Policing in Your Community

Participant GuideJanuary, 2011

Honolulu Police

Department

Housekeeping• Coffee• Restrooms• Phone calls

Outgoing * Cell Phones * Pagers• Breaks/Meals• Sign-in Roster• Schedule• Participant Notebooks• Reimbursement Rates

Introductions – Honolulu Police Department

Training Goals

To increase understanding of Community Policing To develop partnerships between community and police To build effective problem-solving teams To identify and begin work on your own community issues Have FUN!!!

Objectives

Establish partnerships Build team relations Learn about community policing strategies to apply in your own

communities Develop an action plan to continue community building work

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Training Schedule

Day 1 Day 2Introductions Building Community

Partnerships Honolulu Police Department

Problem Solving

Community Policing Words of WisdomFacilitating Change  Team Building  

Ground Rules

Respect the opinions of others Be an active, empathetic listener Get everyone involved Recognize the value of making mistakes Be prepared to start and end on time Decision making through consensus Have Fun!

What do you hope to get out of this training?

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Why are you here?

What is your job?

Personal List

Group List

Qualify list to go to the newspaper Did you take things off the list? What would have happened if we used your original list?

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Overview of Honolulu Police Department

Mission Statement

We, the men and women of the Honolulu Police Department, are dedicated to providing excellent service through partnerships that build trust, reduce crime, create a safe environment, and enhance the quality of life in our community.

Core Values

Integrity: Respect

Fairness

Mission: Hawaii County Community Policing

To form a partnership with the community in order to create a safe and secure environment.

Mission: Honolulu Police Department

Mission StatementWe, the men and women of the Honolulu Police Department, are dedicated to providing excellent service through partnerships that build trust, reduce crime, create a safe environment, and enhance the quality of life in our community.

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We are committed to these principles:

INTEGRITY

We have integrity. We adhere to the highest moral and ethical standards. We are honest and sincere in dealing with each other and the community. We have the courage to uphold these principles and are proud that they guide us in all we do.

RESPECT

We show respect. We recognize the value of our unique cultural diversity and treat all people with kindness, tolerance, and dignity. We cherish and protect the rights, liberties, and freedoms of all as granted by the constitutions and laws of the United States and the State of Hawaii.

FAIRNESS

We act with fairness. Objective, impartial decisions and policies are the foundation of our interactions. We are consistent in our treatment of all persons. Our actions are tempered with reason and equity.

...in the spirit of aloha.

Aloha Spirit Law

Hawaii Revised Statutes, Chapter 5, Section 7.5(a)

The Aloha spirit is the coordination of the mind and heart within each person. It brings each person to the self. Each person must think and emote good feelings to other. In the contemplation and presence of the life force. Aloha, the following unuhi laula loa (free translation) may be used:

Akahai, meaning kindness to be expressed with tenderness;

Lokahi, meaning unity, to be expressed with harmony;

Olu’olu’, meaning agreeable, to be expressed with pleasantness;

Ha’aha’a, meaning humility, to be expressed with modesty;

Ahonui, meaning patience, to be expressed with perseverance.

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These are traits of character that express the charm, warmth and sincerity of Hawaii’s people. It was the working philosophy of native Hawaiians and was presented as a gift to the people of Hawaii.

Aloha is more than a word of greeting or farewell or a salutation. Aloha means mutual regard and affection and extends warmth in caring

with no obligation in return. Aloha is the essence of relationships in which each person is important to

every other person for collective existence. Aloha means to hear what is not said, to see what cannot be seen and to

know the unknowable.

What is there about our Department or Community which makes individuals unable to live the Aloha Spirit?

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Where is our Department or Community failing, in efforts to get individuals to show more kindness?

What does it mean to work cooperatively?

In our professional responsibilities, individual contacts and personal relationships:

What does it mean to have Integrity?

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How do we exhibit Professionalism on a daily basis as we work?

