KISS: Keep It Simple (Stupid) · 2019-10-07 · Digitization causes a radical reordering of...
Transcript of KISS: Keep It Simple (Stupid) · 2019-10-07 · Digitization causes a radical reordering of...
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Think digitalInnovations for connected & smart industries
Jan Sonck3 October 2019
ProximusDigital service provider
Communication service providerProximus / Scarlet / Tango
Integrator ecosystemTelindus / affiliates
Carrier digital enablerBICS / Telesign
Constant price pressureand changing regulation
Competition from global hypergiantsand local digital agencies
Business transformationrequires a digital shift
Huge technology investmentsin fiber, mobile and digital
… in a fast changing context
#shifttodigitalWe have to adapt ourselves
In this increasingly changing
and digital world we have to
reinvent ourselves and become
another type of company
#shifttodigitalOur enterprise ambition
Be the trusted partner
in the digital transformation
of our customers
“Just because digital technology makes connecting possible doesn’t mean you’re actually reaching people.”
Maureen Dowd
Why digital
Digital dilemmas, the revolution has barely begun
Digital technologies can lead toboth buyer intimacy and sellerintermediation.
Traditional supply chains are beingchallenged by collaborative ecosystemsand marketplaces.
Data platforms become the foundationof most business models, so you shouldjoint ecosystems through APIs.
ICT transformation is not an option,but a evolution, real innovationcomes from disruptive technologies.
Robotic process automation becomesa compelling alternative, but will also lead to massive skill obsolesce.
Significant opportunities will be missedif we fail to correctly implement dataprivacy and regulation constraints.
Digital and social trends trigger change in all sectors
Everything that can be digitalwill be digital
A sharing economy replacesthe strive for possession
We are making the shiftto subscription based services
Product life cycles get shorterthe opportunity window smaller
Trust and reputation becomea new kind of currency
Hyper personalization entersall product categories.
Processes become data-centricand manual work is automated
In all sectors, new niche playerscomplement hyper-scalers
Together social changes and new technologiescreate a perfect storm for disruption
Crowdsourcing
Internet of everything
Drones and robotics
Circular economy
Artificial intelligence
Online gaming and e-sportsSharing economy
Smart cities and industries
Blockchain
Freelancing
3D printing
Public cloud services
Peer-to-peer everything
Social networks
Disruption is fueling exponential growth
“We tend to overestimate the effect of technologyin the short run and underestimate the effectin the long run.”
Roy Amara
Digital disruption in action
Become digital
Apply new technologies to digitize information and assets, to improve individual applications and processes
Disrupt digital
Become data-driven by design, incorporate digital technology to sign up to new ecosystems and engage differently with customers
Transform digital
Digitize entire business domains to lever better customer experience, employee engagement and efficient operations
Become digital
SensingFiber / 4G &5 G mobile / Internet of Things
SharingPrivate & public clouds
CrunchingArtificial intelligence
ConnectingOpen API platforms
InteractingMobile apps / chatbots / voice assistant
TrustingSecurity / privacy / blockchain
ThinkingBeyond tomorrow …
AugmentingMixed reality / drones
Become digital … in action
Internet of ThingsProximus optimizes stock with sensor equipped cable bobbins and SAP integration
Public & private cloudCodit is a Microsoft Azureintegrator who connectsall back-end services
Open API platformsNational Lottery uses APIs to quickly test and deploy new games rapidly
Security & PrivacyBelgian Mobile ID Launched itsme®as a secure mobile authentication and digital identity solution
Chatbots & voice assistantsA bank uses our chatbotcapabilities to facilitate online client interaction
5G networksIndustries with a need for high speed and low latency networks will get the first deployemntsArtificial intelligence
Proximus developed AI use casesto reduce cost and increase revenues on the website and in call centres Blockchain
Telindus makes use of InfraChainto enable community drivengovernance in Luxemburg
Transform digital
Superior experiences requireobsession for the customer
Excellent operations becomedata-driven by design
Transformation of productsis fuelled by customer feedback
Agile collaboration is requiredto deal with changing markets
Transform digital … in action
Transport & logisticsTWH a specialist in forklift spare partsand equipment, optimizes downtimewith real-time monitoring andpredictive maintenance
Fleet management Insurers use ConnectMyCardeveloped by Touring & Proximusto coach youngers using analytics and a mobile app
Energy & utilitiesAntragaz, a gas distributer, improvescustomer experience with a newbusiness model, by using live monitoringand usage based billing
Customer experienceSpencer is a mobile worker assistant offering a unified interface for corporates, to make employee’s workdays more efficient
Disrupt digital
Build customer relationshipsvia different digital channels
Follow the data traveling inand outside the organization
Adopt a culture of digital firstinnovation
Connect to emerging ecosystemsacross sector boundaries
Disrupt digital … in action
Smart buildingAXA deployed a floor occupancy solutionwith IoT sensors and Analytics helps to reduce the required space up to 6 desks per 10 people, buildings are managed in real-time and at much lower cost
Smart citiesLouvain La Neuve co-creates new city services with commercial partners and citizens, and tests viability of noise detection, energy monitoring and location insights for a sustainable city
Smart energyFluvius, the energy network company, drastically reduce data collection by connecting 1,2 mio energy meters with IoT and advanced Analytics, resulting in operational efficiency and new services
Smart venuesBrussels Expo is gaining location insights on event activities in exposition zones, improves visitor experience, transforms stakeholder satisfaction and service levels, and as such builds a ‘venue digital twin’
New value will also be created across industries
Digitization causes a radical reorderingof industry borders as we know them
Global retailers are leading, closer to homebanks innovate beyond traditional business
Banks start to integrate third party serviceswhile Proximus facilitates Netflix content
New ecosystems are already emerging in mobility, travel, retail and banking