Knowledge Management and People CMM
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Transcript of Knowledge Management and People CMM
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Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
Knowledge Management & People CMM
Knowledge Management & People CMM
Presented by Rajesh Naik
@ KM Community, Mumbai (June 9, 2010)
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2 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
Agenda The People CMM Framework
KM Related P-CMM Process Areas
Competency Based Assets PA
Conclusion
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SEIs People CMM
Mission
To help the readiness of organizations to
undertake increasingly complex work by
helping them attract, grow, motivate, deploy, and retain the talent needed to improve their capability
Authors of the P-CMM:Bill Curtis
William HefleySally Miller
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Maturity Levels
Software Engineering InstituteBasic HR
Operational Practices
Competency Based
Practices
Measured &Empowered
Practices
ContinuousImprovement
Level 1Level 1InitialInitial
Level 2Level 2ManagedManaged
Level 3Level 3DefinedDefined
Level 4Level 4PredictablePredictable
Level 5Level 5OptimizingOptimizing
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Process Areas
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6 Rajesh Naik, 2010Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License licenseSource: TeraQuest
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Source: TeraQuest
KMRelated
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Competency Based Assets Purpose
To capture the knowledge, experience, and
artifacts developed while performing processes
(work) for enhancing capability and
performance.
For Skill Improvement
For Performance Improvement
Knowledge,Experience &
Artifacts
Developed whileDoing work
Assets
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Competency Based Assets (Contd.)
Values,Policies
Procedures,Guidelines,Standards
Org Structure,Responsibility Metrics
Audit &Verification
SMEs,Experts
Strategy,Plan
Tech for Storage,Index, Search,
Retrieval
Encouragement
Capture Use Review & Revise
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Competency Based Assets (Contd.)
Encouragement
RewardsRecognition
PerformanceGoals
MonetaryBenefits
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Competency Based Assets (Contd.)
Capture
Make it part of process
Targets for contribution
Review by SMEs
Review for Copyright/ IPR issues
Rewards / Recognition
Metrics related to capture/ growth
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Competency Based Assets (Contd.)
Use
Make it part of process
Productivity Targets
Supported by SMEs
Review for Copyright/ IPR issues
Metrics related to usage/ benefits
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Competency Based Assets (Contd.)
Review/ Revise
Analyze usage/ benefit data
User feedback
SME analysis
Purge/ modify assets
Enhance search facilities
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Elements of Managing Change
VisionActionPlanResourcesIncentivesSkills Change
ActionPlanResourcesIncentivesSkills Confusion
VisionActionPlanResourcesIncentives Anxiety
VisionActionPlanResourcesSkills
GradualChange
VisionActionPlanIncentivesSkills Frustration
Vision ResourcesIncentivesSkillsFalseStarts
* Delorise Ambrose, 1987. Personal communication.
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Conclusion
KM is an integral part of People CMM
P CMM (CBA process area) can provide great guidance for KM implementation
Implementation of KM is essential for higher maturity levels of P CMM
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About this Presentation
More resources on the subject are available from the creator of this presentation at:
http://http://http://http://wwwwww.rajeshnaik.comww.rajeshnaik.comww.rajeshnaik.comww.rajeshnaik.com
Rajesh Naik, 2010Rajesh Naik, 2010Rajesh Naik, 2010Rajesh Naik, 2010
This work is released under a Creative Commons Attribution-NonCommercial-ShareAlike3.0 Unported License license. This means you can use it for non-commercial purposes so long as you include the copyright line Rajesh Naik, 2010". If you create derivative works using this work, they should also be made available under a similar license. For further information go to http://creativecommons.org/licenses/by-nc-sa/3.0/ For uses outside the scope of the license, contact Rajesh Naik at [email protected]
Author: Rajesh NaikConsulting Partner
QAI India Limited
[email protected]@gmail.com
+91 9845488767
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Thank YouRajesh Naik
Consulting PartnerQAI India Limited
Mobile+91 9845488767
Website
www.rajeshnaik.com
Also, have a look at the latest business novel:
Aligning Ferret: How an Organization MeetsExtraordinary Challenges
By Swapna Kishore & Rajesh Naik
Website: http://www.postscript-impressions.com