How integral is Compassion in our daily contacts with victims, community members, defendants, etc.

How important is Teamwork in our everyday efforts to build healthy communities on the Big Island?

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What does Community Satisfaction look like?

How does your personal list support the mission of the Honolulu Police Department?

We, the men and women of the Honolulu Police Department, are dedicated to providing excellent service through partnerships that build trust, reduce crime, create a safe environment, and enhance the quality of life in our community.

How easy is it to do the things contained in the mission statement? What is easy? What is difficult?

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Is community policing easy to support and do? What exactly is community policing? (Write your definition below)_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

What is Community Policing?

“a philosophy wherein the police and the community share resources and responsibility for solving recurring problems that directly or indirectly threaten community safety or livability.”

-Western Community Policing Institute

Philosophy

• The objective of philosophy is to consider the rational justification of logical inferences, human values, criteria for establishing the claims of knowledge and certainly, and interpretations of the nature of reality.

• A major in philosophy prepares students generally for careers in areas which require the ability to analyze problems and to think and write clearly. It is an appropriate major for students planning to continue their education for professional careers such as law, medicine and theology.

How does Philosophy apply to Community Policing?

What is your philosophy of Life? Policing?

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Community Policing Philosophy

• Community Oriented Policing (COP) is a policing philosophy based on several key values and beliefs:

• COP considers that the mission of the police is to provide professional, disciplined policing services designed to ensure the safety and security of our community.

• COP embraces two key policing strategies: Response to Incidents (R2I) and Problem Oriented Policing (POP).

• COP balances the use of these two strategies through careful, continuous analysis of activity patterns that permit a different police response to different community needs.

• COP requires the professional commitment and creative involvement of every member of the police department, associated public and private agencies and members of the community.

• COP recognizes that, regardless of a person's socioeconomic status, race, national origin, language, age or religion, each person has a right to high quality police services.

• COP also recognizes that crime and disorder are only part of the many issues that police have to deal with in a complex and dynamic city.

• COP is a philosophy by which all police services are provided to the community, including all the following fundamental police functions:

• Responding to citizen calls for police assistance • Enforcing the law • Maintaining order in the community • Providing emergency services • Preventing crime • Investigating criminal activity

How can you recognize and apply your philosophy that supports community policing and everything you do?

What is your responsibility as a leader in your agency and your community?

What is a leader?

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Emotional Intelligences

“The Process of influencing the activities of an individual or a group in efforts toward goal achievement in a given situation.”

Self-awareness Self-regulation Motivation Empathy Social Skills

Self-awareness

The ability to recognize an emotion as it “happens” is the key to your EQ. Developing self- awareness requires tuning in to your true feelings. If you evaluate your emotions you can manage them.

Emotional awareness: Your ability to recognize your own emotions and their effects.

Self-confidence: Sureness about your self-worth and capabilities.

Self-regulation

You often have little control over when you experience emotions. You can, however have some say in how long an emotional will last by using a number of techniques to alleviate negative emotions such as anger, anxiety or depression. A few of the techniques include recasting a situation in a more positive light, taking a long walk and meditation or prayer. Self-regulation involves:

• Self-control: Managing disruptive impulses.• Trustworthiness: Maintaining standards of honesty and integrity• Conscientiousness: Taking responsibility for your own performance • Adaptability: Handling change with flexibility • Innovation: Being open to new ideas

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Motivation

To motivate yourself for any achievement requires clear goals and a positive attitude. Although you may have a predisposition to either a positive or a negative attitude, you can with effort and practice learn to think more positively. If you catch negative thoughts as they occur, you can reframe them in more positive terms—which will help you achieve your goals. Motivation is made up of:

Achievement drive: Your constant striving to improve or to meet a standard of excellence.

Commitment: Aligning with the goals of the group or organization. Initiative: Readying yourself to act on opportunities. Optimism: Pursuing goals persistently despite obstacles and setback.

