KNOWLEDGE TREEINTERNATIONAL INSTITUTE

LLC (KTI)

PROGRAM 2019TRAINING

KNOWLEDGE TREE INTERNATIONAL INSTITUTEKnowledge Tree International Institute LLC(KTI) is a USA based organization with a subsidiary Knowledge Tree International,

located in Ghana to provide quality professional training, H.R. Development and Management Consultancy.

KTI is desirous of delivering professional training in diverse disciplines, as well as equipping and enriching our corporate and

individual clients (within both the public and private sectors) with requisite human resource soft skills to enable them manage

and sustain their efforts and drive towards business success. Since 2009, we have been providing professional training

and consultancy to both private and public organizations in Africa and other global destinations.

www.knowledgetreeinternational.com

Knowledge Tree International www.knowledgetreeinternational.com

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...building professional talents...

KT I

KNOWLEDGE TREEINTERNATIONAL INST. LLC

www.knowledgetreeinternational.com

TRAININGPROGRAM2019

...building professional talents...

KT I

KNOWLEDGE TREEINTERNATIONAL INST. LLC

T H E K T I T R A I N I N GC E N T E R D I F F E R E N C E

At the KTI Training Center, there are a number of ways we stand apart. We offer:

Ÿ Differentiated timely topics geared towards real life business solutions

Ÿ An impeccable reputation and recognized success as a professional development program provider.

Ÿ Consistently outstanding reviews and feedback from our individual and corporate clients.

Ÿ Small class sizes, effective dialogue, and individualized learning in classroom programs.

Ÿ Corporate training to enhance productivity and your bottom line.

Ÿ Proven online formats that work on your schedule to get results.

Ÿ Course topics, structure, and methodology tailored to professionals of all levels.

Ÿ The option to customize any of our courses to meet your precise needs.

WHO WE ARE

We are training experts on the topics you need to advance your objectives. KTI's instructors are well-versed in engineering principles and offer one of the best, most comprehensive training programs available, in addition to a wealth of other learning options.

We are your best choice for developing and advancing your knowledge professionally and corporate - wise.

MISSION

The Mission of KTI is to design and continuously provide quality, affordable training, skills development and professional consultancy; using cutting-edge approaches to identify and satisfy the real educational needs of our distinguished clientele.

OUR VALUES

Our values come from within and reflect what we stand for. Employees everywhere in the KTI group act out our special values every single day. The set of values acts as a guide in the everyday life, as well as the basis of big and small decisions and makes up our common platform. The key words for KTI are: People, Knowledge, Relations, and Results.

CORE COMPETENCIES

Our core competencies/shared values have gradually shaped us to niche our target to satisfy participants both in the corporate and other resource-rich sectors of the global economy. With our ultra-modern conference facilities, up-to-date facilitators, friendly team, rich information database, and business-focused outfit, we guarantee a high degree of customer satisfaction, but through one approach – “doing it right the first time”. Per our constant interactions with delegates/clients coming from various fields of study, coupled with diverse socio-cultural / organizational beliefs, it positively affords us the opportunity to tailor our trainings to suit the needs of all our cherished clientele.

We have trained numerous organizations within the Government sector such as the Ministries, Departments and Agencies; Non-Governmental organizations, various industries, as well as private institutions and individuals. Through word-of-mouth and recommendations received from our past clients, we have been able to make a great impact onto the management of several organizations.

We recognize that it is a call on us to customize and provide quality but affordable soft skill training for our corporate and individual customers nationwide towards high business growth and profitability. In summary, KTI understands and delivers quality from the perspective of its clientele – thereby meeting their expectations and maintaining a perpetual relationship with them.

DUBAIUSA

SOUTH AFRICA UK

NGINR IT An today's rapidly changing business Ie n v i r o n m e n t , d e v e l o p m e n t programmes have become a core

competency for all organizations.

W h e t h e r y o u a r e i n d u s t r y o r government, you must be able to successfully manage your work and stay competitive.

We turn theory into

practiceWe are practitioners. We work with you to apply concepts and models to real working situations, so that you put learning into action right away.

Combining soft skills with

technical We develop transferable skills alongside more specialist technical expertise, creating successful and expert leaders and managers.

know-how

Tailored to your career and your

organizationWe match your needs with an appropriate mix of training modules, coaching and mentoring and learning support. We deliver in-house programs when and where you choose.

Global presence and flexible

approachAs a global company we bring knowledge and experience of working in many countries. We ensure that our global know-how is made relevant to you, whether you attend one of our international training courses or a custom-designed program.

ST 1 QUARTER- 2019

COURSE JANUARY - MARCH VENUE

Advanced Negotiation And Influencing SkillsAdvanced Office Management And Administrative SkillsBuilding Self Esteem And Assertiveness For PR’sBusiness Communication TrackCompetence Development Masterclass for Administrators & SecretariesCritical Thinking And Problem SolvingEffective Corporate GovernanceEffective Leadership And Team BuildingFinance For Non-Finance ManagersHuman Relation In The Public SectorKnowledge Management And Organizational LearningMastering Secretarial And Administrative ProceduresProject Impact EvaluationProject Management ProfessionalResult Based Monitoring And EvaluationResults Based Creative Thinking For Personal AssistantsAdvance Supply Chain Management Strategic Client Relationship ManagementQuality AssuranceAdvanced Programme In Project Management For Public Officials Cyber SecurityEffective And Efficient Management Of Parliamentary CommitteesInsurance Risk ManagementIntensive Communication And PR’sParliamentary Procedure, Legislative Drafting & ManagementPrinciples In Monitoring And Evaluation – Performance M&E Network and Information Security Protocol, Public Relations And Events ManagementCOURSE TITLESAdvanced Project ManagementAdvanced Skill Development For PA’sCapital Budgeting And Financial ManagementChange And Transition ManagementCustomer Service And Business CommunicationBusiness Intelligence and Cyber SecurityEffective Leadership And Team BuildingEffective Procurement Management SystemHuman Resource And Management DevelopmentInternal Audit And Project ControlMotivating Counseling Coaching And MonitoringContract Management & Disbursement MonitoringPublic Financial Management SystemsProject Management for H.R Professionals Results Based Creative Thinking For Personal AssistantsRisk Based Performance ManagementStrategic Management Planning And Decision MakingSupply Chain ManagementBusiness Continuity PlanningChange Leadership For Public Officials Effective Social Media And Crisis CommunicationFinance For Non-Finance ManagersInternal Audit & ControlLeadership & Management SkillProcurement Contract ManagementFinancial Risk Management Public Financial Management SystemsStrategic Planning & Effective Decision MakingCOURSE TITLESAudit And Control Of ProjectsBusiness Analytical

January 2019January 2019January 2019January - February 2019 January 2019January 2019January 2019January - February 2019January 2019January 2019January 2019January - February 2019January 2019 January 2019January 2019January - February 2019January 2019January 2019January 2019January - February 2019January 2019January 2019January 2019January - February 2019January 2019January 2019January 2019January - February 2019FEBRUARYFebruary 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019February 2019February 2019February 2019February - March 2019MARCHMarch 2019March 2019

UNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICA

ST 1 QUARTER- 2018

COURSE MARCH - APRIL VENUE

Contract Management And Disbursement MonitoringCredit ManagementDeveloping Quality Assurance And Management SystemsEffective Coaching Counseling And MonitoringEnhanced Skills For PA’s And AdministratorsEnhancing Performance And Strategic ManagementInventory Stock And Control ManagementITIL Foundation 2011Procurement And Contract ManagementProcurement Monitoring And EvaluationPublic Relation And Protocol ManagementReform And Governance Of Private SectorSecretarial And Personal Assistant Skills DevelopmentStakeholder ManagementTime Stress And Content Management TrainingTrain The TrainerCompetence Development Masterclass For Administrators & SecretariesContract ManagementFinancial Risk ManagementHuman Resource & Management DevelopmentLeadership Development For Public OfficialNetwork And Information SecurityProfessional Development For Parliamentary StaffProject Management For HR’s ProfessionalsStrategic Planning And Policy Formulation Systems Audit And Risk Assessment

March 2019March - April 2019March 2019March 2019March 2019March - April 2019March 2019March - April 2019March 2019March - April 2019March 2019March 2019March 2019March - April 2019March 2019March 2019March 2018

March - April 2019March 2019March 2019March 2019March - April 2019March 2019March 2019March 2019March - April 2019

SOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATES

Executive

including Coaching

Leadership

It's delivered via a one-on-one action centered and coaching focused approach, with expert trainer support conversant with the role leaders' play in navigating the challenges of globalization and leading in an environment of constant change and challenging circumstances.

