KUNTAL BHATTACHARYA

ADDRESS: SURYA APARTMENT, FLAT NO-102, PO-ASANSOL, DIST –BURDWAN,

PIN-713304, WEST BENGAL.Mob: 07797580148 , Email: kuntal55@rediffmail.com

PASSPORT NO -H2977031(VALID UPTO17/2/2019)

A highly motivated and result driven Professional, utilizing enthusiasm, perseverance and strong desire to contribute and make a positive difference to the organization. Currently looking for a challenging job as “Outlet Manager” in an organization of repute, where I’ll be able to grow along with the growth of the company.

An innovative and adept team player, possessing excellent communication, interpersonal , and leadership skills with ability to meet deadline and solving problems with seven years of experience behind.

EDUCATIONAL QUALIFICATION

3 YEARS DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY, from DURGAPUR SOCIETY OF MANAGEMENTSCIENCE, DURGAPUR, WEST BENGAL, approved by AICTE & affiliated to West Bengal Council for Technical Education.

B.COM from B.C. COLLEGE, ASANSOL, affiliated to Burdwan University. Higher Secondary from West Bengal Council of Higher Secondary Education. Secondary from West Bengal Board of Secondary Education.

PROFESSIONAL EXPERIENCE

RESPONSIBILITIES- 1.Conducting theory & practical classes on Food and Beverage service. 2. Working as a Training and Placement coordinator , provide training and placement at the finest hotels in India .

ACHIVEMENTS-1.Took a leading role in arranging franchise agreement between my Institute & another Institute at Purulia ,West Bengal.

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SILVER LINING INSTITUTE OF EDUCATION, DURGAPUR DESIGNATION- LECTURER & TRAINER(1/4/2015- TILLDATE)

PIPAL TREE HOTEL KOLKATADESIGNATION-CAPTAIN(29/4/2014 – 3/3/2015)

RESPONSIBILITIES- 1.Managing the restaurant Operation of “Tamara”, a fine dining restaurant at Durgapur, West Bengal. F&B Service section of the restaurant was directly under me and along with many other things, I was responsible for compliance of SOP & legal necessities.

2. Conducting Training sessions for subordinates.

3. Responsible for customer relationship & ensuring repeat customers.

4. Checking of Bar inventory.

5. Preparing duty rota and conducting staff meetings.

ACHIVEMENTS-1.Privileged to be a leading member of the opening team of the restaurant.

RESPONSIBILITIES- 1.Maintaining a clean, organized cafe operations.

2.Performing all POS duties, front and back of house functions including opening and closing procedures.

3.Establishes effective and positive communication among all team members.

4.Assists outlet manager in maintaining proper coverage and team member schedules ensuring that the outlet maintains customer service standards and team members adhere to meal and break policy.

5.Ensures all cash handling procedures are done within prescribed SOP. 

6.Assists manager in planning and executing all sales promotions effectively and efficiently.

7.Provide guidance and actively set an example for team members, ensuring that all StandardOperating Procedures are maintained and followed.

8.Promotes and practices safe work habits.

ACHIVEMENTS-1. Appreciated for my up selling skill and improve my outlets (K-19 Coffee Shop) alcoholic beverage sell.2. Appreciated for getting several positive guest comments.

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PARK PLAZA KOLKATADESIGNATION – CAPTAIN28/3/2013 -19/12/2013)

SWISSOTEL KOLKATA (PRE OPENING TEAM MEMBER)DESIGNATION- WAITER (21/04/2010- 31/5/2011) CAPTAIN(1/6/2011 - 12/2/2013)

RESPONSIBILITIES- 1. Feeding of all Food & beverage items in to Micros .

4. Check guest’s identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

5.Making duty roaster for employee and updating inventory.

6. Making training plan for staff and doing mock service.

7.Makes consumption report, inventory controls and loss prevention programs among associates.

8. Log Book maintain and inform to the superior and to furnish a breakage report on daily basis

9. Take Customer Feed Back. Motivate staff to make a good TEAM(Together Each Achieves More)

10.. Food & Beverage promotional activities.

ACHIVEMENTS- 1.Five times winner of highest no of guest comment cards .

2.One time winner of employee of the month .

3.Two time winner of best up seller in food and beverage department.

4.Was a key member of the team when Swissotel Kolkata had gone through Hotel Star Accreditation& Classification Committee audits.

5. Working as a key member of the team which was working to improve the hotel standards for LQA audit. 6. Got appreciation letter for my contribution during preopening phase from the first General Manager of Swissotel, Kolkata, Mr. Ronald Nilsson. 7. Winner of highest no of comment cards for the year 2011-2012.

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COMPUTER SKILLS: 1 yr. diploma in computerized financial accounting. Working knowledge of MICROS (Hospitality Management System) Working knowledge of IDS..

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GOA MARRIOTT RESORTDESIGNATION-F&B ASSOCIATE15/6/2009 – 4/2/2010

THE PARK KOLKATADESIGNATION-F&B TRAINEE STEWARD25/2/2008 -6/4/2009

INDUSTRIAL TRAINING

22 weeks of INDUSTRIAL TRAINING from TAJ USHA KIRAN PALACE GWALIOR. (2006-2007)

PERSONAL PARTICULARS

Languages Known: English, Bengali and Hindi

Date of Birth 11/06/1983Gender MaleNationality Indian

Marital Status Married

HOBBY

Reading & Cooking.

I hereby declare that all the information above is furnished by me are true to the best of my knowledge and concern.

Date: - Place: (Kuntal Bhattacharya)

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