Empathy

The ability to recognize how people feel is important to success in our life and career. The more you are at discerning the feelings behind others’ signals the better you can control the signals you send them. An empathetic person excels at:

Service orientation: Anticipating, recognizing and meeting clients’ needs.

Developing others: Sensing what others need to progress and bolstering their abilities.

Leveraging diversity: Cultivating opportunities through diverse people. Political awareness: Reading a group’s emotional currents and power

relationships. Understanding others: Discerning the feelings behind the needs and

wants of others.

Social Skills

The development of good interpersonal skills is tantamount to success in your life and career. “People Skills” are even more important now because you must possess a high EQ to better understand, empathize and negotiate with others in a global economy. Among the most useful skills are:

Influence: Wielding effective persuasion tactics. Communication: Sending clear messages. Leadership: Inspiring and guiding groups and people. Change catalyst: Initiating or managing change. Conflict management: Understanding, negotiating and resolving

disagreements. Building bonds: Nurturing instrumental relationships.

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Collaboration and cooperation: Working with others toward shared goals.

How can you use Emotional Intelligence to help you better support the philosophy and vision of community policing?

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SchoolsNon-profits

Businesses

Citizens at Large Other

Public Safety

Government

SocialServices Police

Police

Crime

What can the police do?

Poverty Unemployment Lack of Education Single Parent Family Substance Abuse Family Member in the Criminal

Justice System Young Male

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How can we build healthy communities?

So…Which one works best?

CommunityWellness

SchoolsNon-profits

Businesses

Citizens at Large Other

Public Safety

Government

SocialServices Police

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Schools Non-profits

Businesses

Citizens at Large Other

Public Safety

Government

Social Services Media

Schools Non-profits

Businesses

Citizens at Large Other

Public Safety

Government

Social Services Media

POLICE

CRIME COMMUNITY

WELLNESS

Community Policing

On Policing…

“To maintain at all times a relationship with the public that gives reality to the historic tradition that the police are the public and the public are the police; the police being only the members of the public that are paid to give full-time attention to the duties which are incumbent on every citizen in the interest of community welfare and existence.”

Community Policing Responsibilities

Community Police Officers are responsible for developing partnerships within the community in an effort to create a safe and secure environment. This can be accomplished through community mobilization, crime prevention efforts and problem solving (i.e., Neighborhood Watch, Citizen Patrol, etc.). Through mobilization, Community Police Officers can facilitate a community's efforts to create positive changes within their neighborhood. 

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“ a philosophy wherein the police and the community share resources and responsibility for solving recurring problems that directly or indirectly threaten community safety or livability.”

PARTNERSHIPS + PROBLEM SOLVING

-Western Community Policing Institute

“... The police are the public and the public are the police...”

- Sir Robert Peel 1829

Changes in Policing

Five Core Components

Organizational structure to support Community Policing Philosophy Community Partnerships Problem Solving Prevention Integrity

Honolulu Police Department

Core Values: Integrity Respect Fairness

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Facilitating Change – Objectives

To understand the effects of change on an individual, an organization, and a community.

To compare the past practices and assumptions of traditional policing, with the implementation of community policing.

To note the importance of a shared vision in implementing community policing.

To differentiate between traditional leadership practices and those required in transitioning to community policing.

Change is all around us

Demographics Technology Economy Global Issues Education Families Communities

Three Conditions of Change:

What’s wrong with the way things are? (Discomfort) What’s a better way of doing it? (Vision) How do I do it?

o We see some reasonable steps to get there.o We have adequate resources to accomplish it.

