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Panel  Discussion    Knowledge  Strategy:  Your  Leadership  Advantage  

Guy  St.  Clair,  Moderator    SMR  Interna9onal  @smr_knowledge  

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Knowledge  Strategy:  Your  Leadership  Advantage  

§  Guy  St.  Clair,  Moderator  §  President  and  Knowledge  Services  Evangelist,  SMR  Interna9onal  §  Faculty,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy    

§  Panelists  §  Anne  Kershaw  

§  Co-­‐Owner  and  Managing  Director,  Knowledge  Strategy  Solu9ons  §  Faculty,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy    

§  Shannon  Spangler  §  Co-­‐Owner  and  Managing  Director,  Knowledge  Strategy  Solu9ons  §  2013  Graduate,  Columbia  University,  M.S.  in  Informa9on  and  Knowledge  Strategy    

 

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Knowledge  Strategy  

…the  management  discipline  that  ensures  organiza9onal  effec9veness  by  matching  intellectual  capital  management  with  the  corporate  or  organiza9onal  mission    

The  goal?  Successful,  enterprise-­‐wide  knowledge  development,  knowledge  sharing,  and  knowledge  u9liza9on  (KD/KS/KU)  

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Knowledge  Strategy  

§  What  are  the  Knowledge  Strategy  elements?  What  makes  Knowledge  Strategy  work?    §  Intellectual  capital  management/knowledge  management  (KM)  –    

“working  with  knowledge”  §  Knowledge  services  –  converges  informa9on  management,  

knowledge  management,  and  strategic  learning  –  “the  prac%cal  side  of  KM”    

§  Strategic  learning  –  any  process  (formal  or  informal)  through  which  knowledge  workers  acquire  informa9on  and  knowledge  that  improves  or  enhances  work  performance  

 

 

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Why  Knowledge  Strategy?  

Isn’t  Knowledge  Strategy  already  in  place,  as  a  management  prac9ce  (even  if  not  established  as  a  formal  discipline  or  func9on)?  §  What  are  the  advantages  of  a  knowledge  strategy?    §  Are  there  disadvantages?  §  What  purpose  is  served  by  characterizing  an  organiza9on  as  a  “knowledge  

culture”?  

 

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Knowledge  Strategy  /  Knowledge  Value  

Is  it  possible  to  link  knowledge  value,  communica9on  and  collabora9on,  and  corporate  goals?  Is  this  a  job  of  the  knowledge  strategist?    [Example:  How  do  we  convey  to  company  leaders  the  reali9es  and  limita9ons  of  what  can  be  done  within  the  framework  of  the  company’s  technical  infrastructure?]    

 

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The  Knowledge  Strategists  

Who  are  the  company’s  best  knowledge  strategists?  Where  do  they  come  from?  §  Organiza9onal/corporate  execu9ves  (“c-­‐suite”  leadership)  §  Prac99oners  (informa9on  specialists,  research  managers,  strategic  

knowledge  professionals)?  §  Subject  specialists?  §  Informa9on,  knowledge,  learning  professionals?  §  Technologists  and  informa9on  scien9sts?  

 

www.aiim.org/infochaos�  

Do  YOU  understand  the  business    challenge  of  the  next  10  years?  

This  ebook  from  AIIM  President  John  Mancini  explains.