KM Australia Congress: An Academy of Knowledge Management and Content
Transcript of KM Australia Congress: An Academy of Knowledge Management and Content
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7/29/2019 KM Australia Congress: An Academy of Knowledge Management and Content
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@KMAustralia tinyurl.com/KMlinkedtinyurl.com/KMaustraliafb
S ocial Me dia an d Col laboration
Change Management and Culture
Learning and Performance
Content and Information Management
Commun ication an d L e ad e rs h ipKnowledge Management Strategy
#kmaus
Two-da y c ong re s s a nd works hops
2 3 -2 5 Ju l y 2 0 1 3
Crystal Palace, Luna Park, Sydney
C u rre nt C ongre s s Pa rtne rs
M Au s tra l ia 2 0 1 3 foc u s e s on the im porta nc e of knowl e dge a s
s tra te gic a s s e t , fe a tu r ing s u c c e s s fu l c a s e s tu die s f rom
rofe s s iona l s who ha ve m a de a real difference with
nowl e dge m a na ge m e nt in the ir orga nis a t ion.
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8.30 Registration and refreshments9.00 Chairpersons opening remarks
Cory Banks, Knowledge and Information Strategist, Glentworth
9.15 Examining knowledge management: Past, present and futureThe past: managing knowledge before knowledge managementWhere is KM now?Where is KM heading?
Ruth Bird, Bodleian Law Librarian, University of Oxford
10.00 Creating an environment of collaborative knowledge culture across theorganisationEmbedding knowledge sharing and collaboration practicesEncouraging content creation from all employeesBuilding and maintaining a culture that values knowledge managementWhat are the determinants and pitfalls to avoid?
David Millar, Global Head of Knowledge Management and Innovation,Wood Group PSN
10.45 Exhibition break and networking - KM Conversations
11.15 The role of KM in inclusive innovation Inclusive innovation is more than innovation for the poor; it can be a blueprint for effective governance and a model for inclusive growth and
sustainable development.What is Inclusive Innovation?How and why does it add value?How does KM play a role?
David Galipeau, Co-lead, Knowledge, Innovation and Capacity Group, Asia-Pacic, United Nations Development programme
12:00 Facilitating the advancement of knowledge management through effective change management: A Case Study PresentationImplementation of knowledge management initiative to improve knowledge
management and prevent knowledge lossIntroducing electronic collaboration tools in a rigorous, process-driven eld andeffectively managing the changeJutta Von Dincklage, Project Manager, Wiki Development, Cancer Council Australia
12.45 Findings from knowledge management survey:Chris Kirby, Head of Research, Fifth Quadrant
1.00 Exhibition break and networking(Please let us know of any dietary requirements two weeks prior to congress)
1.45 The changing focus of knowledge management: Improving business processes and efciency: A Practical Case StudyExamining the capabilities and role of KM to improve business processesUsing KM to support lean manufacturing to raise performance across a global companyUsing KM as a tool to train new staff and to facilitate eLearning
James Grey, Best Practice Transfer Specialist, Alcoa World Alumina
2.45 How do data and KM work together?Integrating data management and knowledge managementeThe impact of big data on knowledge managementRichard Vines, Knowledge Management Specialist, Department of Primary Industries
3.15 Exhibition break and wine tasting by Hungerford Hill Wines - REDS
3.45 Knowledge continuity in a changing workplaceIdentifying key knowledge holders across the organisation with a focus on the retiring workforceCreating programs to share their knowledge before they leaveDeveloping frameworks to support knowledge continuity once they are goneCateen Quayle, Knowledge Manager, Hunter Water
4.30 The leader challenge: Using a video case-based story telling approachCapturing, sharing and developing tacit knowledge within a community of practice
A case example from U.S. Army Company Commanders and Platoon LeadersNate Allen, National Defense University, US Army
5.15 What have we learned so far? Group discussion
5.30 Chairpersons concluding discussion and onto drinks by Hungerford Hills Wines plus nibblies
DAY ONE Tuesday, 23 July 2013
#kmaus
This years Congress focuses on the importance of knowledge as a strategic asset, featuring successful case studies from professionalswho have made a real difference with knowledge management in their organisation.