Conventional Policing Methods

Preventative Patrolo Kansas City Experiment

Rapid Response Follow-up Criminal Investigation

o Low property recovery rateo Medium to low clearance rate

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Conventional Thinking

Officers focus on responding to calls. Arrest is a primary tool. Community shouldn’t have to fight crime. We pay law enforcement to do that. Parole Officers focus on monitoring and reporting. Juvenile Systems and Adult Systems are two separate things. Police work is done “by the book.” Citizens expect to “call a cop (9-1-1) and get a cop.” When the shift is over, crime is someone else’s problem. If it’s not in my backyard, crime is someone else’s problem. Success is measured by the number of arrests made and the number of

tickets issued. Citizens don’t get involved. They are part of the problem. Things are okay as they are. We don’t have problems in my community.

Change is a Process

1. Resistance2. Justifying the Resistance3. Consideration of an Alternative4. Resolution

Making a Case for Change

Discomfort (5 minutes)o Are you satisfied with your current ability to address crime &

livability issues? If not, what’s wrong? Vision (5 minutes)

o Can you envision something better? What advantages and benefits might community policing bring?

Steps (10 minutes)o What steps can be taken to advance the community policing

paradigm in your community?o How can other citizens help?

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The 80/20 Rule:

10% - Actively embrace change 10% - Actively resist change 80% - Wait and see

Team Building

Objectives for Team Building

Identify the benefits of working as a team Develop a teamwork environment Demonstrate team development techniques Enhance trust and consensus building skills

Team – A Definition

“A small group of people with complementary skills, committed to a common purpose, with specific goals, a common working approach, and mutual accountability”.

-The Wisdom of Teams

Why work as a team?

A team combines multiple skills, experience, and diverse backgrounds. A team gets better results than a collection of individuals working on their

own. (Synergy) A team is more flexible than a permanent structure or system. A team is more productive because their members are committed to a

common goal. As a result of all this, a team delivers results.

Where will you spend your time/energy?

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Ten Characteristics of an Effective Team

1) A meaningful mission.2) A clearly defined outcome.3) An understanding of cultural norms and their impact on communication,

problem solving, and conflict.4) A set of shared values that clearly demonstrate dignity and respect.5) A cultivation of different viewpoints.6) A willingness to get the job done.7) Loyalty and devotion to the team experience.8) A desire for individual and collective growth.9) An openness to new experiences and processes.10)Shared laughter and humor as part of the team experience.

“Seek first to understand, then to be understood.”-Stephen Covey

Bridging Police and Community

How does the other group perceive us? What I wish the other group would understand about us is… The three most important things I need from the other group are…

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… of group development

Forming: Some Considerations

Group Diversity Comprehensive Information Understanding Sharing a vision Working toward the vision with effective solutions

Storming: Communication

Explore the concerns of everyone Listen for understanding Be clear when sharing your own ideas Make “Different People” our of “Difficult People”

FormingForming StormingStorming

NormingNorming

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PerformingPerforming

Norming: Consensus Building

All members contribute knowledge and opinion Everyone’s input is considered All relevant information has been shared You are genuinely seeking new solutions All members support the action s if the decision was their own

Performing: Consensus Building

Exhibiting the 10 characteristics

Decisions by Consensus

All members are heard. All members are honest. Everyone’s input is considered equally. All relevant information has been shared. Genuinely searching for new solutions. Personal sacrifice for the sake of the team; be willing to “live with” a

decision. Support the action as if the decision was your own.

Problem-Solving Styles

Collaborator = Big Pictureo (May neglect the nuts and bolts.)

Contributor = Task Orientedo (May be short-sighted.)

Communicator = Builds Trusto (May over-emphasize team climate.)

Challenger = Provides Reality Checkso (May question relentlessly.)

