KM2 Provides High Performance Call Center & Contact Management Services

  Inbound/Outbound    Customer Care and Support, Collec6ons, Tech Support, 

TeleSales, Social Media Support & More… 

 

  Global Management Experience    Accent Neutral English & Mul6‐lingual  

 US‐based Technology and Business Processes – MPLS, PCI, SAS 70 

NEARSHORE  PRICE 

ADVANTAGE 

BARBADOS  GRENADA 

HONDURAS  ST. LUCIA 

KM2 Core Services

  Customer Care and Support Services 

  Accounts Receivable Management & 1st Party 

Collec6ons/Recovery  

  Sales & Telemarke6ng 

  Technical Support    Back Office Processing Services 

  Social Media Support 

  Voice, email, Chat (proac1ve, reac1ve and exit),                                  Social Media and Social Forum Management 

KM2 Locations KM² is headquartered in Atlanta, GA, and has three operating centers in the English-Speaking Caribbean and one in Central America. These centers allow

for maximum redundancy and support business continuity.

BARBADOS •  KM² center in Barbados is located in the capital city Bridgetown.  •  This location offers excellent computer literacy and technically skilled agents. 

GRENADA •  The KM² center in Grenada is located in Grenville.  •  This location offers agents skilled in sales, customer service and telemarketing. 

HONDURAS •  The KM² center in Honduras is located in San Pedro Sula.  •  This location offers a highly skilled bi-lingual labor force.  

ST. LUCIA •  KM² center in St. Lucia is located in Castries, the capital.  •  There is an abundant highly skilled and trained agent pool. 

KM2 Technology

InContact CMS Suite – Full feature func3onality 

  Network Infrastructure    Centered in the Terremark NAP in Miami    Fully redundant routers, switches, and servers, 

no single point of failure 

  Data Center Security & Integrity    All client data is stored in the US 

  Telecom – Mul3ple providers in each center    Back‐up Services – mul3ple points of entry; 

redundant internet    Op3miza3on – en3re network is based on 

Cisco equipment, op3mized voice traffic  

KM2 Clients – Brands Supported

KM2 Value Added Performance

Our Agents are your Customer Champions!  • We know what our clients stand for and we communicate it through words and ac5ons.  

We Know Your Customers.  • We listen to them.  • Observe them.  • What you promise is what they get and more. 

We Take Ownership.  • We champion the idea that "I am the one." 

• For each member of our team, this means "I am the one who first spoke with this customer.  

• And, at the end of the day, I am the one who will follow through to be sure we met their needs.” 

We Add Value at Each Step of the Way.  • Whatever it is that we do, we do it with the you and your customer in mind. 

• Your Customers inquiry or problem is resolved in one call.  

KM2 Customer Care & Support Services

Strong Affinity to US Customers Solid Work Ethic, Highly Educated Workforce Very Low ATri3on, High Employee Sa3sfac3on Low Labor and Overhead/Indirect Costs Stable, Democra3c Countries Accent Neutral English, Spanish, and more…    

Contact:   Joe Wester        +1.262.790.2656        joe.wester@km2solu3ons.com