KM BOB Proposal Yordan
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Transcript of KM BOB Proposal Yordan
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RJRJ cgcgstrivingfor vibrant solutions
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Introduction
For BOB Pertamina Hulu - PT. Bumi Siak Pusako, to survive and
sustain its growth it needs to develop and nurture new knowledge ,stimulating innovation, sharing existing tacit knowledge within its
organization.
One of the concern at BOB During the construction phase of a
project, mainly in finding oil reserves, is most project-related
problems, solutions, experiences and know-how are in the minds of
individual engineers and expert.
The tacit knowledge & experience are still exists in the head of
engineers and experts. When they decide to put down their job in
the organization, they will bring all the know-how and experiences
with them. Therefore, this situation represents a major loss for BOBwho do not preserve the know-how and experiences of senior
engineers and experts.
Experiences and knowledge should be preserved and managed in
order to ensure that they belong to and stay in BOB. They should
be captured, modeled, stored, retrieved, adapted, evaluated and
maintained.
Knowledge Management in oil & gas phase deals primarily with the
process of creating value from knowledge about finding oil reserve,
do effective drilling operations, manage organization andcompanies. In a dynamic oil & gas business environment, the ability
to exchange information from various source and the different
formats becomes crucial to reusing and updating knowledge.
When individual learns together, they will grow more rapidly than
could have occurred otherwise
Knowledge entry
Stored knowledge
Personal knowledge
Organizational knowledge
Knowledge retrieval
Knowledge management
infrastructure
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The end state of Knowledge Management at BOB is a transformation to become a learning organization, where Knowledge
Management will be embedded within organizational culture.
In this way , BOB can constantly adapt to dynamic and drastic environmental business change by aligning knowledge processes
with company objective.
The implication of this Knowledge Management project at BOB will result in :
Objectives
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Our approach to implement Knowledge Management at BOB
PSK are
01. Top down
The overall strategic direction of the organization is used to
identify the focus of the knowledge management initiative.This is reflected in a series of activities designed to meet this
broad goal.
02. Bottom up
Research is conducted into the activities of staff involved in
key business processes. The findings of this research
highlights key staff needs and issues, which are then tackled
through a range of knowledge management initiatives.
Approach
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Diagnostic KM readiness
End StateTransition State
KM Implementation KM Nurturing
Objective:
o Audit organization structure& attributes thatencouraging or discouragingthe capturing of tacitknowledge in BOB
o Review how organization
manage its explicitknowledge
Target:
People
Culture
Content
Process
Output:o Gap analysis between what
happened, what actuallyhappen, and what shouldhappen
o Identified System (hard &soft) need to be resolved, toflourish the condition for KMur ose
Output:o Proper utilization of explicit
knwledg
o People readiness forintegrated KMimplementation
o Well established system toencoura e the sharin
Output:o Well-established organization
infrastructure needed tostrengthening the sharingculture, in order to make it aspart of daily work, a workinghabit
oTechnology to helpor anization store and utilize
Output:o A strong sharing habit that
enable learning organization
o Well-documented of tacitknowledge
o Well established system andculture in utilizing and evolvingtacit knowledge
Objective:
o Restructuring the wayorganization store and utilizethe explicit knowledge
o Restructuring the attributes inorder to encourage thesharing culture for tacit
knowledge
Objective:
o Implement the system neededto build the KM culture, totransform tacit knowledge intoexplicit knowledge that can bewell-documented and widelyutilized by organization
Objective:
o Perpetuating the sharingculture, make sharing thing asa habit, part of daily work,embedded in business process
Process:
Restructuring Planning
Re-engineering process
Socialization
Implementation
Target:
Community of Practice
Leadership Actions
Company Policy
Daily Routine
Target:
Working Culture
Enabling LearningEnvironment
Informal Meeting, work &play
Problem
Technology Enabler
Restructuring Explicit
Knowledge