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Passengers on the U.S.S. Consensus Passengers on the U.S.S. Consensus

19 year old AIDS patient 54 year old Doctor 33 year old Carpenter 16 year old unwed Pregnant Girl 42 year old Deputy Sheriff 23 year old Beauty Queen 49 year old Ship’s Captain 25 year old Professional Baseball Player 37 year old Plumber 40 year old IBM Executive

Bomb Shelter

40 year old male violinist who is a suspected narcotics dealer 34 year old male architect, thought to be homosexual 26 year old lawyer The lawyers 24 year old wife, just released from a mental institution (They

want to go in together, or stay out together) 75 year old priest 34 year old successful businesswoman (retired prostitute) 20 year old black militant 23 year old female graduate student (pro-choice advocate) 28 year old male teacher (with a gun), former KKK member 30 year old female MD (prejudiced against men) 17 year old pregnant female (low intelligence) 18 year old high school dropout (former football player)

Leadership

Leadership…the art of getting others to want to do something that you are convinced should be done.

-The Leadership Challenge

Your Team

We are… We believe in… Our responsibilities as community policing leaders are to…

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Our Team

Combine the words and phrases on your lists to make a couple of sentences which defines who you are, what you stand for, and your reason for being a community policing team.

Use this to create a team motto and flag.

Building Community Partnerships

Partnership Objectives

Understand the benefits of building police-community partnerships Learn the importance of focusing on “conditions”; not assigning blame Identify the “communities of interest” for your community issues and obtain

strategies for recruiting involvement Understand the dynamics of community meetings and how to conduct

them

Benefits of Building Partnerships

Increase potential for impacting crime, fear of crime, and quality of life issues

Coordinates and leverages resources from all areas of the community Increases trust and understanding Strengthens organizational support Creates a network of assistance Use a more strategic approach

Community Involvement Pyramid

Involvement in decision making Information and skills Access to a variety of roles Positive Expectations

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Trigger Event

Community crisiso Injury or deatho Natural Disastero Community Victimization

A problem is identifiedo “last straw”o Personal victimization

VIDEO: “HIGH NOON”

Communities

Geographic Family Extended Family Neighbors Towns and Cities Tribal Communities

Interest Common Interests

o Religiono Worko Hobbieso Ethnicity

Common Concernso Crimeo Fear of Crimeo Traffico Environment

Community of Interest

Citizen Police Government

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Who should we involve?

Who’s causing/enabling the condition/problem? Who are the victims of the condition/problem? Who has the authority and/or the ability to affect the condition/problem?

(Consider government, citizens, and law enforcement in each question.)

Maintaining Relationships

Agree on some operational ground rules Take small steps Maintain communication with all members in the group, not just its leaders Regularly assess the purpose of the group and its goals Make sure to serve everyone’s concerns Do not allow “factions” to develop and separate the group Distribute duties and power throughout Enjoy the process

Prevention

“...an active, assertive process of creating conditions and personal attributes that promote the well-being of people and communities”

-William Lofquist, The Technology of Prevention

The Harvey StoryHarvey, a 15 year-old boy, has been on probation one year for being caught breaking into a house. It was his first referral to the court, although he had been “talked to” by the police on several occasions for kicking dogs and breaking car windows in the past three months. His father abandoned his mother and two younger children when Harvey was eight years old. His mother has not been effective at disciplining Harvey, and he has run wild for several years, skipping school, doing drugs, and stealing. He has again been caught breaking into another house.

At the hearing, it is learned that Harvey has seen his probation officer only once in 11 months. The Judge, having little confidence in the probation department, commits Harvey to a training school. Harvey does not like the training school. One house parent in particular treats him badly, pushing him around and humiliating him in front of the other young people. Bill, another boy in Harvey’s cottage, is planning an escape. Harvey does not want to run away, but Bill coerces Harvey into doing it. They escape one night, and Bill steals a truck. They speed through a red light, hit another car, and Harvey is killed.

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In what order do you hold the characters in the story responsible for the tragedy?

Benefits of Focusing on Conditions

Allows joint ownership and joint participation in problem solving. Enables the development of clear goals and specific strategies for planned

change. Helps to identify the realities involved in a problem situation. Has potential to benefit all who are affected by the conditions. Has potential for expanded success through problem solving.

