Kiosk+Solutions+issue+5
-
Upload
adrian-warne -
Category
Documents
-
view
72 -
download
3
Transcript of Kiosk+Solutions+issue+5
ISSN 2398-2845
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Engage attract and captivate your customers with AsuraCPRNTtrade the compact all-in-one printingsolution and interactive device from Star Micronics
wwwStar-EMEAcom
As one of the worldrsquos largest manufacturers of POS and kiosksolutions we have combined our two areas of expertise to createa completely unique and intelligent interactive communicationdevice ndash the AsuraCPRNT Itrsquos a receipt ticket and coupon printeras well as a fully programmable platform which can be used torun product advertising retail merchandising point-of-salepromotions and many more applications for retail and otherindustries
Used as a stand-alone terminal or integrated into any retailinfrastructure AsuraCPRNT can provide thousands of applicationsand hundreds of solutions for the retailer At its heart is a powerfulprocessor that manages a touch screen and an 80mm printer
The AsuraCPRNT measures just 38cm in height and is availablewith optional integrated MSR Barcode and NFC readers makingit flexible enough to meet customersrsquo needs in the mostdemanding retail environments
Its computing power offers the capability to display and deliveraudio-visual messages on its own screen as well as digitalsignage It also has the ability to drive applications and webcontent to other devices such as customersrsquo smart phonesmerchant tablets and in-store kiosks
To find out more about one of the most compact and advancedinteractive customer solutions the world has ever seen call oursales team on +44 (0)1494 471111 or e-mail salesStar-EMEAcom
StarACP_KioskSolutions 27042016 626pm Page 1
contents
KIOSK solutions 3
NEWS 6
NCR SKIMMING PROTECTION SOLUTION 12Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is made
SPECIALLY TAILORED 14With a software investment already in place British heritage menswear brand Charles Trywhitt turned to Box Technologies for a solution
A BRIEF HISTORY OF SELF-SERVICE 16Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiency
HOTEL KIOSKS MAKE GOOD 18HOLIDAYS GREAT Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
IMPROVE SECURITY WITH KIOSKS 22Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theft
YORK SMARTCARD PROJECT 24Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus travel in the city even more attractive
KIOSKS GET A GREAT PERFORMANCE 26 REVIEW Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functions
AN EVOLVING WORKFORCE 30Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobs
EVOLVING KIOSK SOLUTIONS 34The reach of the kiosk industry continues to grow with technologies expanding the possibilities for deployments and the customer experience
THE RISE OF THE NEW DIGITAL 36 CAR SHOWROOM Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEAT
BIOMETRICS THE OFFICE OF TOMORROW 40Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solution
12
16
18 4024
Engage attract and captivate your customers with AsuraCPRNTtrade the compact all-in-one printingsolution and interactive device from Star Micronics
wwwStar-EMEAcom
As one of the worldrsquos largest manufacturers of POS and kiosksolutions we have combined our two areas of expertise to createa completely unique and intelligent interactive communicationdevice ndash the AsuraCPRNT Itrsquos a receipt ticket and coupon printeras well as a fully programmable platform which can be used torun product advertising retail merchandising point-of-salepromotions and many more applications for retail and otherindustries
Used as a stand-alone terminal or integrated into any retailinfrastructure AsuraCPRNT can provide thousands of applicationsand hundreds of solutions for the retailer At its heart is a powerfulprocessor that manages a touch screen and an 80mm printer
The AsuraCPRNT measures just 38cm in height and is availablewith optional integrated MSR Barcode and NFC readers makingit flexible enough to meet customersrsquo needs in the mostdemanding retail environments
Its computing power offers the capability to display and deliveraudio-visual messages on its own screen as well as digitalsignage It also has the ability to drive applications and webcontent to other devices such as customersrsquo smart phonesmerchant tablets and in-store kiosks
To find out more about one of the most compact and advancedinteractive customer solutions the world has ever seen call oursales team on +44 (0)1494 471111 or e-mail salesStar-EMEAcom
StarACP_KioskSolutions 27042016 626pm Page 1
contents
KIOSK solutions 3
NEWS 6
NCR SKIMMING PROTECTION SOLUTION 12Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is made
SPECIALLY TAILORED 14With a software investment already in place British heritage menswear brand Charles Trywhitt turned to Box Technologies for a solution
A BRIEF HISTORY OF SELF-SERVICE 16Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiency
HOTEL KIOSKS MAKE GOOD 18HOLIDAYS GREAT Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
IMPROVE SECURITY WITH KIOSKS 22Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theft
YORK SMARTCARD PROJECT 24Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus travel in the city even more attractive
KIOSKS GET A GREAT PERFORMANCE 26 REVIEW Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functions
AN EVOLVING WORKFORCE 30Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobs
EVOLVING KIOSK SOLUTIONS 34The reach of the kiosk industry continues to grow with technologies expanding the possibilities for deployments and the customer experience
THE RISE OF THE NEW DIGITAL 36 CAR SHOWROOM Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEAT
BIOMETRICS THE OFFICE OF TOMORROW 40Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solution
12
16
18 4024
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Engage attract and captivate your customers with AsuraCPRNTtrade the compact all-in-one printingsolution and interactive device from Star Micronics
wwwStar-EMEAcom
