Ky c Project

7/29/2019 Ky c Project

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www.mbanetbook.co.in

INTRODUCTION

Know your customer (KYC) is the due diligence and bank regulation that

financial institutions and other regulated companies must perform to identify their

clients and ascertain relevant information pertinent to doing financial business with

them. Know your customer policies have becoming increasingly important globally to

prevent identity theft fraud, money laundering and terrorist financing. In a simple

form these rules may equate to answering twelve questions, but this is the tip of the

iceberg and regulators now expect much more. KYC should not be thought of as a

form to be filled - it is a process to be undergone from the start of a customer

relationship to the end.

One aspect of KYC checking is to verify that the customer is not on any list of known

fraudsters, terrorists or money launderers, such as the Office of Foreign Assets

Control's Specially Designated Nationals list. Beyond name matching, a key aspect of

KYC controls is to monitor transactions of a customer against their recorded profile,

history on the customers account(s) and with peers.

Know Your Customer processes are also employed by regular companies of all sizes,

for the purpose of ensuring their proposed agents', consultants' or distributors' anti-

bribery compliance. Banks, insurers and export credit agencies are increasingly

demanding that customers provide detailed anti-corruption due diligence information,

to verify their probity and integrity.

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With effect from 1st Feb 2008, KYC is mandatory. Till the time, one gets the KYC

reference number; one cannot invest 50k or more in the Indian mutual funds.

KNOW YOUR CUSTOMER WHAT YOU MUST KNOW

Know Your Customer - KYC enables banks to know/ understand their customers and

their financial dealings to be able to serve them better

Meaning of Customer

For the purpose of KYC Policy, a Customer is defined as:

A person or entity that maintains an account and/or has a business relationship

with the Bank;

One on whose behalf the account is maintained (i.e. the beneficial owner);

Beneficiaries of transactions conducted by professional intermediaries, such as

Stock Brokers, Chartered Accountants, Solicitors, etc. as permitted under the law,

and Any person or entity connected with a financial transaction, which can pose

significant reputation or other risks to the Bank, say, a wire transfer or issue of a

high value demand draft as a single transaction.

FACTOR THAT REQUIRE THE NEED FOR IDENTITY AND

ADDRESS PROOF

The identification of a customer is a very critical process with a view to protect the

customer interests by preventing from fraudsters who may use the name, address and

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forge signature to undertake benami / illegal business activities, encashment of stolen

drafts, cheques, dividend warrants, etc. This also helps to safeguard banks from

unwittingly used for the transfer of deposit of funds derived from criminal activity or

for financing terrorism. Identification of customers will also help to control financial

fraunds, identify money laundering and suspicious activities, and for scrutiny /

monitoring of large value cash transactions.

EVOLUTION OF KYC REQUIREMENTS

No, KYC requirements have always been in place and Banks have been taking KYC

documents in accordance with the guidelines issued by RBI from time to time. RBI

has revisited the KYC guidelines in the context of recommendations made by the

Financial Action Task Force (FATF) on Anti Money Laundering standards and on

Combating Financing of Terrorism and enhanced the KYC standards in line with

international benchmarks

REGULATORY AND LEAGL REQUIREMNTS ABOUT KYC

Regulatory: In terms of the guidelines issued by the Reserve Bank of India (RBI) on

November 29, 2004 on Know Your Customer [KYC] Standards Anti Money

Laundering [AML] Measures, all banks are required to put in place a comprehensive

policy framework covering KYC Standards and AML Measures.

Legal: The Prevention of Money Laundering Act, 2002 (PMLA) which came into

force from July 1, 2005 (after rules under the Act were formulated and published in

the Official Gazette) also requires Banks, Financial Institutions and Intermediaries to

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ensure that they follow certain minimum standards of KYC and AML as laid down in

the Act and the rules framed there under

APPLIACTION OF KYC

KYC will be carried out at thefollowing stages:

Opening a new account

Opening a subsequent account where documents as per current KYC standards not

been submitted while opening the initial account

Opening a Locker Facility where these documents are not available with the bank

for all the Locker facility holders

When the bank feels it necessary to obtain additional information from existing

customers based on conduct of the account

When there are changes to signatories, mandate holders, beneficial owners etc.KYC

will also be carried out in respect of non-account holders approaching the bank for

high value one-off transactions.

PERSON RESPONSIBLE FOR KYC PURPOSES IN BANK

The contact point for the customer in the Bank will be the Relationship Manager / the

official who opens the account and who is in touch with the customer for all

transactions.

