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KNOYour Business

Performance Partner

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KOyour

Performance Improvement Partner

Assessment and needs specification

Adaptation of cutting edge training

Execution of simulation & seminars

In-country training management

Evaluation and effectiveness research

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Human CapacityDevelopment Training and development

Compensation research and advice

Customer service improvement

Management team coaching andbuilding

Job analysis, consultation, & HR systemdesign

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Training Capabilities

Experience in sector

Strong staff trainer skills

Interactive and practical

Proven theoretical models

Customized to client needs

Diverse client base

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Research

Intervention Evaluation

Process

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Design to Client eed

Assessment first

KNO theoreticalframework or adapt

client programs

Simulated exercise

focused on actualclient environment

Systematic evaluation

participant feedback

supervisor

collaboration

links to quality and

operational standards

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Key words for

KO approach

Status-check

Methods

Measurement

Concentration on

important topics with

operational

improvement, tacticenhancement, or cost

saving effect.

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30 years of

Performance

ImprovementActive in Central Europesince 1990

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Strong Training Staff

Integrated American and Central

European trainer teams

Training experience in:

sales and service skills professional staff office skills

supervisory / foreman / middle managers

executive development

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Local Strength and

Committment

HQ in Bratislava, Slovakia

Sister office in Prague, Czech Republic

Staff of 25 plus contract trainers

diversified human resource services

Founding member of American & BritishChambers of Commerce

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Client Diversity

United States, 79 utility

construction government

commercial

engineering military

Czechoslovakia, 91 sales & distribution

service & technical retail merchandising

consumer products

industrial sales legal & financial

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Benefits to Partner

Coherence of overall training concept

Established correlation between intervention and effect

Culturally adapted with U.S / W. European standards

Demonstrated ROI in training investment

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Proven Curriculum

Design

Supported by commercial and academic

experience

Adult learning theory in Czech context

40% lecture / discussion 60% practical exercise

Customized participant workbooks

Appropriate / diverse audiovisual