As one of the worldrsquos largest manufacturers of POS and kiosksolutions we have combined our two areas of expertise to createa completely unique and intelligent interactive communicationdevice ndash the AsuraCPRNT Itrsquos a receipt ticket and coupon printeras well as a fully programmable platform which can be used torun product advertising retail merchandising point-of-salepromotions and many more applications for retail and otherindustries
Used as a stand-alone terminal or integrated into any retailinfrastructure AsuraCPRNT can provide thousands of applicationsand hundreds of solutions for the retailer At its heart is a powerfulprocessor that manages a touch screen and an 80mm printer
The AsuraCPRNT measures just 38cm in height and is availablewith optional integrated MSR Barcode and NFC readers makingit flexible enough to meet customersrsquo needs in the mostdemanding retail environments
Its computing power offers the capability to display and deliveraudio-visual messages on its own screen as well as digitalsignage It also has the ability to drive applications and webcontent to other devices such as customersrsquo smart phonesmerchant tablets and in-store kiosks
To find out more about one of the most compact and advancedinteractive customer solutions the world has ever seen call oursales team on +44 (0)1494 471111 or e-mail salesStar-EMEAcom
StarACP_KioskSolutions 27042016 626pm Page 1
contents
KIOSK solutions 3
NEWS 6
NCR SKIMMING PROTECTION SOLUTION 12Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is made
SPECIALLY TAILORED 14With a software investment already in place British heritage menswear brand Charles Trywhitt turned to Box Technologies for a solution
A BRIEF HISTORY OF SELF-SERVICE 16Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiency
HOTEL KIOSKS MAKE GOOD 18HOLIDAYS GREAT Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
IMPROVE SECURITY WITH KIOSKS 22Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theft
YORK SMARTCARD PROJECT 24Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus travel in the city even more attractive
KIOSKS GET A GREAT PERFORMANCE 26 REVIEW Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functions
AN EVOLVING WORKFORCE 30Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobs
EVOLVING KIOSK SOLUTIONS 34The reach of the kiosk industry continues to grow with technologies expanding the possibilities for deployments and the customer experience
THE RISE OF THE NEW DIGITAL 36 CAR SHOWROOM Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEAT
BIOMETRICS THE OFFICE OF TOMORROW 40Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solution
12
16
18 4024
Engage attract and captivate your customers with AsuraCPRNTtrade the compact all-in-one printingsolution and interactive device from Star Micronics
wwwStar-EMEAcom
As one of the worldrsquos largest manufacturers of POS and kiosksolutions we have combined our two areas of expertise to createa completely unique and intelligent interactive communicationdevice ndash the AsuraCPRNT Itrsquos a receipt ticket and coupon printeras well as a fully programmable platform which can be used torun product advertising retail merchandising point-of-salepromotions and many more applications for retail and otherindustries
Used as a stand-alone terminal or integrated into any retailinfrastructure AsuraCPRNT can provide thousands of applicationsand hundreds of solutions for the retailer At its heart is a powerfulprocessor that manages a touch screen and an 80mm printer
The AsuraCPRNT measures just 38cm in height and is availablewith optional integrated MSR Barcode and NFC readers makingit flexible enough to meet customersrsquo needs in the mostdemanding retail environments
Its computing power offers the capability to display and deliveraudio-visual messages on its own screen as well as digitalsignage It also has the ability to drive applications and webcontent to other devices such as customersrsquo smart phonesmerchant tablets and in-store kiosks
To find out more about one of the most compact and advancedinteractive customer solutions the world has ever seen call oursales team on +44 (0)1494 471111 or e-mail salesStar-EMEAcom
StarACP_KioskSolutions 27042016 626pm Page 1
contents
KIOSK solutions 3
NEWS 6
NCR SKIMMING PROTECTION SOLUTION 12Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is made
SPECIALLY TAILORED 14With a software investment already in place British heritage menswear brand Charles Trywhitt turned to Box Technologies for a solution
A BRIEF HISTORY OF SELF-SERVICE 16Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiency
HOTEL KIOSKS MAKE GOOD 18HOLIDAYS GREAT Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
IMPROVE SECURITY WITH KIOSKS 22Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theft
YORK SMARTCARD PROJECT 24Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus travel in the city even more attractive
KIOSKS GET A GREAT PERFORMANCE 26 REVIEW Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functions
AN EVOLVING WORKFORCE 30Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobs
EVOLVING KIOSK SOLUTIONS 34The reach of the kiosk industry continues to grow with technologies expanding the possibilities for deployments and the customer experience
THE RISE OF THE NEW DIGITAL 36 CAR SHOWROOM Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEAT
BIOMETRICS THE OFFICE OF TOMORROW 40Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solution
12
16
18 4024
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Engage attract and captivate your customers with AsuraCPRNTtrade the compact all-in-one printingsolution and interactive device from Star Micronics
wwwStar-EMEAcom
As one of the worldrsquos largest manufacturers of POS and kiosksolutions we have combined our two areas of expertise to createa completely unique and intelligent interactive communicationdevice ndash the AsuraCPRNT Itrsquos a receipt ticket and coupon printeras well as a fully programmable platform which can be used torun product advertising retail merchandising point-of-salepromotions and many more applications for retail and otherindustries
Used as a stand-alone terminal or integrated into any retailinfrastructure AsuraCPRNT can provide thousands of applicationsand hundreds of solutions for the retailer At its heart is a powerfulprocessor that manages a touch screen and an 80mm printer
