Knowledge Management

Knowledge Management

E Sudhir Warier

vikas publishing house pvt ltd

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Knowledge ManagementISBN: 978-81259-1363-4

First Published 2003

Vikas® is the registered trademark of Vikas Publishing House Pvt LtdCopyright © Vikas® Publishing House Pvt Ltd., 2003

To

My Ever-lov ing Par ent s

&

Priya

wi thout whose l ove and mot iva t i on thi sbook would neve r have be en p enned…

Contents vii

PREFACE

Knowledge Management involves enhancing organizational knowledge throughsound practices of information management and organizational learning.Considerable evidence has emerged to show that what matters is not the ability togenerate information but to assimilate it. Knowledge Management deals with usinginformation which creates value. It is best understood in terms of a continuum thatbegins with raw data.

Knowledge is present in ideas, judgments, talents, root causes, relationships,perspectives and concepts of every individual. Knowledge resides in an individualbrain or is encoded in organizational processes, documents, products, services,facilities and systems. Knowledge forms the basis for, and the driver of, post-industrial economy. Knowledge is the result of learning which provides the onlysustainable competitive advantage. Knowledge is the next paradigm shift incomputing following data processing and information management. Knowledge isall about action, focused innovation, pooled expertise, special relationships andalliances. Knowledge is value-added behavior and activities. For knowledge to beof value, it must be focused, current, tested and shared. This book presentsstrategies, techniques and tools to facilitate the design and development of anorganizational Knowledge Management system.

It has been my observation that the field of Knowledge Management and itsunderlying concepts are not understood by most people, who primarily view thefield as something not easily conquerable. This has led to myriad individualperceptions and has alienated the subject from the common man. The absence ofany suitable text has further precipitated the crisis.

The key objective of the book is to resolve the misconceptions associated withthe subject and present the core concepts of the subject in a simple and lucidmanner. Strategies for the successful implementation of a Knowledge Managementsystem have also been discussed. In order to enlighten the reader as well as presentthe opportunities in the field, an exclusive chapter has been included. I have tried mybest to balance the composition of the book and avoid complex jargons in order tomake the text comprehensive.

viii Knowledge Management

I have put in whole hearted and sincere efforts to make the text self-explanatoryand self-sufficient as possible by providing explanations and integrating conceptsas deemed appropriate. I welcome feedback and suggestions from each of the readerson the content and organization of this book.

E Sudhir Warier

CONTENTS

Preface vii

List of Figures xv

List of Tables xvi

Nomenclature xvii

C H A P T E R 1

Essentials of Computing

Birth of Computing 1Evolution of Modern Computing 2What is Data 3

Data Explosion 4Data Storage 5Data Management 5Architecture, Design and Implementation of Database Systems 7Approaches to DBMS 8

Information Processing 10Information Technologies 11Evolution of Information Systems 12

Evolution of IS Hardware 14Key IS Software Components 16

Implementation of Organizational ‘IS’ 18Implementation Stages 19

Organizational Learning 19Traditional Organizational Information Systems 20Modern Organizational Information Systems 24Deployment of Information Systems 26Summary 27

C H A P T E R 2

Quality, Re-engineering Methodologies, and Business Paradigms

Introduction 29Industrial Evolution 30Quality Methodologies 31

continue

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