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DraughtingQUALITY MANUAL REV 01

QUALITY MANUAL

KMI Draughting

The signatures below certify that this Quality Manual has been reviewed and accepted, and demonstrates that the signatories are aware of all the requirements contained herein and are committed to ensuring their provision.

Initials & Surname Signature Position DatePrepared by

Reviewed by

Approved by

This document is an uncontrolled copy of a controlled document held by the Quality Management System. Prior to use, ensure this document is the most recent revision by checking the Master Document List. To request changes, submit a Document Change Request to the Document Control Representative.The official controlled copy of this manual is the digitally signed PDF document on the KMI Draughting CC. network server and visible to all authorized users. All printed copies, and all electronic copies and versions except the ones described above, are considered uncontrolled copies used for reference only.

This manual is the property of KMI Draughting CC.. It must not be reproduced in whole or in part or otherwise disclosed without prior written consent from KMI Draughting CC..

DOCUMENT NO. QM MANUAL QUALITY MANAGMENT DATE PAGE2010-001 Q MANUAL REV 01 MANUAL 22/06/2010 1 OF 20


Table of ContentsIntroduction 1. Scope 2. References 3. Terms & Definitions 4. Quality Management System

4.1.Introduction 4.2.Documentation Requirements

5. Management Responsibilities 5.1.Management Commitment 5.2.Customer Focus 5.3.Quality Policy 5.4.Planning 5.5.Responsibility, Authority and 5.6.Management Review

6. Resource Management Resource Management Process Interaction Map 6.1.Provision of Resources 6.2.Human Resources 6.3.Infrastructure 6.4.Work Environment

7. Product Realization Product Realization Process Interaction Map 7.1.Planning 7.2.Customer Related Processes 7.3.Design & Development 7.4.Purchasing 7.5.Production & Service Provision 7.6.Calibration

8. Measurement, Analysis & Improvement Measurement, Analysis & Improvement Process Interactions Map 8.1.General8.2.Monitoring & Measurement 8.3.Control of Non-conforming Products 8.4.Analysis of Data 8.5.Improvement

Appendices A.1 List of Key QMS Documents Introduction



Introduction

This Quality Manual demonstrates and documents KMI Draughting’s implementation of a Quality Management System to maintain a high-level of quality and satisfy the requirements and expectations of its customers within an environment that has safety as a first priority and focused on the customers, and fosters continual improvement of the overall management of the company.

Since the philosophy of KMI Draughting is that Quality is an integral part of the entire business operation, therefore does this manual describes the quality management system, delineates authorities, inter relationships and responsibilities of personnel responsible for performing within the business operations. The manual also provides procedures or references for all activities comprising the quality management system to ensure compliance to the necessary requirements of the standard.

This manual is also used externally to introduce our quality management system to our customers and other external organizations or individuals. The manual is used to familiarise them with the controls that have been implemented and to assure them that the integrity of our quality management system is maintained and focused on customer satisfaction and continuous improvement.

Quality Management System Process Approach

The model above illustrates that effectiveness and improvement can be represented as a cyclical process that uses components of the quality management system to analyse data and then direct changes and initiatives that ensure system’s continual improvement. This ensures a proactive approach to meeting the quality management system objectives and customer needs.



1. Scope The International Organization Standard ISO 9001:2008, we are working towards, describes the requirements for a Quality Management System by addressing the principles and processes surrounding the design development and delivery of a general product or service. The activity covered by KMI Draughting is for the supply of Computer Aided Drawing services in the civil, structural and architectural industry.

The quality management system will comply with all applicable requirements contained in ISO 9001:2008, covers the design and provision of all products and/or services, and encompasses all operations at our facility located at 334 Meyer street, Wonderboom-South, Pretoria, Gauteng, South Africa.

