Knowledge. Insight on Trends. Forecasts.€¦ · USA Vacancy Rankings Top 20 Rank Market Q2 14 Q2...
Transcript of Knowledge. Insight on Trends. Forecasts.€¦ · USA Vacancy Rankings Top 20 Rank Market Q2 14 Q2...
The Retailers Strike Back: How Bricks and Mortar Will
Survive and Thrive in the Age of E-Commerce
Market Knowledge. Insight on Trends. Expert Forecasts.
ICSC 2014 Tennessee/Kentucky Idea Exchange
Industrial is on Fire!
20.8 Billion SF
Inventory
Occupancy Growth
MSF (Q4-12)
MSF (Q1-13)
MSF (Q2-13)
MSF (Q3-13)
MSF (Q4-13)
MSF (Q1-14)
2014 Might Break Records
20.8 Billion SF
Inventory
Top Five Industrial
Occupancy Growth
Years USA
MSF 1997
MSF 1995
MSF 2013
MSF 2005
MSF 1998
2014 Occupancy Growth Will Likely Reach…
MSF
E-Commerce Mega Space
Technology Changes Everything
The Future According to a Visionary…
“We always overestimate
the change that will occur
over the next two years
and underestimate the
change that will occur in
the next ten.”
Bill Gates The Road Ahead
1996
The Future According to the Rest of Us…
“I was a peripheral
visionary. I could see the
future, but only way off to
the side.”
Steven Wright
U.S. Shopping Center Development
.
Source: Cassidy Turley Research, Costar Group
24.1
19.5
17.7
14.2
20.7
25.5
20.9
18.4 19.3
8.6
3.2
5.1
2.4
17.1
0
5
10
15
20
25
30
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Mil
lio
ns
, S
F
Shopping Center Development
Shopping Center Deliveries 137 Million SF of
Shopping Center
Space Built in US
2002 - 2008
Amazon Today:
56 Million SF of
Distribution Space
Throughout the US
The Amazon Effect
The Amazon Effect
Amazon in 2016:
90 Million SF of
Distribution Space
Throughout the US
Game Changer or Sport Changer?
20.8 Billion SF
Inventory
The Race for Same Day Delivery?
Old Paradigm:
A Few Days/A Few Warehouses
New Paradigm:
Same or Next Day/Lots of Warehouses
Approaches to E-Commerce Fulfillment
20.8 Billion SF
Inventory
Existing
Bricks &
Mortar
Storefronts
Combination
E-Commerce/
Distribution
Centers
Segregated
E-Commerce
Fulfillment Centers
Retail Boom in Form of Industrial Space
20.8 Billion SF
Inventory
Amazon’s Not the Only One Growing….
Industrial demand is all about retail demand…
A Quick Case Study…
20.8 Billion SF
Inventory Kohl’s Shifted CapEx Budgets Away from Bricks and Mortar
to Building E-Commerce Platform and Supply Chain…
They’re NOT the Only One….
CapEx Budget Store Unit Growth E-Commerce as % of CapEx (estimate)
12 Months Ending 2/14 $643,000,000 12 60%
12 Months Ending 2/13 $785,000,000 48 10%
E-Commerce as Share of Retail
2%
3%
4%
5%
6%
7%
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
$70,000
$80,000
Total E-Commerce $ (millions) % of Total Retail Sales
Source: Census Bureau
($)
Mil
lio
ns
The Good News?
E-Commerce Only Accounts for 6.2% of all US
Retail Sales
The Bad News?
E-Commerce Only Accounts for 6.2% of all US
Retail Sales
E-Commerce as Share of Retail
Source: FTI Consulting
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
Forecast Online Market Share (excluding groceries, gas & auto)
ForecastOnlineMarketShare(excludinggroceries,gas &auto)
Source: FTI
Consulting
E-Commerce The Rise of E-Commerce
1,877 1,915 2,014
2,105 2,442
165 190 221 254 292
-5%
0%
5%
10%
15%
20%
0
500
1,000
1,500
2,000
2,500
3,000
2010 2011 2012 2013 2014
Y/Y
Ch
an
ge %
Gro
wth
in
$B
U.S. Retail U.S. Online Retail
Retail % Change Online % Change
Online vs. Traditional Retail Sales Growth
Retail Sales Performance
-4.0 -2.0 0.0 2.0 4.0 6.0 8.0 10.0 12.0
ALL RETAIL
Retail (excluding automotive)
Department Stores
Sporting Goods, Hobby, Book & Music
Gas Stations
Miscellaneous
General Merchandise
Electronics & Appliances
Grocery
Clothing & Accessories
Food & Beverage
Restaurants
Health & Personal Care
Furniture & Home Furnishings
Non Store Retail
Automotive
% Change Sales Y-o-Y May 2014
% ChangeSales Y-o-YMay 2014
Source: Census Bureau
What’s the Difference?
