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Stellas CV Page 1

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STELLA CHEPKIRUI RESUMES___________________________________________________

I. PERSONAL DATA

Cellular phone N0: +971503813246E-mail:schepkirui@yahoo.comDate of Birth: 2 February 1975Marital Status: MarriedReligion: Roman CatholicNationality: KenyanPassport Number: A1200354

II.PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with extensive experienceacross most areas of hospitality Industry. An exceptional leader, who is

able to develop and motivate others to achieve targets, I can demonstrateAbility to manage project from conception throughout completion.Proactiveindividual with a logical approach to challenges.I perform effectively even within a highly pressurized workingenvironment.

III.OBJECTIVE

I am now looking to progress in my career within the customer careoriented industry.I am therefore keen to find a new and suitable challenging role within amarket leading organization.

IV.EDUCATIONAL BACKGROUNDJan 2011: Leadership skills 8 modules.2000-2003: St. Francis technical training institute

Diploma in hotel management1990-1993: Sosiot Girls high school

Kenya certificate of secondary education1982-1989: Rongena Primary school

Kenya certificate of primary education

V. CAREER SUMMARY

1.HOLIDAY INN EXPRESS DUBAI April 2008-till datePosition:HOUSEKEEPING SUPERVISOR

Key Responsibilities

y Reporting directly to the Executive Housekeeping Manager.y Training new and existing housekeeping staff.

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Stellas CV Page 2

y Allocating staff on various housekeeping jobs.y Assisting the company in the maximum realization of profit by

minimizing wastage and energy conservation.

y Inspecting staff trolleys and pantries.y Inspecting occupied and vacant rooms.y Solving guests complains as they arise.y Inspecting public areas and back of the house.y Supervising,motivating and developing team reward and recognition

programmes.

y Making sure all the brand standards are followed.y Doing inventory of linen and other housekeeping operating

equipments.

y Assisting the Executive housekeeping manager in all ways.2.MERICA HOTEL,NAKURU KENYA 2004-2007

Position: GUEST RELATIONS OFFICER

Key Responsibilities

y Receiving and welcoming all hotel guests.y Explain to the guests all the services that the hotel is offering.y Talking to the guests whenever possible in order to get their

compliments and complains.

y Handling and swiftly resolving guests complains in a professionaland effective manner.

y Going through guests profile in order to identify repeat guests andacknowledge.

y Finding out birthdays of in house guests in order to surprise themwith birthday cakes.

y Inspecting VIP rooms.y Arranging welcome drink for group check in.y Identifying VIPs then alert the General Manager of their presence.y Participating in selection of employee of the month and management

morning brief.

VI. SKILLS

Opera,

Internet and websearch. Microsoft word Microsoft Excel Fidelio

VII. REFEREES

1.MR.Patrick Kissinger,Executive housekeeping manager,

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