2. References 2.1 Conformance and Compliance Standards

The Quality Manual is intended to demonstrate intention to conform to ISO 9001:2008 international standards. Exclusions

2.2 Other Relevant Standards In addition to the conformance and compliance standards, KMI Draughting may from time to time use other standards & documents as guidance in its operations and Quality Management System. These may include but are not limited to current editions of the following: Architectural Profession Act 2000 (Act 44 of 2000) Professional Conduct Gazetted, 27 November 2009 BOARD NOTICE 154 OF 2009 Continuing Professional Development as per Architectural Profession Act 2000 (Act 44 of

2000) section 22(2) SABS SANS 10400 National Building Regulations And Building Standards Act No. 103 Of 1977 Individual town planning schemes Individual Municipality documents

3. Terms & Definitions CAD Computer Aided Drawing/sSABS South African Bereu of StandardsSANS South African National StandardsNBR National Building RegulationsPDF Portable Document Format, a file system extension used to designate a

document that conforms to the requirements of international standard ISO 32000-1, Document management – Portable document format – Part 1: PDF 1.7

QMS Quality Management System. (KMI Draughting is investigating BMS – Business Management System) BMS Business Management System

LA Local Authority/ Musicality


Ref ISO Clause Definition 7.5.2 The Company provides no processes or services that

come under this requirement of this Clause.


Clause ISO 9001:2008 specific quality management system requirement.Client Any organisation or person that receives services from KMI DraughtingNonconformity Problem - Situation where a requirement was not fulfilled.Process Set of interrelated or interacting activities, which transforms inputs

(information, etc.) into outputs.Supplier Any organisation or person that provides a service to KMI Draughting

etc.Design for inclusion in the service they supply to our Clients.Document information and its supporting medium.

NOTE: The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a combination thereof. ISO 9000:2005

Outsourced process a Process that the organization needs for its quality management system and which the organization chooses to have performed by an external party.

Throughout the text of the International Standard, wherever the term “product” occurs, it can also mean “service”.

4. Quality Management System 4.1.Introduction

KMI Draughting is busy implemented a quality management system that exists as part of a larger overall management system which will be established, documented and implemented our quality policy and related processes for providing services which meet or exceed customer requirements, whilst aligning us to the requirements of ISO 9001:2008.

KMI Draughting will adopt the process approach advocated by ISO 9000:2005, by defining and managing process inputs, controls, and outputs to ensure the desired results are achieved and by managing the interfaces between interrelated processes to ensure system effectiveness is maintained.

KMI Draughting will monitor, measure and analyse relevant processes and take action to achieve planned results and the continual improvement of our quality management system. Any outsourced process or activity will be controlled as per applicable ISO 9001 requirements.

Specific responsibilities for, and the sequence and interaction of key quality management system processes, will be detailed in the quality procedures, some of which contain or reference deployment flow charts depicting the process or procedure described in the narrative of the quality procedure. Appendix A.1 contains a list of key quality management system documents, including all quality procedures, forms and other key top level quality management system documents.

The system documents will be on 3 tiers or levelsThis quality manual forms the top tier. It covers the following areas:

contains a statement of our quality policy; sets out our objectives; generally outlines the system documentation; addresses the ISO 9001:2008 clause for management responsibility;



refers to the procedures and other documents where the remaining applicable clauses are dealt with in greater detail.

The second tier will largely consist of documented procedures. These specify controls on activities which may affect the quality of our services. In addition to these procedures, specific quality plans may be developed - as necessary - for an individual contract, service, or project.

The third tier will include detailed drawings, project files, forms, reports and records etc. The use of these documents may be referred to in procedures.

4.2.Documentation Requirements4.2.1 General

This quality manual contains documented statements of our quality policy and quality objectives and references the documented procedures required by ISO 9001:2008 and other documents needed to ensure effective planning, operation and control of our key processes.

The level and type of quality management system documentation established for our business is continually reviewed to ensure it remains appropriate for the complexity and interaction of our processes and the competence of our employees. Quality management system documents and data may exist in hard copy or electronic format. The quality management system documentation includes this quality manual, quality procedures, forms, and other internal and external documents and data needed to manage, perform or verify work affecting product quality. Any quality management system documentation that is utilised or generated can be categorised into following hierarchy: Level 1: Policies – key system objectives Level 2: Quality Manual – approach & responsibility Level 3: Procedures – methods (Who, What, Where & When) Level 4: Work Instructions – description of processes (How) Level 5: Forms, Data & Records – evidence of conformance

