Ključne reči, gramatika, brojevi, pasiv (korisno za pripremu ispita)
Transcript of Ključne reči, gramatika, brojevi, pasiv (korisno za pripremu ispita)
Ključne reči, gramatika, brojevi, pasiv (korisno za pripremu ispita)
• Key vocabulary revision, grammar, numb3rs and The Passive (useful tips for the exam)
• Source: Robbins, S. (2000) First Insights into Business. Harlow. Pearson Education Limited. Print.
Engleski poslovni jezik (Marković, M.)
Najnoviji primer ispita (Past exam questions)
petak, 3. jul 2015
Key vocabulary: Unit 1. Customers
CUSTOMERS
SERVICES
(množina)
CUSTOMER
CARE
CODE OF PRACTICE
petak, 3. jul 2015
code of practice, customers, service, services,
customer loyalty, repeat business, customer care,
goods
Fill in the gaps with a suitable word given above.
• Companies need _____________. Some companies provide _____________ such as clothes, cars and food. Other companies provide _____________, for example insurance, banking, information technology or training. Companies want _____________, in other words, they want customers to buy from them again and again. To win _____________, many companies have a _____________, or set of rules, for _____________. The code of practice explains what the customer can expect of the company. Customers can complain about the _____________, or help, they receive and the goods they buy.
Key vocabulary: Customers
customers goods
services
repeat business
customer loyalty code of practice customer care
service
petak, 3. jul 2015
Vocabulary: Translation:
company (n.) kompanija
customer (n.) kupac, klijent
to provide (v.) snabdevati, nabavljati
goods (n. plural) roba
product (n.) proizvod
service (n.) usluga
training (n.) obuka
insurance (n.) osiguranje
technology (n.) tehnologija
repeat business (n.) ponovljeno poslovanje
customer loyalty (n.) vernost potrošača
customer care (n.) briga o potrošačima
customer service (n.) korisnički servis
code of practice (n.) kodeks poslovanja
Key vocabulary: Unit 1. Customers
Translation (Prevod ključnih reči)
petak, 3. jul 2015
Povežite reči sa njihovim definicijama.
(CLUES)
• Clothes, cars and food.
• Insurance, banking, information technology or training.
• When customers buy again and again.
• Set of rules.
• Customers can complain about the _____________
• They buy goods and use services.
• repeat business
• services
• goods
• customers
• service
• code of practice
petak, 3. jul 2015
Remember!
• to complain about = žaliti se na…
• Customers can complain about bad customer service.
• Also, there is: a letter of complaint about… (pismo žalbe)
petak, 3. jul 2015
What makes a good shop
assistant? • A GOOD SHOP ASSISTANT...
• takes care of customers’ needs.
• gives information about different products.
• helps customers find products they are looking for in the shop.
• gives technical advice about products.
• advises the customer of information relating to their purchase, such as its warranty or how to look after it.
• makes the customer aware of any special offers.
• makes sure that all stock is on display.
• is aware of what all the customers in the shop are doing, to guard against shoplifting.
petak, 3. jul 2015
buying
production
Information Technology
(IT)
selling
film
telecommunications
marketing
multinationals parent/holding company
petak, 3. jul 2015
• Many well-known companies are ____________________ , these are companies which _________________ in a number of countries.
• Multinationals often have a complicated structure. There is usually a ____________ or ________________ company. This company owns other companies or parts of other companies. These other companies are called _________________ .
MULTINATIONALS OPERATE
PARENT HOLDING
SUBSIDIARIES
Fill in the gaps with the words given in box below.
petak, 3. jul 2015
• Prevedite sledeće ključne reči i napišite rečenicu u kojoj
ćete upotrebiti ključnu reč.
1. multinational:
• Ford is an example of a famous multinational
company.
2. subsidiary:
• Chase Manhattan Bank is a subsidiary of
Chase Manhattan Corp.
3. set up/ found/ establish a company:
• We founded a company in
2005.
multinacionalna kompanija
podružnica/ ogranak
osnovati kompaniju
petak, 3. jul 2015
Vocabulary: Translation:
company (n.) kompanija
multinationals (n.) multinacionalne kompanije
telecommunications (n.) telekomunikacije
marketing (n.) marketing, oglašavanje
selling (n.) prodaja
film (n.); the film industry (n.) film/ska industrija
Information Technology (IT)
(n.)
Informacione Tehnologije (IT
sektor)
parent/holding company
(n.)
roditeljska / holding kompanija
production (n.) proizvodnja
buying (n.) kupovina
operate (v.) funkcionisati
car manufacture
(n.)
proizvodnja automobila
subsidiary / subsidiaries, Pl.
