KNOWLEDGE TRANSFERKNOWLEDGE TRANSFER

TAMING THE BEASTTAMING THE BEASTFacilitated By: Bob Brothers

Identifying the Beast

Why are we here today?

Are we losing institutional knowledge?

Do work teams align

• w/current needs? • w/past history?

Are we working with maximum efficiency?Are we using best avail. Technology?Are we hoarding knowledge?

What do we already know about taming this beast?

Exam:

This exam is designed to determine your personal understanding of knowledge

transfer.

Understanding the Beast

What is feeding this monster?

4 Generations in the Workplace

Traditionalists

Boomers

Generation X

Generation Y

Values

Work life balance

Current paradigms

Competition vs. collaboration

Knowledge is power

BRINGING IN THE BEAST FROM THE WILD

Developing a collaborative work environment

Let’s chat… !

What is happening in your agency that is promoting a collaborative work

environment?

Gaining control of institutional knowledge

Codifying formal knowledge-

Policies/procedures

Description of organization

AmeriCorps/CV/Corp. for National and Community Service (inclusion)

AC & CV standards & policies

CV monitoring procedures (inclusion)

Federal regs & provisions (inclusion)

Responsibilities of YOUR position

Gaining control of institutional knowledge (cont.)

Process ID – white papers, desk manuals

Paradigm shift – share the lore

Informal processes

Watch organization dynamics

Planning for change in the organization

Replace fear with facts-

Tell ‘em what is going to happen (& why!)

Tell ‘em what is happening (& why!)

Tell ‘em what has happened (& why!)

Cross-generational communication

Emotional intelligence

Ethics

MentoringOrganized program –SCIF model

Coaching along the way: Supporter vs. enforcer Outreach to all Leadership skill development –

Enable others to actInspire a shared visionChallenge the processModel the wayEncourage the heart

Kouzes & PosnerLeadership challenge

Training

Don’t forget the basics

Management vs. leadership (art vs. science)

Communication

WHAT IS THE PAYOFF?

Gaining excellence in:

Public image

Productivity

Efficiency

Morale

StandI

The whole (can be) greater than the sum of its parts – how do you want

your agency to perform?

What will your legacy be?