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ABOUT MONEY LAUNDERING

Money Laundering refers to conversion of money illegally obtained to make it appear

as if it originated from a legitimate source. Money laundering is being employed by

launderers worldwide to conceal criminal activity associated with it suahc as drugs /

arms trafficking, terrorism and extortion. All crimes that produce a financial benefit

give rise to money laundering.

MONEY LAUNDERING- ISSUES RELATED WITH OPENING

BANK ACCOUNTS

The first step in the laundering process for criminals is to get their money into an

account with a Bank, often using a false identity and address. The funds so deposited

will be transferred to other accounts locally or abroad or used for buying goods or

services.

These transactions would appear to be like any legally earned money and becomes

difficult to trace it back to its criminal past. Banks under law should not only prevent

this, but should stop criminals who wish to use the banking channel to launder the ill-

gotten money from illegal / criminal activities.

AFFECT OF MONEY LAUNDERING ON CUSTOMERS

A key defense against money laundering is to prevent accounts being opened in false

identities. Anyone wishing to open an account will therefore be asked for proof of

their identity and address. These documents have to be essentially obtained

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irrespective of the type of account to be opened and the purpose for which the

account is opened for.The fact that these documents are asked for opening of account

does not mean that you are suspected of money laundering. Criminals try to appear to

be normal law-abiding customers, for example they may try to open a number of

accounts using small amounts of money. Hence it is necessary to identify all

prospective account holders or customers. Any body including a criminal could

falsely use your identity, if these identity documents are not obtained.

PROOF OF IDENTITY REQUIREMENT

The best identification documents are those which are issued by a Government

authority, which should have a photograph, address and signature. You may provide

one single document which can establish your identify and address or two or more

documents. For an individual documents like copy of the Passport, Election Identity

Card, Driving License, Permanent Account Number (PAN) card, etc. would be

sufficient for the purpose of establishing the identity, address and signature.

Similarly, for other entities like firms, companies, trusts, etc., documents like

Partnership Deed, Trust Deed, Memorandum & Articles of Association, Certificate of

Incorporation, Registration and Service Tax, License under Shops and Establishment

Act, etc. would be applicable and the branch / sales staff / call center would be able to

help you in providing the details of the list of approved documents.

CONSEQUENCES OF NOT PROVIDING KYC INFORMATION

IN BANKS

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The Bank will be entitled to refuse to open the account (if you are a prospective

customer) or discontinue its relationship with you citing non-providing of KYC

information documents (if you are an existing customer). If you however, require

reasonable time to furnish certain non-critical documents you can approach the

branch / sales staff.

GUIDELINES FOR SMALL CUSTOMERS

While the internal procedures of the Bank and the guidelines of RBI require that

satisfactory proof of customer identity and address, RBI has simplified the KYC

procedure with the objective of greater financial inclusion, i.e. making available the

basic banking facilities to those persons who intend to keep balances not exceeding

Rupees Fifty Thousand (Rs. 50,000/-) in all their accounts taken together and the total

credit in all the accounts taken together is not expected to exceed Rupees One Lakh

(Rs.1,00,000/-) in a year.

Bank can also help prevent crime against yourself and others by maintaining the

confidentiality of your account details and identity documents.

INDIAN REGULATIONS ON PREVENTION OF MONEY

LAUNDERING

A customer must know Under the Prevention of Money Laundering Act (PMLA)

2002, and the Rules thereof, the banks are required to report: -

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All cash transactions (deposits and withdrawals) of the value of more than

Rupees Ten Lakhs or equivalent thereof in foreign currency.

All series of cash transactions integrally connected to each other, which have been

valued below Rupees Ten Lakhs or its equivalent in foreign currency where such

series of transactions have taken place within a month and the aggregate value of

such transactions exceeds Rupees Ten Lakhs.

All cash transactions were forged or counterfeit currency notes or Bank notes

have been used as genuine and where any forgery of a valuable security has taken

place;

All suspicious transactions whether or not made in cash and by way of as

mentioned in the Rules.

Under regulatory instructions issued by the Reserve Bank of India in consultation

with the Government of India and Indian Banks Association

Demand drafts, mail transfers and travelers cheques for Rs. 50,000/- and above

can be issued by banks only by debit to the customers account or against cheque

or other instrument tendered by the purchaser and not against cash payment;

Demand drafts, mail transfers and travelers cheques for Rs. 50,000/- and above

can be poaid by banks only by credit to the customers account or through other

banking channels and not in cash.