Next Steps

Formalize a community policing action committee (police, government, community)

Learn together...and train others Identify a community problem on which to work Advertise for involvement Network and partnership Take small steps

Celebrating Success

Players (in order of appearance):

Participant Group

Harvey

Father

Mother

Police Officer

Judge

Probation Officer

House Parent

Bill

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Award/encourage each other for individual tasks completedo Sponsor a luncheono Award certificates (formal or funny)

Hold an event related to your accomplishmento A picnic in a park that you reclaimedo A street party on a street where you eliminated abandoned vehicleso A night walk in an area which used to feel unsafe

Advertise !!

Problem Solving

Problem Solving Exercise

The Problem

“You have been advised by the chief that there have been an increased number of thefts, burglaries, and solicitation being reported. Local business have been calling and complaining that the police have not been doing enough to address the problem. The Tribune Herald has called and is interested in covering this story.”

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What?

So What?

Now What?

Problem Solving Objectives

• To be able to recognize a “problem”• To clarify the problem solving process and how it might help to reduce

crime, fear of crime, and quality of life issues in your local communities• To gain practical experience with the SARA problem solving model• Understand the crime triangle as a scanning, analysis and response tool• Promote partnerships between stakeholders

Problem Solving – situation

• Understand the problem/issue• Define Learning Issues• Explore possible solutions/strategies• Select and implement a solution/strategy• Evaluate the impact

Problem Solving – situation

You are out on a picnic and it starts to rain Beer bottles are littering the local park You receive a call for help regarding a domestic squabble

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Problem Solving Models

SARA o Scanningo Analysiso Responseo Assessment

Six Step Methodo Problem Identificationo Asset Mappingo Underlying Conditionso Planningo Implementationo Evaluation

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“A guide not a procedure”

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The Problem-Solving Process

Scanning

Analysis

Response

Assessment

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Scanning

Analysis

Response

Assessment

The Problem-Solving Process

What project do you want to tackle?

– Build a service (Level 1 Prevention)– Address a recurring problem (Level 2 Prevention)– Increase community awareness (Level 1 or 2 Prevention)– Other?

Working in your groups discuss the problem you will use to work through the SARA model.

Keep your problems manageable and focused. Write out your problem in a one/two sentence statement.Share your problem statement with the class.

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What is your problem?

Scanning

Scanning Learning About the Problem

• Strategies for information gathering Personal observations - looking beyond the symptoms Talking and listening to employees Reviewing all police reports Newspapers Interviews of people in the area

• Ask simple, reporter (Investigation) questions What is occurring? Who does it affect? When is it occurring? Where is it occurring? How is it impacting the community?

Learning about your problem…

• Using the problem you have identified, answer the “simple questions.”

– What is occurring?– Who does it affect?– When is it occurring?– Where is it occurring?– How is it impacting the community?

• Record your answers.

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Definition

Two or more incidents

Direct harm to public

Public Expectations Does it affect the

safety, livability, or quality of life?

Problems can be

Crime related Order

maintenance related

Traffic related Disaster and

Emergency service delivery

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SCANNING

SCANNING

Define the problem: (be specific)

Known Facts:

SCANNING

Define the problem: (be specific)

Known Facts:

SCANNINGSCANNINGSCANNING

Define the problem: (be specific)Define the problem: (be specific)

Known Facts:Known Facts:

Police Department– Crime Analysis– Records– Crime Prevention– Communications– Other Law

Enforcement agencies

– Investigative Division

– Others…

In the Community– Neighborhood

Residents– Elected Officials– Schools– Non-profits– Media– Business Groups– Community Groups– Civic Groups– Community Surveys

Scanning – Information Resources

Analysis

o What do you need to know to solve the problem?o Look carefully at:

Actors (Victims, Offenders, Others) Incidents (Behaviors, Times, Locations) Responses (What has been tried?)

FIRE TRIANGLE

Identifying Stakeholders

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Goal: Learning about the problem, to understand underlying conditions creating the problem.