4.2.2 Quality Manual This quality manual has been prepared to describe KMI Draughting’s quality management system and the documents, policies, procedures and processes needed to implement our quality policy and to achieve our quality objectives. Each section of the manual makes reference to documented procedures, forms, and process diagrams relating to the requirements outlined in that section. procedures are implemented: The following

Ref ISISO Clause Definition QSP4.2.3 4.4.2.3 Document Control QSP4.2.4 4.4.2.4 Control of Records QSP8.2.2 8.8.2.2 Internal Audits QSP8.3 8.8.3 Control of Non-conformances QSP8.5.2 8.8.5.2 Corrective Action QSP8.5.3 8.8.5.3 Preventive Action



4.2.3 Control of Documents All of the quality management system documents are controlled according to the Document Control Procedure (QSP4.2.3). This procedure defines the process for: Approving documents for adequacy prior to issue Reviewing and revising as necessary and re-approving documents Ensuring that changes and current revision status of documents are identified Ensuring that relevant versions of applicable documents are available at points of

use Ensuring that documents remain legible and readily identifiable Ensuring that documents of external origin are identified and their distribution

controlled Preventing the unintended use of obsolete documents The company uses standard forms and a local area network computer system with an electronic document management system which are updated as required. Documents which must be controlled include but are not limited to: Specifications and drawings Process work instructions Quality manual, mandatory procedures and associated forms External documents Controlled documents are identified with a document name and document number. Procedures are referenced according to the ISO 9001:2008 element number Procedures are prefixed QSP Forms are prefixed with QF

4.2.4 Control of Records The records established to provide evidence of conformity to the requirements specified by the standard and of the effective operation of the quality management system is formally controlled through the effective application of the Control of Records Procedure (QSP4.2.4). Records which must be controlled include but are not limited to: Final Inspection Records Training Records Process Instructions Corrective Action Reports Management Review Results

Related documentsRef Definition QSP4.2.3 Document Control Procedure QF4.2.3-1 Master Document Index QF4.2.3-2 Document Issue Sheet QF4.2.3-3 Document Change Request QSP4.2.4 Control of Records Procedure QF4.2.4-1 Master Quality Record Index

5. Management Responsibilities 5.1.Management Commitment



The management of KMI Draughting is committed to the development and improvement of an effective Quality Management System. This commitment is demonstrated by: Communicating to the organization the importance of meeting all customer, regulatory, and

legal requirements. Establishing KMI Draughting’s Quality Policy for total commitment to excellence and the

associated quality objectives. The Quality Policy and the Quality Objectives are published and displayed on the network sign-in page and the office notice board.

Conducting Management Reviews. and Identifying and acquisition of controls, processes, equipment, fixtures, resources, and skills

need to achieve the required quality. The associated quality management activities are described in Section 6 – Resource Management.

5.2.Customer Focus KMI Draughting’s Management ensures that customer needs and expectations are determined, converted into requirements, and fulfilled with the aim of meeting or exceeding those expectations. The specific needs of our customers are determined through continual verbal and written communications, as well as periodic visits to them to better understand their individual processes. It is the responsibility of all personnel that interface with customers to access stated or implied needs and bring them to the attention of management so that they may be addressed. To continually improve, the department also monitors, measures, and analyzes customer satisfaction throughout the project cycles.

The department also meets all of its other obligations including regulatory and legal requirements.

5.3.Quality Policy KMI Draughting’s management will define and document its Quality Policy. This policy includes the organization’s commitment for meeting customer requirements and to continual improvement.

The quality policy and quality objectives are relevant to the organizational goals and the expectations and needs of its customers. These concepts have been communicated to all employees within the scope of the QMS. Quality concepts have been integrated into KMI Draughting’s culture.

KMI Draughting’s management will ensures that its Quality Policy is understood. This is accomplished through training, communication, and displays. The Policy is implemented by means of documentation, and training about the Quality Management System to meet the requirements of the Standard. The Policy is maintained through Quality Management Systems audits and corrective and preventive action, and reviewed for continuing suitability through periodic Management Reviews.

5.4.Planning 5.4.1 Quality Objectives



KMI Draughting management establishes quality objectives at all relevant functions and levels within the organization. The objectives are derived from KMI Draughting’s Quality Policy. The quality objectives are documented and are reviewed by management.

