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    Knowledge Society in 21st

    Century: An Overview

    &

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    ABSTRACT: With the advancement of Information and Communication Technology, knowledge society as a

    new concept has appeared world wide in recent years where knowledge is the primary production resource

    instead of capital and labour. To use this knowledge efficiently we need to manage it. The role of Library and

    Information Science Professional is also becoming the challenging one. This paper focuses an overview on

    knowledge society by discussing the nature of knowledge, attributes of knowledge society, and benefits of

    knowledge management. It also briefly describes the challenging role of librarians and mentions the professional

    skills to survive in the changing environment of 21st century.

    KEYWORDS:Information, Knowledge, Knowledge Society, Librarians, Professional Qualities

    1. INTRODUCTION

    We are living in the 21st

    century, the age of exponential growth of information where information has

    been recognized as a powerful key resource in each and every sector of knowledge-based society.

    Moreover, Information has changed its form from a precious stone, as considered till 20th

    century, to an

    ordinary stone with the help of computerization and technological development, and is easily available. In

    the light of todays well advanced & multi dimensional society, information is regarded as an essentialcommodity.

    In order to cope up with the new changes, knowledge has the power to reshape the global economy; and

    to generate new ideas, we need to produce and manage knowledge. Knowledge is power and its

    management helps us to share and learn from others. In the era of information technology, with the

    advancement of network technologies, we are able to bridge the isolated islands of knowledge.

    Knowledge-based system technologies and tools can undoubtedly improve the current state of the art of

    knowledge management.

    Today knowledge has become the driving force for the development of the society. It has become the

    application of the information in founding a society with a high skills level which ultimately leads to the

    economic advantage.

    Knowledge is not just the key to development, It is development. The transformation of resources and

    making use of use them in new ways for knowledge is directly related to the standard of living. This also

    includes better use of knowledge in policy making or in developing production processes.

    Library in the knowledge-based society has become a treasure of knowledge and acts as a connecting link

    between the users and the knowledge. Unlike traditional world, today libraries are digital and emerging as

    a means of creation and dissemination of knowledge. Thus, the attention of the library professionals

    Sharmila BoseDocumentation-cum-Asst. Librarian

    Centre for Womens Studies

    University of North BengalEmail: [email protected]

    Apurba J. MajumderJunior Research Fellow

    Deptt. of Library & Information Science

    Gauhati UniversityEmail: [email protected]

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    should not only be on the creation of knowledge and their exchanging and sharing with the users, but also

    on effective research and development of knowledge.

    2. KNOWLEDGE

    Knowledge is part of the hierarchy made up of data, information and knowledge. Data are raw facts.Information is data with context and perspective. Knowledge is information with guidance for action

    based upon insight and experience.Knowledge is generated in the human mind. It is the organized body

    of information resultant on having acquired an organized body of facts. It also refers to a body of facts

    and principles accumulated by human in the different interval of time.

    The International Encyclopaedia of Information and Library Science defines knowledge as:

    Knowledge is information evaluated and organized in the human mind so that it can be used

    purposefully.

    The World Bank World Development Report of 1998 identifies knowledge, and the ability to improve

    knowledge as dynamic competitive advantage that means the relative advantage that country can

    create for them.

    3. NATURE OF KNOWLEDGE

    While it is difficult to define precisely the parameters of the universe of knowledge, it is possible to spell

    out its scope to a certain degree. The nature of knowledge is infinitely expandable. The control of

    knowledge is the crux of a world wide struggle of power. Knowledge about knowledge is therefore,

    deemed to be the greatest source of power that one can possess.

    Dissemination of knowledge is being reconstructed and remodeled to chart a new dimension in

    information products and services. All human activities today are knowledge dependent. Knowledge

    superiority or inferiority would determine the rise or fall of nations and culture.

    4. ACQUISITION OF KNOWLEDGE

    Knowledge acquisition is the initial point of knowledge management in the libraries. The application of

    information technologies has not only widened the scope of knowledge acquisition but also increases the

    speed of acquisition and reduces the cost. The close linking between knowledge sources and knowledge

    workers is possible through computer networks and thereby creating a strong web of knowledge networks

    in libraries on particular piece of information. Thus, it converted the library into a powerhouse of

    knowledge.

    The process of acquisition of knowledge includes perception, learning, communication, and reasoningi.e., all cognitive processes. Knowledge about anything means having a great depth on the thing which

    when required can be applied.

    Knowledge may be scientific or situational. Scientific knowledge is the knowledge generated by

    performing various experiments while situational knowledge refers to a knowledge gained in a particular

    situation.

    Moreover, knowledge may be visible and invisible. The knowledge found in the patents, rule books,

    intellectual property, records of an organization, etc. are known as visible knowledge, also called as

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    explicit or tangible knowledge. On the other hand invisible knowledge could be found in the

    knowledge of an individual doing some work, like driving a car. It is also known as tacit or intangible

    knowledge.