During the first few days, which can be taken as a separate option, you will improve your strategic vision and refine your leadership skills through exchange of ideas, thought leadership reviews and simulation exercises. An additional two-day module is available for senior executives to continue their coaching journey and provide an innovative framework to introduce this form of learning into your organization.

Busy executives will gain personal time and space to explore coaching methodologies, personal behavior improvement and the relationship between an individual and his/her coach. Concentrating on individual benefits and creating and promoting sustainable coaching internal system through the workforce, this longer program is ideal for executives contemplating introducing coaching as part of a learning and development or talent management strategy.

How will you benefit - you will be able to:

Ÿ Action implementation of coaching as part of a talent management strategy

Ÿ Use the advantages and dis-advantages of coaching schemes to evaluate and plan an in-house coaching scheme

Ÿ Through the use of international case studies, discover why coaching is seen as such a powerful learning tool, and why line managers are seen as crucial to the internal coaching philosophy

Ÿ Create a compelling case for coaching in your organization

Ÿ Leave the course with a personalized and targeted action plan

Key Topics:

- Organization culture – is it right for coaching?

- Coaching or mentoring?

- Context and systems

- Coaching methodologies – Practical sessions

- The role of line managers

- Personal Development Plans

Effective

ManagementSkills

The need for managers who can perform effectively is an essential requirement in today's organisations.

This qualification course is designed to prepare you for your first management role, or, if you are a practising first-line manager equip you with the tools and techniques to help improve your performance and get more from your teams.

How will you benefit - you will be able to:Ÿ Adapt your management style to improve your own and your teams performance

Ÿ Communicate clearly and manage relationships confidently

Ÿ Delegate effectively and ensure individual and team targets are met

Ÿ Develop innovative thinking and introduce new ideas

Ÿ Use problem-solving models and decision making processes to deliver outcome-focused solutions

Ÿ Explore and understand the impact of effective communication

Ÿ Build successful teams

Project

Development Projects

Management

Organisations in the international development sector see improvements in project management practice as a top priority.

It is crucial to embed a common approach to project management so that the fundamental and complex challenges faced by managers of development projects can be consistently and effectively addressed.

The course is aligned with the PMD Pro Level 1 syllabus and includes integrated preparation for the PMD Pro Level 1 exam.

This course provides a thorough grounding in project management concepts, processes and practice. It considers: how can projects be consistently organised and managed, effectively and efficiently delivered; completion of project on time and to budget, scope and quality.

How will you benefit - you will be able to:Ÿ Describe typical activities in each phase of the project life cycle

Ÿ Assess the quality of a project log frame

Ÿ Map key project stakeholders and create an effective engagement plan

Ÿ Plan an appropriate approach to Monitoring and Evaluation (M&E) for a given project

Key Topics- Project Management Principles- Agile Project Management- Governance in Projects- Business and Commercial Aspects of Projects- Legal Aspects in Project Management- Supply Chain in Projects- Strategic Project Management- Virtual Project Management- Managing Global Projects

Effective Corporate

Governance

Corporate governance deals with the complex set of relationships between the corporation and its board of directors, management, shareholders, and other stakeholders. In the recent years, the regulators and legislators have intensified their focus on how businesses are being run. They are endeavoring to create a template for new corporate governance and disclosure measures, which is beneficial for both the stakeholders and controllers.

This course was designed to incorporate developments in corporate governance since the global financial crisis, including risk governance, governance of executive compensation, shareholder democracy, director competency and other areas.

It also incorporates the alignment of desired learning objectives, instructional methods, and student evaluation. It can be taught to executives and law or business students.

How will you benefit - you will be able to:Ÿ Adopt the appropriate mechanism for effective governance

Ÿ Value the shareholder and stakeholder rights and responsibilities

Ÿ Adhere to sound principles of direction and management

Ÿ Understand the significance of audit committee, its composition and responsibilities

Ÿ Implement best practices on corporate

Key Topics- The standard overview in corporate governance- Corporate Governance - Global Perspective- A general framework for analyzing corporate control- Alternative views of corporate governance

Results – Based

EvaluationMonitoring &

This course is aimed at providing an overview of results-based monitoring and evaluation methods with practical applications of tools and methods. This course will provide participants with M&E tools, techniques and resources needed for planning, organizing, and/or managing programs and projects. Through exercises and group work, participants will learn the links between results-based measurement, monitoring and program evaluation. Time will be allotted for practical exercises and informal question and answer sessions around common M&E problem areas. Participants will also be provided with additional Resources for further study and research in the M&E field.

How will you benefit - you will be able to:Ÿ Develop an understanding of the difference between monitoring, review and evaluation of programmes

and projectsŸ Develop different indicators for project monitoring and evaluationŸ Strengthen the processes of supervision to work more effectively and efficientlyŸ Collect and analyse data and drawing meaningful conclusions to take corrective and preventative actionŸ Improve the quality, speed and content of reporting for better decision makingŸ Conduct and support an internal or external audit for the project

Key Topics - What is Monitoring and Evaluation? - Trends towards Result Based M&E - Introduction to Result Based M&E - Situation analyses/Needs assessment - Designing the M&E system - M&E Frameworks - Evaluation Techniques - Data Collection and Analysis - Use of M&E Results

Strategic Planning &

Decision Making

Making business decisions is your most important function as a leader — and your riskiest. Every leader is expected to make strategically sound decisions, but decisions are more than judgment calls based on experience and domain-specific knowledge. Leaders are made or broken by the quality of their decisions. Surprisingly, many of us approach decision making in a way that neither puts enough options on the table nor permits sufficient evaluation to ensure that we can make the best choice. Strategic decision making employs processes and tools to solve problems taking into consideration all elements affected by the decision and the resulting potential outcomes.

In this course, you will learn how to apply systematic decision-making processes in order to reduce risk and choose the best course of action for the project, team, the organization, and you. This course reveals the steps necessary to making decisions that are strategically aligned with business objectives and provides problem solving tools to address a range of challenges that every leader encounters.

How will you benefit - you will be able to:Ÿ Establish decision making processes that work across organizational silos and enterprise boundariesŸ Successfully implement the five levels of decision making and learn when to use them situationallyŸ Clearly define and frame complex issues using structured decision-making modelsŸ Implement consensus decision-making models effectivelyŸ Quickly and successfully identify root causes and analyze problemsŸ Identify and select prioritiesŸ Effectively assess and manage risk critically evaluating costs, risks, benefits and impactŸ Apply systems thinking and strategic scenario planningŸ Identify, position, and build agreements with key stakeholders

Key Topics- Strategic Decision Making and Human Information Processing- Strategic Decision Making Biases and Traps- Strategic Decision Making Process- Communication and Individual Differences in Strategic Decision Making- Group Dynamics and Using Teams in Strategic Decision Making- Tools and Techniques: Building an Effective Strategic Plan

Advanced Negotiation &

InfluencingSkills

Influencing and Negotiating Skills is a highly practical and interactive course, designed to develop and enhance your skills so that you can influence and negotiate upwards or sideways within your organisation, or with external clients and suppliers.

We frequently need to influence the behaviour and decision making of peers, reports and superiors as well as take part in more formal negotiations. Becoming more aware of the impact you have on others as well as understanding what drives your counterpart's opinion and position is vital in order to become proficient in influencing and negotiating.

Improve your skills and learn how to interpret other styles through attending this Influencing and Negotiating Skills programme.