20.8 Billion SF
Inventory
Typical Big Box Industrial:
• Land Cost: $24
PSF/$12 LSF
• Building Cost:
$26 PSF
• Soft Cost: $20 PSF
• TOTAL: $70 PSF
• Rents: +/- $4.20 PSF
Annually
(So Cal Costs)
Source: Ware Malcomb/Panattoni
What’s the Difference?
20.8 Billion SF
Inventory
E-Commerce Fulfillment:
• Land Cost: $20
PSF/$30 LSF
• Building Cost:
$149 PSF
• Soft Cost: $45 PSF
• TOTAL: $214 PSF
• Rents: +/- $12.75 PSF
Annually
(So Cal Costs)
Source: Ware Malcomb/Panattoni
Mega Bulk Industrial Market
40 – 70 Million SF Total Demand Next 3 Years
20.8 Billion SF
Inventory
MSF
Suitable for
Modern Users
Industrial
Development
Skyrocketing!
Grim Outlook for Bricks and Mortar Retail?
Closing 175
Closing 150
Closing 400
Closing 80
Closing 100+
Closing 30
Bad News Keeps on Coming…
Closing 225
thru 2015
Closing 50
Closing 1,100?
Closing 125
Closing 40
But Wait… There’s More Coming…
Closing 76
Closing 200+
thru 2018
Closing 130
Closing 100
Closing 170
thru 2017
DECLINING
↓ Bookstores
↓ Video Stores
↓ Mid-priced apparel
↓ Mid-priced grocery
(particularly unionized)
↓ Office Supplies
↓ Stationary/Gift Shops
↓ Shipping/Postal Stores
↓ And Casual Dining
(Older, Struggling Concepts Shrinking)
DECLINING
Retailer Contraction | 2014…
So Why is Vacancy Down?
20.8 Billion SF
Inventory
San Francisco
San Diego
Santa Barbara
Miami
Oakland/East Bay
Orange County
Austin
San Jose
Boston
New York City
Minneapolis
Washington DC
Pittsburgh
Shopping Centers Top 20 All Below 7.0% Vacancy
Salt Lake City
Source: Costar Analytics/ Cassidy Turley Research
North New Jersey
Little Rock
Des Moines
Baltimore
Los Angeles
Hawaii
National Shopping Center
Vacancy Q2 2014 (Prelim):
8.4%
Q1 2014: 8.5%
Q2 2013 8.8%
USA Vacancy Rankings Top 20 Rank Market Q2 14 Q2 13 Rank Market Q2 14 Q2 13
1. San Francisco 2.9% 3.5% 11. Los Angeles 5.6% 6.1%
2. Hawaii 3.2% 4.4% 12. Baltimore 6.3% 6.7%
3. San Jose 4.4% 5.6% 13. Austin 6.4% 6.9%
4. Pittsburgh 4.7% 5.2% 14. Salt Lake City 6.4% 5.7%
5. NYC Metro 4.7% 5.1% 15. Des Moines 6.5% 6.4%
6. Oakland/East Bay 5.2% 6.4% 16. Miami 6.6% 6.9%
7. Washington DC 5.2% 5.7% 17. San Diego 6.6% 6.8%
8. Boston 5.3% 5.4% 18. Little Rock 6.7% 7.0%
9. Orange County 5.6% 6.3% 19. N. New Jersey 6.7% 7.0%
10. Santa Barbara 5.6% 6.1% 20. Minneapolis 6.8% 7.1%
Shopping Center Vacancy Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
USA Vacancy Rankings 21 thru 40 Rank Market Q2 14 Q2 13 Rank Market Q2 14 Q2 13
21. Raleigh/Durham 7.0% 7.3% 31. New Orleans 8.0% 7.9%
22. Seattle 7.4% 7.5% 32. Tulsa 8.1% 8.4%
23. Denver 7.4% 7.8% 33. Richmond 8.1% 8.5%
24. San Antonio 7.6% 7.8% 34. Louisville 8.2% 8.9%
25. Portland 7.6% 7.7% 35. Tampa 8.7% 9.7%
26. Philadelphia 7.7% 8.0% 36. Omaha 9.1% 10.3%
27. Charleston 7.8% 7.9% 37. Albuquerque 9.1% 9.9%
28. Houston 7.8% 8.6% 38. Orlando 9.1% 10.0%
29. Tucson 7.9% 8.9% 39. Dallas 9.6% 10.2%
30. Hampton Roads 7.9% 8.5% 40. Charlotte 9.6% 9.6%