    Last but not least, knowledge can also be generate by trial and error method or by make use of ones

    previous experience in a specific area or subject or thing.

    5. KNOWLEDGE SOCIETY

    Knowledge society is also known as knowledge economy and emanates from knowledge industry.

    Knowledge society has emerged from information society and is nothing but formal association of

    different groups of people in the society with similar interests. What they do is combined their knowledge

    and try to make use of it effectively and thus try to contribute more knowledge for the development of the

    society.

    To test whether a community has adopted a mature approach to develop a knowledge society, we have to

    look at the following:

    Human Resource Development by investing in education; Investment in research and development; An effective infrastructure to disseminate information.

    6. KNOWLEDGE INDUSTRY

    Knowledge industries are built upon knowledge and has a linked with knowledge society. They not only

    include electronics, software and telecommunications but also offer technology rich services. Knowledge

    industry is also termed as communication industry or cultural industry and is linked knowledge. Books,

    magazines, newspapers and databases are some of the examples of the products produced by the

    knowledge industries.

    7. ATTRIBUTES OF KNOWLEDGE SOCIETY

    Knowledge forms the core component of all the activities like social, cultural, economical and human

    activities. One interesting thing about knowledge society is here both the raw material and the major

    product is knowledge. Some attributes of knowledge society are:-

    Identical to an industrial economy; like capital in the industrial economy, knowledge is also astrategic resource in knowledge economy.

    A telecommunication based information infrastructure; Rapid and convenient dissemination of required knowledge.

    8. KNOWLEDGE MANAGEMENT

    The process of collecting, organizing, storing and dissemination of knowledge, in simple words are

    known as knowledge management. It is the process of managing the knowledge to enhance organizational

    performance. Knowledge management provides the technical methods and structure to create, capture,

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    analyse and act on information. It is the broaden spectrum of information management. It deals not only

    with the information content but also with the knowledge present in the brains of users and employees.

    Knowledge is very social and needs the right kind of social environment in which to flourish. Knowledge

    management strategies should emphasize the creation of an environment and culture, which fosters

    knowledge sharing. These cultural aspects of knowledge exchange are particularly important in

    information technology poor countries. However, it cannot be overemphasized in the countries havingsophisticated information technology.

    In a knowledge society, every organization must know about their knowledge assets and should learn how

    to manage and organize the same to provide maximum benefits. With the help of newly developed tools,

    techniques and methods of knowledge management, users can be served with ample information as and

    when required.

    The most frequent questions which a knowledge management programmes should include are: _

    What should one know and how? How does one gather experience? How to develop a collection of knowledge assets and tools that can be used again and again? How does one make sure that knowledge and insight are disseminated thoughtfully?

    The knowledge management process lies in the solution of the above questions.

    One of the aims of knowledge management in libraries is to promote the knowledge exchange among

    library staffs, strengthen innovation consciousness and abilities, and arise the library staffs' enthusiasm

    and abilities for learning, making the knowledge most efficiently applied to the various activities of the

    library, and rebuilding the library into a learning organization. Therefore, the basic thought lies regarding

    knowledge management of libraries is not only not only a rational design of the organizational structure

    but also modernized information support, thereby creating an environment for innovation, exchange,

    study and application of knowledge.

    Knowledge management efforts and initiatives add great value to an organization. An effectiveknowledge management programme will provide the following benefits:

    Promote innovation by encouraging free flow of ideas and insights. Contributes to the intellectual capital of an organization. Facilitates better and more informed decisions. Ensure the effective and efficient combination of the best knowledge available within an

    organization.

    Apply knowledge in the best form. Improve users services by shortening the response time. Recognize the value of employees knowledge and thereby, enhance their retention rates.

    9. LIBRARIANS AS KNOWLEDGE MANAGERS

    Information technology is changing the whole world rapidly by throwing new challenges and

    opportunities. Advance in Information and Communication Technology (ICT) has led to the librarians to

    play a different role. Unlike previous days when librarians like as store keepers, in todays world they are

    more like knowledge managers and information analysts. With the progress of time and development of

    information environment, the process of information management has radically changed.

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    Besides meeting all information quests of users, the librarians also plays a neutral function. He can also

    help the people in gathering knowledge on certain things which they do hesitate to ask others directly.

    The librarian can use their information skills to take the lead in developing resource guides and methods

    which will help to make them active and keep them up-to-date. The role of librarian can highlight the

    knowledge gaps and therefore, provide insights into the areas of skill development and learning process.

    But librarians role shows more sparks when he acts as an information broker. His service proves to bemore relevant when he provide the society the relevant knowledge timely. They must have the theoretical

    and practical experiences in designing and implementing information system.