The AsuraCPRNT measures just 38cm in height and is availablewith optional integrated MSR Barcode and NFC readers makingit flexible enough to meet customersrsquo needs in the mostdemanding retail environments
Its computing power offers the capability to display and deliveraudio-visual messages on its own screen as well as digitalsignage It also has the ability to drive applications and webcontent to other devices such as customersrsquo smart phonesmerchant tablets and in-store kiosks
To find out more about one of the most compact and advancedinteractive customer solutions the world has ever seen call oursales team on +44 (0)1494 471111 or e-mail salesStar-EMEAcom
StarACP_KioskSolutions 27042016 626pm Page 1
contents
KIOSK solutions 3
NEWS 6
NCR SKIMMING PROTECTION SOLUTION 12Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is made
SPECIALLY TAILORED 14With a software investment already in place British heritage menswear brand Charles Trywhitt turned to Box Technologies for a solution
A BRIEF HISTORY OF SELF-SERVICE 16Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiency
HOTEL KIOSKS MAKE GOOD 18HOLIDAYS GREAT Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts
IMPROVE SECURITY WITH KIOSKS 22Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theft
YORK SMARTCARD PROJECT 24Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus travel in the city even more attractive
KIOSKS GET A GREAT PERFORMANCE 26 REVIEW Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functions
AN EVOLVING WORKFORCE 30Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobs
EVOLVING KIOSK SOLUTIONS 34The reach of the kiosk industry continues to grow with technologies expanding the possibilities for deployments and the customer experience
THE RISE OF THE NEW DIGITAL 36 CAR SHOWROOM Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEAT
BIOMETRICS THE OFFICE OF TOMORROW 40Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solution
12
16
18 4024
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
FUJITSU Printers
FUJITSU releases the next generation printer The perfect kiosk printing solution featuring 300dpi and a printing width of 86mm Print high resolution receipts and tickets even in credit card format The 300dpi resolution ensures that even size reduced 2D barcodes can be scanned A combined full and partial cutter is optional
Learn more about the 839 thermal printer wwwfujitsucomcomponents or infofceufujitsucom
foreward
KIOSK solutions 5
Looking to the futureAs we straddle the current and next year itrsquos safe to say that the road ahead and behind us has shown that the industry is both strong and growing In this issue wersquore going to be looking at many of the ways kiosks are becoming an increasingly important part of everyday life To think that you can travel by bus or train to an airport to go on holiday purchase items in the shops at the airport and check-in at a hotel with a kiosk providing service at every step of the way is truly incredible
To celebrate the success of the industry Kiosk Summit London 2017 will bring many of the major players together under one roof on 28th September With an exhibition and a number of thought provoking seminars the event is a must for your diary Registrations for delegates open in late January at wwwkiosksummitcouk
James AbbottEditor ndash Kiosk Solutions
ISSN 2398-2837
KIOSKsolutions
build | integrate | deploy
DecemberJanuary 2017 Issue 5
Biometric Tablet
Kiosks
Video conferencing
Evolving Deployments
also in this issue
Travel amp tourism Fast food kiosks
Cover image Rosendahl Conceptkiosk Ltd
KIOSKsolutionsE Space Business Centre 181 Wisbech Road Littleport Cambridge CB6 1RA
Tel 01353 771460
wwwkiosksolutionsmagazinecom
Published by LGN Media LTD
Publisher amp Managing Director Ian Titchener
Creative Director Andrew Beavis
Editor James Abbott
Production Manager Rachel Titchener
Advertising Sales Ian Titchener
Financial Controller Samantha White
ISSN 2398-2845
The views expressed in the articles and technical papers are those of
the authors and are not endorsed by the publishers
The author and publisher and its officers and employees do not
accept any liability for any errors that may have occurred or for any
reliance on their contents
All trademarks and brandnames are respected within our
publication However the publishers accept no responsibility for any
inadvertent misuse that may occur
This publication is protected by copyright copy 2016 and accordingly
must not be reproduced in any medium All rights reserved
Kiosk Solutions stories news know-how
Please submit to jameslgnmediacouk including high
resolution (300dpi+ CMYK) images
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
Beepsend and Qmatic partner to optimise the customer journey experienceBeepsend and Qmatic have jointly launched a new powerful communication management module for Orchestra 6 Qmaticrsquos market leading customer journey management platform By integrating Beepsendrsquos award-winning SMS messaging services API with the built-in communication module in Orchestra 6 Qmatic is now able to provide a seamless and global SMS solution for partners and customers worldwide Efficient communication throughout the journey significantly enhances the user experience
Across all targeted industries including retail banking healthcare and the public sector integrating SMS services results in shorter queue times and increased customer satisfaction Visitors can book appointments in advance check-in via an on-site kiosk and receive communications and alerts via SMS
Qmatic Group leads the market in customer journey management technology solutions The Orchestra platform and analytics provide the insights to better orchestrate customer interactions offer timely promotions and optimise staff and resource planning in more than 120 countries