Shopping Center Vacancy Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
USA Vacancy Rankings 41 thru 60 Rank Market Q2 14 Q2 13 Rank Market Q2 14 Q2 13
41. Nashville 9.9% 10.9% 51. Cincinnati 11.3% 12.1%
42. Indianapolis 9.9% 10.1% 52. Atlanta 11.4% 12.4%
43. Oklahoma City 10.1% 10.6% 53. Detroit 11.5% 12.1%
44. Inland Empire 10.1% 10.7% 54. Birmingham 11.7% 12.1%
45. Milwaukee 10.2% 10.6% 55. Sacramento 11.8% 12.3%
46. Kansas City 10.3% 10.1% 56. Las Vegas 12.0% 12.1%
47. Jacksonville 10.5% 10.6% 57. Phoenix 12.0% 12.7%
48. St. Louis 10.6% 11.1% 58. Cleveland 12.1% 12.5%
49. Chicago 10.7% 9.9% 59. Memphis 13.6% 13.7%
40. Mobile 10.7% 9.7% 60. Reno 14.8% 14.5%
Shopping Center Vacancy Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
Top Rents Growing Rapidly
20.8 Billion SF
Inventory
Rent Growth MSA’s in the US
Source: Costar Analytics/ Cassidy Turley Research
Seattle
Portland
San Francisco
San Diego
Los Angeles
Miami
East Bay
Orange County
Inland Empire
San Antonio
Austin
Denver
Raleigh San Jose
Boston
New York City
Minneapolis
Washington DC
Pittsburgh Salt Lake City
Houston
Atlanta
Orlando Tampa
Charlotte
Jacksonville
Nashville
Cincinnati
Indianapolis
St Louis
Louisville
Cleveland
Detroit
Chicago
Milwaukee
Kansas City
New Orleans
Sacramento Reno
Las Vegas
Phoenix
Dallas
Oklahoma City
Hartford
Columbus
New Jersey
Philadelphia
Greater than 10% Growth
5% - 10% Growth
Shopping Center Absorption
Q1 2013 – Q1 2014
20.8 Billion SF
Inventory
Growth: 750k sf+ last 12 months
San Jose
784k
Orange County
823k
Sacramento
1m Denver
1.4m
Boston
1.1m
LA
1.2m Phoenix
2.3m
Inland
Empire
1.3m
Dallas
2.5m
Houston
2.5m San Antonio
1.0m
Northern New Jersey 1.3m
Washington DC
1.8m
Atlanta
2.6m
Detroit
1.3m
Philadelphia 1.1m
St
Louis
1m
Tampa 1.3m
Source: Costar Analytics/ Cassidy Turley Research
Orlando 940k
Cincinnati
805k
Cleveland
793k
USA Top Rents Rank Market Top Rents Rank Market Top Rents
1. Hawaii $50+ 11. San Diego $40+
2. Los Angeles $50+ 12. Chicago $38+
3. NYC Metro $50+ 13. Oakland/East Bay $38+
4. Orange County $50+ 14. Dallas $36+
5. San Francisco $50+ 15. Las Vegas $36+
6. Boston $45+ 16. Houston $33+
7. Miami $45+ 17. Northern New Jersey $33+
8. San Jose $45+ 18. Seattle $33+
9. Washington DC $45+ 19. Atlanta $30+
10. Miami $40+ 20. Austin $30+
Top Center Rents Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
USA Top Rents (continued) Rank Market Top Rents Rank Market Top Rents
21. Indianapolis $24+ 31. Reno $21+
22. Nashville $24+ 32. St. Louis $21+
23. Tucson $24+ 33. Birmingham $20+
24. Jacksonville $23+ 34. Omaha $20+
25. Minneapolis $23+ 35. Pittsburgh $20+
26. Milwaukee $23+ 36. Santa Barbara $20+
27. Raleigh/Durham $22+ 37. Oklahoma City $18+
28. Richmond $22+ 38. Des Moines $18+
29. Louisville $21+ 39. Little Rock $18+
30. New Orleans $21+ 40. Mobile $18+
