KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays Water Infrastructure Branch...
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KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays Water Infrastructure Branch Division of Water COMMUNICATING WITH THE PUBLIC
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Transcript of KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays Water Infrastructure Branch...
KWWOA ConferenceLouisville, KY
April 16, 2013
Presented by Malinda Mays Water Infrastructure Branch
Division of Water
COMMUNICATING WITH THE PUBLIC
FAQsWhy is my bill/rates so
high?How long will my water
be off?Are you here to turn off
my water?Are you hiring?Is the water safe to drink?When you dig in my yard,
when will you/do you clean up/fix it?
Do I have a leak?
Where does my water come from?
Why/what are you testing/sampling for?
Why does my water stink/smell?
My meter isn’t reading right.
Why didn’t you notify me before you turned my water off?
Why didn’t you let me know this was going to happen?
IGNORANCEDefinition
The state of being ignorant: the lack of knowledge, education, or awareness. ― Merriam-Webster Dictionary
“Facts do not cease to exist because they are ignored.” ― Aldous Huxley
PROACTIVE VS. REACTIVEProactive Definition
Of a person, policy, or action - Creating or controlling a situation by causing something to happen rather than responding to it after...
COMMUNICATIONCommunication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.
HARDIN COUNTY WD NO. 2
MCCREARY COUNTY WD
Water ImportanceWater ScienceWater PollutionWater Effects
http://water.epa.gov/
OTHER IDEAS
THE HOST
SPONSORED BY Cave Run Water Commission Mt. Sterling Water and Sewer System Montgomery County Sanitation District #2 Levee Road Water Association Judy Water Association Montgomery County Water District #1 KY Division of Water Gateway Area Development District Reid Village Water Association Kentucky Rural Water Association Kentucky 811 Menifee Sanitation District #1 Natural Resources Conversation Services
GUEST SPEAKERSEdsel Boyd
Natural Resources Conservation ServiceJack Stickney
Kentucky Rural Water AssociationGeorge Haynes
DEP, Division of Compliance AssistanceDanielle Rogers
DEP, Division of Water, Morehead Regional Office
EDSEL BOYD
JACK STICKNEY
GEORGE HAYNES
DANIELLE ROGERS
GATEWAY AREA DEVELOPMENT DISTRICT
JEFFERSONVILLE WATER SYSTEM
JEFFERSONVILLE WATER SYSTEM
CAVE RUN WATER COMMISSION
MT. STERLING WATER & SEWER
MONTGOMERY COUNTY SD 2
MONTGOMERY COUNTY SD 2
KY RURAL WATER ASSOCIATION
FREEBIES AND DOOR PRIZES
HAPPY TO BE A PART OF IT ALLAt right: Jeff Fultz, Cave Run Water Commission and Travis McKinney, Jeffersonville Water
Above from l to r: Solitha Dharman, DOW; George Haynes, DCA;
Malinda Mays, DOW; Danielle Rogers, DOW; and Dan Canafax, DOW
LISTENING“Listening does not mean simply maintaining a polite silence while you are rehearsing in your mind the speech you are going to make the next time you can grab a conversational opening. Nor does listening mean waiting alertly for the flaws in the other fellow's argument so that later you can mow him down. Listening means trying to see the problem the way the speaker sees it--which means not sympathy, which is feeling for him, but empathy, which is experiencing with him. Listening requires entering actively and imaginatively into the other fellow's situation and trying to understand a frame of reference different from your own. This is not always an easy task.
"But a good listener does not merely remain silent. He asks questions. However, these questions must avoid all implications (whether in tone of voice or in wording) of skepticism or challenge or hostility. They must clearly be motivated by curiosity about the speaker's views."
(S.I. Hayakawa, "How to Attend a Conference." The Use and Misuse of Language, ed. by S.I. Hayakawa. Fawcett Premier, 1962)
