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Kumon Employee Manual i Kumon Employee Manual Sumiya Pirbhai TECM 2700 05/03/13

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Kumon Employee Manual i

Kumon Employee Manual

Sumiya Pirbhai TECM 2700

05/03/13

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Table Of Contents iii

Table of Contents

Contents

Table of Contents ...................................................................................................................................... iii

Introduction ................................................................................................................................................. v

Handbook Overview ............................................................................................................................... v

Federal Rules and Requirements .............................................................................................................. 3

EMPLOYEE RECEIPT AND ACCEPTANCE ......................................................................................... 3

CONFIDENTIALITY POLICY AND PLEDGE ...................................................................................... 3

Equal Employment Opportunity ........................................................................................................ 4

Policy against Workplace Harassment ............................................................................................. 5

Employee Solicitation ......................................................................................................................... 6

Kumon Employment ................................................................................................................................... 9

Definition of Terms ............................................................................................................................. 9

Hours of Work ..................................................................................................................................... 9

Attendance and Punctuality .............................................................................................................. 9

Working Overtime ............................................................................................................................. 10

Position Description .................................................................................................................................. 13

Front Desk ......................................................................................................................................... 14

Data Entry .......................................................................................................................................... 14

Junior Kumon .................................................................................................................................... 14

Primary Leaners ................................................................................................................................ 15

Grader Instructors ............................................................................................................................ 15

Floater Instructors ............................................................................................................................ 16

Manual Index ............................................................................................................................................. 18

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Introduction v

Introduction In 1958 Toru Kumon founded the Kumon Institute of Education. Kumon is a math and

reading program intended to supplement rather than replace school lessons. Students do

not work together as a class, but progress through the curriculum at their own pace,

moving on to the next level when they have achieved mastery of the previous level.

Students are guided by trained

Kumon Instructors and Assistants.

At Kumon, the math and reading

programs help children of all ages

and levels become eager,

independent self-learners. Unlike

tutoring sessions, Kumon helps

children learn how to learn on their own, and develops strong academic skills. Our

students gain a sense of confidence that will help them in the classroom and beyond.

Kumon’s motto is there is “Success at any age and any level.”

Handbook Overview

The Kumon Employee Handbook, has been developed to provide general

guidelines about Kumon policies and procedures for employees. It is a guide to

assist you in becoming familiar with some of the privileges and obligations of

your employment. None of the policies or guidelines in the Handbook is intended

to give rise to contractual rights or obligations, or to be understood as a guarantee

of employment for any specific period of time, or any specific type of work.

Kumon will provide each individual a copy of this Handbook upon employment.

All employees are expected to abide by it. The highest standards of personal and

professional ethics and behavior are expected of all Kumon employees. Further,

Kumon expects each employee to display good judgment, diplomacy and courtesy

in their professional relationships with members of Kumonʹs Board of Directors,

committees, membership, staff, and the general public.

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Chapter 1 1

Fly Page Chapter 1

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Chapter 1 3

Federal Rules and Requirements

EMPLOYEE RECEIPT AND ACCEPTANCE

I hereby acknowledge receiving the Kumon Employee Handbook. I understand

that it is my continuing responsibility to read and know its contents. I also understand and

agree that the Employee Handbook is not an employment contract or any specific period of

employment or for continuing or long‐term employment. Therefore, I acknowledge and

understand that unless I have a written employment agreement with Kumon that provides

otherwise, I have the right to resign from my employment with Kumon at any time with or

with or without cause, and that Kumon has the right to terminate my employment at any time

with or without notice and with or without cause. I have read, understand and agree to all of

the above. I have also read and understand the Kumon Employee Handbook. I agree to return

the Employee Handbook upon termination of my employment.

Signature _____________________________________________

Print Name ____________________________________________

Date ________________________

CONFIDENTIALITY POLICY AND PLEDGE

Any information that an employee learns about Kumon, or its members or donors, as a result

of working for Kumon that is not otherwise publicly available constitutes confidential

information. Employees may not disclose confidential information to anyone who is not

employed by Kumon or to other persons employed by Kumon. The disclosure, distribution,

electronic transmission or copying of Kumon’s confidential information is prohibited. Any

employee who discloses confidential Kumon information will be subject to disciplinary

action (including possible separation), even if they do not actually benefit from the disclosure

of such information. I understand the above policy and pledge not to disclose confidential

information.

