Réseaux sociaux et wikinomics au cœur de Capgemini, l'exemple du Denis Lafont, Directeur Technique Capgemini

How to leverage knowledgein a 91.000 people (distributed)

organization ?

How to leverage knowledgein ?

What is Knowledge Management?

KEY PRINCIPLES

No more KM organization - Everyone is in controlanyone can create communities, tags, publish, vote,…

No more knowledge manager "doing it for you"

No more pre-defined heavy processes

No authorization or validation required

No more user manual

From CoLLection to CoNNection

express

your opinion

askthe expert

let people know you exist

shareyour

knowledge

find who/what you need

help promoting valuable content

join a community

so…what will be

differentwith

sharingto connect

… stay intouch

… and be ready for that next

deadline

collaborate with your peers

connect now…

connecting to share

First prototype delivered in Sept. 2007

Official launch 01/2009

First prototype delivered in Sept. 2007

Official launch 01/2009

Core KM Infrastructure

Capgemini’sSSO

Search

References & Credentials

On demand Community Spaces

Personnal Spaces

Capgemini SSOSearch

Knowledge Exchange (Forums)

Collaborative Writing(Wiki)

Search

Profile Manager

People Finder

Meta datasManagementFree taggingVoting

Valeo Service e-PortalCapgemini Proposal- Version

1.0 2006/09/11 – page 14©2006 Capgemini ADC - All

right reserved

Detailed functional coverage

User Interface & Easy of user• WYSIWYG Editor

• Capgemini’s Look & feel

• Drag ‘n drop not yet available, will be in future release of Drupal

• Human friendly naming scheme

• Mail, RSS

• Automatic glossary

• Automatic alink

Web 2.0 features• Live Search

• Free tagging on content

• Community & Authors Tag Cloud Management

Community oriented features (Organic Groups)• Each user can create its own communities

• Each community can have its own private content

• A community can inherit content from another one

• My Network

• User Contribution Measurements

• Advanced voting system

• Content Recommendation

Personnal Spaces• Advanced Profile Manager, fully configurable

• Update from the Capgemini’s Directory

• Peer finders

Forums• Fully integrated with e-mail

Web Semantics• URI Standardization• Semantic: Compliant with Microformats /vocabularies• Shared taxonomy

Search• Integration with Google Search• Security model integration

Security• SSO integration• Role based access, can be imported from Capgemini LDAP

Capgemini group’s tools integration• Integration with Subversion• Mailing list integration

Easy creation of new type of content• Bids, Methods, Software Components,…..

Statistics• Trends• Loyalty• Specifics to Capgemini• Strongly integrated with the solution (ex: role based statistics)

Performance• Throttle management• Aggressive/Normal caching strategy

KEY ARCHITECTURE DRIVERS

Key Architecture Drivers

3 Months delivery for beta 1

Tight Budget

Existing wiki.capgemini.com reuse

3 Months delivery for beta 1

Tight Budget

Existing wiki.capgemini.com reuse

ConstraintsConstraints

Foster Innovation and “human network effect”

-> Let users build the system on demand-> Any object is typed, without strong constraints

Low TCO

Anticipate future needs

Semantics, work lifestream, automatic tagging, micro blogging…

Foster Innovation and “human network effect”

-> Let users build the system on demand-> Any object is typed, without strong constraints

Low TCO

Anticipate future needs

Semantics, work lifestream, automatic tagging, micro blogging…

Linear ScalabilityAdd as many front/back end as we need, without

redesign/extra costs

-> Stateless architectureReady for the Cloud

->Multiple Caching strategies

Reduce TCO in Run mode

- >As much off the shelves features as possible

Linear ScalabilityAdd as many front/back end as we need, without

redesign/extra costs

-> Stateless architectureReady for the Cloud

->Multiple Caching strategies

Reduce TCO in Run mode

- >As much off the shelves features as possible

IT DriversIT DriversBusiness DriversBusiness Drivers

SOLUTION ARCHITECTURE

Selected solution

Content management system: Drupal

Forum platform: phpBB

Wiki environment: MediaWiki

Google Search

Google Analytics

Old school forums system

Was the only one to offer round tripping feature

A better choice now would be Drupal forums + microblogging « à la » twitter

Old school forums system

Was the only one to offer round tripping feature

A better choice now would be Drupal forums + microblogging « à la » twitter

Excellent performance when no document security managed

Very restricitive security management (late binding only)

Still poor features comparing to modern search engines (FAST,

Vivisimo, Exalead,…)

Excellent performance when no document security managed

Very restricitive security management (late binding only)

Still poor features comparing to modern search engines (FAST,

Vivisimo, Exalead,…)

Great Mindshare, low features

Legacy choice

Go Confluence, Mindtouch(or Drupal, MOSS 2007, Ensemble,…)

Great Mindshare, low features

Legacy choice

Go Confluence, Mindtouch(or Drupal, MOSS 2007, Ensemble,…)

Incomparable features /costs !!Incomparable features /costs !!

Lessons learnt

Web 2.0 features and impact on architecture

• Free tagging is not that a nightmare (today: 80.000 tags for 20.000 users)

• Social networking everything is costly

Google is your friend. Like Yahoo

• Follow Yahoo front end best practices

Front end is really 40 of perceived performance by users

Think Stateless

• Linear scalability at day 0 make you sleep at night

• Ready for Amazon EC2, Flexiscale, Sclar…

Build the trust with your users.

• Bullet proof your Home page & search engine

Do not choose an open source solution, choose a community

KISS

• Freetagging without fancy stuff

• Search, REST style

• Security when you REALLY need it