Top Center Rents Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
USA Top Rents (continued) Rank Market Top Rents Rank Market Top Rents
41. Baltimore $30+ 51. Detroit $26+
42. Denver $30+ 52. Orlando $26+
43. Inland Empire $30+ 53. Charleston $25+
44. Kansas City $30+ 54. Salt Lake City $25+
45. Sacramento $30+ 55. San Antonio $25+
46. Philadelphia $30+ 56. Tampa $25+
47. Phoenix $30+ 57. Albuquerque $24+
48. Sacramento $30+ 58. Cincinnati $24+
49. Portland $28+ 59. Cleveland $24+
50. Charlotte $27+ 60. Hampton Roads $24+
Top Center Rents Q2 2014 (Prelim)
Source: Costar Analytics/ Cassidy Turley Research
The Rising Tide Lifts All Boats?
20.8 Billion SF
Inventory
Nope… Divide in Rents Growing
Shopping Center Rent Growth (ALL)
20.8 Billion SF
Inventory
Rent Growth MSA’s in the US
Source: Costar Analytics/ Cassidy Turley Research
Seattle
Portland
San Francisco
San Diego
Los Angeles
Miami
Oakland
Orange County
Inland Empire
San Antonio
Austin
Denver
Raleigh San Jose
Boston New
York City
Minneapolis
Washington DC
Pittsburgh Salt Lake City
Houston
Atlanta
Orlando Tampa
Charlotte
Jacksonville
Nashville
Cincinnati
Indianapolis
St Louis
Louisville
Cleveland
Detroit
Chicago
Milwaukee
Kansas City
New Orleans
Sacramento Reno
Las Vegas
Phoenix
Dallas
Oklahoma
City
Northern New Jersey
Philadelphia
Greater than 10% Growth
5% to 10% Growth
Hawaii
Tulsa Richmond
Omaha
Charleston
Albuquerque
Baltimore
Little Rock
0% to 5% Growth
Tucson
0% to -5% Growth
Memphis
Trends for Landlords
20.8 Billion SF
Inventory
Rising Tide Not Lifting All Boats
Acceleration of Class Bifurcation
Growth slowing in initial recovery markets because of lack of quality space
Accelerated growth in secondary markets for quality space
Skyrocketing rents for quality
The Moral of the Story?
20.8 Billion SF
Inventory
BE CLASS A!!!
BE CLASS A!!!
BE CLASS A!!!
The Three Types of Malls…
20.8 Billion SF
Inventory
1. Trophies
The Three Types of Malls…
20.8 Billion SF
Inventory
1. Trophies
2. Trannies (Transitional)
1. Trophies
2. Trannies (Transitional)
3. Terminal (Wrecking Ball)
The Three Types of Malls…
20.8 Billion SF
Inventory
What Does it Mean for Shopping Centers?
New Shopping Center
have More:
Food-Related
Service-Oriented
Entertainment
Mixed-use
Blending of Formats
Retailers Are Looking For The “Sure Thing”
Landlords Need to Deliver it!
Feeling Better in the Neighborhood
20.8 Billion SF
Inventory
Largely Business as Usual for
Neighborhood Centers
Grocery/Drug Anchors Less
Impacted by E-Commerce
Core Tenancy:
Drug/Grocery (E-Commerce
Immune So Far)
Restaurants
Service
Mom-and-Pop (Coming Back
Slowly W/Home Values)
Power Centers Adapting
20.8 Billion SF
Inventory
The New Power Center:
Beefed Up Food Presence
(Walmart/Target Superstore Anchors
Bulletproof)
Smaller Boxes/More Discounters
Restaurant/Service Concepts
Tenant Mix Exploits Regional and
Neighborhood Draws
But Who is Still Growing?