    Building modern libraries is not simply a matter of installing rows of computers with internet facility as

    todays users access material from where they live and work. Desired access can only be provided by

    developing electronic information services, such as internet portals and acting as a broker between

    content providers and remote users.

    Though it is true that one library could not have everything but it is partially true in the modern digital

    world, because in future librarians have to link more with the content providers and the information

    technology companies then other libraries. Today libraries have to think their users not only as users but

    as their co-workers or partners because they have to be active in the environment of creating knowledgeand disseminating it.

    Accessing the web and structuring knowledge demands for the librarian to have better understanding of

    all the technologies, search strategies and search engines with their application and of course awaring of

    their limitations.

    So, what librarians need today is to implement new technologies. Improve their performances and

    professional competencies to face the challenges of the knowledge society. Moreover they must be keen

    to stay at the forefront of innovation in the library world. Some of the unique professional qualities that

    will enable the librarian to survive and respond efficiently in the 21st century are:

    Managerial skills. Technological skills. Communication skills. Search skills. Sound knowledge of information resources and services. Skill of providing better users service. Marketing of library products and services. Evaluation and assessment skills.

    Thus, Library and Information Science (LIS) professionals with better personal, professional and

    technological competencies have great opportunities and bright futures in modern library.

    10. CONCLUSION

    Technological environment is highly dynamic and changing at a very fast rate. Todays latest information

    is outdated tomorrow. So, knowledge management is essential today. It has become a powerful tool and

    secures an outstanding position in the creation of knowledge innovation systems and thereby promoting

    knowledge innovation. It is crucial to an organization.

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    A rapid advance in Information and Communication Technology is creating difficulties for the LIS

    professionals to keep track and pace with the emerging technologies. So, librarians have to play multiple

    roles to face many new challenges in the dynamic technological environment. They have to recognize the

    expanding nature of the rapid changes and act accordingly by implementing new practices and improving

    performances to accept the challenges of the knowledge society.

    Keeping in view the multiple sectors of the knowledge society, a librarian must be a professional expert,knowledge manager, technical literate, navigator, marketer, trainer, service provider and many more to

    provide effective LIS services to the users in the 21st

    century.

    REFERENCES

    1. Dorick, Herbert S. & Wang, Georgette. 1993, The Information Society: A Retrospective View, Sage,Newbury Park, CA.

    2. Edwards, Christopher. 2000, Global Knowledge: A Challenge for Librarians. Retrieved onAugust22, 2007, Available at: http://www.ifla.org/IV/ifla66/papers/153-154e.htm

    3. Feather, John & Sturges, Paul.1997,International Encyclopaedia of Information and Library Science,Routledge, London.

    4. Halkar, Giriraj J. & Gupta, Sangita.1999, Knowledge Management: A Challenge for the 21stCentury, University News, vol.42, no. 28, pp. 12-18.

    5. http://en.wikipedia.org/wiki/Knowledge_management6. http://en.wikipedia.org/wiki/knowledge_society7. http://www.sparknow.net/documents/Role_of_the_Librarian.pdf8. Knowledge Management. 2002. Retrieved on December 14, 2007,

    Available at: http://www.defenselink.mil/comptroller/icenter/learn/knowledgemanconcept.htm

    9. Kumar, Krishan.1998, The Rise of Modern Society, Vikas, New Delhi.10.Mashelkar, R.A. 1999, Tomorrows Knowledge Societies, University News, vol. 37(8), pp. 11-14.11.Panda, Ing A. 1987, Technological Innovation and Information,IASLIC Bulletin, vol. 32(1), pp. 45-

    50.

    12.Shanhong, Tang. 2000, Knowledge Management in Libraries in the 21st Century. Retrieved onaugust 25, 2007, Available at: http://www.ifla.org/IV/ifla66/papers/057-110e.htm13.Stehr, Nico.1994, Knowledge Societies, Sage, London.14.Venkata Ramana, P., The Changing Role of Librarian in a Challenging Dynamic Web Environment.

    Retrieved on February 12, 2008,

    Available at: http://dspace.ac.in/bitstream/1944/562/1/18(cal+06).pdf

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    ABOUT AUTHORS:

    Miss Sharmila Bose, B.Sc. (Zoo) M.L.I.Sc. (1st class 1st, 2006, Burdwan University),

    is working as a Documentation-cum-Assistant Librarian in the Centre for Womens

    Studies, North Bengal University, West Bengal.

    Email: [email protected]

    Apurba Jyoti Majumder, B.Sc.(Zoo), M.L.I.Sc.(1st class 1st, 2006, Gauhati

    University)], is a Junior Research Fellow (UGC/JRF) in the Department of Library &

    Information Science, Gauhati University, Assam. He is also pursuing Certificate in

    French & PGDCA from GU. He is a member of ILA & IASLIC.Email: [email protected]