(n.)
podružnica; ogranak
Key vocabulary: Unit 2. Companies Translation (Prevod ključnih reči)
petak, 3. jul 2015
Key vocabulary: Unit 3. Travel
TO TRAVEL
ITINERARY
A FOREIGN BUSINESS
TRIP
SOCIAL CONVENTIONS
CULTURAL
DIFFERENCES
COLLEAGUES
NATIONALITIES CULTURES
petak, 3. jul 2015
Key Vocabulary Cloze.
• Business people have to plan an
• On a business trip, you can experience cultural
• are the different ways that other nationalities do things.
ITINERARY
DIFFERENCES
SOCIAL CONVENTIONS
petak, 3. jul 2015
Vocabulary: Translation:
itinerary (n.) plan puta
cultures (n.) kulture
to travel (v.) putovati
nationalities (n.) nacionalnosti
social conventions
(n.)
društvene konvencije
cultural differences (n.) kulturološke razlike
colleagues (n.) kolege
a foreign business trip
(n.)
poslovni put u inostranstvo
Key vocabulary: Unit 3. Travel
Translation (Prevod ključnih reči)
petak, 3. jul 2015
Troubleshooting a management
consultant
SWOT analysis
Unit 4: Focus on Troubleshooting (solving problems)
Solving problems
to achieve goals/objectives
to re-plan a strategy
S= STRENGTHS
W=WEAKNESSES
O=OPPORTUNITIES
T=THREATS
petak, 3. jul 2015
Unit 4. Key vocabulary cloze Fill in the gaps with a suitable word. Popunite prazna mesta
odgovarajućim rečima.
• Sometimes _______________realise that they are not achieving their __________ or objectives effectively. In this case they have to re-plan their
____________. It can be useful to get an outsider, e.g. a ___________________ to analyse the
company's performance.
A _________ analysis can be useful.
• _________________ or solving problems, is a necessary part of running a company.
companies
goals
strategy
management consultant
SWOT
Troubleshooting
petak, 3. jul 2015
Vocabulary: Translation:
to achieve (v.) ostvariti
goals/objectives (n.) ciljevi
strategy (n.) strategija
management consultant
(n.)
poslovni savetnik
troubleshooting
(n.)
rešavanje problema
S= STRENGTHS
W=WEAKNESSES
O=OPPORTUNITIES
T=THREATS
(n.)
SWOT analiza koja uključuje
S= jake strane kompanije
W= slabosti kompanije
O= prilike
T= pretnje
Key vocabulary: Unit 4. Troubleshooting
Translation (Prevod ključnih reči)
petak, 3. jul 2015
petak, 3. jul 2015
petak, 3. jul 2015
established
key dates
events
founder
experience
petak, 3. jul 2015
Vocabulary: Translation:
founder (n.) osnivač kompanije
key dates
(n.)
ključni datumi
events (n.) događaji
established (adj.) osnovan, renomiran, čuven,
slavan
experience
(n.)
iskustvo
Key vocabulary: Unit 5. Company History
Translation (Prevod ključnih reči)
petak, 3. jul 2015
Answer the questions. • Translate „annual report“
and use it in an English sentence.
• godišnji izveštaj
• Annual Report shows
company’s financial state.
• Who is a founder?
• The one who started the company.
petak, 3. jul 2015
Unit 6: Focus on Retailing
First Insights into Business (LONGMAN), str.
56
petak, 3. jul 2015
RETAILING
GOODS SERVICES RETAILER/S
MANUFACTURER
WHOLESALER MARGIN
CONSUMER
RETAIL OUTLET
SUPERMARKET DEPARTMENT
STORE
The Internet TV shopping
channels mail-order catalogues
petak, 3. jul 2015
Unit 6: Retailing. Key vocabulary cloze
• Retailing is the provision of _____________ or _____________ to the customer. _____________ buy goods directly from the _____________ or from a _____________ (the middleman), and make their income from the ____________________, or difference, between the price they pay for the goods and the price they sell the goods at to the _____________.
A ____________________ is the place where customers can purchase goods, for example a ____________________ or a _________________.
Nowadays, many customers are shopping from home: shopping by ____________________, ____________________, or ______________ is becoming very popular.
goods services Retailers
manufacturer wholesaler margin
consumer retail outlet
supermarket department store
the Internet TV shopping channels
mail-order catalogues
petak, 3. jul 2015
Vocabulary: Translation:
retailing (n.) maloprodaja
retailer (n.) prodavac
manufacturer (n.) proizvođač
wholesale (n.) veleprodaja
retail outlet (n.) prodajno mesto
consumer (n.) potrošač; kupac
goods (n.) roba; proizvodi
services (n.) usluge
margin (n.) marža
department store (n.) robna kuća
the Internet (n.) Internet
TV shopping channels (n.)
