Knowledge Management

Lecture Overview

Knowledge Mgt Process

Issues in K Creation• Strategic fit• Knowledge Access• Structural barriers• Customer interactions

KM Problems• Info• Process• People

Organisation aka work management structures that suit KM:

• Hypertext org structures• Networked org structures• Flat structures

Lecture Overview

Structures following Strategy The choice of org forms will be influence the KM’s underlrying business goals

1. Customer requirement specification comes from:• 3 types of customers

2. Customer requirement gathering & analysis techniques.

Product Lifecycle conceptsLeadership system drivers

Value ManagementGiving value add to customers through product & service experiences

Reading Overview

1Tacit to Tacit

(Socialisation)

4Explicit to Explicit

(Combination)

Digitalised Knowledge

Knowledge creation starts with People

2Tacit to Explicit

(Externalisation)

3Explicit to Tacit

(Internalisation)

Modes of Knowledge Creation

Reading OverviewAccessing/Mobilising Knowledge is explained by

Spiral of Organisation Knowledge Creation

Reading Overview

1Tacit to Tacit

(Socialisation)

4Explicit to Explicit

(Combination)

Digitalised Knowledge

2Tacit to Explicit

(Externalisation)

3Explicit to Tacit

(Internalisation)

Organisational Learning Theories

Learning starts here

ICT Theories

Reading OverviewMany Knowledge Creation

Process Models

Important to assess:• The Quality• The org & social ValueOf these process models

The transformation of tacit & explicit K translates to creating organisation talents materialises in product/service innovation work & market delivery

Eg the creation of core competencies which give firms massively spreading, unique, value adding and sustainable competitive advantage

Lecture + Reading Integration

Goes Deeper

Knowledge Creation Concepts & Process Mgt

“Integration” ReadingCross Locations

Cross Business Units

Cross OrganisationsCross Cultures/Languages

Cross Timezones

Integration can represents the

processes, methods & techniques that

coordinates & bring together

Locations & time-zonesBUs & Organisations

Cultures & Languages

Methods & Techniques Toolkits

Processes

Explicit Knowledge Knowledge Creation Outcomes