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2007 RSM McGladrey Inc. RSM McGladre y Inc. is a member firmof RSM International an affiliation of separate and independent legal entities.

2

Three-Legged AML Stool

AML

PROGRAM

Line of

Business

Technology

Compliance

Managemen

t

1. Sufficient

knowledge

2. Strong internal

controls

3. Compliance

commitment

1. Knowledge and

knowledge transfer

2. Investigative savvy

3. Current tools and

processes

1. Effective analytics

2. Management reporting

3. Current Methodologies

DIFFERENT FEATURES INCLUDED IN KYC TECHNOLOGY

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Open source technology

o Google your investigation.

Community bank space

o Knowledge but lack of consistency.

o Fits the bill- cheap.

Keys

o Dont forget to capture your trail.

o Information can be misleading focus on the negatives.

List checking

o Checks names against the following:

Internal lists

Other lists

o Community bank space

100% penetration

Minimum functionality

o Keys

False positives choking the process

Where to stop

Public data search tools

o Check names and entities against public data.


o Strong penetration.

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o Can be leveraged for other risks to the organization.

Keys

o Cost vary but can be prohibitive.

o Shelf-ware

o Information needs interpretation.

CIP solutions

o Information collection, management and retrieval.

o Too many banks collect but fail to use.


o Home grown solutions.

Integration issues

o Leveraging other technologies to provide solution.

Keys

o Is the front-end collection leading to back-end analyses?

o Integration with account opening is a must.

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OBJECTIVE OF THE STUDY

To know the KYC procedure adopted by the bank.

To know how KYC procedures help the banks in reducing non-performing assets

To know the concept of KYC helps in identifying the sources of funds and to

check the money flowing from restricted sources

To study how banks control money laundering, theft, frauds through KYC

formats.

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RESEARCH METHODOLOGY

TYPE OF DATA:- There are two type of data i.e. primary data and

secondary data. For carrying out this research study I need Primary data.

METHOD OF DATA COLLECTION:- There are 4 methods For

collecting primary data.

Interview method

Observation method

Questionnaire method

Schedule method

For carrying out this study I will use questionnaire as a method of data

collection.

SAMPLE AREA Bhopal city

SAMPLE SIZE:- 3 BANKS ( SBI, AXIS BANK, KARNATAKA BANK)

SAMPLE DESIGN:- Stratified Random Sampling

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STATE BANK OF INDIA

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HISTORY - The evolution of State Bank of India can be traced back to the first

decade of the 19th century. It began with the establishment of the Bank of Calcutta in

Calcutta, on 2 June 1806. The bank was redesigned as the Bank of Bengal, three years

later, on 2 January 1809. It was the first ever joint-stock bank of the British India,

established under the sponsorship of the Government of Bengal. Subsequently, the

Bank of Bombay (established on 15 April 1840) and the Bank of Madras (established

on 1 July 1843) followed the Bank of Bengal. These three banks dominated the

modern banking scenario in India, until when they were amalgamated to form the

Imperial Bank of India, on 27 January 1921.

An important turning point in the history of State Bank of India is the launch of

the first Five Year Plan of independent India, in 1951. The Plan aimed at serving

the Indian economy in general and the rural sector of the country, in particular.

Until the Plan, the commercial banks of the country, including the Imperial Bank

of India, confined their services to the urban sector. Moreover, they were not

equipped to respond to the growing needs of the economic revival taking shape in

the rural areas of the country. Therefore, in order to serve the economy as a whole

and rural sector in particular, the All India Rural Credit Survey Committee

recommended the formation of a state-partnered and state-sponsored bank.

BRANCHES -The corporate center of SBI is located in Mumbai. In order to cater

to different functions, there are several other establishments in and outside Mumbai,

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apart from the corporate center. The bank boasts of having as many as 14 local head

offices and 57 Zonal Offices, located at major cities throughout India. It is recorded

that SBI has about 10000 branches, well networked to cater to its customers

throughout India.

ATMServices:

SBI provides easy access to money to its customers through more than 8500

ATMs in India.