17,208 15,935
3,437
1,655 1,052 1,016 712
Planned Unit Growth by Retail Sector
(Next 12 Months)
42%
Restaurant Other Apparel Dollar Home Grocery Drug
The retail marketplace will change more in the
next 5 years than it has in the past 20…
E-Commerce is radically impacting who is
growing
Retailer Growth | 2014
20.8 Billion SF
Inventory
↑ Grocery (Smaller Format Concepts) Discount/Ethnic/Organic/Upscale
↑ Pet Supplies
↑ Fast Food/Fast Casual
↑ Upscale Dining
↑ Fitness/Health/Spa Concepts
↑ Medical
↑ Automotive Parts & Services
↑ Thrift/Dollar Stores
↑ Arts and Crafts Stores
↑ Furniture/Mattress Stores
↑ Drug Stores
↑ Off-Price Apparel
↑ Luxury Apparel/Accessories
↑ Children’s Apparel
↑ Sporting Goods
↑ Wireless Stores
↑ Banks
Growth Still Impacted by Economics
Growth at the far ends
of economic spectrum
o Luxury retailers are back
o Discounters exploding
o Mid-Priced retailers
shrinking (mostly)
Growth 2014
Increasingly Impacted by E-Commerce
Retailers NOT competing
with online sales
o Restaurants
o Grocery/Food Related
o Service Related
Growth 2014
Fewer Rooftops to
follow
High Density Population
Higher Levels of Income
Higher Levels of
Jobs
Good Future Growth
Prospects Growing
Retailers Looking for
“Sure Things”
What Are They Looking For?
Stage One of Recovery
(2010 – 2013)
More Rooftops to
follow
Still Higher Density
Population
Still Higher Levels of Income
Secondary and Tertiary
Markets
Slightly More Risk Tolerance
Growing
Retailers Looking for
“Sure Things”
What Are They Looking For?
Stage Two of Recovery
(2014 – ?)
Cheaper Rents
Class More Important Than Ever
Stay Classy Class A
Everywhere
Class B Demand spilling over in
stronger markets
Class C Mom and Pops
Bottom Feeders
The Bad News for Bricks and Mortar
Retailers shrinking footprints
Twilight of the big boxes
Sharp contraction among
segments with heavy
e-commerce competition
o Office supplies
o Consumer electronics
o Bookstores, toys
Negative to flat growth
o Mid-priced hard goods, apparel
What’s it All Mean? Have/Have Nots
CLASS B
CLASS C
CLASS A
Greater
Bifurcation
Between
Classes
Winners,
Losers…
And Not a
Lot in the
Middle
Something to Consider…
Opening 700
Opening 400
Opening 340
Opening 60
Opening 35
Over the past three years
Dollar Stores have opened
more than 1,800 units per
year on average…
ONE EVERY 4.8 HOURS…
Coming to an End?
In April
reduced
planned store
openings from
600 to 400…
Announced
plans to close
370 stores…
Is Market
Saturation
Finally at
Hand?
Something Else to Consider…
Food Sales ($ Billions) 2010 2011 2012 2013 Thru March 2014
At Home 584.6 697.2 716.0 743.2 181.6
Away From Home 554.8 576.4 638.4 667.5 158.3
Percent Change From Previous Year
At Home 1.3 19.3 2.7 3.7 2.1
Away From Home 9.0 3.9 10.8 4.6 -1.2
US Food Expenditures
Restaurants have
accounted for more
than 40% of all unit
growth in US since
2010…
But is the pie big
enough?
Are we due for
consolidation?
What About Restaurants?
Will the Cavalry Come in Time?
Will the Middle Class Consumer Return?