The quality objectives are measurable and consistent with the quality policy, including commitment to continual improvement. Quality objectives include those needed to meet all contracted requirements. Inherent in the entire set of quality objectives is a focus on customer satisfaction.

5.4.2 Quality Management System Planning KMI Draughting management has identified and planned the resources needed to achieve its quality objectives. The results will be documented in management reviews. Quality planning addresses continual improvement of the QMS and assures that change is conducted in a controlled manner so that the integrity of the QMS is maintained during this change.

5.5.Responsibility, Authority and 5.5.1 Responsibility and Authority

KMI Draughting management will define business functions and their interrelations within the organization, including responsibilities and authorities; and those will be communicated in order to facilitate effective quality management.

KMI Draughting will ensure the responsibility, authority and interrelationship of personnel who manage, perform, and verify work affecting quality is defined and documented, particularly for personnel who need the organizational freedom and authority to: Initiate action to prevent the occurrence of any nonconformance relating to service,

process, and Business Management Systems, Identify and record any problems relating to the service, process, and Business

Management System, Initiate, recommend, or provide solutions through designated channels, Verify the implementation of solutions, Control further processing, delivery or installation of nonconforming product until the

deficiency or unsatisfactory condition has been corrected.

5.5.2 Management RepresentativeKMI Draughting management individual, irrespective of other responsibilities, has the defined authority to:Ensure that the Quality processes of the QMS are defined.Ensure that the Quality Management System requirements are established, implemented

and maintained in accordance with the Standard.Report to management on the performance of the QMS, including needs for

improvement.Promote awareness of customer requirements throughout the organization.

5.5.3 Internal Communications



KMI Draughting’s management ensures that communication is maintained between its various levels and functions regarding the processes of the QMS and their effectiveness. This is accomplished via the network, various quality meetings, and other internal publications.

5.6.Management Review 5.6.1 General

KMI Draughting management reviews the QMS at planned intervals to ensure its continuing suitability, adequacy and effectiveness. The review evaluates the need for changes to the organization's QMS, including its quality policy and quality objectives.

5.6.2 Review InputInputs to management review include but are not limited to current performance and improvement opportunities related to the following: results of audits; customer feedback; process performance and product conformance; status of preventive and corrective actions; follow-up actions from earlier management reviews; changes that could effect the QMS; and Recommendations for improvement of the system.

5.6.3 Review OutputThe outputs from the management review include but are not limited to decisions and actions related to: improvement of effectiveness of the QMS and its processes; improvement of product related to customer requirements; and Resource needs.

Results of management reviews are recorded.

6. Resource Management Resource Management Process Interaction Map

6.1.Provision of Resources KMI Draughtings’s management determines and provides, in a timely manner, the resources needed:

to implement, maintain and improve the effective operations of the QMS processes, and to enhance customer satisfaction by meeting requirements. Ensuring the availability of resources.

These resources are assessed and reviewed on a periodic basis consistent with annual and strategic business planning activities.

6.2.Human Resources 6.2.1 Assignment of Personnel

Personnel who are assigned responsibilities directly or indirectly affecting conformity to service requirements are determined to be qualified and competent based on education, training, observed skills, and experience.

6.2.2 Competence, Awareness, and Training



KMI Draughting identifies training needs and provides for the training of all personnel performing activities affecting quality. Personnel performing specific assigned tasks are qualified on the basis of appropriate education, training, observed skills, and experience, as required. All KMI Draughting employees must be evaluated as competent in a discipline of architectural draughting before being allowed to work independently in this discipline.

Training is provided either on or off the job, internally or externally, as appropriate. The ongoing effectiveness of training is periodically assessed by observation, proficiency testing or other appropriate means.

KMI Draughting ensures that its personnel are aware of the relevance and importance of their jobs and how they contribute to the achievement of the quality objectives.

KMI Draughting securely retains duplicate copies of training records in the form of attendance sheets, certificates of proficiency and/or completion for all employees.