THE EIGHT BANKING SUBSIDIARIES ARE:

State Bank of Bikaner and Jaipur (SBBJ)

State Bank of Hyderabad (SBH)

State Bank of India (SBI)

State Bank of Indore (SBIR)

State Bank of Mysore (SBM)

State Bank of Patiala (SBP)

State Bank of Saurashtra (SBS)

KEY MEMBERS OF THE BANK:

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Shri O.P. Bhatt Chairman

Shri S.K. Bhattacharyya - MD & CC&RO

Shri R. Sridharan - MD & GE(A&S)

Shri Dileep C. Choksi

Shri. D. Sundaram

MILESTONES OF SBI BANK:

The only Indian Bank to find a place in the Fortune Global 500 list Improved

Ranking from 495 last year to 380 this year.

Reputation Institute, US has ranked SBI 29 th.

Awarded the Bank of the Year 2008 India by the Banker Magazine , London.

Ranked #1 in survey of Top 5 companies in India in terms of Financial Reputation

by Wall Street Journal Asia.

AXIS BANK

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HISTROY- Axis Bank was the first of the new private banks to have begun

operations in 1994, after the Government of India allowed new private banks to be

established. The Bank was promoted jointly by the Administrator of the specified

undertaking of the Unit Trust of India (UTI - I), Life Insurance Corporation of India

(LIC) and General Insurance Corporation of India (GIC) and other four PSU

insurance companies, i.e. National Insurance Company Ltd., The New India

Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India

Insurance Company Ltd.

The Bank today is capitalized to the extent of Rs. 359.76 crores with the public

holding (other than promoters) at 57.79%.

The Bank's Registered Office is at Ahmedabad and its Central Office is located at

Mumbai. The Bank has a very wide network of more than 853 branches and

Extension Counters (as on 30th June 2009). The Bank has a network of over 3723

ATMs (as on 30th June 2009) providing 24 hrs a day banking convenience to its

customers. This is one of the largest ATM networks in the country.

The Bank has strengths in both retail and corporate banking and is committed to

adopting the best industry practices internationally in order to achieve excellence.


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Smt. Shikha Sharma - Managing Director & CEO

Shri. N.C. Singal Director

Shri. J.R. Varma Director

MILESTONES OF AXIS BANK:

UTI Bank re-brands itself as Axis Bank JULY 07

Axis Bank ties up with Banque Prive Edmond de Rothschild Europe for Wealth

Management SEPTEMBER 07

Axis Bank gets AAA National Long-Term Rating from Fitch Ratings

DECEMBER 07

Axis Bank launches Platinum Credit Card, India's first EMV chip based card

MARCH 08

MISSION AND VALUES OF AXIS BANK:

MISSION :

Customer Service and Product Innovation tuned to diverse needs of

individual and corporate clientele.

Continuous technology upgradation while maintaining human values.

Progressive globalization and achieving international standards.

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Efficiency and effectiveness built on ethical practices.

CORE VALUES :

Customer Satisfaction through

o Providing quality service effectively and efficiently

o "Smile, it enhances your face value" is a service quality stressed on

o Periodic Customer Service Audits

Maximisation of Stakeholder value

Success through Teamwork, Integrity and People

KARNATAKA BANK LTD.

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HISTORY-Karnataka Bank Limited is a leading private sector bank in India. It

was incorporated on 18th February 1924 at Mangalore, a town located in the Kannada

district of Karnataka. The bank emerged as a major player during the freedom

movement of 20th Century India. During its process of expansion, the Karnataka

Bank merged with other banks like Sringeri Sharada Bank Ltd., Chitradurga Bank

Ltd. and Bank of Karnataka. Today, Karnataka Bank has emerged as one of the top

financial service institutions in India.

Karnataka Bank Limited, a leading 'A' Class Scheduled Commercial Bank in

India, was incorporated on February 18th, 1924 at Mangalore, a coastal town of

Dakshina Kannada district in Karnataka State. The bank took shape in the aftermath

of patriotic zeal that engulfed the nation during the freedom movement of 20th

Century India. Over the years the Bank grew with the merger of Sringeri Sharada

Bank Ltd., Chitradurga Bank Ltd. and Bank of Karnataka.

With over 85 years experience at the forefront of providing professional banking

services and quality customer service, we now have a national presence with a

network of 449 branches spread across 20 states and 2 Union Territories.

Managed by a dedicated & professional management team, we have over 4,900

employees, 71,822 shareholders and over 3.7 million customers.

Today, we have emerged as a leading financial service institution in India.

