L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams...
-
Upload
flora-bell -
Category
Documents
-
view
219 -
download
0
Transcript of L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams...
![Page 1: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/1.jpg)
LECTURE ONE
WHAT IS PUBLIC RELATIONS?
Amiee Shelton
Assistant Professor
Roger Williams university
Rhode Island, USA
![Page 2: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/2.jpg)
PUBLIC RELATIONS Public Relations is an umbrella term Some positive terms:
Corporate Communications Public affairs Corporate relations
Some negative terms: Flack Spin doctor
Check This Out!
![Page 3: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/3.jpg)
DEFINING PUBLIC RELATIONS
Public Relations is a set of management, function that uses a variety of tools to create mutually beneficial relationships between an organization and it’s in order to make the world a better place.
publics
Publics are people who matter to an organization.
They must be large enough to matter They must be reachable They must be definable
publics
![Page 4: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/4.jpg)
1. Conducts a planned and sustained program by an organization’s management.
2. Deals with the relationships between an organization and its stakeholder publics.
3. Monitors awareness, opinions, attitudes and behaviors inside and outside the organization.
PUBLIC RELATIONS:
4
![Page 5: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/5.jpg)
4. Analyzes the impact of policies, procedures, and actions on stakeholder publics to identify those that conflict with the public interest and organizational survival.
5. Counsels management to establish new policies, procedures, and actions that benefit both the organization and its publics.
PUBLIC RELATIONS…
5
![Page 6: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/6.jpg)
6. Establishes and maintains two-way communication between the organization and its publics.
7. Produces measurable changes in awareness, opinion, attitude, and behavior inside and outside the organization.
8. Results in new and/or maintained relationships between an organization and its publics.
PUBLIC RELATIONS…
6
![Page 7: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/7.jpg)
…is the management function that identifies human needs and wants, offers products and services to satisfy those demands, and causes transactions that deliver products and services to users in exchange for something of value to the provider.
MARKETING…
7
![Page 8: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/8.jpg)
PUBLIC RELATIONS VS. MARKETING
Relationships Two way
communication Save money Range of audiences Management
function
Sales Persuasion Makes money External audiences Limits PR to support
function
Public Relations Marketing
![Page 9: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/9.jpg)
PUBLIC RELATIONS VS. JOURNALISM
Broad Scope Advocates Many Channels Specific Audience
Narrow Scope Information Telling One Channel Wide audience
Public Relations Journalism
![Page 10: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/10.jpg)
…is information placed in the media by an identified sponsor that pays for the time and space.
Advertising is a controlled method of placing messages in the media.
ADVERTISING...
10
![Page 11: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/11.jpg)
PUBLIC RELATIONS VS. ADVERTISING
Variety of tools Internal and external
audiences Broader scope Free More credible
Relies on mass media
External audiences Communication
function Costly Barriers
Public Relations Advertising
![Page 12: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/12.jpg)
…is information by an outside source that is used by the media because the information has news value.
Publicity is an uncontrolled method of placing messages in the media because the source does not pay the media outlets for placement.
PUBLICITY...
12
![Page 13: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/13.jpg)
…is creating newsworthy stories and events to attract media attention in order to gain public notice.
PRESS AGENTRY…
13
![Page 14: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/14.jpg)
1. Public relations takes a broad view of an organization’s environment by attending to a wide range of issues and relationships.
2. Public relations is part of strategic management, seeking to avoid or solve problems through a goal-directed process.
Core Axioms of Public Relations
14
![Page 15: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/15.jpg)
3. Public relations outcomes must be quantified and measured.
4. Strategic planning begins by identifying the conditions, contributing forces, actors, objectives, and overall program goal.
Core Axioms of Public Relations
15
![Page 16: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/16.jpg)
5. Public relations programs outline how the organization will get from where it is, to where it wants to be.
6. Public relations initiatives must have senior management’s support and cooperation, and cannot be isolated from other operations.
Core Axioms of Public Relations
16
![Page 17: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/17.jpg)
7. Success or failure depends more on what the organization does than on what it says, unless the communication is a problem.
8. Success also requires that all actions, communication and outcomes are ethical, legal, and socially responsible.
Core Axioms of Public Relations
17
![Page 18: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/18.jpg)
9. Ultimately, success is based on the organization’s impact on society and culture — as is the character and professional careers of the public relations practitioners who helped plan and implement its programs.
Core Axioms of Public Relations
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
18
![Page 19: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/19.jpg)
Its social function—its mission—is achieved when public relations facilitates adjustment and maintenance in the social systems that provide us with our physical and social needs.
What Purpose Does Public Relations Serve in Society?
19
![Page 20: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/20.jpg)
LECTURE SERIES IN PR
HISTORY
![Page 21: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/21.jpg)
BEGINNINGS
The Rosetta Stone Olympic games Early speech writing The apostles of the
New Testament
The Roman Catholic Church
Greenland 1641 Harvard’s fund
raising brochure 1758 1st news
release (Kings College-now
Columbia University)
![Page 22: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/22.jpg)
TERMINOLOGY
Hype The shrewd use of the media and other devices
to promote individual, cause of even product or service
Press Agent A person whose work is to get publicity for an
individual, organization etc
![Page 23: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/23.jpg)
AMERICAN FIRSTS
PT Barnum The Master of the pseudoevent
Andrew Jackson Kitchen cabinet Amos Kendall
Westinghouse Corp. 1st in house publicity
department 1897-Public Relations first
used Association of American
Railroads
![Page 24: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/24.jpg)
AMERICAN FIRSTS
The first publicity agency: Publicity Bureau, established in Boston in 1900.