Knowledge management only works when its a practical, every day, living process right across your organisation. Knowledge managementheory that doesnt apply to your organisation is useless, and knowledge kept in a silo is wasted.
Social MediaStory TellingCollaboration
ROIBest PracticeTechnology
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#kmaus
8.30 Registration and refreshments9.00 Chairpersons opening remarks
Cory Banks, Knowledge and Information Strategist, Glentworth
9.15 Why should your CEO care about knowledge management?Getting buy-in from senior management on knowledge management initiativesCommunicating the benets of knowledge management across your organisation
Simon Cheung, Asia-Pacic Knowledge Leader, Ernst & Young
10.00 Creating organisational memory: Building a knowledge management program in lean timesIn 2008, the NRC found itself with increasing retirements and 50% of its staff with less than 5 years experience. It was time to create a KMprogram. Management allocated one staff person and $50,000 for the rst year with $10,000 for the next two years. In 2010, NRC received theMerit Award for its KM program. Hear about:How NRC built its KM program with a limited budgetNRCs KM business caseNRCs KM tactics and initiativesHow KM saved NRC 59 million dollars in the rst two yearsNRCs internal KM marketing tools
Patricia Eng, Senior Advisor for Knowledge Management, U.S. Nuclear Regulatory Commission
10.45 Exhibition break and networking - KM Conversations
11.15 Ongoing commitment: sustaining interest in knowledge management practicesHow do you keep knowledge management alive after the implementation stage?Motivating your organisation to stay committed to knowledge management James King, Chief Technology Ofcer, Ezypay
12.00 Managing the risk of workforce turnover and knowledge lossWhat is knowledge loss?Why does knowledge loss occur?Managing and mitigating the risks of workforce turnover and preventing knowledge loss
William Kaplan, Founder and Principal Consultant, Working Knowledge csp
12.45 What have we learned so far? Interactive discussion
1.00 Extended exhibition break and networking (Please let us know of any dietary requirements two weeks prior to congress)
2.00 Change Management KMs symbiotic partner or alter ego?Are we managing change or are we managing knowledge relating to the change and does it matter?To successfully change culture we need to successfully manage change.Jeanette Allom-Hill, Change Leadership Director & Chair, NSW Public Sector Community of Change Professionals, NSW Treasury
2.45 Panel Discussion:People make or break KM how do you develop intrinsic motivation?
In this session, delegates will have the opportunity ask questions and start discussions with the panellists on the role of motivation insuccessful collaboration and KM initiatives.
Panellists:William Kaplan, Founder and Principal Consultant, Working Knowledge csp
Nate Allen, Chief, Business Transformation Division, US Army
Vincent Ribiere, Managing Director and Co-Founder, Institute for Knowledge and Innovation Southeast Asia Thailand Ofce, Bangkok UniversityFacilitator: Cory Banks, Knowledge & Information Strategist, Glentworth
3.30 Exhibition break and networking
4.00 Rethinking Knowledge Management
Case study: What we have learned from knowledge assessments from 20 military and 5 corporate and aid organizationsHow KM programs can enhance shared understanding, organizational learning, and individual and team decision-makingAudience participation: Practical solutions for delegates to apply immediately within their organisationMike Prevou, President, Strategic Knowledge Solutions
4.45 Concluding discussion: What have we learned? What will we take home? What will we do next?
5.00 Chairpersons closing remarks and end of congress
DAY TWO - Wednesday, 24 July 2013
Social MediaStory Telling
CollaborationROI
Best PracticeTechnology
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About the workshop:
Planning, developing, and implementing a Knowledge
Management framework follows a proven and logical
methodology. Using the Working Knowledge Concept
I Strategy I Practice (CSP) Model, this workshop will
address the components of this model and how you
might approach its use in your organization.
Attendees will complete the workshop with an
understanding of how to apply the model in their
organisations context.
This model helps you to focus on:
Easily stated and easily understood outcomes
Tied to select measures of (KM) success
Tracked to existing strategic initiatives and measures
of value.
Each phase focuses on a critical component for
success.
1. Knowledge Concepts:
Developing a concept for KM in your organization
based on your desired outcomes, identication of what
is critical and relevant
knowledge, the culture of your
organisation, and an assessment of your KM maturity,
and your readiness to take on a KM investment.