Beepsend contributes their Tier 1 A2P application to person SMS messaging industry market expertise global network connectivity advanced routing and delivery capabilities Recently voted as a top four messaging vendor worldwide by mobile network operators Beepsend offers reliable and secure messaging services The new global SMS Message Service can be integrated quickly setting up your local SMS gateway powered by Beepsend in less than a minute to allow for instant real-time engagement with customers and employees manage appointments and reminders and create alerts n
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
App support for BrightSign XD and XT digital signage media playersBrightSign LLC has announced that the Appspace App for BrightSign devices now supports BrightSign Series 3 XD and XT digital signage media players BrightSignrsquos new line of XD and XT players using BrightSign firmware version 6263 have officially been tested and deemed Appspacecompatible
ldquoWe couldnrsquot be more excited that Appspace is now available for BrightSignrsquos enthusiastic customer base BrightSignrsquos stellar performance and reliability makes them the only choice for so many digital signage solutionsrdquo said Brandon Miles Appspacersquos CEO
ldquoAppspace is a formidable presence in the content management space and the integration of our offerings speaks volumes about BrightSignrsquos commitment to integrate seamlessly with leading digital signage CMS platformsrdquo said Jeff Hastings BrightSignrsquos CEO ldquoAppspace and BrightSign represent a best-of-breed solution for enterprise-level applicationsrdquo
The Appspace platform ndash used by customers around the world including seven of the top 10 Fortune 500 companies ndash is used in a wide range of use applications including workforce communications guest communications and retail signage Appspace provides a robust toolset for managing digital signage content n
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
Calvin Klein offers charging kiosks to customersVisitors to select Calvin Klein stores will get to enjoy a complimentary phone charge during their shopping experience with Veloxity charging kiosks Calvin Klein is expanding their in-store experience by deploying charging kiosks to over nine different retail locations
Calvin Kleinrsquos Director of Marketing Roland Figueredo who was in charge of the project says ldquoIn the fast paced retail environment we are trying to meet all of our customersrsquo needs From the products we sell to the shopping experience we want the customer to feel specialrdquo
He goes on to add ldquoWe are also trying to bring a bit of modern technology and convenience into our stores and these charging kiosks gives us that opportunity We are able to give the customer a place to charge their phones see some branded content and continue to shop ndash a winwin for the stores and the customer Working with Veloxity has been a pleasure from day one They were able to turn this around in a short time frame and have provided excellent customer service n
6 KIOSK solutions6 KIOSK solutions
From the worldrsquos busiest hotels to the worldrsquos largest casinos our kiosk solutionskeep people moving and businesses booming Star Micronics is the kiosk printingindustry specialist with over three decades of knowledge and expertise and hasas a result created the worldrsquos largest range of encased and open frame modularkiosk printing solutions including two specialist solutions ndash the TUP500 DPchassis option which reduces the size of the TUP500 by 25 and the userinstallable flashing paper exit guide on the TSP700II
With unmatched versatility specialist options designed specifically for the kioskmarket and countless software and accessory packages itrsquos no wonder wersquoreleading the world Our latest projects have involved innovative A4 replacementcheckout printers in Europersquos busiest hotel chains charity and self-checkoutkiosks in Sweden and Germany loyalty and coupon kiosks in Switzerland as wellas a new free of charge digital receipting solution available on our encasedprinters TSP700II and TSP800II
So if yoursquore looking for the most reliable cost-efficient and versatile kiosk printingsolution on the planet Star is just the ticket For more information call our salesteam on +44 (0)1494 471111 or e-mail SalesStar-EMEAcom
Kiosk Printing Solutions that keep the world in motionhellip
wwwStar-EMEAcom
StarKiosk_KioskSolutions 27042016 636pm Page 1
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
Star partners with iZettle to provide Londonrsquos licensed taxi drivers with TfL approved Card Payment BundleStar Micronics has announced that its SM-L200 mobile printer has been selected by iZettle to provide Londonrsquos licensed taxi drivers with a TfL approved card payment bundle offering a range of key features and benefits Following the requirement for taxi drivers to accept card and contactless payments as well as provide receipts for those payments upon request iZettle has partnered with Star to provide the following bundle
bull iZettle Card Reader Pro Contactless
bull Star SM-L200 Bluetooth receipt printer
bull Card reader mount for passenger compartment
bull Receipt printer mount for driver compartment
With iZettle Card Reader Pro Contactless taxi drivers can accept all major credit cards (including American Express) as well as contactless payments through Apple Pay Google Wallet and others For receipting the super compact lightweight SM-L200 Bluetooth printer from Star offers a high print speed LCD display and 12m drop resistance Beyond a low power usage the advantages of BLE technology with this printer include simple installation given its auto pairing facility with multiple Bluetooth 40 iOS devices n
DisplayLite launches 180 interactive touch tableDisplayLite has announced the new Displaylite 180 46in interactive touch table that will enable any user to fully exploit the benefits of being able to cre-ate present share and collaborate with digital media on the durable all glass surface of the table
The design of the 180 complements any room as a piece of multi-functional furniture Utilising a commercial grade Samsung 46in Full HD panel the 180 offers av designers and installers a new level of flexibility including features such as a ready-to-assemble (RTA) de-sign detachableinterchangeable table legs discreet cable routing and remov-able storage tray for housing a mini-PC