How will you benefit - you will be able to:Ÿ Increase your awareness of your current negotiating style and strengths

Ÿ Discover the frameworks and techniques to prepare for complex negotiations at any level

Ÿ Improve your skills and strategies to manage conflict

Ÿ Have greater ability to negotiate positive outcomes and win/win solutions

Key Topics- Identifying your existing influencing styles and preferences- Choosing a communication style and approach that works- How to expand your sphere of influence- Pre-negotiation preparation, setting objectives, win-win and fall back positions- The negotiation cycle- Understanding the 'other side': their perceptions and expectations- Developing your emotional intelligence- The role of non-verbal communication

ND 2 QUARTER- 2019

COURSE APRIL - JUNE VENUE

International Public Sector Accounting Standard (IPSAS)Advanced Office Management And Administrative SkillsBuilding Self Esteem And Assertiveness For PR’sBusiness Communication TrackFinancial Analysis, Budget and Reporting Critical Thinking And Problem SolvingEffective Corporate GovernanceLaw making and Legislative Drafting Finance For Non-Finance ManagersStrategic Information Technologies Knowledge Management And Organizational LearningMastering Secretarial And Administrative ProceduresTax & Audit Skills Project Management ProfessionalResult Based Monitoring And EvaluationResults Based Creative Thinking For Personal AssistantsWomen in Public and Corporate Governance LeadershipStrategic Client Relationship Management Leadership & Strategy For Senior ManagersAdvanced Programme In Project Management For Public Officials Cyber SecurityEffective And Efficient Management Of Parliamentary CommitteesInsurance Risk ManagementIntensive Communication And PR’sParliamentary Procedure, Legislative Drafting & ManagementPrinciples In Monitoring And Evaluation – Performance M&E International Public Sector Acc ounting Standard (IPSAS) Protocol, Public Relations And Events ManagementCOURSE TITLESAdvanced Project ManagementAdvanced Skill Development For PA’sCapital Budgeting And Financial ManagementChange And Transition ManagementCustomer Service And Business CommunicationEnvironmental Management for sustainable Development Effective Leadership And Team BuildingEffective Procurement Management SystemHuman Resource And Management DevelopmentInternal Audit And Project ControlAdvance Corporate Financial Planning Performance Appraisal SystemsPublic Financial Management SystemsPublic Private PartnershipResults Based Creative Thinking For Personal AssistantsRisk Based Performance ManagementStrategic Management Planning And Decision MakingSupply Chain ManagementBusiness Continuity PlanningAdvance Corporate Financial Planning Effective Social Media And Crisis CommunicationFinance For Non-Finance ManagersInternal Audit & ControlLeadership & Management SkillProcurement Contract ManagementProcurement, Monitoring & EvaluationPublic Financial Management SystemsStrategic Planning & Effective Decision MakingCOURSE TITLESAudit And Control Of ProjectsBehaviourial Management And Emotional Intelligence

April 2019April 2019April 2019April - May 2019April 2019April 2019April 2019April - May 2019April 2019April 2019April 2019April - May 2019April 2019April 2019April 2019April - May 2019April 2019 April 2019April 2019April - May 2019April 2019April 2019April 2019April - May 2019AprilApril 2019April 2019April - May 2019MAYApril - May 2019April - May 2019April - May 2019May 2019April - May 2019May 2019May 2019May 2019May 2019May 2019May 2019May 2019April - May 2019May 2019May 2019April - May 2019April - May 2019May 2019May 2019May 2019April - May 2019May 2019May 2019May 2019April - May 2019May 2019April - May 2019May 2019JUNEMay - June 2019June 2019

UNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED STATESMALAYSIAUNITED STATESUNITED KINGDOMCANADAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMUNITED KINGDOMUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESCANADASOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED STATESSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICA

ND 2 QUARTER- 2019

COURSE JUNE VENUE

Contract Management And Disbursement MonitoringCredit ManagementDeveloping Quality Assurance And Management SystemsEffective Coaching Counseling And MonitoringEnhanced Skills For PA’s And AdministratorsEnhancing Performance And Strategic ManagementInventory Stock And Control ManagementITIL Foundation 2011Procurement And Contract ManagementProcurement Monitoring And EvaluationPublic Relation And Protocol ManagementReform And Governance Of Private SectorSecretarial And Personal Assistant Skills DevelopmentStakeholder ManagementTime Stress And Content Management TrainingTrain The TrainerCompetence Development Masterclass For Administrators & SecretariesContract ManagementFinancial Risk ManagementHuman Resource & Management DevelopmentLeadership Development For Public OfficialNetwork And Information SecurityProfessional Development For Parliamentary StaffProject Management For HR’s ProfessionalsStrategic Planning And Policy Formulation Systems Audit And Risk Assessment

June 2019June 2019June 2019June 2019June 2019June 2019June 2019June 2019May - June 2019June 2019June 2019June 2019June - July 2019May - June 2019June 2019June 2019June 2019

June - July 2019May - June 2019June 2019June 2019June 2019June - July 2019May - June 2019June 2019June 2019

SOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATES

Public Financial

Management System

The course on Public Financial Management (PFM) builds on the development community's efforts to strengthen developing countries' capacity to better manage their public finances. It looks for ways to more effectively support country efforts: in particular, by bringing together development partners and country authorities.

Good Public Financial Management (PFM) systems are important for democratic governance, macro-economic stability, effective use of resources available and poverty reduction. Good PFM systems can also help prevent corruption and foster aid effectiveness. A sound PFM system is a precondition for making it possible to effectively channel resources to service delivery like e.g. basic education and health services. Ineffective PFM systems, on the other hand, can hamper development and increase the risk of corruption.

Strong Public Financial Management (PFM) systems are essential for effective and sustainable economic management and public service delivery. States are effective and accountable when they are underpinned by good PFM institutions and systems. Good PFM systems are also indispensable in ensuring that aid is being used to achieve development goals.

How will you benefit - you will be able to:Ÿ Foster good practices in implementing PFM reformsŸ Harmonize the measurement of PFM performanceŸ Share knowledge and experiences among development partners and countries on using country PFM

systemsŸ Strengthen accountability in PFM systems

Key Topics- Aggregate financial management- Operational management- Asset Acquisition & Disposal- Treasury Management- Review and Performance Evaluation- Reporting to stakeholders- Fiduciary risk management

Strategic Client

Relationship Management

This program on Client Relationship Management (CRM) introduces the different facets and shows delegates how to identify who their clients really are, analyses the key components of CRM and explains how it is integrated within an organization.

CRM is a strategic methodology that recognizes customers as the core of the business. Organizations are finding that if they enhance the customer experience, a relationship can form between the customer and the organization. Sustaining this relationship over time leads to customer satisfaction and loyalty, which enhances an organization's competitive position and increases its profitability. Through case studies, practitioner guest speaking, class discussion, projects and presentations, you will gain a firm understanding of the key decision variables required to successfully adopt and use this methodology.

How will you benefit - you will be able to:Ÿ Analyze the different components of the CRM planŸ Develop an understanding of the terms and benefits of the planŸ Create value for the organization through Client Relationship ManagementŸ Identify developmental roles that have great impact on ManagementŸ Build goals and key milestones in the relationship management processŸ Measure the success of the relationship management effort

Key Topics- Organization implications including value chain incorporation- Data capture- Data management- Data transformation into knowledge- Technology considerations, approaches and challenges- CRM marketing strategy- CRM marketing communication- CRM marketing strategy- Privacy and ethical considerations

Enhanced Skill forPA’s and

AdministratorsThe roles of Administrative Professionals, Secretaries and PAs in business are continually evolving. Therefore this engaging, practical and interactive programme is designed to provide an opportunity to review and develop vital organising and behavioural skills to maximise personal effectiveness.

Today's PAs and administrators increasingly have responsibility for managing the productivity of others. This course is specifically designed to help deal effectively and confidently with difficult situations and people and fulfil your role effectively.

It is also designed to build and enhance personal and role reputation across any organization. Strengthen personal and role credibility. Enable a more productive and effective way of working

These vital roles within any organisation provide essential support to many and therefore the programme primarily focuses on the development of role 'capability' and the development towards role 'commitment'.