2. Knowledge Strategy:
Understanding the strategic plan of the greater
organization of which you are part and the ensuring
that the business case for KM investment over the
longer term can be made. This includes developing a
KM strategic plan that is linked to the overall strategic
plan of the organization to ensure that there is funding
and resources to sustain the investment.
Measures of success are also discussed.
3. Implementing Practices:
Your KM implementation should be based on your
unique environment and desired outcomes - what
makes sense in your context.
Registration: 8:30am
Workshop starts: 9:00am
Workshop ends: 12:00pm
Facilitated by: William Kaplan, Founder and Principal
Consultant, Working Knowledge csp
Workshop BBlueprint for creating a sustainable knowledge
management framework
POST-CONGRESS WORKSHOPS Morning: Thursday, 25 July 2013
Registration: 8:30am
Workshop starts: 9:00am
Workshop ends: 12:00pm
Facilitated by: Vincent Ribiere, Institute for Knowledge and
Innovation Southeast Asia
Thailand Ofce, Bangkok University
Workshop AKM Strategic Alignment: A top down and bottom
up approach
About the workshop: KM Strategic Alignment: A top down and bottom up approach
Many organizations struggle with demonstrating the benets of KM. This is often due to the lack of a clear KM
strategy denition at the early stage of a KM initiative. We believe that an emphasis should be put rst on the
most critical knowledge domains of a company. Knowledge criticality is often perceived in different ways by
people at the operational level than by people at the strategic level, so the idea is to collect both points of view
and to look for an alignment later on.
This workshop will present
Steps and tools allowing to rst identify critical knowledge domains from different points of view
Align these points of view in order to identify where KM activities are most needed
Registration: 8:30am
Workshop starts: 9:00am
Workshop ends: 12:00pmFacilitated by: Patricia Eng,
Senior Advisor for Knowledge Management, U.S.
Nuclear Regulatory Commission
Mike Prevou, President,
Strategic Knowledge Solutions
Workshop CIdentifying and capturing expertise: How to elicit
the knowledge of your experts
About the workshop:
The lifeblood of any organization is its experts and their expertise. Locating, capturing, and sharing this
expertise is not always easy but critical to an organizations success. In this workshop you will learn:
How to dene and identify expertise/critical knowledge
Methodologies used by the U.S. Nuclear Regulatory Commission, a large international oil company,
and the US Army to identify, capture, and transfer core knowledge from experts to others in the
organization
Methods and tactics for transferring and using knowledge to think like an expert
Ways to capture and effectively transfer expertise to different skill levels
Audience participation: attendees will learn and practice techniques for capturing and codifying
organizational knowledge
KM Conversations
At this years congress, we added to the opportunities to collaborate and learn!
So that youre able to get more value out of attending, during the breaks, youre welcome to join in on the
informal KM Conversations focused on six different aspects of KM, facilitated by experts and prominent leaders in the KM space.
Social MediaFacilitated B: Alister Webb, Telstra
Best PracticeFacilitated B: Helen Paige, The Paige Group
CollaborationFacilitated B: Bridgid Costello, Comcare Stor TellingFacilitated B: Michelle Lambert, KMRT
TechnologFacilitated B: tba
ROIFacilitated B: Arthur Shelle, Intelligent Answers
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Registration: 12:30pm
Workshop starts: 1:00pm
Workshop ends: 4:00pm
Facilitated by: David Galipeau, Co-lead, Knowledge,
Innovation and Capacity Group, Asia-Pacic,
United Nations Development Programme
Workshop DDesigning a community of practice (CoP) for
Strategic Purposes
About the workshop:
Communities of Practice (CoP) have traditionally been implemented to gather people with a common area of
interest with the hope that they will participate in an open and common dialogue to resolve issues and solve
problems. Many CoPs are left to languish in multi-focus information sharing and low participation. However, some
can be very successful.
In this workshop, we will explore these sustainability and vibrancy issues facing CoPs and go even further.
In the style of a clinic we will focus on dening results and how those results can be achieved (similar to an
incubation model), we will to use examples from the participants and see how CoPs can be leveraged for both
non-prot and for-prot business purposes - business intelligence, trend spotting, inclusive innovation, social or
behaviour inuence and product/service development and delivery improvements.