6.3.Infrastructure KMI Draughting management identifies, provides and maintains the facilities and infrastructure it needs to achieve service quality, including: workspace and associated facilities, including utilities; process equipment, hardware and software; supporting services such as telephone, computer networks, etc.

6.4.Work Environment KMI Draughting management identifies and manages the human and physical factors of the work environment needed to achieve conformity of service quality.

7. Product Realization Product Realization Process Interaction Map

7.1.Planning NOTE: The product of KMI Draughting is the service of providing architectural, structural, and engineering drawings

The Practice’s service delivery processes are planned and developed for product realization. Planning of product realization is consistent with the requirements of the other processes of the quality management system.

In planning product realization, the following is determined, as appropriate: quality objectives and requirements for the product; the need to establish processes, documents, and provide resources specific to the

product; required verification, validation, monitoring, inspection and test activities specific to the

product and the criteria for product acceptance; records needed to provide evidence that the realization processes and resulting product

meet requirements.The output of this planning is in a form suitable for KMI Draughting’s method of operations.

Customer-related processes Determination of requirements related to the product



KMI Draughting will determine: requirements specified by the customer, including the requirements for delivery and post-

deliveryactivities,

requirements not stated by the customer but necessary for specified or intended use, where known,

statutory and regulatory requirements related to the product, and any additional requirements determined by the organization.

7.2.Customer Related Processes 7.2.1 Determination of Requirements Related to the service

KMI Draughting determines customer requirements including service and/or product requirements specified by the customer. These customer requirements include, but are not limited to: requirements specified by the customer, including the requirements for delivery and

post-delivery activities, requirements not stated by the customer but necessary for specified or intended use,

where known, statutory and regulatory requirements related to the product, and any additional requirements determined by the organization.

7.2.2 Review of Requirements Related to the ProductKMI Draughting ensures that customer requirements are fully understood and the company has the capability to meet them. Before acceptance of a non-routine customer requirement, the request is reviewed by the department to ensure that: Requirements are adequately defined and documented. Differences between the standard requirements and those in the request are

resolved. KMI Draughting has the capability and capacity to meet these requirements.

If a change to the standard requirements is identified by KMI Draughting or requested by the customer, the company documents such statements of or changes to requirements. The Company ensures that relevant documentation is amended and relevant personnel are made aware of the changed requirements.

7.2.3 Customer CommunicationKMI Draughting identifies and implements arrangements for communication with customers relating to: Services information; inquiries, or order handling, including amendments; customer feedback, including customer complaints.

7.3.Design & Development KMI Draughting is not currently engaged in the design or development of a product. KMI Draughting does not design or develop the equipment or service used in the calibration process,



or the equipment that is calibrated. Therefore, clause 7.3 of the ISO 9001 standard is not currently applicable. Should the company become involved in product design, then it will define and document suitable controls to ensure conformance to specified requirements.

7.4.Purchasing Purchasing of outside materials, supplies, and services is not a burdensome requirement for KMI Draughting. Purchased products are ensured that it conforms to specified purchase requirements. The type

and extent of control applied to the supplier and the purchased product is dependent upon the effect of the purchased product on subsequent product realization or the final product.

Almost all purchases are infrequent or non-recurring retail purchases of very small quantities of catalogued or other commercial off-the-shelf products. All purchases must follow the policies and procedures of KMI Draughting, which are outside the scope of this QMS.

Where Suppliers are evaluated and selected based on their ability to supply product in accordance with KMI Draughting’s requirements. Criteria for selection, evaluation and re-evaluation will be established. Records of the results of evaluations and any necessary actions arising from the evaluation will be maintained.

7.4.1 Purchasing ProcessKMI Draughting ensures that purchased products and services conform to specification and are purchased from approved sources. Purchasing control is dependent on the type of product, on the effect on subsequent service realization processes and their output, and where applicable, on the quality audit reports and/or quality records of suppliers’ previously demonstrated capability and performance. In all cases, incoming product is not used until it is inspected or otherwise verified against specified requirements.

7.4.2 Purchasing InformationKMI Draughting requires that purchasing documents contain data clearly describing the product ordered including, where appropriate, requirements for approval or qualification of product and/or services, procedures, processes, equipment, and personnel

The adequacy of specified purchase requirements is ensured prior to their communication to the supplier

7.4.3 Verification of Purchased ProductKMI Draughting identifies and implements the activities necessary for verification of purchased products and/or services to ensure that purchase specifications are met.