George F. Parker and Ivy Ledbetter Lee opened a publicity office in New York in 1904
Chicago Edison Company broke new ground under the direction of Samuel Insull. Bill stuffer Monthly customer magazine Press release and films
![Page 25: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/25.jpg)
WORDS OF WISDOM FROM ALFRED KRUPP
“We think it is time that authoritative reports concerning factory matters, in accordance with facts, should be propagated on a regular basis through newspaper reports which we serve to an enlightened public” --1866
![Page 26: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/26.jpg)
FAMILIAR NAMES
Henry Ford Positioning & credit to
those who go first
Teddy RooseveltA master at generating
publicity. 1st to use news conferences.
![Page 27: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/27.jpg)
IVY LEE
He is remembered for: Business should align with
public interest No program works without
mgmt support Open communications w/
media Humanizing business to a
community level
![Page 28: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/28.jpg)
REX HARLOW
Father of PR Research First full time PR
professor-Stanford Founded American
Council of Public Relations (became PRSA)
![Page 29: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/29.jpg)
EDWARD BERNAYS The Father of Modern
Public Relations Model of advocacy Formulated a better
persuasive message
(2-way asymmetric) Came up with the idea of
the Public Relations Counsel Function
NYU class on PR
![Page 30: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/30.jpg)
OTHER FIRSTS
Marconi Company,1910 First PR Department
Insurance Commission, 1911 First Government PR
Campaign Air Ministry
First Press Officer, 1919 Director of Information,
1920 First PR Firm, 1924
Sir. Basil Clarke
Pacific Birthplace of PR, 1940’s
Pete Teodoro First PR Campaign
Great BritainPhilippines
![Page 31: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/31.jpg)
NOTABLE FIRSTS
General McArthur,1942 Introduced the term
Public Relations Public Relations
Institute, 1960 George Fitzpatrick
First to conduct Public Relations
Eric White “virtually created PR
industry in Australia”
Started with Government use 1950’s
Public Relations Foundation, 1956
AustraliaTaiwan
![Page 32: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/32.jpg)
MORE NOTABLES
Started in 1950’s Danis Advertising
First PR Campaign Joaquin Maestre
First PR Firm, 1960
1991, After Collapse Now use western
style Before that, “PR”
was conducted by government
Fast growing
SpainEastern Europe
![Page 33: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/33.jpg)
Slovakia
![Page 34: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/34.jpg)
LECTURE SERIES IN PR
PRACTITIONERS OF PUBLIC RELATIONS
![Page 35: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/35.jpg)
According to the U.S. Bureau of Labor Statistics, public relations employment is projected to grow much faster than average.
The U.S. government expects more than 341,000 practitioners by 2018.
5
NUMBERS AND DISTRIBUTION
![Page 36: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/36.jpg)
GeographyJob opportunities exist in almost every community, but are concentrated in major population centers.
EmployersBusiness and commercial operations Nonprofits and associationsPublic relations firms and agencies
6
NUMBERS AND DISTRIBUTION
![Page 37: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/37.jpg)
37
Public Relations Employers
![Page 38: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/38.jpg)
GenderThe number of women in public relations has increased steadily; by the late 1980s, females became a majority.
Race and ethnicityAccording to PRSSA, in 2011, about 20 percent of its members were non-White. However, minorities remain under-represented in the public relations practice.
8
NUMBERS AND DISTRIBUTION
![Page 39: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/39.jpg)
Education and preparationIncreasingly, public relations is the major of choice for students entering the field.
Journalism experience is no longer required. However, employers still value media experience.
Many employers also want experience in a specialized field.
9
NUMBERS AND DISTRIBUTION
![Page 40: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/40.jpg)
According to the U.S. Bureau of Labor Statistics, the 2008 median annual salary was $51,280 in public relations.
The highest paid 10 percent of practitioners earned more than $97,000 annually.
Diversity of work experience will help you ascend to the executive level.
10
SALARIES
![Page 41: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/41.jpg)
1. Writing and editing2. Media relations and social media3. Research4. Management of clients and staff5. Strategic planning6. Counseling7. Special events8. Speaking9. Production10. Training11. Personal contacts
41
Work Assignments
![Page 42: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/42.jpg)
Regardless of your career path in public relations, writing is the common denominator.
Writing skills will be a key requirement throughout your career.
12
THE COMMON DENOMINATOR
![Page 43: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/43.jpg)
Technicians versus managersTechnicians are primarily concerned with writing, producing, and disseminating communications. They typically earn less and are not part of the management inner circle.
Managers are required to be skilled researchers, strategic thinkers, and able to think in terms of outcomes or impact of public relations activities.
14
INSIGHTS FROM ROLES RESEARCH
![Page 44: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/44.jpg)
ProfessionalismA key concern and a goal for those entering the field. Public relations practitioners now qualify as “professionals” by meeting professional and ethical standards.
Ethical conductAnother key concern for public relations practitioners. It all comes down to individual behavior and personal choice.
17
CHALLENGES
![Page 45: L ECTURE O NE W HAT IS P UBLIC R ELATIONS ? Amiee Shelton Assistant Professor Roger Williams university Rhode Island, USA.](https://reader036.fdocuments.us/reader036/viewer/2022062308/56649d965503460f94a800d8/html5/thumbnails/45.jpg)
WritingThe ability to write well tops the “skills” list every
time. You must learn to write copy that is: Grammatically correct Easy to read Forceful Informative Persuasive
…for publication and speech, in both traditional and digital formats.
19
REQUIREMENTS FOR SUCCESS