Mini Mac or Android player The Displaylite 180 use PCAP
multi touch technology delivering a fast response time alongside a premium in-teractive experience The smooth glass flush surface is sealed against dust and moisture lsquoPlug and Playrsquo is supported for a wide range of Operating Systems which means no drivers are required making the 180 easy to install and use
The 180 is supplied without a PC as standard but the company also offers a fully integrated solution which includes the latest Intel NUC i7 Skull Canyon mini-PC and Touchtech Lima interactive multi touch software providing an lsquoout of the boxrsquo touch experience n
8 KIOSK solutions8 KIOSK solutions
news
SkyBus Melbourne rolls out new self-service ticketing with NCRSkyBus operators of Melbournersquos express CBD to airport transport service has rolled out self-service ticketing on its Melbourne routes with NCR Corporation The roll out has enabled SkyBus to offer omni-channel and round-the-clock ticketing to its 35 million annual customers travelling on any of its three Melbourne Airport routes CBD Express St Kilda Express and the Frankston service
Since installing the NCR Self-Serve 90 kiosk this lsquoat stoprsquo purchasing option has proved successful SkyBus has seen significant uptake with more than 70000 tickets purchased in the first six months ldquoIt was a crucial part of our expansion plans to be able to offer an omni-channel ticketing solution enabling customers easy and simple access to tickets whilst offering a consistent and streamlined servicerdquo commented Michael Sewards Co-CEO at SkyBus
ldquoIt was vitally important that we chose a solution that was proven in the travel sector and robust with
exceptional reliability We found this in NCR The NCR Self-Serve 90 offered exactly what we were looking for from streamlined sleek units with all-in-one capability to industry-leading technology Wersquore delighted with how the project has gone so farrdquo Sewards added
SkyBus is steadily expanding in Melbourne with new services to St Kilda and Frankston launched in the past five months Its express CBD to Melbourne Airport service operates 247 with departures leaving Southern Cross Station every 5 minutes during peak periods
Dennis Davidson general manager at NCR Travel and Entertainment commented ldquoTravel providers are looking for more ways to modernise their customer experience by transforming physical and digital channels Our self-service ticketing solutions seamlessly integrate physical and digital channels giving SkyBus more ways to interact and deliver a better experience to their fast growing customer baserdquo n
imageHOLDERS has announced a new modular tablet Compact KioskThe Compact Kiosk is a modular unit comprising of two key elements The first element is the tablet enclosure which can securely enclose any sized tablet on a counter mounted arm with cable management The second is the under counter unit which securely encloses a range of different devices from printers to chip and pin readersThe tablet Compact Kiosk can securely enclose OEM devices such as
bull Printers (A4 receipt ticket)
bull Credit card swipe reader
bull NFC amp RFID for contactless cards
bull ID readerbull Chip and PINbull OCR readerbull Secure card reader
authenticator (SCRA)bull Magnetic ink
character recognition (MICR)
The tablet Compact Kiosk can be mounted on a leaning rail podium table or securely mounted to a wall imageHOLDERS created the furniture to
be ergonomic designed to be the ideal height for users to interact withAdrian Thompson CEO
imageHOLDERS said ldquoThe tablet Compact Kiosk was originally designed for gaming software company BGT who wersquove been working with for the past year on
this concept We believe that device integration
is the future for POS technology and that
to future proof our clients needs
we needed to invest our time in creating a modular kiosk Wersquore really excited to work with clients both current
and new to integrate the tablet Compact Kiosks into their businessesrdquo
The tablet Compact Kiosk is the ideal solution for POS self-service stations The under the counter unit can hold cash acceptors chip and pin terminals and receipt printers whilst the tablet enclosure can securely enclose scanners and contactless card readers alongside the tablet or the touchscreen n
KIOSK solutions 9
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
news
KIOSKsolutions
If you have any news please email James Abbott jameslgnmediacouk
Seymourpowell push the boundaries with an interactive smart mirror for SuperdrySeymourpowell has revealed details of a new interactive lsquomirrorrsquo they have created for Superdryrsquos latest flagship store that pushes the boundaries of customer experience The smart mirrorrsquo uses innovative technology to allow customers to browse through Superdryrsquos latest collection of winter apparel and interact with garments by trying them on lsquodigitally before purchasing Seymourpowell collaborated closely with British lifestyle brand Superdryrsquos global merchandising and store design teams on the concept which forms a focal point of their newly opened flagship store in Berlin
As customers browse additional information such as colour variants and design details for each garment is displayed a new way of introducing the products to customers Signage and messaging encourages customers to share their experiences of the Smart Mirror on social media platforms and data on which products customers lsquofavouritersquo and chose to try on is collected to help Superdry develop and tailor future collections When not in use the Smart Mirror becomes a dynamic part of the store design and merchandising scheme that showcases the new collection
The completed installation is a self-contained maintenance free unit The massive 82in multi-touch screen will allow future developments of the concept to capture userrsquos data and the software can be updated remotely by Seymourpowell n