How will you benefit - you will be able to:Ÿ Define what is required of you in your roleŸ Meet the demands of your workloadŸ Confidently manage others when requiredŸ Provide leadership to achieve greater productivityŸ Learn how to manage people that you used to work alongsideŸ Motivate others and support their developmentŸ Handle difficult situations and conflict with confidenceŸ Delegate effectively

Key Topics- Overcoming People Problems- Communication and Interpersonal Skills- Professionalism and Client-Centered Care- Managing Others- Overcoming People Problems- Motivating Your Team- Improving Individual and Team Effectiveness- Personal Development

SECRETARIAL & PERSONAL

ASSISTANT SKILL DEVELOPMENT

Who should attend?· This course is ideal for Administrators, Office managers, executive secretaries and personal

assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

Learning objectives· To provide high standards of modern office practices and methods· To enhance managerial capabilities and career growth· To manage the work environment to fulfil both organisational success and individual performance· To be able to communicate effectively, handling challenges and duties professionally with

confidence

Course contentOffice organisation

· Practical solution focused management skills· How to support good workflow in the office for employee productivity· How to manage the day-to-day running of the office· Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes· Best practice for handling meetings· The role of teams and teambuilding· Taking accurate minutes and following up· Arranging the environment for best meeting atmosphere

Event management· Planning, arranging and monitoring events· Coordination and facilitation skills· How to manage different suppliers to deliver a successful event· Managing on time and on budget

Verbal communication skills· How to communicate clearly and concisely· How to express ideas and core objectives to diverse audiences· Communicating with a confident voice

Written communication skills· Report writing, structure, theme, and executive summary· Aiming reports to different stakeholders· Email communication best practice· Letter writing skills

PUBLIC RELATION& PROTOCOL

MANAGEMENT

Course Overview· Building and maintaining an excellent business reputation is one of the building blocks of any

corporate entity. Our five day course, Public Relations Management - Level 1, covers the fundamental skills and techniques of PR and is an excellent choice for those new to the profession. A good public relations policy is essential for private and public enterprises alike, but executives and managers are not born with PR skills, they need to learn them. The lessons in level 1 are geared to helping those who need to develop communications' techniques, through a curriculum that covers a wide range of topics such as what Public Relations is, channels of PR, writing for the media, target markets, and PR events and activities. The schedule is extensive and challenging, but taught in an interesting manner by experienced professional consultants. The course covers the fundamentals of PR activity, resulting in a good grounding for new staff and help in developing knowledge of useful PR techniques.

Who should attend?· Those new to PR Management· Those who need to understand the rapidly changing media environment· PR Assistants· PR Executives· PR Researchers· Marketing Assistants· Marketing Executives· Those in PR in public sector, private sector and not-for-profit organisations· Those in PR at the national, regional and community level· Those working for international, global or supranational organisations

Learning objectives· To practise PR successfully in their organisation· To assess the range of approaches, methods and techniques required· To understand the markets and audiences and their different PR requirements· To write successfully· To manage PR events and activities

Course content

What is PR - Public Relations?· Objectives and key elements of Public Relations· Importance, benefits and challenges of Public Relations management· How PR differs from marketing, advertising and sales· Advantages and disadvantages of all PR options· Importance of PR internally

PR channels· Print media and its current and likely future role in PR· Television and the impact it can have· Radio - relying on voice only· Mobile technology and increasing accessibility· Social media and multi-media - growth, complexity and impact

Writing for all media· What makes a good story?· How to win and keep reader's attention· Writing for print: marketing materials, news, features, editorial and letters· Press releases which are published not ignored· Writing effectively for electronic media

Target markets· Requirements of target audiences and stakeholders· What are your competitors doing and how successfully?· 15 different types of research to find out the answers· Identifying the most appropriate way to reach your audiences· Pitfalls to avoid on messages and content

PR events and activities· Organising, preparing for and delivering presentations· Visits to your organisation by media and journalists· Lobbying: advantages, risks and impact· Sponsorship: maximising return on investment (ROI)· Corporate social responsibility

ADVANCED CORPORATE

MANAGEMENT

Who should attend?· Company Executive and Non- Executive Directors· Shareholder representatives· Pension and Investment Fund Managers· Public officials in a regulatory, supervisory or compliance functions· Company Secretaries of public companies· Executives involved in strategic and operational functions, including finance, corporate strategy,

human resources, and government affairs· Senior managers involved in setting up corporate governance initiatives· Corporate lawyers who wish to improve their understanding of new company law developments

concerning corporate responsibility· Investor Relations managers responsible for their organisation's dealings with the finance

community

Learning objectives· To familiarise participants with the duties of company directors· To examine how company boards organise themselves· To alert attendees to the underlying issues which led to the creation of corporate governance as a

discipline· To highlight the checks and balance that apply to the boards of listed companies· To look at trends in corporate governance from around the world· To update participants' knowledge about the structure of a Board, and Board committees, such as

those concerning Remuneration and Audit

Course content

What is Corporate Governance?· Essential structures of corporate governance· Principle functions and responsibilities of the Board· Setting the company strategic direction· Establishing corporate values· Holding the executives to account· Maintaining the corporate reputation

Company Directors and Company Boards· Duties of a Director· Promoting the success of the company· Role of the chairman· Executive and Non-executive directors· Making a difference using non-executive directors

Corporate Failure Resulting from Poor Governance· The ineffective board· Examples of corporate failure: Maxwell, Polly Peck, Enron· Analysis of the banking crisis as a failure of governance· Sarbanes-Oxley and other regulatory responses to corporate governance failure· Lessons learned from corporate failures

Protecting shareholders and other stakeholders· The Comply or Explain rule· How to protect the shareholder?· Communicating with the shareholder· A Legal framework for corporate governance

Corporate Social Responsibility· The pressure for corporate behaviour change· The Legal Background of CSR· Company directors' obligations and CSR· Voluntary measures· Is CSR “Just Public Relations”?· CSR and corporate governance links

Strategic Risk Management· Identifying, Prioritising and Managing risks· Probability & Impact analysis· Risk tolerance and other management approaches· Tools to apply to enterprise risks· Board approaches to strategic risk

Board Committees· Role of Board committees· Workings of the Nomination, Remuneration and Audit Committees· Other board committees· Holding Board committees to account· Your responsibilities as a NED committee member

Case Studies in Comparative Corporate Governance: BP and News Corporation

· Composition of the boards· The balance of Executive directors to NEDs· Compliance with corporate governance standards· Annual corporate governance statements· Unpicking the Corporate social responsibility reports

International Corporate Governance Approaches· US and UK corporate governance compared· Corporate governance in developing countries – case study of Nigeria's codes· Unitary and Dual Board systems· The supervisory board in Germany

INFLUENCING SKILLS,ASSERTIVENESS

AND NEGOTIATION

Course OverviewIn the current business world, the need for influential and inspirational people within an organisation is as great as it has ever been. Every significant business transaction has usually had a series of negotiators and influencers in the background ensuring the deal gets closed and both parties are happy. In non-commercial organisations, it is equally important to have employees capable of influencing people and outcomes positively. This training course shares many of the essential skills required for success. Over the duration of 5 days, learners will take part in a number of practical activities and exercises, designed to boost skills in areas such as negotiation, assertiveness, emotional intelligence, non-verbal communication, and Neuro-Linguistic Programming (NLP). This course provides the opportunity for attendees to cultivate new skills which can be applied to their very next negotiation, meeting, or business presentation.

Who should attend?· Senior Managers who would like a refresher and to develop their confidence, influence and

negotiation skills· Departmental Directors and Departmental Managers who would like practical and relevant

techniques· Those involved in negotiations, resolving conflicts and dealing with confrontation· Team Leaders and team members· Project Managers· Operations managers

Learning objectives· To develop and apply negotiation skills and techniques to a range of situations· To increase confidence and abilities to influence people positively· To learn practical and relevant skills to behave assertively· Application of NLP™ and Emotional Intelligence to self-development

Course contentNegotiation Skills

· Pre-negotiation preparation on all aspects of the negotiation· Styles, techniques and skills of a good negotiator· Tricks people may play on you· Close with a win-win result for all

Influencing Skills· Analysis of factors which influence people· How to influence people without power and authority over them· Chairing and participating in meetings which produce results· Finding common ground and reaching agreement

Assertiveness· Characteristics and skills of assertiveness· Handling difficult people with confidence· Giving feedback and receiving criticism constructively· Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming· What is Neuro-Linguistic Programming™ (NLP™)?· How does NLP™ work?· NLP™ for self-management and self-development· Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language· Key principles, qualities and skills of Emotional Intelligence· Application of EI to develop self, teams, individuals and respond to situations· Sending the right messages through your non-verbal communication· Interpreting the signals and gestures of body language of others

TRAIN THETRAINER

Who should attend?· L&D professionals who would like to ensure a fit for purpose training and development strategy· HR professional who would like to increase ROI of training plans· Trainers who would like to enhance their skills in delivering a purposeful training

Learning Objectives· To gain greater understanding of adult learning process and how to conduct a Need Assessment· To develop skills to adjust delivery of training based on different learning styles· To enhance their ability to select, design and develop an active-training method· To strengthen their ability to create a positive learning environment to encourage participation· To develop training evaluation methods to ensure ROI

Course ContentAssessing Needs and Understanding Adult Learners

· How to conduct a Needs Assessment process· Andragogical Versus Pedagogical Model· Understating how people learn· Learning styles· Application of learning principles

Training Styles· Trainer characteristics and competencies· Training style· Increasing effectiveness· Learner-centred Versus Information-centred· The changing training environment

Selecting, Designing, and Developing Active-training Methods· Cooperative learning· Creating an active-learning environment· Designing active-training activities· Experiential learning activities· Experiential and active training techniques· Action learnings

Delivering Training· Creating a positive learning environment· Presentation skills· Using visual aids· Distance learning· Benefits and drawbacks of distance learning· Blended learnings· Ways to encourage participation

Evaluating Training· When to evaluate· Whom to involve· How to evaluate· What to evaluate· Four-level model for evaluation

BUDGETING, FORECASTING &

MODELLING

Many organisations use budgeting and forecasting as a means of providing and updating tactical operating plans and controlling costs; but world-class organisations use these, and other powerful tools, within a framework specifically designed to develop and execute business strategy and manage organisational performance.