Signature: _______________________________

Print Name: ____________________________

Date: __________________

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4 Kumon Employee Manual

Equal Employment Opportunity

Kumon shall follow the spirit and intent of all federal, state and local employment

law and is committed to equal employment opportunity. To that end, the Board of

Directors and Executive Director of Kumon will not discriminate against any

employee or applicant in a manner that violates the law. Kumon is committed to

providing equal opportunity for all employees and applicants without regard to

race, color, religion, national origin, sex, age, marital status, sexual orientation,

disability, political affiliation, personal appearance, or any other characteristic

protected under federal, state or local law. Kumon’s policy regarding equal

employment opportunity applies to all aspects of employment, including

recruitment, hiring, job assignments, promotions, working conditions, etc. The

Executive Director shall act as the responsible agent in the full implementation of

the Equal Employment Opportunity policy.

Kumon will not tolerate any form of unlawful discrimination. All employees are

expected to cooperate fully in implementing this policy. In particular, any

employee who believes that any other employee of Kumon may have violated the

Equal Employment Opportunity Policy should report the possible violation to the

Executive Director. If Kumon determines that a violation of this policy has

occurred, it will take appropriate disciplinary action against the offending party.

Kumon is also committed to complying fully with applicable disability

discrimination laws, and ensuring that equal opportunity in employment exists at

Kumon for qualified persons with disabilities. All employment practices and

activities are conducted on a non‐discriminatory basis. Reasonable

accommodations will be available to all qualified disabled employees, upon

request, so long as the potential accommodation does not create an undue

hardship on Kumon. Employees who believe that they may require an

accommodation should discuss these needs with the Executive Director.

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Chapter 1 5

If you have any question regarding this policy, please contact the Executive

Director, or their designee.

Policy against Workplace Harassment

Kumon is committed to providing a work environment for all employees that is

free from sexual harassment and other types of discriminatory harassment.

Employees are expected to conduct themselves in a professional manner and to

show respect for their co‐workers. Kumon’s commitment begins with the

recognition and acknowledgment that sexual harassment and other types of

discriminatory harassment are, of course, unlawful.

To reinforce this commitment, Kumon has developed a policy against harassment

and a reporting procedure for employees who have been subjected to or witnessed

harassment. This policy applies to all work‐related settings and activities, whether

inside or outside the workplace, and includes business trips and business‐related

social events. Kumon’s policy against harassment covers employees and other

individuals who have a relationship with Kumon which enables Kumon exercise

some control over the individual’s conduct in places and activities that relate to

Kumon’s work.

If Kumon determines that a violation of this policy has occurred, it will take

appropriate disciplinary action against the offending party, which can include

counseling, warnings, suspensions, and termination. Employees who report

violations of this policy and employees who cooperate with investigations into

alleged violations of this policy will not be subject to retaliation. Upon

completion of the investigation, Kumon will inform the employee who made the

complaint of the results of the investigation.

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6 Kumon Employee Manual

Compliance with this policy is a condition of each employee’s employment.

Employees are encouraged to raise any questions or concerns about this policy or

about possible discriminatory harassment with the Executive Director.

Employee Solicitation

Employees are prohibited from soliciting (personally or via electronic mail) for

membership, pledges, the collection of money or for any other unauthorized

purpose anywhere on Kumon property during work time, especially those of a

partisan or political nature. “Work time” includes time spent in actual

performance of job duties but does not include lunch periods or breaks.

Non‐working employees may not solicit or distribute to working employees.

Persons who are not employed by Kumon may not solicit or distribute literature

on Kumon’s premises at any time for any reason.

Employees are prohibited from distributing, circulating or posting (on bulletin

boards, refrigerators, walls, etc.) literature, petitions or other materials at any time

for any purpose without the prior approval of the Executive Director or his/her

designee.

If there are any questions about this policy, please contact he Executive Director,

or his/her designee.

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Chapter 2 7

Fly Page Chapter 2

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Chapter 2 9

Kumon Employment

Definition of Terms

1. Employer. The Kumon is the employer of all full‐time, part‐time and temporary

employees. An employee is hired, provided compensation and applicable benefits,

and has his or her work directed and evaluated by Kumon.

2. Full‐Time Employee. A Full Time Employee regularly works at least 35 hours per

week

3. Part‐Time Employee. A Part Time Employee regularly works less than 35 hours

per week but no less than 17 ½ hours per week

4. Temporary Employee. An individual employed, either on a full‐time or‐time basis,

for a specific period of time less than six months.

Hours of Work

The normal work week for Kumon consist of five (5), seven (7) hour days.