Innovative solution enables the UKrsquos first cashless restaurant pointOne EPoS an award-winning leading provider of EPoS technology has launched a customer self-service kiosk that will speed up service reduce costs and maximise revenues during busy periods Working on an Android platform and using 10in tablets mounted in BouncePad holders the kiosk solution offers a slick innovative and cutting edge hospitality solution aimed at quick service restaurants pointOne developed the technology in conjunction with Tossed ndash The Healthy Eating Place ndash a chain of 26 restaurants based around London With plans to roll out the kiosk technology to all its outlets Tossedrsquos objective was to remove paper from its shops streamline its front-of-house operations and ultimately deliver a better guest experience
pointOne EPoS Managing Director Steven Rolfe said ldquoWe have a passion for offering innovative hospitality solutions and believe that our new kiosk will be a game changer within the QSR sector We are delighted to have partnered with Tossed for the development of this product Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data create an order and check-out with integrated card payments in just a few button presses We believe this offering supports our ethos of delivering truly groundbreaking and class-leading hospitality IT solutions and we are very excitedrdquo
Vincent McKevitt Founder of Tossed said ldquoMost operators face speed and capacity issues at
lunchtime but ours are intensified because we make our food fresh to order and most guests like to customise their food to suit their health and taste requirements This unique POS solution allows our team to focus their energy on our speed of production Guest feedback from the trials has been very positive people like to be able to browse in their own time and customise what they eat completing a great experience with tasty bespoke healthy food served quicklyrdquo
The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying the order name and number Future enhancements will include interval ordering integration for theatres amp venues and seattable assignment for casual dining restaurants which will widen the appeal of the product beyond the QSR sector
Features includebull Customisable customer interfacebull Integrated standalone contactless
chip amp pinbull Ability to filter menu options by
food types (ie allergy content)bull Display nutritional data clearly to
the customer and enable them in to build up a nutritional picture of their orderbasket in real-time
bull Customer login option to retrieve order history
bull Print order point and customer order details for collection
bull Option to email receipt to customerbull Upsell opportunities throughout
order process and checkoutbull Discount code functionality n
10 KIOSK solutions10 KIOSK solutions
news
Kiosk Summit London 2017 registrations opening soon
Kiosk Summit London 2017 will be opening its doors at the iconic Business Design Centre in central London on 28th of
September Kiosk Summit is Europersquos only dedicated event for the kiosk industry and this is the first time the show will be visiting the capital
Delegates can look forward to a roster of seminars delivered by some of the industryrsquos leading experts covering a wide range of subjects Plus there will be an exhibition with many of the industryrsquos leading vendors
Visitors will be able to select the seminars of interest to them and move seamlessly between the exhibition and the seminars Not only is this a great opportunity to network with other professionals yoursquoll also be able to learn more about where this exciting industry is heading in the future Complimentary refreshments will be available all day and a delegates can also look forward to a free hot buffet lunch
Registration for the show opens in January 2017 and will coincide with the launch of a brand new website For more information about the Kiosk Summit series of shows visit wwwkiosksummitcouk email ianlgnmediacouk or call 01353 711464 n
3M Touch Systems UK LtdDave Williams
T +44 1344 858467 E touchsales-ukmmmcomwww3Mcouktouch
Multi-user Multi-touchthe future is here now
KIOSK solutions 11
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Eliminate card skimming losses with a solution that disrupts the operation of the ATM when any attempt to record data with a skimming device is madeBy NCR wwwncrcom
NCR skimming protection
solution
case study
12 KIOSK solutions
Between 2012 and 2014 our client was experiencing one or two ATM card skimming attacks a month The losses were consistent with the industry average of $40000 ndash $50000 per skimming incident Not to mention the corresponding negative impact to the bankrsquos brand and customer service levels ATM Skimming continues to become more sophisticated with the entry of organised crime and skimming devices are getting smaller and undetectable With the help of mobile phone technology criminals are creating ATM PIN capture devices that can also send the image to a remote PC
The customer chose NCR Skimming Protection Solution to address their continuing situation with ATM skimming attacks NCR Skimming Protection Solution is designed specifically for NCR ATMs and provides comprehensive protections through functionality to detect and jam most forms of bezel and insert skimmers It provides additional anti-tampering sensors to protect the device from being disabled with sabotage and also provides physical protection components to prevent other attacks
Detection and disruption Detection is focused on the card data path which minimises the potential for false alerts and integration with
the ATM triggers physical barriers to prevent cards from being inserted into the ATM Customers can have the option to take the ATM out of service until the detected object is removed Multiple sensors create a constantly changing random stream of noise to disrupt and jam any devices that may attempt to take a clean read of cardholder data
The solutionThe customer was particularly impressed with the way the NCR solution deployed Jamming technology The customer viewed this as a key differentiator for the solution which means when a criminal takes their skimmer or recording device away they cannot decipher the cardholderrsquos data