This leading-edge course explains:· The key steps in designing and executing effective business strategies· How to translate strategy in to budget objectives to manage execution· The most useful forecasting techniques for planning and budgeting· Best practice in preparing and implementing budgets· How to use budget variances to monitor and learn about strategy execution· How the power of Excel can be used in forecasting and budgeting· Modern approaches to profit and strategic decision making

Who Should Attend?· Financial professionals, finance controllers, key finance team members· New trainees with finance-related responsibilities· Managers with a direct responsibility for divisional profit performance· Managers responsible for relationships with banks and external institutions· Head office team involved in strategic planning and decision making· Department heads, process owners, administrative managers involved with budget management,

financial and technical professionals, sales and marketing professionals, project professionals, and anyone who needs to understand how to develop their department budgets

The objectives of the seminar are to enable delegates to:· Develop strategic thinking, understand and participate in the strategic management process; help

develop their company's vision and carry out strategic analysis and strategic decision making· Understand and use strategy maps to convert strategy in to objectives as the basis for preparing and

implementing operating budgets· Understand and use powerful tools for executing and managing strategy including: balanced

scorecard, budgets, variance analysis and rolling forecasts· Develop and use powerful 'what-if', and other forecasts using Excel· Use advanced costing methods to understand cost behaviour and provide product and customer

profit analysis for strategic decision-making· Understand the key principles of financial strategy; determine cost of capital, optimum funding and

capital structure; use discounted cash flow (DCF) tools for investment decisions; understand, manage and forecast the key drivers of organisational cash flow

Organisational ImpactThe organisation will gain through:

· Managers using strategic thinking in planning, budgeting and forecasting· Adopting a strategic forward looking approach in the Finance function· Knowledge and application of 'what-if' forecasts in strategic decision making· Improved strategic decision-making skills used by delegates· High quality input and output from organisational budget system· Greater insight in to drivers of organisational performance· More effective and productive internal management meetings

Personal ImpactDelegates will learn to take a strategic approach to budgeting and decision-making. The course is particularly valuable for finance professionals who would like to move 'out of the back-room and in to the front line of high level strategic decision-making.

Delegates will learn to understand and use these powerful modern strategic management and budgeting tools:

· Strategic analysis tools: Porter's five forces; PESTLE; SWOT; risk analysis· Strategic themes and strategy maps· Financial analysis tools: return on investment; profit margin; asset utilisation· Balanced scorecard· Activity-based costing (ABC) and budgeting (ABB) methods· Rolling forecasts and 'what-if' forecasts· Discounted cash flow tools for capital investment decision· Strategic and performance management systems· Advanced Excel forecasting skills

CRITICALTHINKING

AND CREATIVEPROBLEM SOLVING

Successful organizations recognize that critical thinking and creative solutions significantly enhance one's leadership capabilities, business results and business potential. In this course, you will develop your skills as a critical thinker and problem solver and recognize and leverage your thinking preferences, as well as those on your team, to find different solutions to everyday problems.

OBJECTIVES· Make better decisions through critical thinking and creative problem solving· Develop your personal creativity· Select the best decision given the specific situation· Apply processes to assess work issues and problems· Transform your creativity into practical business solutions

COURSE CONTENTCritical Thinking and Creative Problem Solving Essentials

· Recognizing business reasons for creative problem solving in the workplace· Defining creativity vs. innovation· Exploring the thinking process· Pinpointing problems and their outcomes· Applying outcome-based thinking· Leveraging Personal Thinking Styles

Analyzing personal preferences· Dominance drives behavior· Identifying your own natural brain dominance· Triune Brain Theory

Assessing your preferred approach to thinking· Enhancing whole-brain thinking· Leveraging left- and right-brain dominance· Recognizing strengths and opportunities

Identifying thinking preferences· Recognizing others' preferred thinking styles· Adapting to others' thinking styles· Flexing to opposing styles· Unleashing Your Creativity

The creative environment· Exploring your own creativity· Utilizing tools and techniques to become more creative· Identifying elements that stimulate creativity· Eliminating barriers to innovation

Group creative thinking· Brainstorming options· Challenging assumptions· Five Monkeys Syndrome· Avoiding groupthink

The iterative mind· Unscrambling the iterative mind· Moving between the left and right brain· Valuing non-dominant preferences· Stretching outside your personal style· Deploying divergent and convergent thinking· Solving Problems Using Analysis and Prioritization Tools

Applying analysis models· Dissecting the situation· Decision analysis· Setting priorities for taking action· Evaluating problems (people, process and technology)

Systematic approaches to problem solving· Methods of analysis· Collecting data and information· Defining boundaries and constraints· Deconstructing problems using stair-step techniques

Decision analysis· Choosing among alternatives· Establishing objectives· Assigning weight to objectives in order to make the best decision· Creating a satisfaction scale to choose between alternatives· Translating Creativity and Analysis into Practical Application

Identifying problems· Determining the deviation and gap· Testing probable causes

Avoiding analysis paralysis· Overcoming the "It won't work here" mentality· Analyzing for outcomes, not solutions

Deploying your decision· Clearly expressing analysis results· Ensuring organizational benefit· Guaranteeing maximum buy-in· Putting It All Together

Integrating your solution into the business· Constructing a blueprint for your action plan· Reinforcing your newly developed creative thinking skills

Your personal development toolkit· Educating others with creative tools· Practicing creative and critical thinking skills continuously

RESULTS BASEDCREATIVE

THINKING FORPERSONAL ASSISTANTS

Organizations recognize that creative thinking takes a conscious effort to overcome the daily pressures at work. By taking the time to truly focus on how to approach situations in a new and different way, you significantly enhance one's leadership capabilities, business results and business potential. In this course, you develop your skills as a creative thinker and leverage your thinking preferences, as well as those on your team, to find different solutions to everyday problems.

OBJECTIVES· Recognize different thinking styles and how each is creative· Stimulate new ways of thinking to develop your personal creativity· Apply a variety of creative thinking techniques to achieve the best ideas· Identify action plans to apply creative thinking at work, and more ...

COURSE CONTENTWhat Is Creativity and Innovation?

· Creativity and Innovation: A Breakdown· Know Your Creative Potential· Know Yourself· Boost Your Creative Juices

Developing the Right Environment for Creativity· What Does a Creative Environment Look Like?· Build Your Creative Environment· The Role of Creativity and Innovation in Business· The Birth of the Four Seasons: A Case Study· Problem-Solving Models

Defining the Problem· Problem Identification· Eight Essentials to Defining a Problem· Tie It All Together· Using the Power of Eight

Creative Techniques· The RAP Model· The Shoe Swap Technique· Walk A Mile· Using Mind Mapping· Map It Out!· Metaphors and Analogies· Make a Metaphor· Situation/Solution Reversal· Reverse It to Solve It· Bring on the Toys!· Draw It Out!