Home Prices Still Gaining
20.8 Billion SF
Inventory
Portland +8%
San Diego +14%
Los Angeles +7%
Atlanta +13%
Las Vegas +24%
Phoenix +9%
Houston +19%
San Francisco
+7%
New York City +6%
Minneapolis +8%
Washington DC+7%
Y-o-Y Gains in Median List Price
April 2013 vs April 2014
Salt Lake City
Source: National Association of Realtors/ Cassidy Turley Research
Chicago +19%
Reno +25% Denver +24%
Inland Empire +20%
Sacramento +20%
Houston +18%
Detroit +17%
Miami +7%
Orlando +11% San Antonio +11%
Orlando +10%
Nashville +10%
Kansas City +9%
Tucson +9%
Oklahoma City +9%
Orange
County+8%
Charlotte +8%
Indianapolis +7%
Return of the Wealth Effect
Source: Cassidy Turley Research/Wells Fargo Economists
“A one dollar increase in housing wealth increases
consumption 9 cents…”
Consumer Wealth and A Changing Wealth Effect,
Wells Fargo Economics Group
=
Income Growth Slowly Kicking In…
-2.0%
-1.0%
0.0%
1.0%
2.0%
3.0%
Q2 12 Q3 12 Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14
$13,000
$13,500
$14,000
$14,500
$15,000
Personal Income ($ Billions) Quarterly Change
$ Billions Income Growth Slowly Improving…
Retailers Strike Back: The New Paradigm
OMNI
CHANNEL
Experience
Convenience
Shopping
Bricks
E-commerce
Clicks
Omni-Channel
Website to Drive Customers to Stores
Store experience to drive customers back
to website
Focus on Demographic Shifts
1. Millennials
2. Boomers
3. Hispanics
Demographic Shifts…
Gen-X… Nobody Loves You
Boomers vs. Millennials
Source: Nielsen
Millennials:
77 Million
Boomers:
77 Million
12%
24%
16%
24%
24%
Population by Generation
GreatestGeneration
Boomers
Generation X
Millennials
Generation Z
Boomers vs. Millennials
81%
70% 68%
55%
27%
83% 81%
62%
58%
26%
Research Products Buy Goods Travel Reservations Banking Auction
% o
f in
tern
et
use
rs
Boomer Internet Users (Ages 46-64)
Millennials (Ages 18-29)
Source: Pew Internet & American Life Project: “Baby Boomers In The Digital Age,” by Lee Rainie, 3/10
Demographic Shifts
13 16 19 23 27 3013
14 1414
15 15
70 65 6060 51 46
45
67
89
0
10
20
30
40
50
60
70
80
90
100
2000 2010 2020 2030 2040 2050
White/Non-Hispanic
Asian
Black
Hispanic
Source: Census Bureau
Ethnicity as % of U.S. Population
Hispanic
Population
Doubles by
2050
Demographic Shifts
Asian 142% Growth
Hispanic 167% Growth
Source: Nielsen
Ethnicity Growth Through 2050
Latinos Make Up 20% of
All Youth in US
However Their Share is
Much Higher in Many
States
New Mexico 51%
California 42%
Texas 40%
Arizona 36%
Nevada 31%
Colorado 24%
Florida 24%
The Emerging Hispanic Consumer
$0
$500
$1,000
$1,500
$2,000
1990 2000 2010 2012 2015 2017
Hispanic Buying Power
($)
Bil
lio
ns
Source: Selig Center for Economic Growth, University of Georgia--Athens
Experiential Retail…
Make Shopping Centers the
Center of the Community
Movies
Concerts
Fashion Shows
DIY Workshops
Cooking Demos
Wine/Food Events
Yoga/Fitness
Retailers Adapting…
Experiential Retailing
Interactive Displays
More Store Events
In-Store Tech Experience
Retail Kiosks for
Ordering Goods Online
In-Store Digital Touch
Screens
In-Store Remote
Control/M-Phone
Purchasing
Landlords/Retailers Adapting…
Look for More Retailers
Using Bricks and Mortar
as Online Showroom
Space
Creative Use of Vacant
Space—Storefront
Windows
More Online Retailers
Going Bricks and Mortar Bonobos
Art.com
Google?
The M-Commerce Wave and
Beacon Technologies
Tracking Consumer
Behavior on
Smartphones
Offering Free Wi-Fi
and tracking it
The Future is Now…
Renewed Emphasis on Customer Service
Shopping is about experience. Ignore at your own peril
Thank You!
Garrick Brown Research Director
Cassidy Turley
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