KNOWLEDGE MANAGEMENT

GROUP 1Biju KarthikeyanManivel LinconNafisa Shireen Pragnya MishraSridevi

OBJECTIVE Understand knowledge management (KM)Briefing on KM modelsKM- Strategy, Initiatives, and ProcessesManaging Organizational StructuresKM and Core CompetenciesKM SystemsKM ToolsKM Resources and Techniques.

INTRODUCTION

What is knowledge management?◦Ideas◦Read◦Heard◦Imagine

The Old Pyramid

Knowledge is a fluid mix of framed experience, values, contextual information and expert insight that provided a framework for evaluating and incorporating new experiences and information.

TYPES OF KNOWLEDGE

Embedded Knowledge

◦It refers to the knowledge that is locked in processes, products, culture, routines, artifacts, or structures

◦Embedded knowledge is found in: rules, processes, manuals, organizational culture, codes of conduct, ethics, products, etc.

KNOWLEDGE RESIDES AS Structured Information Unstructured Information Expertise

KM Definition

KM is the creation, extraction, transformation and storage of the correct knowledge and information in order to design better policy, modify action and deliver results

◦ (Horwitch and Armacost (2002)

KM SYSTEMS AND MODELS SECI MODEL N-FORM ORGANIZATION (Gunnar Hedlund) KNOWING AND KNOWLEDGE (Earl) THE OK NET AND THE OCS (Carayannis) THREE PILLARS OF KNOWLEDGE MANAGEMENT (Wiig) A MODEL OF INTELLECTUAL CAPITAL (Edvinsson) THE ECOLOGY OF KNOWLEDGE MANAGEMENT (Snowden) KNOWLEDGE MANAGEMENT PROCESSES (Inkpen & Dinur) INTELLECTUAL CAPITAL MANAGEMENT (Van Buren) A TAXONOMY OF KNOWLEDGE MANAGEMENT (Despres &

Chauvel) THE KM PROCESS FRAMEWORK (Bukowitz & Williams) THE KM MATRIX (Gamble & Blackwell) AN INTEGRATED KNOWLEDGE MANAGEMENT MODEL

SECI MODEL

KM- STRATEGY,INITIATIVES, AND PROCESSES

KNOWLEDGE DISCOVERY AND DETECTION

Explicit knowledge Tacit knowledge Embedded knowledgeKNOWLEDGE ORGANIZATION & ASSESSMENT Explicit knowledge organization Tacit knowledge organization Embedded knowledge organizationKNOWLEDGE SHARING Explicit knowledge sharingExplicit knowledge sharing and IT Tacit knowledge sharing Tacit knowledge sharing and IT Embedded knowledge sharing Embedded knowledge sharing and IT

MANAGING KNOWLEDGE REUSE

Three roles for knowledge reuseKnowledge reuse situationsProblems and recommendations for managing

knowledge reuseKNOWLEDGE CREATIONManaging knowledge creationKNOWLEDGE ACQUISITIONCustomersSuppliersCompetitorsPartners/Alliances

MANAGING ORGANISATIONAL STRUCTURES

Types of organizational structures

• Formal

• Informal

Organizational Culture Change Organizational culture represents the way things are

done in an organization, encompassing the values,

beliefs, and attitude that generate a common framework

for interpreting events.

DEFINING AND MAPPING ORGANIZATIONAL CULTURE

KM AND CORE COMPETENCIES

“The collective learning of the organization, especially how to coordinate different production skills and integrate multiple streams of technologies”

(Pralahad and Hamel)

How core competencies are managed:Identifying and assessing core competenciesSustaining core competenciesBuilding core competenciesUnlearning core competencies

KNOWLEDGE MANAGEMENT SYSTEMS

• Problems and failure factors• Promoting acceptance and usefulness

• Step 1: KMS organizational fit • Step 2: KMS acceptance • Step 3: KMS continued use

KM TOOLSGROUPWARE SYSTEMSTHE INTRANET & EXTRANETWAREHOUSING DATA: THE DATA

WAREHOUSE, DATA MINING, OLAP, AND DATA VISUALIZATION

DECISION SUPPORT SYSTEMSCONTENT MANAGEMENT SYSTEMSDOCUMENT MANAGEMENT SYSTEMS

Groupware SystemsCommunication tools: Tools for sending messages

and files, including email, web publishing, wikis, file sharing, etc.

Conferencing tools: e.g. video/audio conferencing, chat, forums, etc.

Collaborative management tools: Tools for managing group activities, e.g. project management systems, workflow systems, information management systems, etc.

Groupware Acquisition/DesignGroupware Implementation Issues

The Intranet & ExtranetINTRANETFunctions : Publishing: E.g. homepages, newsletters, documents, employee directories. Searching: The intranet can integrate different search functions, e.g. through a

search engine or using a system of categorization. Transacting: Allows user to make transactions with other web/intranet

homepages. Interacting: Collaborative applications and other groupware, expert finders,

directories, etc. Recording: It can be used as a storage medium for such elements as

procedures, best practices, and FAQs (embedded and explicit knowledge). Implemented solutions : Knowledge sharing. Innovation management. Comments. Ratings. Participation rewards. Customized collections

Extranet

Warehousing Data: The Data Warehouse, Data Mining, OLAP, and Data Visualization

OLAP Query and reporting. Multidimensional

analysis. Statistical analysis.

Data MiningBusiness understanding -

> data understanding -> data preparation -> modeling -> evaluation -> deployment

Data VisualizationData & Info - Graphically

Decision Support SystemsRole-access and manipulate data.Goal-enhance decision-making and solve problems by

working with the manager.Three criteria for success: Compatibility, Understandability,

and EffectivenessAn effective decision support system requires that the

organization: Investigates the decisions made within their firm Compares these decisions with KM activities Evaluates any current decision support system in light of

this Modifies said system if necessary

Content Management SystemsFunctions: Provide templates for publishing Tag content with metadata Make it easy to edit content Version control Allow for collaborative work on content Integrated document management systems Workflow management Provide extensions and plug-ins for increased functionality

Factors for consideration: Technology Ease of use Total cost of ownership Cross Platform Support and Scalability Web Presence Management Solution deployment:

Document Management SystemsAid in the publishing, storage, indexing, and retrieval of documents(explicit knowledge)Functions: Capturing Classification using metadata Indexing Searching & retrieval Versioning Administration & securityAdvantage: The document management systems offer reduced

operational costs, improved efficiency and speed of retrieval, improved consistency, and more safety (both in terms of file backups and security measures).

KNOWLEDGE MANAGEMENT RESOURCES & TECHNIQUES

i)Knowledge management training

EducationConsultancy

ii) Story telling

iii) Mentoring

THANK YOU