TV kanali o kupovini i
kupovanju
mail-order catalogues (n.) prodaja putem kataloga
Key vocabulary: Unit 6. Retailing
Translation (Prevod ključnih reči)
petak, 3. jul 2015
• Define the following terms in English:
• WHOLESALE=veleprodaja
• DEPARTMENT STORE = robna kuća
• RETAILING =maloprodaja
buying/ selling goods in large quantities
a large shop, divided into several departments, each selling a different type of goods
petak, 3. jul 2015
the provision of goods or services to the customer
Dodatna aktivnost: Unit 6, Retailing Matching exercise. Retail outlets and selling methods
• chain stores • e-commerce • hypermarkets
• mail order companies • warehouses • cold calling • door-to-door selling • telesales staff
• retail outlets owned by the same company and trading under the same name.
• telephoning someone who is not expecting your call but whom you think might buy your product.
• going from one house to another, knocking on doors.
• selling over the Internet. • large out-of-town stores selling a
huge range of goods. • personnel who sell by telephone. • large buildings full of goods. • companies which specialize in
selling goods through a catalogue.
petak, 3. jul 2015
Gramatika – rečenice iz Najnoviji primer
ispita (Past exam questions) Put the verbs in brackets into the correct tense:
• EXAMPLE (PRIMER REČENICE): I visited (visit) my colleague last Monday. ____/20
1. BMW __________________________________ (sell) cars in China now.
2. She __________________________________ (finish) lunch when we arrived.
3. I __________________________________ (go) to my office at 7 o’clock every day.
4. Hannah __________________________________ (send/ not) out the quotation yet.
5. We __________________________________ (order) the goods two months ago.
6. I think Ireland __________________________________ (win) the match next week.
7. Person A: Have you taken your exam yet?
Person B: Not yet. I __________________________________ (take) it next month.
8. Last year, we __________________________________ (spend) a lot on advertising.
9. I __________________________________ (live) in Novi Sad since 2009.
10. She __________________________________ (get) the offer to work as their financial manager last week.
REŠENJA: IS SELLING, WAS FINISHING, GO, HAS NOT (HASN’T) SENT, ORDERED, WILL WIN, AM GOING TO TAKE, SPENT, HAVE LIVED, GOT
petak, 3. jul 2015
Brojevi iz Najnoviji primer ispita (Past exam questions)
• Write the following numbers: ____/10
• EXAMPLE (PRIMER REŠENOG ZADATKA): 11 eleven
• $ 17. 50 seventeen dollars and fifty cents
• 1/4 a quarter / one quarter
• 0. 03 nought point oh three
• 50, 386 fifty thousand three hundred (and) eighty-six
• 0. 185% nought point one eight five per cent (percent)
petak, 3. jul 2015
• Make these active sentences passive: ____/ 10
1. They receive the order. The order is received (by them). 2. They execute all orders. All orders are executed (by them). 3. The computer arranges the production schedule. The production schedule is arranged (by the computer). 4. They pay a lot of money. A lot of money is paid (by them). 5. Alan teaches Financial Management. Financial Management is taught (by Alan).
petak, 3. jul 2015
Pasiv iz Najnoviji primer ispita (Past exam questions)
The Passive TEORIJA Knjiga Engleski poslovni jezik, str. 52-53
FORM – oblik • TO BE + III KOLONA (ili -ed
nastavak za pravilne glagole)
• TABELA NA STR. 54, ENGLESKI POSLOVNI JEZIK
AKTIV PASIV
PRESENT SIMPLE
Mr. Smith WRITES the delivery notes.
The delivery notes ARE WRITTEN (by Mr. Smith).
petak, 3. jul 2015
Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu) Rešenja: zadatak 112, str. 120-
121
• Music is listened (to). • An e-mail is read. • Japan produces these cars. (aktiv) • Geography is taught. • The best companies are owned by Germans. • Passenger cars are manufactured by Ford. • Someone/somebody hurts the bus driver. (aktiv) • The film is watched. • English is spoken. • Comics are read. • Volleyball is played. • The song is sung. /sʌŋ/
• Photos are taken.
• The housework is done.
• The children are helped (by the policemen).
• Text messages are written.
• The flowers are watered.
petak, 3. jul 2015
• Rewrite the sentences in passive voice.
1. He opens the door. - The door is opened by him.
2. We set the table. - The table is set by us.
3. She pays a lot of money. - A lot of money is paid by her.
4. I draw a picture. - A picture is drawn by me.
5. They wear blue shoes. - Blue shoes are worn by them.
6. They don't help you. - You are not helped by them.
7. He doesn't open the book. - The book is not opened by him.
8. You do not write the letter. - The letter is not written by you.
9. Does your mum pick you up? - Are you picked up by your mum?
10.Does the police officer catch the thief? - Is the thief caught by the
police officer?
Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu)
Rešenja: zadatak 113, str. 121
petak, 3. jul 2015
1) First the order is received.
2) Then the production schedule is arranged by the computer.
3) Finally, the bumpers are manufactured.
Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na ispitu)
Rešenja: zadatak 124, str. 125
petak, 3. jul 2015