Encouraging Creativity In A Team· Brainstorming· Plan It Out!· Rolestorming· Act It Out!· The Stepladder Technique· Brainwriting· The Slip Writing Technique

Putting It All Together· Nancy Clue and the Case of the Software Upgrade· Create Ideas and Choose Your Solution· Recommended Reading List· Post-Course Assessment

RD 3 QUARTER- 2019

COURSE JULY - SEPTEMBER VENUE

Human Resources and Employee Relations Advanced Office Management And Administrative SkillsBuilding Self Esteem And Assertiveness For PR’sBusiness Communication TrackProperty Taxation ISO 14001 Effective Corporate GovernanceEffective Leadership And Team BuildingFinance For Non-Finance ManagersHuman Relation In The Public SectorKnowledge Management And Organizational LearningMastering Secretarial And Administrative ProceduresProject Impact EvaluationProject Management ProfessionalResult Based Monitoring And EvaluationResults Based Creative Thinking For Personal AssistantsQuality Management Systems Strategic Client Relationship ManagementLeadership & Strategy For Senior ManagersAdvanced Programme In Project Management For Public Officials Cyber SecurityEffective And Efficient Management Of Parliamentary CommitteesInsurance Risk ManagementIntensive Communication And PR’sParliamentary Procedure, Legislative Drafting & ManagementPrinciples In Monitoring And Evaluation – Performance M&E Protocol And Travel ManagementProtocol, Public Relations And Events ManagementCOURSE TITLESAdvanced Project ManagementAdvanced Skill Development For PA’sCapital Budgeting And Financial ManagementChange And Transition ManagementCustomer Service And Business CommunicationDebt RecoveryEffective Leadership And Team BuildingEffective Procurement Management SystemHuman Resource And Management DevelopmentInternal Audit And Project ControlMotivating Counseling Coaching And MonitoringPerformance Appraisal SystemsPublic Financial Management SystemsPublic Private PartnershipResults Based Creative Thinking For Personal AssistantsRisk Based Performance ManagementStrategic Management Planning And Decision MakingSupply Chain ManagementBusiness Continuity PlanningChange Leadership For Public Officials Effective Social Media And Crisis CommunicationFinance For Non-Finance ManagersInternal Audit & ControlLeadership & Management SkillProcurement Contract ManagementProcurement, Monitoring & EvaluationPublic Financial Management SystemsStrategic Planning & Effective Decision MakingCOURSE TITLESAudit And Control Of ProjectsBehaviourial Management And Emotional Intelligence

July 2019July 2019July 2019July 2019July - August 2019July 2019July 2019July 2019July 2019July - August 2019July 2019July 2019July 2019July 2019July - August 2019July 2019July 2019July 2019July 2019July - August 2019July 2019July 2019July 2019July 2019July - August 2019July 2019July 2019July 2019AUGUSTAugust 2019August 2019August 2019August - September 2019August 2019August 2019August 2019August - September 2019August 2019August 2019August 2018August - September 2019August 2019August 2019August 2019August - September2019August 2019August 2019August 2019August - September 2019August 2019August 2019August 2019August -September 2019August 2019August 2019August 2019August -September 2019SEPTEMBERSeptember 20191September 2019

UNITED ARAB EMIRATESSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIACANADAUNITED STATESSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICA

RD 3 QUARTER- 2019

COURSE SEPT. - OCTOBER VENUE

Contract Management And Disbursement MonitoringConflict Resolution Developing Quality Assurance And Management SystemsTreasury ManagementAdvance Strategic Organizational Change ManagementEnhancing Performance And Strategic ManagementSuccession Planning ITIL Foundation 2011Procurement And Contract ManagementProcurement Monitoring And EvaluationPublic Relation And Protocol ManagementReform And Governance Of Private SectorAdvance Crime and Risk Management Stakeholder ManagementTeamwork an Emotional Intelligence Train The TrainerCompetence Development Masterclass For Administrators & SecretariesISO 9001 Financial Risk ManagementHuman Resource & Management DevelopmentLeadership Development For Public OfficialNetwork And Information SecurityProfessional Development For Parliamentary StaffProject Management For HR’s ProfessionalsStrategic Planning And Policy Formulation Systems Audit And Risk Assessment

September 2019September - October 2019September 2019September 2019September 2019September - October 2019September 2019September 2019September 2019September -October 2019September 2019September 2019September 2019September - October 2019September 2019September 2019September 2019

September - October 2019September 2019September 2019September 2019September - October 2019September 2019September 2019September 2019September - October 2019

SOUTH AFRICAUNITED KINGDOMMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED ARAB EMIRATESSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIACANADAUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATES

BUILDINGSELF ESTEEM &ASSERTIVENESSSKILL FOR PR's

Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics." Public relations practice the art of managing communication between an organization and its publics. Public relations plays a large part in the way that many companies function. The public relations department of larger companies is the reason that many of them are successful and are able to stand up to an image that the practitioner has created for them. All companies should consider having a PR practitioner on their staff to help keep their image in a positive light and to help keep them present as a competitive force among the competition.

What is Self-Esteem?· Defining Self-Esteem· Do You Question Your Competence?· Developing Confidence· Origins of Low Self-Esteem· Putting Things in Perspective· Stop Spreading Negative Messages· Throw out Perfectionism· Building Confidence in Others· Creating Positive Impressions

The Power of Thought· Negative Thoughts· Flip it Around· Tyrone's Thinking· Making Connections· Case Study

Create What You Want· Identifying Dreams and Setting Goals· My Own Goal Setting· Recommended Reading List· Post-Course Assessment· Self-Attitude· Case Study: A Negative Image· The Assertive Formula· Expressing Your No

Techniques for the Workplace· Prepare, Prepare, Prepare· Testing Our Theories· Delivering Your Message· Seven Things People Determine from Your Appearance· Pre-Assignment Review· Self-Evaluation

Communication Barriers· Case Study: New Neighbors· Common Barriers· Applying the Answers· Being Mindful· Asking Good Questions· Probing· Pushing My Buttons

ADVANCED OFFICEMANAGEMENT &

EFFECTIVEADMINISTRATION

SKILLS

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.In this seminar, you will learn how to:

· Prioritise your daily responsibilities to achieve maximum output· Streamline your work practices and office environment· Communicate effectively and assertively at all levels· Understand yourself and others thereby improving interactions and relationships· Use techniques to help you think creatively, solve problems, plan, and make decisions

Who Should Attend?· Office Managers· Team leaders· Administrators· Supervisors· Secretaries· Support Staff· PA's

Course ContentTaking Control of Your Work Life

· Introductions – Getting to know each other· Understanding and clarifying purpose, vision and mission· External and internal customer service· The secret to working smarter rather than harder· Using high leverage activities to achieve more in less time· Controlling, prioritising and organising your work· Making a long term plan to create the best office in the company· Streamlining your office systems· Getting your paperwork under control· Making your office user-friendly and efficient

Essential Administrative Skills· Harnessing the power of the mind – through Mind Mapping Techniques· Right brain/left brain theory· Managing larger projects to meet deadlines· Planning skills – using a Gannt chart to chart work progress· Problem solving techniques· Becoming more proactive· Decision-making tools· Managing meetings effectively· Keeping minutes of a meetings· Working with more than one manager

Vital Communication Skills· Common communication mistakes· Different styles of communication· Communicating with confidence· Learning to be more assertive· Win-win conflict resolution· The most effective way to say no· Understanding and using body language· Understanding gender differences in communication· Overcome biases and discomfort associated with exercising power· Understanding different personality types and how to deal with them· How to create an effective working relationship with any kind of boss

Developing as a Professional· Listening skills – seeking to understand before being understood· The number one reason we don't listen well· Creating a professional image· Leadership skills· Knowing and accepting yourself as a leader· Making things happen from anywhere in the organization· How to make presentations with confidence and power· Overcoming the fear of public speaking· Learn the essentials of planning a presentation· How to hold the attention of a group· Painless methods for giving corrective feedback· Best practices for delivering positive feedback

Self-Empowerment and Self-Management· Understanding the main causes of stress· How to build self-confidence and to strengthen the ability to respond to difficult situations· How to relax and refresh the mind and body· The signs, symptoms, causes and triggers to stress· Why stress is a powerful messenger· How to break the vicious cycle of stressful thinking· The essential skills of emotional intelligence· Using emotional intelligence at work· Transforming fear and negativity and reactive-sens· Becoming a more proactive, responsible and self-aware person· Continuing Professional Development - where to go from here

LEADERSHIPMASTERY

Developing leadership skills is more than learning to be a good manager. Great leadership is first and foremost an “inside job”. Before we can lead others with influence and confidence, we must first find the inner qualities and strengths to lead ourselves with conviction. Leadership from this perspective is a manifestation of our unique personal power, purpose and vision.

