PERSONAL PARTICULARS

Name: Kaushik DasguptaDate of Birth: 12Th May 1985Languages Known: English, Hindi, Bengali Telephone: +91-98305-33467E-Mail: kaushikallday@gmail.com Address: 21/B PRINCE BAKHTIAR SHAH ROAD KOLKATA-700033

OBJECTIVE:- Looking for an opportunity to utilize my skills and experience in a growth-oriented environment. As an experienced management professional, in a reputed organization I would like to utilize all my previous experience related to management and critical decision making towards the growth and benefit of the organization.

Profile at a Glance:

Over eight years of experience in operations, hospitality and customer dealing. Admirable Communication Skill Proven skills in managing teams & motivating them for achieving business and individual

goals Ability to adapt well and perform in new competitive environment with flexibility and

excelling under pressure and diverse situation Adopting effective dealing with clients and associates to meet their satisfaction utilizing

customer centric approach combining relationship building and customer/client retention abilities.

Hard Working and committed with an ability to take up responsibilities and deliver positive results.

A self motivated and diligent team player possessing highly evolved and demonstrable communication, interpersonal and leadership skills; strong analytical mind-set to learn quickly and high confidence to draw estimation & take up new challenges combining excellent problem solving skills

ACHIEVEMENTS-

Received a letter of appreciation from the M.D of Odyssey for my work in Project establishment during the time of office set up.

Received the reorganization of the “Employee of the moth” twice in RDB Regent India for highest profit making centre with best quality.

Being promoted as Operation Manager from Operations Executive in a span of 19months.

PROFESSIONAL EXPERIENCE

Organization: 4) Current

Designation Customer relationship manager cum centre managerDepartment OperationsOrganization ANI technologies (OLA CABS)Duration January 2016 – Till Date (8 months)KEY RESPONSIBILITIES:

Role of a support centre Properly execution of administrative norms Maintaining and Supervising proper service with quality Organizing Events for different occasions Managing a team of 30 individuals. Sorting out the various problems for technical end and up gradation of service, Maintaining cost control Arranging publicity (ATL/BTL) for upcoming events, Active participation in upcoming venture with Project team,

Organization: 3) Current

Designation Operation managerDepartment OperationsOrganization PRIYA ENTERTAINMENTS Pvt. Ltd.Duration September 2010 – December 2015 (6 years)KEY RESPONSIBILITIES:

Role of a profit centre/zone head Properly execution of administrative norms Maintaining and Supervising proper service with quality Organizing Events for different occasions Managing a team of 30 individuals. Sorting out the various problems for technical end and up gradation of service, Calculating profit comparison and exploring new ways of brining revenue. Maintaining cost control for making better revenue, Arranging publicity (ATL/BTL) for upcoming events, Active participation in upcoming venture with Project team, Worked for set up of eco tourism venture of the organization.

Organization: 2) Previous

Designation Unit Head/ManagerDepartment OperationsOrganization R.D.B REGENT INDIA LtdDuration July 2009 – August 2010

KEY RESPONSIBILITIES: Maintain a good relationship with the existing customer was the primary goal. Properly execute the office administration. Planning for increasing sale by different offers and activities, Sorting out the prospective customer for the company, Managing other executives or employees, Sorting out the various problems (stock & accounts)at store level, Sales calculation and comparison and sending the MIS report to the head-office.

Organization: 1) Previous

Designation Sr. Customer Support OfficerDepartment Operations.Organization Odyssey India Ltd.Duration April2008 – March 2009

KEY RESPONSIBILITIES: Relationship Building with all Big Corporate Clients Keeping the important data. Sales calculation and comparison and sending the MIS report to the head-office. Handling customer grievances

EDUCATIONAL QUALIFICATION

Graduation B.com Graduate with (2nd div) from BIJOYGARH COLLEGE under Calcutta University Year 2008

College Passed Higher Secondary Exam with (2ND div) from BIJOYGARH COLLEGE. Under W.B.H.S.E Year 2005

Secondary Passed Secondary Exam with (2nd div) W.B.B.S.E from NEW HORIZON SCHOOL.YEAR 2002

Computer Pursued computer knowledge from I.C.A such as MS-Office (MS-WORDS, MS-EXCEL, MS-POWERPOINT, etc.) and internet handling

PROFESSIONAL QUALIFICATION

Management Development program

Soft Skill and Interpersonal Skill Course

Managerial Effectiveness Development Program

- FROM NICHE MANAGEMENT

PERSONAL DETAILS:

Father’s name: Mr.BIRESWAR DASGUPTA

Hobbies: Swimming and Cricket

DATED:-

PLACE:-KOLKATA

KAUSHIK DASGUPTA