HEAT

FUELOxygen

All three must be present

Analysis – Identifying Patterns

The Crime Triangle

or ProblemLOCATION OFFENDER(All 3 must be present.)

VICTIM

Crime

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Identifying Stakeholders

Third Party Stakeholders

LocationsSuspectsVictims

Identify Stakeholders - Who is affected by this problem?

Third Party Stakeholders

LocationsSuspectsVictims

Identify Stakeholders - Who is affected by this problem?

Analysis (Investigation)

ANSWERSQUESTIONS

Determine the questions you have for each individual or group that is affected by this problem. What specific source would you go to for the answer? Gatherinformation to answer your questions.

ANALYSIS

ANSWERSQUESTIONS

Determine the questions you have for each individual or group that is affected by this problem. What specific source would you go to for the answer? Gatherinformation to answer your questions.

ANALYSIS

What is similar about the event?

– What are the patterns in the time the events occur?– What do the locations have in common?– What common activity surrounds the events?– What characteristics do the suspects share?– What do the victims have in common?

What do these patterns suggest about the problem?

Analyzing Your Problem

• Using the problem you have identified:

– Ask “Why? Why? Why?” the problem is occurring. (5 min.)

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Analysis – Birds are making a mess of the Lincoln Memorial

Why? Why? Why? Why? Why?

– Identify the Victims, Suspects, Locations, and Third Party Stakeholders (10 min.)

– Strategize on how you might impact at least two legs of the crime triangle. (15 min.)

– Report back to the group.

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Setting Goals

Long Term:

Short Term:What are you trying to accomplish, based on your NEW understanding of the problem?

ESTABLISH GOALS OF PROBLEM SOLVING EFFORTS

RESPONSES

Long Term:

Short Term:What are you trying to accomplish, based on your NEW understanding of the problem?

ESTABLISH GOALS OF PROBLEM SOLVING EFFORTS

RESPONSES

Has your problem changed?

Based upon your ANALYSIS, describe what the problem is now:

After the ANALYSIS, go back to SCANNING. What is the problem?

Based upon your ANALYSIS, describe what the problem is now:

After the ANALYSIS, go back to SCANNING. What is the problem?

Response – Step by Step

1. Determine what obstacles must be overcome2. Develop a list of action steps3. Identify and recruit the resources needed to make the plan work4. Develop a timetable5. Delegate roles and responsibilities6. Consider formalizing roles and responsibilities in a written partnership

agreement7. Implement the solution. The strategy chosen must go beyond the incident

and address the underlying problem.

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Responses

RESOURCES / PARTNERSHIPSSTRATEGIES

What resources are needed? Who will implement your strategies (partnerships)?

What strategies are you going to apply to solve this problem?

PLANNING AND COORDINATING STRATEGIES

RESPONSES - Action Plan

RESOURCES / PARTNERSHIPSSTRATEGIES

What resources are needed? Who will implement your strategies (partnerships)?

What strategies are you going to apply to solve this problem?

PLANNING AND COORDINATING STRATEGIES

RESPONSES - Action Plan

Response – Planning for Action

• The strategy chosen must go beyond the incident and address the underlying problem.

• Don’t wait for the “perfect” solution.• The solution should be aimed at:

– Providing a livability improvement for the residents of the community

– Reducing police workload

The strategy should be aimed at providing a long lasting solution to the problem.

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Coordinated Responses – 3 E’s

Problemor

Crime

LOCATION OFFENDER

VICTIM

EDUCATION

ENGINEERING ENFORCEMENT

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The Crime Triangle

or ProblemLOCATION OFFENDEREliminate at least TWO SIDES

VICTIM

Crime

Assessment

Goal: Measure the impact of response on problem.

1. Why do you think this step is important?2. It can answer the question, “Did we solve the problem?”

3. How do you know?4. Was the process effective?

Assessment

FIVE MEASURES OF SUCCESS

1. Totally eliminate the problem.2. Substantially reduce the problem.3. Reduce harm or fear associated with problem.4. Improve police response to the problem.5. Redefine problem responsibility.

