© 2010 Verizon. All Rights Reserved.

La convergence fixe/mobile au coeur des communications unifiées

Verizon Global Fixed and Mobile Convergence

Javier Sanz-Blasco - Responsable Marketing Produits FMC, Verizon

Paris, 14-Sept-2010

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PROPRIETARY STATEMENT

This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon’s service.

This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon.

The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.

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Agenda

• Introduction to Verizon

•Unified Communications and Collaboration

•Global Fixed and Mobile Convergence

4

Verizon CommunicationsStrong, Stable Financial Performance

$ 108B 2009 consolidated revenue

+ 200 000 employees worldwide

“Dow 30” Company

Fortune 500 ranking:– U.S. : #17 in 2009 – Global : #55 in 2009– Enterprise and government customers worldwide

include 98% of Fortune 500

$ 31.6B in cash flow from operations, up 14.5% y/yInvestments:

– $ 17B for Telecom & Wireless in 2009– More than $ 3B invested into Verizon network since

2006

Verizon Wireless– 1.5 million total net customer additions in 1Q10

Verizon Business, Global Communications solutions I T leader, a dVerizon Business, Global Communications solutions I T leader, a d ivision of ivision of Verizon Communications:Verizon Communications:

Investments ($B)

20082007

$17.2$17.2$17.5$17.5

2006

$17.1$17.1

Revenue ($B)

200820072006

$97.4$97.4

$93.5$93.5

$88.2$88.2

5

Verizon BusinessGlobal Resources Meet Multinational Needs

Global IP NetworkGlobal IP Network

2,700+2,700+ CitiesCities

159+159+ CountriesCountries

485k485k Fiber route milesFiber route miles

200+200+ Data Data CentersCenters

4,200+4,200+ Managed CustomerManaged CustomerNetworksNetworks

United StatesEurope/Middle East/Africa

Americas Asia Pac

France

Offices 6

Employees 350 +

Fiber Network 800 Km

MAN 16

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Agenda

• Introduction to Verizon

•Unified Communications and Collaboration

•Global Fixed and Mobile Convergence

7

Unified Communications: Customer Requirements

Enabling collaborationEnabling collaboration

� Integrated set of collaboration tools� Business process improvement� Work as an activity, not a place

Improving the Customer ExperienceImproving the Customer Experience� Driving automation and self-service while

enhancing revenue opportunities� “Network” based intelligent call routing with

hosted contact center applications

Continued GlobalizationContinued Globalization� Availability in growth markets� Flexible & resilient network topologies� Support for increasing remote and mobile

worldwide workforce

Global Greening & IT EfficiencyGlobal Greening & IT Efficiency� Leading networking solutions� Global IT infrastructure outsourcing capability� Access to on-demand computing resources and

“business enabling” applications

HQ

Suppliers

BranchesCustomers

Partners

ContactCenters

Cloud “App” Examples

ICRSecurity

End-to-End Management

UCC

Mobile Users

8

Verizon: Evolution of Unified Communications

Industry Trends

Inve

stm

ents

Inve

stm

ents

Voice Over IP

Messaging

Visual Communications

Integration of UC&C Services

MPLS Network

Federation Cloud Based UC&C

Company Specific

Applications

Integration of Business Process

with Communication Applications

Wireless / Wireline Integration

TimeTime��

�Cost Reduction�Communication Improvements- Any Time, Anywhere, Any Device

�Efficiencies�Business Process Enablement

�Major Technology Enhancements� Improved Tools�New Delivery Models�Entrance of New Players� Integration of UC Solutions

Customer Benefits

Collaboration

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Agenda

• Introduction to Verizon

•Unified Communications and Collaboration

•Global Fixed and Mobile Convergence

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The Challenge with the Mobile WorkforceFMC: Unified Communications and Collaboration Component

•Mobile fleet are a separate entity from the fixed voice network, with no logical connection to the desk phone

•Communication chaos : phone tag, voice-mail jail, and email overload.

•Too many devices, too little time

•High cost of international callsand roaming charges

•High cost of communication, infrastructure, and employee travel to collaborate with others

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UC&C : the integration of business telephony & IT a pplications, simplifying the way employees and key stakeholders

communicate and collaborate

Verizon Global Fixed Mobile ConvergenceAn Unified Communications and Collaboration Component

A portfolio of features that customers can pick and mix in order to create a tailored proposition that will reduce their

mobile spend and enhance their productivity

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Enhance the service with VoIP over WiFi …or stay with GSM -only

Get Fixed AND Mobile together …or begin with standalone Mobile service

Select a default configuration …or customize it

Choose a locked-down inflexible client…or enable flexibility

Don’t change your wireless operator!

A truly FMC Portfolio of Features

Manage your FMC mobile status and subscribers from the Admin Portal

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Verizon Global Fixed Mobile Convergence (FMC)

• End phone dependency with one universal number

• Control mobile spend by redirecting calls into the Verizon IP infrastructure

• Enhance productivity with business features on the mobile handset

• Interoperable with a host of PBXs and mobile devices, but network based

Raise Employees’ Productivity With a Single Device

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Verizon VoIP InfrastructureA unique Global Core Platform

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Combine with Verizon VoIP to Enhance IP Telephony Investments

• Enhanced Mobility Capabilities. Integrate with any of the following solutions from the Verizon VoIP portfolio: Verizon IP Integrated Access, Verizon IP Trunking and Verizon Hosted IP Centrex

• No Additional Costs. FMC does not require any additional equipment on-site or traditional voice circuits to enable its powerful functionality.

• Service Availability. Compatible with BlackBerry and Nokia smart phones and GSM technology around the world and can be purchased for subscribers in the following countries:

– France– Belgium– Germany– Ireland – Italy – Netherlands – Spain – Sweden – UK

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Verizon Global FMC: In a NutshellBrings Simplicity to Business Operations

• No new ways of working. Little impact on user experie nce.– “Green-Key” approach– Optional Locked-down policies

• Automated, self-configured provisioning mechanism:– No password, login-ID, IP address, or subscriber-specific parameters

• Self-ordering facilities from the Web

• Cost control, productivity, and image benefits– And no need to purchase CPE equipment!

• Mobile network operator independent:– Verizon Global FMC customer is not tied to a particular wireless carrier– No change of contract

• Expanding footprint:– 9 Countries in EMEA now; expanding to U.S., rest of Europe, and Asia in subsequent

phases16

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A Simple Solution For Enhanced Mobility

Helping employees become Helping employees become more responsive:more responsive:

–One number, one identity–Get hold of someone faster–Easier to call–Greater control over mobile spend

Global Fixed Mobile Convergence from

Verizon helps enterprises control mobile spend and close the productivity gap between fixed and mobile

employees.

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Global Reach and Coverage

Global Sales and Service Model Built Around Our Cus tomers

Financial Strength Comprehensive Solutions

Global Experience and Expertise

http://www.verizonbusiness.com/thinkforward

JAVIER SANZ BLASCO

E-mail: javier.sanz-blasco@verizonbusiness.com

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Merci beaucoup…