Ordinarily, work hours are from 3:30 p.m.- 8:00 p.m., Monday through Thursday,

and Saturday – 9:30a.m.- 12:00p.m. Employees may request the opportunity to

vary their work schedules (within employer‐defined limits) to better

accommodate personal responsibilities. Work assignments as well as hours of

employment that best suits the needs of the work to be done by the individual

employee; are determined by the facility director.

Attendance and Punctuality

` Attendance is a key factor in your job performance. Punctuality and regular

attendance are expected of all employees. Excessive absences (whether excused

or unexcused), tardiness or leaving early is unacceptable. If you are absent for any

reason or plan to arrive late or leave early, you must notify your supervisor as far

in advance as possible and no later than one hour before the start of your

scheduled work day. In the event of an emergency, you must notify your

supervisor as soon as possible.

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10 Kumon Employee Manual

For all absences extending longer than one day, you must telephone your

immediate supervisor prior to the start of each scheduled workday. When

reporting an absence, you should indicate the nature of the problem causing your

absence and your expected return‐to‐work date.

Excessive absences, tardiness or leaving early will be grounds for discipline up to

and including termination. Depending on the circumstances, including the

employee’s length of employment, Kumon may counsel employees prior to

termination for excessive absences, tardiness or leaving early.

Working Overtime

Overtime pay, which is applicable only to Non‐Exempt Employees, is for any

time worked in excess in a work week. Only the Executive Director or his or her

designee, upon the request of an employee’s supervisor, may authorize overtime.

Overtime rate is calculated the same as regular time. Payment depends on the

amount of extra hours one puts in and the current salary the employee has.

Payment of overtime will be provided in the pay period following the period in

which it is earned.

Paychecks are distributed on the 15th and the last day of each month, except when

either of those days falls on a Saturday, Sunday or holiday, in which case

paychecks will be distributed on the preceding workday. Timesheets are due to

the Executive Director within two days of each pay period. All salary deductions

are itemized and presented to employees with the paycheck. Approved salary

deductions may include: federal and state income taxes; social security, Medicare,

and state disability insurance; voluntary medical and group hospitalization

insurance premiums (if in force and if paid by employee) and other benefits (e.g.,

life insurance, retirement).

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Chapter 3 11

Fly Page Chapter 3

Primary Learner

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Chapter 3 13

Position Description

Each position shall have a written job description. In general, the description will include the:

purpose of the position, areas of responsibilities, qualifications required, salary range, and

working conditions affecting the job, e.g., working hours, use of car, etc. The supervisor(s) or

the Executive Director shall have discretion to modify the job description to meet the needs

of Kumon. The following position will be outlined:

Front Desk

Data Entry

Junior Kumon

Primary Learners

Grader Instructors

Floater Instructors

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14 Kumon Employee Manual

Front Desk

The purpose of this position is to help the supervisor and the center flow with ore

ease. No prior experience is needed for this position. The personal should be able to

talk to parents and handle 2-3 tasks at once. The starting salary is minimum wage,

but will increase with the tie spent and achievement of the personal. Responsibilities

include:

Answering the phone

Checking in students

Adjusting work and folders

Answering parent questions

Making appointments

This personal will have to arrive earlier than most, and will need to put in extra hours.

Data Entry

The Purpose of this position is to entry all paper work into the system, providing a

more effective way of keeping documentation. The personal working this position

should be well acquitted with the computer. This personal may also have to have to

help out the front desk personal when needed or directed. The starting salary is

minimum wage, but like other positions will increase with performance.

Responsibilities include:

Entering all of the children’s work

Entering test

Entering contracts

This personal is provided training upon start of the job.

Junior Kumon

The position acts as a Teacher to those students coming from the primary learner

tables, or those who are older and just enrolled in Kumon At this table the children

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Chapter 3 15

further develop their skills. Prior experience is not needed for this position, but the

personal need to be able to handle two children at once. Starting salary is minimum

wage - $10.00 and increases with performance .Responsibilities include the

following:

Attending to two kids

Guiding the child through the worksheet

Answering questions

Grading assignments

This personal is provided with a separate training manual, with a breakdown of the

responsibilities of requirements of the job. Training is also provided.

Primary Leaners

This position acts as a teacher to those students who are between the ages of 3-5.

This is where primary development of skills is facilitated. No Prior experience,

but the personal must be able to handle kids two kids between the ages mentions

above. Starting salary is minimum wage - $10.00 and increases with performance.

Responsibilities include the following:

Attending to two kids

Guiding the child through the worksheet

Answering questions

Grading assignments

This personal is provided with a separate training manual, with a breakdown of

the responsibilities of requirements of the job. Training is also provided

Grader Instructors

The purpose of this position is to help the teachers and to help the flow of the

classroom. No past experience is needed for this position, but must be able to

grade fast and with accuracy. The starting salary is minimum wage, but like other

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16 Kumon Employee Manual

positions will increase with performance. Responsibilities include grading

children’s work and assisting when directed. Training is provided upon start.

