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KM World Track D 1 Scalable Q&A Infrastructure For Knowledge Communities.
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Transcript of KM World Track D 1 Scalable Q&A Infrastructure For Knowledge Communities.
KM World Track D1
Scalable Q&A InfrastructureFor Knowledge Communities
KM World Track D2
Agenda• Technology requirements for knowledge
sharing• Example technology solution: Organik V3• Product tour• Example sites• About Orbital Software
KM World Track D3
Q&A Is The Natural Interface
Has anyone performedstratigraphic analysis of similar
seismic substrate data?
Who else has experiencerunning Oracle on Linux?
B2B
Has anyone elsesolved this clientchallenge before?
Can I make a withdrawalfrom the company’s
401K plan? E2E
Where can I finda baseball card ofJim Wamsgans?
Where is the nearestcar dealer thathas inventory?
B2C
KM World Track D4
“I Have a Question”
1. Who might knowthe answer?
2. Try Anna
3. Not me
4. Try Fred5. No answer
6. How about Sue?
KM World Track D5
“Email Blitz”
…“ “
KM World Track D6
Knowledge Sharing Issues
• The knowledge-based enterprise• Geographically dispersed teams• Disparate archives of information• Inadequacy of search engines• Email blitzes• “Re-inventing the wheel”
KM World Track D7
Q&A Infrastructure Goals• Users
• Quality answers in minimum time• No more drowning in search results• Need to be drawn to the solution
• Experts• Minimal interruptions• Community-oriented discussions• Need to be drawn to the solution
• Administrator/manager• Easy to implement• Minimal time and cost to manage
• All• Dynamic updating of answers and profiles• Scalable to millions of questions• Foster a better work environment; better web site
Q&Asoftware
Users
Experts
Administration
KM World Track D8
Technology SolutionOrganik Person to Person Q&A Infrastructure
• Highly topical answers to questions
• Optimal access to experts
• Seamless experience for users
• Robust infrastructure to build knowledge base and reuse answers
• Builds community
KM World Track D9
Dynamically Updated Personas
• Knowledge map updated based on questions asked and answered
Browsing
KM World Track D24
Case Studies• PR Newswire ProfNet• Ericsson
KM World Track D25
PR Newswire Profnet• 11,000 information points
• Organizations - universities, government agencies & corporations
• Approved experts/information sources• Subscriber based• Official information sources• Global expert base
• US / Europe / South America
KM World Track D26
ProfNet• Challenge
• Easier to find experts – for users
• Easier to manage experts – for expert providers
• Easier to grow the service – for PR Newswire• Solution
• Replace manual process with Organik
• Possibly implement a per-question charge
KM World Track D27
Ericsson• Challenge
• Spread best knowledge/practices across enterprise
• Speed assimilation of recent acquisitions• Solution
• First attempted a document/publishing-based solution
• Deploying Organik, beginning with Montreal
KM World Track D28
Organik Summary• Orbital’s Organik Q&A infrastructure
• Example of technology that helps build communities
• See full demo at booth# 224
KM World Track D29
About Orbital Software Inc.
• Leading provider of person to person Q&A infrastructure
• Founded in 1995• $20M in VC funding - 3i / NatWest / Novell • US headquarters Framingham, MA• Industry-leading profiling technology
• Dynamically updated
• Patent-pending
• www.orbitalsw.com
Scalable Q&A InfrastructureFor Knowledge Communities