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KARNATAKA BANK: BRANCHES AND BUSINESS

Karnataka bank has expanded its reach to various parts of India, over the 85 years of

its existence. Today, the bank has a total of 447 branches, spread across 19 states and

2 Union Territories, with a total business of about Rs. 31248 Crore. The bank

presently employs over 4,900 employees and is answerable to about 71,822

shareholders and over 3.7 million customers. The bank has specialized branches like

Agricultural Development Branch, Overseas Branches, Foreign Exchange Branches,

Specialized SSI Branches, Asset Recovery Management Branches, Currency Chests,

Central Processing Centre spread across the length and breath of the country.

KARNATAKA BANK: FACILITIES AND CUSTOMER SERVICE:

Karnataka Bank provides a broad range of customized products and services suitable

for all kinds of market, trade and perceived requirements, be it business or personal. It

deals in personalized banking, business banking, money transfer, internet banking and

insurance services. The facilities include borrowing facilities, deposits, optimum

returns on surplus funds and helping with smooth overseas transactions.

As a part of personalized banking, Karnataka Bank provides services for high

earning deposits, simple & convenient loans, life insurance, money transfer,

utility bill payments and thus, efficiently keeps a track of your finances. As a part

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of its business banking, the bank provides you with working capital finance, term

loans and infrastructure finance, to let your business expand smoothly. The

Internet Banking facility of Karnataka Bank, Money Click TM lets you manage

your finances as per your own convenience, anytime and anywhere. It is a 24X7,

completely free and friendly internet banking solution to all your problems.

MISSION OF BANK:

"Our mission is to be a technology savvy, customer centric progressive bank

with a national presence, driven by the highest standards of corporate

governance and guided by sound ethical values."


o Shri. Ananthakrishna - The Non Executive Chairman of the Bank

o Shri K.H. Shivaswamy General Manager

o Shri P. Jairama Hande General Manager

o Shri P.R. Shrinivasa Holla Deputy Manager

o Shri B. Vittal Rao Deputy Manager

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SOME LOAN SCHEMES OF THE BANK:

KBL Apna Ghar

Housing Loan Scheme for NRI's

Salaried Persons (Scheme Loans)

KBL Swarna Nidhi

Loan against gold ornaments

KBL Swarna Nidhi

ANALYSIS OF QUESTIONNAIRE

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1). What Kind of account you offer and what are the details you ask for

opening it ?

a).Saving b). Current

RESPONSE

Every bank provides both accounts according to the need of the customer. But the

number of saving accounts are more than current accounts because current is taken by

business men mostly. In all the banks if a customer wants to open an Current account

than he must have PAN number ( PERSONAL IDENTIFICATION NUMBER).

2. What kinds of loans you offer?

ANALYSIS

Banks provide all types of loan like PERSONAL LOAN, EDUCATION LOAN,

HOSING LOAN, VECHILE LOAN etc. but interest rate and charges differ from

bank to bank. In my study I found that interest rate and charges of Private banks are

more than SBI.

But taking loan from Govt. bank is little bit tough process than Private banks because

that requires a lot of data is to be submitted.

3. How do you track that the funds given for the particular work are utilized for

the same purpose?

ANALYSIS

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All banks track by regular inspection of the site. Inspection frequency depends on the

amount of loan and also type of customer. Axis Banks inspect site on monthly basis,

Karnataka bank inspect sites on 15 day & on monthly basis and same for SBI.

4. How do you encourage your customers to pay back the amount?

ANALYSIS

Banks encourage customer by providing Low interest rate and also by minimizing

charges on regular payment of EMI. Sometimes banks also takes harsh steps towards

customer for there loan payment. By legal procedure like one month notice, filling

suit etc.

5. What are the securities/documents that you look for before getting into

customer bank relationship?

ANALYSIS

For Account Opening:

Documents required PAN card, Age proof, Photo identity, Residential proof if

customer wants to open an account whether it is Saving Bank Account or Current

Account.

For Taking Loan:

If customer wants loan from the banks he have to submit all the above documents

as a proof and some securities is also needed if he wants Personal Loan, Housing

Loan, Vehicle Loan, Education Loan etc. Securities like Registry of Home, Gold

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Ornaments, Shares Certificate etc. Type of security is depending on the amount of

loan. If loan amount is higher than 4 lacs. In education than customer need to give

full security against loan.

All private banks & Govt. Banks needs security on the loan amount as per there

banks Norms.

6. How do you value the financial position of the guarantor?

ANALYSIS

Guarantor being the key person reason being that if the borrower does not payback

the money it would be paid by the guarantor so according to the banks the financial

position of the guarantor is as important as that of the borrower.