Transforming Tacit
Knowledge
ExplicitKnowle
dge
TacitKnowle
dge
Sys
temV
erifica
tion
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2 weeks
(1 senior consultant)
Survey questionaire (web-
based)
Qualitative survey (manual)
Recommendation on
existing and should-becondition of content, gapanalysis
Necessary action to be
taken (in the form actionplan for
phase 2)
Content
Assess how BOB structuredthe explicit knowledge,
characteristic of tacitknowledge to be captured
that will impact tocomplexities related in
transforming the tacitknowledge into explicit Recommendation on
existing and should-becondition of BOB process,
gap analysis
Necessary action to betaken (in the form actionplan forphase 2)
Recommendation on
existing and should-becondition of culture, gapanalysis
Necessary action to betaken (in the form actionplan for
phase 2)
Recommendation on
existing and should-be
condition of people, gapanalysis
Necessary action to be
taken (in the form actionplan for
phase 2)
People
Assess how peoplecharacteristic in BOB are
ready for KMimplementation
Survey questionnaire (web-
based)
Qualitative survey (manual)
2 weeks
(1 senior consultant)
USD 15,000
Culture, context
Assess how BOB culture,values, habit will
encourage/discourage the
KM implementation
Survey questionaire (web-
based)
Qualitative survey (manual)
2 weeks
(1 senior consultant)
Process
Assess how organization
structure, attributes, andprocess will
encourage/discourage theKM purpose
Mgmt support, quality ofinformation
Survey questionaire (web-based)
Qualitative survey (manual)
Organization manualanalysis
Process analysis
3 weeks
(2 senior consultant)
Activity OutputTimeline & Man
PowerConsultant FeeTools & Method
Diagnostic
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l idi
i i
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KM ImplementationKM Readiness
4 week
(1 senior consultant)
Processs AnalysisRecommendation
Learning through sharingas a routine-basedactivity
Decreased respon time or
problem solving in G&G
Increased the likelihoodof oil reserve finding
Daily Routine
Implant all learning
activities in dailly G&Gworking process (meeting,
coordination, informationsharing, cross-functionactivities, etc)
1 week
(1 senior consultant)
Analysis &
Recommendation
Formal enforcement upon
learning culture
Increased activity of
learning through sharing
Company Policy
Policies related tolearning organization
enforcement
Procedures to force thelearning habit
Good system to capturetacit knowledge andtransform it into explicit
knowledge
Good system to ensurethe growth of the
Achieved KPI
Effectivity of tacitknowledge capturing
(growth of knowledge insystem)
Quantity of community
practices within BOB
(mainly in G&G area)Effectivity of tacit
knowledge capturing
(growth of G&Gknowledge in system)
Community of Practice
Create & join community
in related subject,profession
Evaluate effectivity ofcommunity to thelearning activity
Analysis &
Recommendation
4 weeks
(1 senior consultant)
USD 30,000
Leadership Actions
Implement coaching &mentoring system
between supervisor &subordinate
Regular and accurateperformance review
Analysis &Recommendation
4 weeks
(2 senior consultant)
Technology Enabler
Install system to enabletacit knowledge capturing
System dynamic
Knowledge portal
Data mining
4 week
(1 senior consultant)
Diagnostic
Activity OutputTimeline & Man
PowerTools & Method Consultant Fee
KM N t iKM I l t tiKM R di
Di ti
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KM NurturingKM ImplementationKM Readiness
Survey Questionnaire (web-
based)
Depth observation
Interview
Process Analysis
Quantity of informal
meeting inside theorganization
Quantity of (informal)meeting across industry
Index level of knowledge
growth
Percentage of workinghours spend for learningthrough knowledge sharing
(per-individu)
Work & Play
Ensure learning activitybecome habit within
organization, represent bymany informal meetingwithin BOB
Strengthening leadershipaction to perpetuate the
habit
Physical office lay-out that
encourage employee tolearn through exchange
ideas
Information technologythat support the exchange
of information within andoutside organization
Leadeship that stimulatepeople to engage and
learning
Index level of sharing
behavior and working
culture in BOB
Working Culture
Appraise the sharing
habit, sharing culture andworking culture in BOB
Analyze and propose
recommendations tomaintain and increasesharing behavior in a
required level
Survey Questionnaire (web-
based)
Process analysis
4 Weeks
(1 senior consultant)
USD 15,000
Enabling LearningEnvironment
Ensure the attaractivenessof office environment willfacilitate and encouragethe learning environment
Company policy
Diagnostic
Activity OutputTimeline & Man
PowerTools & Method Consultant Fee