Unlike third party solutions SPS has built in diagnostics and state of health so that the deployers can monitor the device and pinpoint whether itrsquos functional or not if itrsquos not ndash action can be taken
SPS uses industry standard expandable bus architecture amp new
sensors and alarm devices can be added in the future to protect from new types of attack without having to replace the SPS module providing a fast response to new threats SPS uses Field Programmable Gateway Array (FPGA) architecture so hardware can be repurposed via downloadable software upgrades
Different software implementation scenarios are possible depending on the target network environment SPS will send status messages to XFS via the SUI Service Provider and through SNMP NCR Skimming Protection Solution can also operate in a standalone mode as well
The benefitsThe benefits of NCR Skimming Protection Solution were immediately apparent Upon deployment the bank saw the complete elimination of card skimming attacks in the ATM channel and all 4600 of the bankrsquos ATMs are now under the protection of NCR Skimming Protection Solution The deployment in this project was completed ahead of schedule n
ATM skimming trends amp effects
Trends related to ATM skimming attacksn The crime constantly evolvesn The criminals become ever more
organisedn The crime gets ever more
sophisticated
n Criminals migrate to the weakest link
n Skimming devices get smaller and harder to defeat
Constant and global increase in card fraud results in
n Consumers trust in the financial institution is damaged
n Recognition that reputation and integrity of brand and customer loyalty is priceless
n Hard cash losses associated with crime
case study
KIOSK solutions 13
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Established in 1986 by Nick Wheeler Charles Tyrwhitt is a British menswear brand and multichannel retailer with a diverse range of formal and casual clothing They have further diversified into womenrsquos clothing centred on the same foundations as their menswear ndash flawless design quality and fit at remarkable value They are continuing to grow their UK store estate which currently sits at 26 outlets With
ambitious future growth plans in the US Charles Tyrwhittrsquos existing POS systems were unable to support their expansion strategy Having already invested in new software based on the Microsoft Dynamics AX platform implemented by strategic ERP partner K3 Retail Charles Tyrwhitt needed a replacement that would fully support this new software investment and enhance their performance In addition the hardware needed to match the contemporary aesthetic of their stores and the design of their cash and wrap areas
The solutionFollowing a collaborative workshop at Box Technologiesrsquo In-Store Technology Centre which enabled Charles Tyrwhitt to see and evaluate a number of systems it was decided that a bespoke
sleek Cielo PX-515 All-in-One POS system would fully meet their requirements Taking advantage of the Cielo PX-515rsquos customisable design Charles Tyrwhitt requested a modification to the unit to enhance their point of service by
removing the barrier between staff and customers This was
achieved with a customised base providing a highly adjustable screen angle and partial integration into the desks The complete solution was delivered through DataTherapy ndash a custom software developer
The Result The PX-515 systems proved to be a powerful and effective replacement for Charles Tyrwhitt specifically tailored to fit their unique in-store aesthetic The success of the solution ensured it was adopted across its entire global store estate with a roll-out schedule of only 8-12 weeks With Charles Tyrwhittrsquos focus on delivering increasingly interactive convenient and personalised in-store experiences Box Technologies has helped them to achieve another step towards this goal n
With a software investment already in place British heritage menswear brand Charles Trywhitt turned
to Box Technologies for a solutionBy Box Technologies wwwboxtechnologiescom
Specially tailored
case study
14 KIOSK solutions
Acante are one of the el ite few companies in the UK who control the manufacture and construction of their kiosks
AcanteUK
wwwfacebookcomacantesolutionsl imited
enquir iesacantecouk
To f ind out more vis it wwwacantecouk or cal l 0118 988 5522
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
history of kiosks
16 KIOSK solutions
Letting the customer do things for themselves helps with efficiency and gives them control to get things done on their own terms Whether the self-service provides directions information check-in services registration or a purchase transaction people just tend to prefer self-service options
We know that self-service kiosks exist but where did the idea of self-service even come from Self-service was first introduced in the 1880rsquos with the invention of the vending machine At this point it was a small stand or contraption that offered small products like postcards chewing gum and stamps A customer could take a product after placing money into the kiosk and this was the first time a customer was able to purchase a product without the help of a vendor The first catalogues were invented around this time as well This gave customers the time to look over products and figure out their options to make a calculated purchasing decision
In 1947 petrol pumps in the United States became self-service for the first time which obviously allowed people to pump their own fuel This decreased the time it took to refuel their car and saved customers money New Jersey and Oregon are the only two states in the country that donrsquot have self-service petrol stations
The 1960s sparked the call centre
and that later birthed the idea of IVR The first ATM was open for business on 2nd September 1969 (IVR) Interactive voice response was developed in the mid 70s as the first automated support And in 1992 Price Chopper released the first self-checkout kiosk which as we know from the past have been a little frustrating However theyrsquove improved monumentally since the 90rsquos as
most technology hasIn the mid to late 90rsquos
