Knowledge Hub Advisory Group 17 Sep09
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Transcript of Knowledge Hub Advisory Group 17 Sep09
The Knowledge The Knowledge HubHub
Knowledge Hub Advisory Group17 September 2009
Steve DaleAssociate Consultant
Housekeeping
• No fire alarm exercises planned – if alarm sounds it’s real.
• Buffet lunch at 12.45 pm• Mobile phones ON but silent• Wifi available (?)• Use hashtag #khub if Twittering, tag
khub if blogging.
Agenda
10.00 Tea/Coffee and Networking
10.30 Welcome and Introductions
10.45 What is ‘The Knowledge Hub’
11.15 Terms of Reference
11.30 Social Media Strategy
12.15 Future meetings F2F, Virtual and Telecons
12.30 Summary and Next Steps
12.45 Buffet Lunch
The Knowledge HubBusiness Context
Some Background
• The Knowledge Hub is a 2-3 year project commissioned and funded by the CLG.
• It is being managed by the Improvement and Development Agency (IDeA).
• The scope includes people, technology, data and process.
• The project started in February 2009.
Objectives• Facilitate easier/faster sharing of experience• Find help (ask a friend)• Enable comparison and challenge• Create a Local Gov culture of collaborative
practice development, sharing and problem solving
• Using Web 2.0 to unlock sector led participation
• Encourage strong-bottom-up element and engage broad base of workers
Audience
• Practitioners in councils (politicians, and officers)
• Practitioners across local public service
• Regulators• Policy makers• Experts and other specialist interests• National and international
What success will look like for councils• Understands it’s own strengths and weaknesses (level of
self awareness) • Has rapid access to the experience of other councils in the
development of its own approaches• Is responsive to new ideas and ready to adopt them• Is recognised for its own expertise and is ready to share it• Encourages its staff to innovate and engage with others
outside the council in the development of ideas• Is open about its own performance and seeks support and
challenge from others• Is willing to engage in the challenge of other councils and
provide support for their development• Is supporting/encouraging itself to innovate
What success will look like for the sector• It is ready to learn quickly and can respond quickly to new
challenges and responsibilities.• It avoids duplicate development and co-produces where-ever
possible• It is imaginative, innovative and open to new ideas from
internal/external sources• It is confident, imaginative and ambitious• It can identify those at risk and help address poor performance • It can identity common problems and assemble evidence for
common solutions• It is self aware, can define shared requirements and speak with a
shared voice• It is aware of its own performance and is open to challenge• It can signpost to the best of ‘breed’• It manages central /local relationships• It can learn quickly from abroad (international Government Unit)
Three Principal Workstreams
Technology
Knowledge Hub ProjectKnowledge Hub Project
Business RequirementsFunctional Requirements
Testing
Solution ProcurementSystems IntegrationHosting
Design Support
Business RequirementsFunctional Requirements
Solution Procurement
Business RequirementsFunctional Requirements
Systems IntegrationSolution Procurement
Business RequirementsFunctional Requirements
HostingSystems IntegrationSolution Procurement
Business RequirementsFunctional Requirements
DesignHostingSystems Integration
Solution Procurement
Business RequirementsFunctional Requirements
TestingDesignHostingSystems Integration
Solution Procurement
Business RequirementsFunctional Requirements
SupportTestingDesignHostingSystems Integration
Solution Procurement
Business RequirementsFunctional Requirements
Training
Communications
SupportIncentives
Standards
Org Development
Education
Training
Education Support
Training
EducationIncentives
Support
Training
EducationCommunications
IncentivesEducation
CommunicationsIncentives
Education
StandardsCommunications
IncentivesEducation
StandardsCommunications
IncentivesEducation
Org Development
StandardsCommunications
IncentivesEducationEducationEducation
IncentivesEducation
CommunicationsIncentives
Education
StandardsCommunications
IncentivesEducation
StandardsCommunications
IncentivesEducation
StandardsCommunications
IncentivesEducation
Org DevelopmentPractice Development
Policies StandardsCommunications
IncentivesEducationPeople
Data (content)
Culture Change(Knowledge Ecology)
User-generated
System-generated
Data feedsPublic datasets
BeaconsRenewal
EfficiencyExchange
Partnerships &Places Library
TobaccoControl
Discreet programme
s which provide a basis on which to
develop and build the
Knowledge Hub
BeaconsRenewal
EfficiencyExchange
ESD Toolkit
StatusProgramme Status
Beacons Renewal Less themes. New process, new name. Higher barriers for acceptance. More emphasis on knowledge sharing.
