Knowledge AuditBaseline assessment/inventory Consultative in approachSeeking analysis and ideasIdentifies owners, users, uses and assetsProcess of:

Identification (what information & how coded)

Ownership (who responsible for info & coordination)

Cost & Value (identify costs & benefits)

Development (feedback and ideas for increasing value)

Exploitation (analysis of best ways to maximise value)

Knowledge AuditAudit what, who how and whereConsider behaviours and culture (e.g. respect and openness), infrastructure (e.g. IT and hard systems) and processes (business processes to support the knowledge cycle and people’s involvement)

Audit Description

What Analysis of type, range and location of knowledge and expertise

Who Accessibility to creators, producers, holders and conduits to knowledge

How Understanding of core processes, procedures and activities where knowledge is created , used or lost

Where Appreciation and support for formal and informal communities within and around where knowledge resides, grows and flourishes

Knowledge AuditTypical KM techniques to look for:-

CoP, study groups, conferences, seminars, workshops, special intiatives (e.g. lunch & learn), CEO roadshow, Intranet, Internet, education and training, libraries, best practice guides, reports, information alerts and updates, meetings, coaching, briefings, charitable events, away days etc.

Results of KM audit Current position (facts and assessment)

Summary of issuesFuture options/areas for improvementPreferred options (informing KM Strategy)

Gap Analysis (implies clarity of desired future state)

KM Tools

What kind of knowledge do we have?

Where is knowledge located?

What is our knowledge vision?

How do we support the creation of new knowledge?

How do we make sure that our available knowledge is used to solve business tasks?

What platform can be created to support knowledge exchange?

Knowledge Audit

Knowledge Identification

Knowledge Development

Knowledge Exploitation

Knowledge Measurement & Communication

How do we communicate the values of our knowledge to external stakeholders?

How do we measure our performance in our KM activities?