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Assessment – Follow-up

Next Steps:

– Celebrate your successes– Acknowledge your mistakes– If it did not work do SARA again or try another model– Write new action steps– Make new assignments– If successful take on something else

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Assessment

How can you assess the effectiveness of your problem solving effort? Did you:1) Eliminate the problem? 2) Reduce the problem? 3) Reduce the harm or fear associated with the problem? 4) Improve a response to the problem? 5) Redefine the responsibility for the problem?What specific measures did you use to know that you have achieved your goals?

ASSESSMENTHow can you assess the effectiveness of your problem solving effort? Did you:1) Eliminate the problem? 2) Reduce the problem? 3) Reduce the harm or fear associated with the problem? 4) Improve a response to the problem? 5) Redefine the responsibility for the problem?What specific measures did you use to know that you have achieved your goals?

ASSESSMENT

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Assessment

What have/are you doing to ensure that the problem does not return?

Maintenance

What are you doing to ensure the problem does not return? How will you monitor the problem? How can we strive for continuous improvement?

MAINTENANCEWhat are you doing to ensure the problem does not return? How will you monitor the problem? How can we strive for continuous improvement?

MAINTENANCE

Group Presentation Outline

Step One: Our group’s ideasStep Two: Our resources/partnershipsStep Three: What we still need to knowStep Four: Our solution – Action Planning

What specifically will we do? How will our plan operate? Who will help? Do we have community buy-in? What are the possible consequences?

Thank you for your participation in this course

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Note page:

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S

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MediaSocialServices

GovernmentOther Public Safety

Citizens at

PROBLEM SOLVING WORKSHEETS

Name: Date:Location:Contact:

SCANNINGDefine the problem: (be specific)

How did the problem come to your attention:

Identify Stakeholders – Who is affected by this problem?Victims Suspects Locations

Third Party Stakeholders

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ANALYSISDetermine the questions that you have for each individual or group that is affected by this problem. What specific source would you go to for the answer? Gather information to answer your questions.

Questions AnswersVictims:

Suspects:

Location/Managers:

AnalysisAfter the ANALYSIS, go back to SCANNING. What is the problem?Based upon your ANALYSIS, describe what the problem is now:

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RESPONSESEstablish goals of problem-solving efforts

What are you trying to accomplish on your NEW understanding of the problem?Short Term:

Long Term:

ACTION PLANWhat Strategies are you

going to apply to solve this problem?

What resources are needed? Who will implement your strategies

(partnerships)?Strategies Resources/Partnerships

Engineering (Location):

Education (Victims):

Enforcement (Suspects):

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Action StepsObjective:

Outcome:

Strategies Resources/Partnerships

Date Due: Responsibility:

Action Steps

Timetable: Responsibility:

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Action Steps

Timetable: Responsibility:

Action Steps

Timetable: Responsibility:

Action Steps

Timetable: Responsibility:

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Action Steps

Timetable: Responsibility:

Action Steps

Timetable: Responsibility:

Action Steps

Timetable: Responsibility:

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ASSESSMENTHow can you assess the effectiveness of your problem-solving effort:Did you:

1. Eliminate the problem?2. Reduce the problem?3. Reduce the harm or fear associated with the problem?4. Redefine the responsibility for the problem?

What specific measures did you use to know that you had achieved your goals?

MAINTENANCEWhat are you doing to ensure for the problem does not return? How will you monitor the problem? How can we strive for continuous improvement?

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PROBLEM SOLVING ACTION PLAN

Name: Date:Team Members:

ENVIRONMENTAL SCAN(An assessment of what is going on around you?)

VALUES(Those things that you believe in and stand for?)

MISSION((What is the purpose for your team’s existence?)

GOALS(How will you achieve your team’s mission?)Short Term:

Long Term:

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