Floater Instructors

This position acts as a teacher and supervisor. No prior experience is needed for

position, but one must be able to stand and move around for long periods of time.

One is usually reaches this position thought a promotion. Salary starts at minimum

wage - $9.00. Responsibilities include:

Assisting students

Supervising the classroom

Transferring graded work to data entry personal

Picking up folders

Help grading

Talking to students

Fixing folders

This personal must be able to stay late after class for remaining students. Just also be

able to assist all levels of questions

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Chapter 3 17

Fly Page Manual Index

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18 Kumon Employee Manual

Manual Index

A academic, 5

acceptance, 3, 9

accommodation, 10

accommodations, 10

acknowledge, 9

act, 10

action, 9-10

activities, 10

actually, 9

affiliation, 10

age, 5, 10

agent, 10

ages, 5

agree, 9

agreement, 9

appearance, 10

applicable, 10

applicant, 10

applicants, 10

applies, 10

appropriate, 10

assignments, 10

assist, 5, 9

Assistants, 5

attendance, 3

available, 9-10

B behavior, 5

believe, 10

benefit, 9

Board, 5, 10

C characteristic, 10

children, 5

class, 5

classroom, 5

color, 10

committed, 10

committees, 5

conditions, 10

confidential, 9

confidentiality, 3, 9

constitutes, 9

contact, 10

contents, 9

continuing, 9

contract, 9

curriculum, 5

D Data Entry, 3, 15-16

description, 3

designee, 10

desk, 3

diplomacy, 5

Director, 10

Directors, 5, 10

disabilities, 10

disability, 10

disabled, 10

disciplinary, 9-10

disclose, 9

discriminate, 10

discrimination, 10

discriminatory, 10

distribution, 9

donors, 9

E education, 5

electronic, 9

employed, 9

employee, 1, 3, 5, 9-10

employees, 5, 9-10

employment, 3, 5, 9-10

equal, , 10

Executive, 10

F federal, 3, 9-10

Floater Instructors, 3, 15, 17

form, 10

founded, 5

Front Desk, 3, 15

G Grader Instructors, 3, 15, 17

guarantee, 5

guide, 5

guided, 5

guidelines, 5

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Chapter 3 19

H handbook, 5, 9

harassment, 3

help, 5

helps, 5

hiring, 10

hours, 3

I implementation, 10

implementing, 10

independent, 5

individual, 5

information, 9

institute, 5

Instructors, 5

intended, 5

intent, 10

J job, 10

judgment, 5

Junior Kumon, 3, 15-16

K Kumon, 1, 3, 5, 9-10

Kumon’ s , 5

L law, 10

laws, 10

learn, 5

learners, 5

learns, 9

lessons, 5

level, 5

levels, 5

local, 10

M mastery, 5

math, 5

members, 5, 9

membership, 5

motto, 5

N national, 10

notice, 9

O obligations, 5

offending, 10

opportunity, 3, 10

opportunity, 10

orientation, 10

overtime, 3

overview, 3, 5

P period, 5, 9

pledge, 3, 9

pledge, 9

policies, 5

policy, 3, 9-10

position, 3

practices, 10

Primary Learner, 3, 15, 17

privileges, 5

procedures, 5

professional, 5

program, 5

programs, 5

progress, 5

prohibited, 9

promotions, 10

protected, 10

public, 5

publicly, 9

punctuality, 3

Q qualified, 10

question, 10

R read, 9

reading, 5

receipt, 3, 9

recruitment, 10

relationships, 5

religion, 10

rendering, 9

replace, 5

report, 10

require, 10

requirements, 3, 9

resign, 9

responsibility, 9

responsible, 10

result, 9

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20 Kumon Employee Manual

rules, 3, 9

S school, 5

services, 9

sessions, 5

signature, 9

solicitation, 3

spirit, 10

staff, 5

standards, 5

status, 10

students, 5

subject, 9

success, 5

supplement, 5

T table, 3

term, 9

terminate, 9

termination, 9

terms, 3

time, 5, 9

tolerate, 10

Toru, 5

trained, 5

transmission, 9

tutoring, 5

type, 5

U undue, 10

unlawful, 10

V violated, 10

violates, 10

violation, 10

W wage, 16-18

without, 9-10

work, 3,5

working, 9-10

workplace, 3