A few themes to highlight are:
Role of CoPs as Change Agents
Leveraging Change to increase CoP Engagement and Impact
Communities of Practice as Business Intelligence
About the workshop:
What if you could nd a quick and easy tool to help you:
Identity skills and knowledge gaps among a group of people?
Forge links between participants and enable effective networking?
Identify subject matter experts as well as areas for expertise?
Create a burst of energy during an event?
What if you mastered a tool that would then help you:
Design your knowledge management strategy?
Support the building of a community of practice?
Design the communitys activities, learning plan, FAQs and e-forum topics?
In this hands-on workshop you will be able to experience the Message in a Bottle tool designed by Danone and adopted/
adapted later by Alexandra Lederer in multiple situations at Amadeus. You will also receive valuable tips and tools to be able
to run one of these activities yourselves in the future. We will leverage our innovative minds to brainstorm about ways to
further improve this knowledge mapping tool.
Registration: 12:30pm
Workshop starts: 1:00pm
Workshop ends: 4:00pm
Facilitated by: Alexandra Lederer, Genea
Workshop FMessage in a Bottle: Experience it, learn about
it, and use it for mapping your knowledge and
Pre-requisite for the workshop:
Bring a stack of business cardswith our contact details
About the workshop:
Paul Jay and Aprill Allen bring their wealth of knowledge and experience in knowledge management, project management
and operational service support to deliver a workshop that covers the below objectives:.
The workshop below covers the below objectives:
Introduce you to the KCS Concepts and methodology,
Demonstrate measureable results
Implementation Strategies
Answer common Questions & Objections
Knowledge Centred Support is a knowledge management methodology that was formulated in 1992 by the Consortium for
Service Innovation. KCS challenges traditional knowledge management approaches, but addresses many of the struggles
that knowledge support professionals face on a daily basis, and delivers measurable results.
Registration: 12:30pm
Workshop starts: 1:00pm
Workshop ends: 4:00pm
Facilitated by: Paul Jay, Knowledge ManagementSpecialist, Director, Best Practice
Establishment Pty Ltd;
Aprill Allen, Knowledge Bird, Dev Logic
Workshop EMaking it real: Knowledge Centred Support (KCS)
introduction and overview
POST-CONGRESS WORKSHOPS Afternoon: Thursday, 25 July 2013
What is a conversational event?
his congress will follow an interactive conversational format. Each speaker will present a case study for 25
minutes and conclude their presentation with a question to the audience. The remaining 15-20 minutes of eachession will be given to the audience to discuss the speakers talk and the question at their tables before goingnto a traditional Q&A.
his conversational format is intended to create an informal, relaxed atmosphere in which you, the conferencearticipants, can get to know each other, learn from each other and build relationships.
#kmaus
Remember to tweet - over the past three years KM Australia has become one of the most tweeted
KM events in the Asia-Pacic
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Phone: +61 1300 550 662
Fax: Send the completed registration form to +61 1300 550 663
email: [email protected]
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Post: Send the completed registration form to Ark Group Australia Pt Ltd,
Main level, 83 Walker Street, North Sdne, NSW 2060
sponsor and exhibit at
M Australia, contact
e Sponsorship Manager
one 1300 550 662 or email
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Half Day Post-Congress Workshops
Workshop A $695 + GST = $764.50
Workshop B $695 + GST = $764.50
Workshop C $695 + GST = $764.50
Workshop D $695 + GST = $764.50
Workshop E $695 + GST = $764.50
Workshop F $695 + GST = $764.50
Congress
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Early Bird (exp: 29/06/13)
Member (exp: 29/06/13)
The member discount is available to members
from our supporting organisations listed at
www.kmaustralia.com
$1495 + GST = $1644.50
$1445 + GST = $1589.50
$1695 + GST = $1864.50
EVENT VENUE DETAILS
cfr/e vu
Crstal Palace, Luna Park
1 Olmpic Drive
Milsons Point NSW 2061
Ph: 02 9033 7540
www.crstalpalacesdne.com
Wrkp vuHarbour ViewHotel North Sydney17 Blue Street,North Sydney NSW2060 AustraliaT: +61 2 9955 0499
Toll Free: 1300 785 453
Preferential accommodation rates are available at the Vibe
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