Efficiency Exchange London Efficiency Challenge. 33 borough councils. New CoP platform with self-evaluation and benchmarking tool. Model to be extended to other RIEPS.
Partnerships and Places
ITT for new Web 2.0 collaborative platform. Start development Oct09
Tobacco Control CoP established involving 25 local authorities sharing best practice.
EfficiencyCoPs
Self assessment Benchmark
Data
PeerChallenge
Efficiency ExchangeEfficiency Exchange
Best Practice Resources
Best Practice CollaborationAllows users from participant authorities to develop and actively share best practice knowledge
Self AssessmentData collected from councils helps highlight where greater efficiency can be achieved.
Peer ChallengePeers from other authorities review the assessment and provide direct feedback
BenchmarkingAuthorities able to review their data and compare with benchmark data collated by CA
Best Practice ResourcesCommunity repository of current best practice principles
Efficiency Exchange
Where we are now
Progress• Award winning community of practice web site• Active participation (35,000 registered users, 800
communities)• Working with early adopters
But• “Bottom up” approach – limited systematic integration into
priorities• Limited ability to “compare and contrast” – to compare
performance• Incentives required to bring about necessary culture change
and successfully incorporate into a users daily workflow
The Knowledge HubSocio-technology context
So, what is ‘The
Knowledge Hub’?
Distilled output from 3 April 09 Workshop• It should support visualisation, e.g. ‘heat
maps’ showing emerging trends and ideas. • It will have a serendipity engine which
enables new ideas to bubble up to the top.• The solution is not a library or a document
repository.• It will allow filtering and subscription
through technologies such as RSS.
Distilled output from 3 April 09 Workshop• It will support social bookmarking and
sharing, with the ability to identify friends and collaborators with shared interests.
• It will support personalisation and customisation, e.g. through applications such as iGoogle or Netvibes.
• More use of narrative, stories, and video. It’s about people and what they are doing.
• It’s about teaching local government staff how to use the existing social media tools through an education programme.
Where do I look for the information and knowledge I need to do my job?
Partnerships and places library
Which communities and networks do I need to join?
IDeA CoP Platform Statistics
• Platform officially launched November 2007.• Currently 35,000 registered users.• 820 communities. • 90 new members a day (over 400 new
joiners a week).• Average of 10 new CoPs10 new CoPs created each week.
Conversations are Conversations are getting more granulargetting more granular
http://www4.wiwiss.fu-berlin.de/bizer/pub/lod-datasets_2009-03-05_colored.png
Social and professional networks Social and professional networks proliferateproliferate
So let’s collect, aggregate and filter the information in order to make some sense of it all.
KHubApps, plug-ins,widgets
Blogosphere Twitterverse
Websites
Personalisation
RSS/Aggregation
MobilePhoneApps
Datasets
CoPsKnowledgeWorkers
Aggregate Aggregate and filter – and filter – let the key let the key
conversationconversations emerges emerge
“It will have a serendipity engine which enables new ideas to
bubble up to the top.”
Mashups using council and other public datasets
“It should support visualisation, e.g. ‘heat maps’ showing emerging trends and ideas”
Knowledge needs to be fresh to be relevant
“The solution is not a library or a document repository.”
Transitioning from knowledge repositories to stories and
narrative
“More use of narrative, stories, and video. It’s about people and what they are doing”
Dataset 2
KNOWLEDGE HUB
Dataset 1
Database Layer
Data Aggregation LayerSemantic markup
Metadata
Tags
Profile
User +
PeopleFinder
Blog Wiki Forum EfficiencyExchange
P&PLibrary
OtherApps
AddressBook
Application Layer
User Interface andAccess Controls
Plug-ins/Widgets
Plug-ins/Widgets
Dataset n
Gov, Local Gov andOther public datasets
API
RSS/AtomFeeds
Search
The Technology
Plug-ins/WidgetsMashups
“It will allowing filtering and subscription through technologies such as RSS”.
“It will support personalisation and customisation, e.g. through applications such as
iGoogle”
Issues that keep me awake at night• What are the incentives for councils
to contribute to, or use content from the Khub?
• What is the ‘killer app’, or the USP?• What are the training and support
needs?• How will you be able to shape the
project?“It’s about teaching local government staff how to use the existing social media tools through an education
programme”
Any thoughts or questions?