Who Should Attend?This seminar will greatly benefit all individuals who wish to improve their leadership skills and develop their personal power and effectiveness:

· Managers· Team leaders· Supervisors· Professionals· Technical staff

Objectives· View leadership from a new and higher-level perspective· Discover and analyze your leadership style and tendencies· Grow in personal power and effectiveness· Discover and build upon your intrinsic leadership qualities· Understand, develop and employ the emotional forces within you· Develop the critical interpersonal skills essential for leading others· Build a culture that promotes innovation & creativity· Become familiar with different styles of thinking and identify your personal preferences· Develop creativity for transformational leadership· Learn how to find out what you don't know—and solve the real problem· Challenge existing approaches to workplace issues· Develop flexible creative and well-motivated teams

Course ContentMaster Keys of Effective Leadership

· The principles of leadership· The mind of the leader· The heart of the leader· The practices of effective leaders· The five roles leaders play· Leadership self-assessment· Rebalance your leadership style for optimal results

Towards Emotional Self-Awareness· Growing your personal power· Achieving emotional excellence· Self-leadership through inner mastery· Success through a positive attitude· Your time and your life· Increasing personal productivity· Direction through personal Integrity· Designing a strategic plan for your life and career

Mastering People Skills· Understanding Interdependence· Wining through effective communication· The active listening model· The four styles of communication· Dealing with conflict constructively· Using the principles of influence & persuasion· Speaking and presenting skillfully· The art of win-win negotiation

Building and Leading Extraordinary Teams· How a high performing team differs from a traditional work group· The three elements of high performance teams· Understanding the four types of teams· The stages of team development· Team dynamics: How teams really work· Understanding and optimizing team member styles· Leading through trust· Leading through change

Performance Management· Igniting team creativity· The art of practical coaching· Conducting effective performance discussions· Positive discipline through expectations· Delegating and empowering the right way· The situation leadership model· How to analyze development needs· Using effective tools for managing performance

TH 4 QUARTER- 2019

COURSE OCT. - DECEMBER VENUE

Advanced Negotiation And Influencing SkillsAdvanced Office Management And Administrative SkillsBuilding Self Esteem And Assertiveness For PR’sBusiness Communication TrackWorkforce AnalyticalProcurement and Managing Suppliers Effective Corporate GovernanceEffective Leadership And Team BuildingFinance For Non-Finance ManagersHuman Relation In The Public SectorKnowledge Management And Organizational LearningMastering Secretarial And Administrative ProceduresProject Impact EvaluationProject Management ProfessionalResult Based Monitoring And EvaluationResults Based Creative Thinking For Personal AssistantsTotal Quality Management Strategic Client Relationship ManagementLeadership & Strategy For Senior ManagersAdvanced Programme In Project Management For Public Officials Cyber SecurityEffective And Efficient Management Of Parliamentary CommitteesInsurance Risk ManagementIntensive Communication And PR’sParliamentary Procedure, Legislative Drafting & ManagementPrinciples In Monitoring And Evaluation – Performance M&E Protocol And Travel ManagementProtocol, Public Relations And Events ManagementCOURSE TITLESAdvanced Project ManagementAdvanced Skill Development For PA’sCapital Budgeting And Financial ManagementChange And Transition ManagementCustomer Service And Business CommunicationDebt RecoveryEffective Leadership And Team BuildingEffective Procurement Management SystemHuman Resource And Management DevelopmentInternal Audit And Project ControlMotivating Counseling Coaching And MonitoringPerformance Appraisal SystemsPublic Financial Management SystemsPublic Private PartnershipResults Based Creative Thinking For Personal AssistantsRisk Based Performance ManagementStrategic Management Planning And Decision MakingSupply Chain ManagementBusiness Continuity PlanningChange Leadership For Public Officials Effective Social Media And Crisis CommunicationFinance For Non-Finance ManagersInternal Audit & ControlLeadership & Management SkillProcurement Contract ManagementProcurement, Monitoring & EvaluationPublic Financial Management SystemsStrategic Planning & Effective Decision MakingCOURSE TITLESAudit And Control Of ProjectsBehaviourial Management And Emotional Intelligence

October 2019October 2019October 2019October 2019October - November 2019October 2019October 2019October 2019October 2019October - November 2019October 2019October 2019October 2019October 2019October - November 2019October 2019October 2019October 2019October 2019October 2019October 2019October 2019October 2019October 2019October - November 2019October 2019October 2019October 2019NOVEMBERNovember 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November - December 2019November 2019November 2019November 2019November 2019DECEMBERDecember 2019December 2019

UNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESVENUEUNITED KINGDOMSOUTH AFRICA

TH 4 QUARTER- 2019

COURSE DECEMBER VENUE

Contract Management And Disbursement MonitoringCredit ManagementDeveloping Quality Assurance And Management SystemsEffective Coaching Counseling And MonitoringEnhanced Skills For Pas And AdministratorsEnhancing Performance And Strategic ManagementInventory Stock And Control ManagementITIL Foundation 2011Procurement And Contract ManagementProcurement Monitoring And EvaluationPublic Relation And Protocol ManagementReform And Governance Of Private SectorSecretarial And Personal Assistant Skills DevelopmentStakeholder ManagementTime Stress And Content Management TrainingTrain The Trainer

December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019 December 2019December 2018

UNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATESMALAYSIAUNITED STATESUNITED KINGDOMSOUTH AFRICAUNITED ARAB EMIRATES

Women In Public And Corporate Governance Leadership 17-27 Sept. 18 Canada

MASTERINGSECRETARIAL ANDADMINISTRATIVE

PROCEDURES

Course OverviewToday's office is a dynamic place to work with global networking, communication and work flows becoming increasingly complex and challenging. In order to ensure the efficiency of the organization, employers depend on office administrators to provide effective clerical support to all levels of management. They need staff with exceptional computer skills and organizational skills and specific business skills such as bookkeeping, customer service and document processing.

In this program, delegates develop the necessary technical, organizational and interpersonal skills that will enhance their role as an effective member of the office team with a wide variety of hands-on practical experience and creative thinking skills.

Who should attend?· Administrators· Office Managers· Secretaries & Personal Assistants· Administrative Personnel

Learning outcomes· Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.· Schedule and coordinate tasks, within specific deadlines and according to set priorities.· Receive, process and distribute communications in the workplace to assist the flow of

information.· Operate and provide support related to the use of office equipment and technologies.· Locate, file and retrieve documents and records from a variety of electronic and paper sources to

support daily office operations.· Record basic financial information using established document formats, procedures and

accounting software.· Produce routine business documents using available technologies and established standards and

formats.· Use interpersonal and client service skills to respond to diversity and to support the vision and

mission of the organization.· Compile resources as well as services to prepare summary reports.· Select and use information technologies to support communication with internal and external

stakeholders.

Course Content· Getting Organised

o Dealing with Emailo Managing Electronic Fileso Keeping Track of the Paper Trailo Making the Most of Voice Mailo Keeping Your Workspace Organisedo Using a To-Do Booko The Extra Mile: Adding Project Management Techniques to Your Toolbox

· Managing Time· Getting It All Done On Time· Special Tasks· Verbal Communication Skills· Non-Verbal Communication Skills· Empowering Yourself

o Being Assertiveo Resolving Conflicto Building Consensuso Making Decisions

· The Team of Twoo Working with Your Managero Influencing Skillso What to Do in Sticky Situations

· Taking Care of Yourselfo Ergonomicso Stress Managemento Dealing with a Heavy Workload.

ADVANCED PROJECTMANAGEMENT

This course is unique in the market as it helps the participants to get ready for the PMP Exam; not to mention the business application portion that ensure the pragmatic implementation of the project management methodology. It will correlate the exam questions with a practical workshop to cover the daily business activities.

This course is intended for candidates undertaking the Project Management Institute (PMI)® Project Management Professional (PMP)® examination. The designation title PMP® is an internationally accepted recognition of project management knowledge and professionalism of the successful candidate. In ever increasing numbers, organizations are turning to project management to help them gain competitive advantage.

It will emphasize awareness of project risk management to minimize project cost/schedule overruns & improve project execution.

Project management is all about the management of risks; the ability to seize opportunities, minimize threats and to optimize results. However, risk management is too often treated as a reactive process, or worse, not done at all.

Highlights of the course are:

· The course is developed and facilitated by a professional subject expert with extensive industrial experience and academic background

· Course emphasis is on providing practical skills in rationalizing proper managerial actions, as in the case of typical PMP® examination multiple-choice questions

· Get to interact with other delegates and build a learning network for industrial experience and for the PMP® examination

· Understanding the behavioural and ethical aspects of professional project managers to exercise proper judgement in the decision-making process

· Examine both the threats and opportunities facing your projects from both a top-down and bottom-up perspective using a proven six-step risk management process

· Evaluate and respond to risk at the project as well as the task levels· Anticipate possible causes of cost and schedule overruns, together with poor quality of work. By

identifying the warning signs to these as early as possible in the project timely corrective action can be taken to minimize or mitigate the impact

· Discussions of case studies and exercises emphasizing the learning across the five process groups and the professional responsibility domain.

