos questions. L’intervenant apportera une réponse à chaque question. Un document Q&A regroupant l’ensemble des questions et des réponses sera disponible en ligne le mois suivant.Pour une meilleure gestion, les questions seront posées uniquement par email en respectant les deux points suivants.1. L’email sera envoyé à l’intervenant du 29 minutes, en copiant

Stéphane Buvat systématiquement.2. Le sujet de l’email sera « obligatoirement » sous le format:

QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la première page de la présentation).

Exemple: QA-29min-2011-01-UC ON UCS

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Email de l’intervenant

Copie Stéphane Buvat – stbuvat@cisco.com

Respecter le format suivant:QA-29min-année-mois-’’nom de code de la présentation’’

*** Exemple: QA-29min-2011-01-UC on UCS ***

Questions / Réponses email ….

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Les indispensables ……..

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Chez Cisco !

Qui pour m’aider ????

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Cisco vous aide et s’engage au quotidien

ProjetsAvant Vente Production

P P D I O O

QUI: Partner Helpline Channel Account TeamQUOI: Toutes Technologies

QUI: PDI HelpDeskQUOI: Collaboration uniquement

QUI: TAC / Advanced ServicesQUOI: Toutes Technologies

AVANT VENTE ETUDE - PLANNIFICATION - INTEGRATION

SUPPORT

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

Partner Helpline

Pour qui ? Partner Helpline (PH) est un outil mis à la disposition des

ingénieurs avant-vente des partenaires Cisco.Pourquoi ?

Pour l’accès à une base de connaissances sur les produits Poster des questions nouvelles dès que cela est nécessaire. Obtenir une assistance complémentaire Aucun quota sur le nombre de « case » ouvert

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http://www.cisco.com/web/partners/tools/helponline/index.html

Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html

Partner Helpline site

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27

PDI HelpdeskPour qui ?

PDI Helpdesk (PDI-HD) est un service de support proactif mis à la disposition à l’ensemble de nos partenaires Cisco.

Pourquoi ? Répondre à des questions sur des tâches complexes de

planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement).

Obtenir des documents pour répondre à un appel d’offre(Cliquer sur le lien Steps to Success dans Related links)

Aucun quota sur le nombre de « case » ouvert

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28

http://www.cisco.com/web/partners/tools/pdihd.html#~onePDI Helpdesk site

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PDI Helpdesk: ContactsHeure d’ouverture

Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h Fermé les jours fériés Cisco

Ouvrir un “Case” par internet Cliquer sur le lien: http://www.cisco.com/go/pdihelpdesk

Ouvrir un “Case” par téléphone France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58 La liste des numéros téléphones des autres pays est disponible sur le site

Consulter les Questions/Réponses Cliquez sur le lien: https://supportforums.cisco.com/index.jspa

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30

Online *(TAC Service Request Tool)

E-mail(tac@cisco.com)

Telephone **

Comment ouvrir un case

Case de sévérités 1 ou 2 (ex. Coupure totale de la téléphonie).

France tel : 0800 770 400

Case de sévérités 3 ou 4

Toutes demandes d’ouverture de Case

* TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do

** Liste des numéros de téléphone : http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone

TAC

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• Suivre le statut d’un Case• Mettre à jour un Case avec

des informations complémentaires

• Ajouter des fichiers au case• Consulter les Case fermés

depuis 18 mois.

Note: Mise à jour d’un Case par email• Envoyer email à l’ingénieur en charge du Case• Mettre le numéro du Case dans le titre• Copier attach@cisco.com

TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do

TAC Site

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Collaboration: Liens utiles (1)Newsletter CPI France : http://www.cisco.com/web/FR/unified_partners/subscribe.html

CiscoMag : http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html

Portail d'Interopérabilité : http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_category_home.html

Sizing Tool : http://tools.cisco.com/cucst/faces/login.jsp

Applications UC virtualisées : http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

Design Guides : http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33

Collaboration: Liens utiles (2) Dynamic Configuration Tool : https://apps.cisco.com/qtc/config/jsp/configureHome.jsp

Order Status Tool : http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen

Extranet Partenaires France : http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a

Partner Education Connection (PEC) : http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html

Marketing Library : www.cisco.com/web/go/marketinglibrary(Vous y trouverez les templates powerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents)

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34

Portails partenaires FranceCollaborationhttps://ciscosales.webex.com/ciscosales/portal/548557

Borderless-réseau: https://ciscosales.webex.com/ciscosales-fr/portal/654262Borderless-sécurité :https://ciscosales.webex.com/ciscosales-fr/portal/393322Ethttps://ciscosales.webex.com/ciscosales-fr/portal/356922Borderless-wifihttps://ciscosales.webex.com/ciscosales-fr/portal/266522Borderless-management de réseauhttps://ciscosales.webex.com/ciscosales-fr/portal/311927

Datacenterhttp://cisco.webex.com/meet/akounine mot de passe ciscoDC

Thank you.