7. Identification of customer ?

a).License b). Rashan card c). Passport d.) PAN

e.) Others

ANALYSIS

For identification of customer every bank matches original documents with

photocopy as verified by the recognized personnel. If customer provides PAN than

from the official web site of Income Tax Dept. individual PAN will be check online.

8. In which sector customer works?

a).Govt. Organisation b).Private sector

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ANALYSIS

For opening an account it doesnt matter about the working sector of customer but if

he wants loan than for the Govt. employees taking loan is easy because identification

of those customer is easy for the banks.

9. How does it impact if the customer has already taken loan?

ANALYSIS

It impacts most because if customer is already taken loan than it helps banks to check

his old records and if he taken loan from other bank than it also helps by conforming

from that bank he already taken loan and knowing his status. By this the banks

confirms that the loan given to the customer can be received back with less issues.

10.What are the factors you take into consideration before entertaining any new

customer?

ANALYSIS

If customer wants to open New Account:

Type of customer Whether salaried or Business Men.

Type of account What type of account he wants? Salary Account or Saving

Account or Current Account.

Amount Amount he wants to keep in his account.

Documents Is all needed documents are available with him or not.

If Customer wants to take Loan for any purpose:

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Type of customer bank verifies that whether the customer is new to bank or He

is an old customer wants loan for first time.

Type of account If he is the Account holder of the bank and wants loan than

which type of account he had whether Saving or Current account because his

account positions helps bank to know about his financial status.

Amount of loan

Purpose of loan

Paying capacity It is very important point to know about the paying capacity of

the customer.

11. To what extent the Family background matters?

ANALYSIS

For some banks it matters for some it does not matter. Like for state bank of India it

matters for axis bank it does not matter. Before giving loan SBI checks full status of

loan taker if a particular person wants a loan for business than SBI checks that is any

one from his/her family attached to business or not and if yes than Bank provide loan

easily.

In Axis bank & Karnataka bank they want only proper identification of customer if

customer is able to gain the confidence of banks than he may get loan from the bank.

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FINDINGS OF THE REPORT

o KYC is the mandatory process for all the banks whether it is Private

Bank or Govt. Bank.

o Account opening procedure is more easy in Private banks in

comparison of Govt. Bank.

o In my study I Found that all banks provide loans of all type and there

is no big difference between interest rates.

o All banks give loans according to RBI rules.

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CONCLUSION

KYC policies help in creating healthy banking system in the economy.

KYC policies safeguard the banks into bank-customer relationship with

customers that hamper the growth of banks.

KYC policies help in tracking the customers and identify the source of

funds.

KYC policies help in checking money laundering in the economy.

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LIMITATIONS

o Less response from the bank Personnel.

o Some questions are not properly answered because of the banks policy.

o Time constraint.

o Cost constraints.

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REFRENCES/ BIBLIOGRAPHY

WEBSITES:

www.google.com

www.soople.com

www.axisbank.com

www.onlinesbi.com

www.karnatakabank.com

www.wikipedia.com

www.economictimes.com

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http://www.google.com/http://www.soople.com/http://www.axisbank.com/http://www.onlinesbi.com/http://www.karnatakabank.com/http://www.wikipedia.com/http://www.economictimes.com/http://www.google.com/http://www.soople.com/http://www.axisbank.com/http://www.onlinesbi.com/http://www.karnatakabank.com/http://www.wikipedia.com/http://www.economictimes.com/


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QUESTIONNAIRE

NAME _____________________________________

GENDER _______________

OCCUPATION ______________________________________

1). What Kind of account you offer and what are the details you ask for opening it ?

a). Saving b). Current

..

..

2). What kinds of loans you offer?

3). How do you track that the funds given for the particular work are utilized for the

same purpose?

4). How do you encourage your customers to pay back the amount?

5). What are the securities/documents that you look for before getting into customer

bank relationship?

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6). How do you value the particulars given by the guarantor?

7). Identification of customer ?

a).licence b). rashan card c). passport

d). others

8). In which sector customer works?

a). Govt. Organization b). Private sector

9). How does it impact if the customer has already taken loan?

10). What are the factors you take into consideration before entertaining any new

customer?

11). Are you also checking previous loan account of customer taken by other bank?

..

12). To what extent the Family background matters?

Thank you

SIGN.

Ky c Project

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