Knowledge work workigs

• “People are doing their best, that's our downfall! Doing their best without knowledge, putting in hard work without knowledge! There's no substitute for knowledge.”

Dr. W. Edwards Deming

Contents of the human mind

• It is raining• The temperature dropped 15 degrees and

then it started raining• If the humidity is very high and the

temperature drops substantially the atmospheres is often unlikely to be able to hold the moisture so it rains.

Wisdom is systemic

• Knowledge enables effective action

• Data is the representation of facts as text, numbers, graphic, images, sound or video

• Data is the raw material used to create information• Facts are captured, stored, and expressed as data• Information is data in context• Without context, data is meaningless – we create meaningful

information by interpreting the context around data• Knowledge is information in perspective, integrated into a

viewpoint based on the recognition and interpretation of patters, such as trends, formed with other information and experience

• Knowledge is about understanding significance of information• Knowledge enables effective action

Sharing knowledge

• Intangible products take a growing share of the global trade

• The only sustainable competitive advantage is continuous innovation – application of new knowledge

• Increasing turn over of staff• We don’t know what we know• Knowledge base erode

Knowledge is power vs. Sharing knowledge is power

• Knowledge is perishable• Someone else will apply the same knowledge• You gain more than you lose• Work alone and you’ll probably fail

Novice to Expert