Knowledge Management Systems
description
Transcript of Knowledge Management Systems
Knowledge Management Systems Knowledge Management Systems
• Week 1 Schedule- Web Site• http://www.ischool.utexas.edu/~i385q
- Syllabus Review- Personal Introductions- BREAK- Readings Discussion
The Big Question(s)The Big Question(s)
• How can KMS help people coordinate, discover & organize information and knowledge?
• How can intranets, groupware, weblogs, wikis, instant messaging, search engines, PIMs & email in both individual and organizational contexts help us manage knowledge?
• Are certain types of KMS suitable for certain types of tasks, groups or roles?
Syllabus and Topics OverviewSyllabus and Topics Overview
• Weekly Work- Readings• Primary• Secondary
- Blogging- Class Work- Discussions
• Participation is the key to getting something out of this course
• Cooperation & Collaboration with others in class
AssignmentsAssignments
• Discussions- Class discussions- Class blog
• Presentations- Book report (see Assignments page)- Weekly topic (Secondary readings)
• KMS evaluations- Examine a KMS for utility, practicality & potential- Use the KMS for an extended period
• Research Papers- Gradual, weekly assignments for full paper
Rules for AssignmentsRules for Assignments
- All assignments due at the absolute beginning of class (do not be late)
- Late assignments are penalized 20% per 24 hour period after the beginning of class• You are responsible for making sure the assignment is
received• E.g. Due at Noon today, turned in tomorrow at Noon = -
20%. Turned in a week later = 0.• Arrangements can be agreed upon for known issues
- Travel, Serious Illness or Work
- Do not mail attachments to me unless agreed upon- Make assignments Web accessible
• When required, notify class of your assignment via blog or class listserv
• Posting or sent email times count as submission times
Tools for KMS workTools for KMS work
• Web browser (HTTP)- Firefox
• News or Feed Reader (RSS, Atom)- Web Based
• Google reader- Windows
• FeedDemon• Thunderbird (also for email)
- Macintosh• NetNewsWire (Lite version)
• Blog posting tool (XML-RPC)- MarsEdit- Ecto
Tools for Graduate SchoolTools for Graduate School
• Text creation & editing tool- Spell & Grammar checking (not a substitute for proofreading)- Formatting & Style markup- XHTML Output (not MS Word)- Learn one tool well, rather than many tools a little
• Bibliography (Information Database)- EndNote
• Notes, Information Management tools- OneNote- OmniFocus- Text files
• Analysis- Calculations- Charts
KMS & ToolsKMS & Tools
• Tools make the rules- The functionality of what you use defines the possibilities of
your work- Learning a few tools well makes work more productive
• Use tools that support collaboration- Open file formats- Easy availability
• Where to find tools- iSchool IT Lab- Campus Computer Store- Versiontracker.com & Download.com- Sourceforge.net
Types of Blogging SystemsTypes of Blogging Systems
• Why not blog yourself?• Putting Weblogs to Work• Blog Tools- Blogger- Movable Type- TypePad- LiveJournal- Radio Userland- WordPress
• Class Blog: WordPress
Personal IntroductionsPersonal Introductions
• Why KM?• Tools you use to organize your information• Tools you use to organize your knowledge?• Background that might be applicable• Anything else
Readings DiscussionReadings Discussion
• Prusak, L. Where Did Knowledge Management Come From?
• Ruggles, Rudy. (1998) The State of the Notion: Knowledge Management in Practice. California Management Review. Vol 40, No. 3. pp 80-90.
Where did KM come from?Where did KM come from?
• Replacement for Info Mgmt or MIS?• Globalization (Competition)• Ubiquitous Information Technology
- Organizing information to get to knowledge- IT Costs are small(er)
• Support & training vs. Hardware & software- We can capture knowledge as developed
• Knowledge Centric Organizations- Personal knowledge more valuable than before
- “judgment, design, leadership, better decisions, persuasiveness, wit, innovation, aesthetics, and humor” i.e. more focus on people than before
- Strategic Approach for Working with Knowledge as Core Function of the Organization
Where did KM come from? (2)Where did KM come from? (2)
• Not just about moving data around• Help organizations do things (k centric)• Focus on Users, not Technology• Sociology
- “Human Capital”- Social Networks
• Philosophy - “know how” & “know what”
• What other fields apply to KM?
So is KM just recycled?So is KM just recycled?
• Back, but to the Future?- Is the pendulum swinging away from KM?
• Information Management- User focus
• Quality Movement- Information development & coordination quality
• Human Capital- Individuals are the assets- Improve personal and group work
• Not re-engineering the organization- Cutting and optimizing without much future focus- IT can replace people
• Outsourcing non-critical (KM producing) tasks
State of the Notion: KM in PracticeState of the Notion: KM in Practice
• 1998, Broad Study of 431 Corporations• Activities- Generating new K- Accessing K from outside- Using K in Decision Making- Embedding K in work- Representing K in technology- Facilitating K growth- Transferring K- Measuring K (p 81)
KM Efforts UnderwayKM Efforts Underway
Accomplishing KMAccomplishing KM
- How can any one, any group do all these?
• Is the Journey to KM the Reward?• Does making people aware of Knowledge help
to establish KM?• Can a focus on rewarding and acknowledging
KM work enable KM in an organization?• How can a KMS help or hinder the KM
process?
KM Project PrioritiesKM Project Priorities
KM & KMS ChallengesKM & KMS Challenges
• Is it possible to get beyond a buzzword?• Can technology solve everything?• Can people solve everything?• Can organizations and groups solve
everything?
KM DifficultiesKM Difficulties
KM BarriersKM Barriers
A new view of KMA new view of KM
• Technology- Innovation- Adoption- Implementation
• People- Behavior- Personality
• Organizations- Culture- Industry- Environment
KM as a NetworkKM as a Network
• Networking metaphors are apt- Routing (around damage)- Frequency- Latency- Information Gain- Entropy- Chaos and Complexity Theory
- The whole is greater than the sum of its parts.• is the greater than Knowledge?
Questions about KM or KMS?Questions about KM or KMS?
• Terminology• Theories• Empirical studies• System descriptions• Organizational environments
Class Work: what’s a KMS?Class Work: what’s a KMS?
• Features that a distributed knowledge collection tool should have- Collaboration- Coordination- Creation- Collection (retrieval)
• What would you look for to determine whether to build or buy for a blog system?- Platform- Content Management- Open format- Extensibility
• Group blogs or individual blogs- Feeds, trackback and guest accounts- Tracking multiple blogs - specialized vs. generalized
Topic Selection (next week)Topic Selection (next week)
• Choose a topic (week) to overview & lead the discussion about our readings- What was interesting about the readings?- What were the great ideas?- What were bad ideas?- How can the concepts be used by people or
organizations?
• How can a KMS help coordinate, discover, organize information & knowledge?
• Your own point of view about KM, KMS + the practicality & promise of these tools and procedures