ObjectivesThe course helps in:

· Building confidence to immediately take the PMP® examination upon the conclusion of the course· Providing tips to delegates to answer difficult multiple-choice questions· Creating a study technique and setting up a network of learners or group study· Practising answering questions like in the real examination during the classes and outside classes· Rationalizing answers to examination questions· Get an overview of the Risk Management Process· Learn to identify risks that affect project quality, time & schedule, cost and scope· Apply useful techniques to identify, analyze, mitigate and monitor risks in the project life cycle· Learn how to create an effective risk monitoring plan and risk management strategies

PROJECTMANAGEMENT

PROFESSIONAL (PMP®)

MODULE 1: Framework® ®· PMI certification process to become a PMP

· Define processes, methodologies, and concepts within the 10 knowledge areas· Define key terms· Describe application of principles and techniques to manage projects· Personal expectations correlated to learning objectives

®MODULE 2: PMP Preparation®

· Review of PMP Certification process· Test-taking strategies· Review of the 5 project management process areas and the professional responsibility domain· Review the 10 knowledge areas

MODULE 3: Project Integration Management· Develop Project Charter· Develop Project Management Plan· Direct & Manage Project Work. Manage Project Knowledge· Monitor & Control Project Work· Perform Integrated Change Control· Close Project or Phase

MODULE 4: Project Scope Management· Plan Scope Management· Collect Requirements· Define Scope· Create WBS· Validate Scope· Control Scope

MODULE 5: Project Stakeholder Management· Identify Stakeholders· Plan Stakeholders Engagement· Manage Stakeholder Engagement· Monitor Stakeholder Engagement

MODULE 6: Project Schedule Management· Plan Schedule Management· Define Activities· Sequence Activities· Estimate Activity Durations· Develop Schedule· Control Schedule

(Based on the 6th Edition of PmBoK Guide)®

MODULE 7: Project Cost Management· Plan Cost Management· Estimate Cost· Determine Budget· Control Costs

MODULE 8: Project Quality Management· Plan Quality Management · Manage Quality· Control Quality

MODULE 9: Project Resource Management· Plan Resource Management· Estimate Activity Resources· Acquire Resource · Develop Team. Manage Team. Control Resources

MODULE 10: Project Communications Management· Plan Communications Management· Manage Communications· Monitor Communications

MODULE 11: Project Risk Management· Plan Risk Management· Identify Risks· Perform Qualitative Risk Analysis· Perform Quantitative Risk Analysis· Plan Risk Responses. Implement Risk Responses . Monitor Risks

MODULE 12: Project Procurement Management· Plan Procurement Management· Conduct Procurements· Control Procurements

We often hear record-breaking athletes say "I owe it to my coach". That's because however talented they are, athletes need a coach to improve their performance and competitiveness. Likewise, companies and organisations need to create a culture where coaching and feedback occur as a routine part of each day. Towards this strategic end:

· This innovative and motivating course, explains a structured approach to coaching which is effective whether a professional is working with a new recruit or seeking improvement from an experienced player

· Being less of a boss and more of a coach is fundamental to modern management· Urging people to do better won't work unless they know how to do it better· Good coaching builds trust and collaborative climate between professional and team· The process involves breaking tasks down to their component parts, helping people to improve

performance in each element and enabling them to pull these elements together to achieve the desired effect

· The process involves breaking tasks down to their component parts, helping people to improve performance in each element and enabling them to pull these elements together to achieve the desired effect

Who Should Attend?· Supervisors· Team leaders· Management Professionals· Management Staff· All Professionals at all levels who want to become effective at coaching and motivating others

Objectives· It is essential for effective leadership to understand that:· Coaching and equipping, is one of the most important acts of leadership· Successful managers recognise that to get things done cost effectively they must 'grow' people

to their full potential· Outstanding performance must be drawn from every member of the team· This requires clear direction, feedback and personal empowerment

Course ContentStrategic Equipping For Leadership

· Changing Manager's roles· What is real Leadership?· How to equip Leaders for excellence· The pursuit of excellence· Developing key management competencies to create excellence· 12 Ways to develop your Staff potential and talent· The Manager as a Change agent· The need for peak performance· Activators, behaviours and consequences· Benefits for the organization, manager and performer

MOTIVATING, COACHING,

COUNSELLING & MENTORING

The Manager as a Coach and Mentor· What is coaching?· Why is coaching so important?· Making the transition from Manager to Coach· Qualities and attributes of a good Coach· Develop the Coaching Model· What does coaching achieve?· Deciding When and How to coach· Select the appropriate coaching style· Arranging a coaching session· Use the “GROW” model· Measuring and observing performance· How to appraise a person's performance· The link with feedback motivation

The Coaching/Motivation Process and Skills· Influencing the readiness to change· The importance of handling change· Gaining a person’s commitment to change· Raising their effectiveness through questioning· Motivation as a lever· Setting action-orientated performance goals· End goals, performance goals and process goals· Working your own goal setting strategy· Developing efficient time management· Learn to prioritize your time· The importance of essential listening skills· Developing the cycle for continuous improvement

Putting Coaching & Counseling to Work· Understanding the performers agenda· Coaching the subconscious mind· Knowing what improvements to aim for· Exploring barriers to progress· Replacement principle· Coaching the right performance attitude· Making appropriate attitude adjustments· Knowing what empowering improvement to aim for· Leading by example· Develop appreciation within and without· The coach's role as a facilitator

Coaching for Decisive Action· Adopting the approach, process and skills as a way of life· Self-coaching to fit your own aims and objectives – personal discipline· Improving your ability to make decisions· Ten steps to vital decision making· Choosing Pro-Active leadership· Understand the Circle of control· How to be pro-active in your relationships· How to apply Persistent Performance· Knowing the learnt skills to apply at every level· Ten essential qualities of a successful Corporate Executive

INVENTORY & STOCK CONTROL MANAGEMENT

Knowledge of Inventory Management is critical for the effective management of procurement especially with the supply and value chain. Therefore, too high levels of inventory are held with attendant increases to costs, product obsolescence etc.

The purpose of this seminar is to:· Enable delegates to evaluate current procedures· Examine how lead time builds up· Change methods of managing inventory· Provides practical skills to eliminate wasteful costs· Avoid those internal problems that limit performance· Understand and implement the "world class" tools for managing inventory in the supply chain

ObjectivesThis course will help you learn how to:

· Appreciate that time is cash· See that movement to the customer is all that adds value· Work with all of the supply chain players pays· Look “outside of the box”· Use the appropriate Inventory methods· Apply the 8 Rules for Effective Supply Chain Management· Apply the 9 box Matrix for Effective Inventory

Course ContentInventory and the Supply Chain

· Inventory definitions and importance· Inventory in the Supply Chain· The Supply Chain Rules· Supply Chain and Inventory dynamics· Inventory and Finance· Inventory and Statistics· Truths on Inventory

Inventory Key Concepts· Key Component: Demand Analysis· Key Component: Demand Forecasting· Key Component: Supply Lead Time· Key Component: Cost & Benefits· Inventory policies· Inventory in organizations

Inventory Replenishment Methods and Systems· Basic mechanics of inventory systems· The stock time curve· Order Quantity· Free stock· Simple replenishment methods, for example, Min/Max· Accurate replenishment methods, for example, Reorder Point and Reorder Level (ROP/ROL)· Truths on Replenishment· Requirements planning systems, for example, Materials/Manufacturing Resource/Requirements

Planning (MRP/MRPII)

Stock Control and Inventory Performance· Stock Checking· Stock accuracy· Stock tolerances and approvals· Stock reconciliations/discrepancies· Surplus and obsolescent stock· Preservation options· Storage conditions· Stock coding· Variety reductions

Evaluating Inventory Performance· Inventory Assessment· Assessing the stock level· Models for implementing inventory control· Determining stock targets· Inventory questions· Inventory KPI's in warehouses/stores

Inventory Strategies· Inventory Policy· Stock Committee· Critical stock· Use of squirrel stores· Forecast or order driven?

Collaborative planning forecasting and replenishment (CPFR)· Collaborative supply chains· Incoterms· Vendor Managed Inventory (VMI)· Consignment stocking· Co-Managed Inventory (CMI)· Call offs· Telemetry· ICT· Outsourcing· Inventory Improvements

Using the Supply Chain· Using the Theory of Constraints· Practical inventory improvements· Keys to reducing stock levels· The 7 Rules for planning inventory· Model for planning inventory