KMI Draughting ensures that incoming material is not used or processed until it has been inspected or otherwise verified to specified requirements.

KMI Draughting has determined the amount and nature of receiving verification, based on the extent of control exercised at the supplier premises and the recorded evidence of conformance provided.



Verification of purchased product or service by KMI Draughting at the supplier’s premises is not required at this time. If it ever does become a requirement, this process will be re-evaluated.

7.5.Production & Service Provision 7.5.1 Control of Production and Service Provision

KMI Draughting identifies and plans services processes that directly affect quality to ensure that these processes are carried out under controlled conditions. The plan is modified, if necessary, based on review of new customer requirements.

These plans are executed under controlled conditions. Controlled conditions include the following: the availability of information that describes the characteristics of the product, the availability of work instructions, as necessary, the use of suitable equipment, the availability and use of monitoring and measuring devices, the implementation of monitoring and measurement, and the implementation of release, delivery and post-delivery activities.

7.5.2 Validation of Processes for Service ProvisionWork processes are validated before first use and periodically as necessary.

Processes for production are validated where the resulting output cannot be verified by subsequent monitoring or measurement. This includes any processes where deficiencies become apparent only after the product is in use.

Validation demonstrates the ability of the processes to achieve planned results. KMI Draughting defines arrangements for validation, including the following, as applicable: qualification of processes; qualification of equipment and personnel; use of defined methodologies and procedures; requirements for records; re-validation.

7.5.3 Identification and TraceabilityKMI Draughting ensures that equipment in a work process is adequately identified by suitable means throughout the process. The company also provides for physical traceability (identification of location and step in the process). Where appropriate, the product is identified by suitable means throughout product

realization. Product status is identified with respect to monitoring and measurement requirements. Where traceability is a requirement, the unique identification of the product is controlled

and recorded.

7.5.4 Customer Property



KMI Draughting exercises care with customer property while it is under our control or being used KMI Draughting. KMI Draughting identifies, verifies, protects, and maintains customer property provided for service. Any occurrence of customer property that is lost, damaged, or otherwise found to be unsuitable for use is recorded and reported to the customer for disposition.

Customer property includes intellectual property (information provided in confidence) and proprietary information. All personnel are responsible for following KMI Draughting general policies on confidentiality. These policies apply equally to intellectual property of external customers.

7.5.5 Preservation of ProductKMI Draughting preserves conformity of equipment with customer requirements during internal processing and delivery to the intended destination. This includes identification, handling, packaging, storage, and protection. This also applies to the constituent parts of and accessories for a product.

7.6.Calibration NOTE: The product of KMI Draughting is the service of providing architectural, structural, and engineering drawings

Where equipment is used for measurements it is commercially available(e.g. tape measures, plotters) and replaced as needed.

8. Measurement, Analysis & Improvement Measurement, Analysis & Improvement Process Interactions Map

8.1.General KMI Draughting defines, plans, and implements the measurement and monitoring activities needed to ensure conformity and achieve improvement. This includes the determination of the need for, and use of, applicable methodologies including statistical techniques and the extent of their use.

8.2.Monitoring & Measurement 8.2.1 Customer Satisfaction

KMI Draughting monitors information on customer satisfaction and/or dissatisfaction as one of the measurements of performance of the QMS. The quality manager determines the methods for obtaining and using this information.

8.2.2 Internal AuditKMI Draughting will conduct periodic internal audits. The purpose of the internal audit is to determine whether the department's QMS: conforms to the requirements of the Standard; is being effectively implemented and maintained.



Internal quality audits will be planned and scheduled on the basis of the status and importance of the activity to be audited. Trained personnel independent of those having direct responsibility for the activity being audited carry out the audits, thus ensuring that auditors do not audit their own work. Since KMI Draughting is so small that independence cannot always be fully assured,

The results of the internal audits will be documented and brought to the attention of the personnel having responsibility for the area audited. Management personnel responsible for the area take timely corrective action on the deficiencies found during the audit.

Follow-up activities verify and record the implementation of the corrective action, report the verification results, and close out the audit. Subsequent audits verify the effectiveness of the corrective actions taken.

Results of internal audits and the corrective action will be submitted for management review.

8.2.3 Monitoring and Measurement of ProcessesKMI Draughting wil appliy suitable methods for measurement and monitoring of the realization processes necessary to meet customer requirements. These methods confirm the continuing ability of each process to satisfy its intended purpose. Suitable methods are determined KMI Draughting and may include process control checks, proficiency tests, and other methods.

When planned results are not achieved, correction and corrective action is taken, as appropriate, to ensure conformity of the product.

8.2.4 Monitoring and Measurement of ProductEvidence of conformity with the acceptance criteria will be documented. Records indicate the authority responsible for release of product.

KMI Draughting will carry out final inspection in accordance with the quality plan and/or documented procedures to complete the evidence of conformance of the finished product/service to specified requirements.

Equipment release and service delivery does not proceed until all the specified activities have been completed and the associated data and documentation are available and authorized unless otherwise approved by the customer.

KMI Draughting will established and maintain records that provide evidence that product has been inspected. These records show clearly whether the product has passed or failed according to defined acceptance criteria. Where the product fails to pass any inspection, the process defined in the applicable KMI Draughting (outside the scope of this Business Management System) is followed. In the case of product owned by an external customer, the customer is notified and the item is returned as rejected with the specific deficiencies noted.



8.3.Control of Non-conforming Products NOTE: As noted in sections 2.2 and 7 of this Business Operating Manual, the "product" of this organization is the service of performing draughting

KMI Draughting ensures that service provided which does not meet requirements is identified, controlled where possible to prevent unintended use or delivery to the customer, and corrected if it has been delivered. This procedure includes provisions for: identification, documentation, evaluation, segregation (where practical), disposition of

nonconforming service, and for notification of the functions concerned; assigning responsibility for the review and the authority for disposition of nonconforming

service; correction of nonconforming service and re-verification/ of the affected product after

correction to demonstrate conformity (if necessary); handling of nonconforming service when it is detected after delivery to the customer.

8.4.Analysis of Data KMI Draughting will collect and analyze appropriate data to determine the suitability and effectiveness of the QMS and to identify improvements that can be made. This includes data generated by measuring and monitoring activities and other relevant sources. The data are analyzed to provide information on:

customer satisfaction and/or dissatisfaction; conformance to customer requirements; characteristics of processes, product and their trends; performance of suppliers.

8.5.Improvement 8.5.1 Continual Improvement

KMI Draughting will plan and manage the processes necessary for the continual improvement of the QMS.

KMI Draughting facilitates the continual improvement of the QMS through the use of the quality policy, objectives, audit results, analysis of data, corrective and preventive action and management review.

8.5.2 Corrective ActionKMI Draughting will take corrective action to eliminate the cause of identified nonconformities in order to prevent recurrence. Corrective actions are appropriate to the impact of the problems encountered.

The procedure for Corrective and Preventive Action is established to define requirements for identifying nonconformities (including customer complaints); determining the causes of nonconformity; evaluating of the need for actions to ensure that nonconformities do not recur; determining and implementing the corrective actions needed; recording results of action taken; review and evaluation of corrective action taken to assess its effectiveness.

8.5.3 Preventive Action



KMI Draughting will identify preventive actions to eliminate the causes of identified potential nonconformities to prevent initial occurrence. Appropriate sources of information such as processes and work operations results which affect product quality, concessions, audit results, quality records, service reports, and customer complaints are analyzed (see 8.4 above) to detect preventive action possibilities. Preventive actions taken are appropriate to the impact of the potential problems.

The procedure for Corrective and Preventive Action defines the requirements for identification of potential nonconformities and their causes; determination of the steps needed to eliminate identified causes and completion of

the preventive action implementation; recording results of action taken; review and evaluation of preventive action taken to assess its effectiveness; ensuring that relevant information on actions taken, including changes to

procedures, is subject to management review.

END OF QUALITY MANUAL



Appendices

A.1 List of Key QMS Documents


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