online shopping started through Amazon and Ebay
This was what essentially sparked the revolution of Internet shopping with as much as 70 of Americans now shopping regularly online As the need for self-service increases the need for more innovative technology does too The first interactive kiosk as we know them today was developed in 1977 by
Murray Lappe He was a pre-med student at the University of Illinois at Urbana-Champaign and called it The Plato Hotline it was used for informational purposes at the university
The first public kiosk initiative was developed in 2007 which provided public access to a new form of self-service technology Self-service is a forever-expanding concept that can create solutions that save time cost and energy for the consumer employee and employer Most importantly it serves the people by letting the people serve themselves n
Self-service kiosks and self-service in general started with hopes for better time amp cost-efficiencyBy Advanced Kiosks wwwadvancedkioskscom
A brief history of self-service
history of kiosks
KIOSK solutions 17
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
While people love to get away from the daily pressures of their jobs school and everyday life travel itself can be stressful even after accounting for transportation lodging and planning on how to enjoy all the great attractions of an exotic destination
To alleviate stress on travellers and help them to make the most out of limited free time hotels across the globe are turning to digital self-service hotel kiosks to provide convenient and efficient customer service helping
brands everywhere to promote unforgettable guest experiences to keep customers returning
Knowledgeable amp efficient serviceUS residents logged 17 billion trips for leisure in 2015 and one study reported that 74 of travellers surveyed identified lsquofiguring out details in an unfamiliar placersquo as the most stressful part of their holiday Automated customer service stations such as hotel kiosks can simplify
Automated customer service stations can simplify processes for customers while freeing up hotel staff to refocus their efforts By Olea Kiosks Inc wwwoleacom
Hotel kiosks make goodholidays great
travel amp tourism kiosks
18 KIOSK solutions
ROSENDAHL CONCEPTKIOSK is your first choice for indoor
and outdoor kiosk and digital signage projects With over
a decade of design development and production
experience we can offer bespoke digital solutions
to meet your exact project requirements
Rosendahl Conceptkiosk Ltd
SBC House Restmor Way
Wallington Surrey SM6 7AH
Phone +44 (0)208 241 6906
Email awconceptkioskcom
wwwrosendahlcouk
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
processes for customers while freeing up hotel staff to refocus their efforts to where theyrsquore needed most
In addition as hotels intend to give guests a positive first impression upon arrival virtual concierge kiosks decrease wait times and allow guests to immediately check in and retrieve room keys One study showed that roughly half of customers were more likely to turn around without using a service if lines were too long and that customers who were satisfied with self-service transactions were 33 more likely to return for other products or services
Moreover accessing a kioskrsquos vivid and interactive touchscreen interface allows leisure travellers to explore a hotelrsquos amenities and through digital signage it can help ensure new or underused hotel luxuries donrsquot go unnoticed For sprawling hotels or resorts kiosks can be configured with pinpoint wayfinder programs to help guests easily navigate the facility or explore nearby businesses To further serve guests self-service stations can provide
information and directions to local venues and help them search for purchase or print tickets
While hotel kiosks are great for providing easy and efficient customer service theyrsquore also loved by hotel operators for their
positive impact on the bottom line By serving customers promptly
and accurately hotels and resorts can reduce
customer service instances by nearly 50 which allows
hotels to operate with a more streamlined staff while still
providing first-rate service
Upselling amp Ad RevenueLeisure travel grew 36 and accounted for 79 of all domestic US travel in 2015 According to one study 63 of travellers are price sensitive when making hotel decisions Hotel kiosks can increase revenue by upselling travel packages that organise details like transportation and admission for activities such as day-trip destinations and adventures
Innovative self-service companies also build for the 56 of leisure travellers who rely mostly on smartphones and tablets when planning itineraries Hotel kiosks can be customised to integrate with mobile
20 KIOSK solutions
travel amp tourism kiosks
Virtual concierge kiosks decrease wait times and allow guests to
immediately check in and retrieve room keys
applications that give customers information about guided tours nearby coffee shops wine bars or family-friendly restaurants
Hotels can also generate advertising revenue from local businesses through digital signage Digital ads encourage on the spot purchase decisions by customers and studies show that approximately 20 of customers purchase items advertised through digital signage Because digital kiosks can come fully equipped with print technology local businesses can be upsold by offering printable coupons for their services or products which helps encourage walk-ins to their businesses
In addition if popular attractions are closed unexpectedly hotel kiosks
can help offer alternative suggestions through digital signage or mobile alerts This can push revenue generating usage of on-site hotel amenities such as spa packages massages or manicures The hotel in turn can receive higher performance on revenue per available room a key metric that hotels use to gauge their success n
FOR THE KEEPERS OF THE MOMENTReliable Photoprinting Solutions
Otto-Hirsch-Bruumlcken 17 bull 70329 Stuttgart bull Germany bull wwwcitizenphoto
Citizen CX2 Compact ndash The better solution for photo kiosksNo hassleUltra-compact CX2 saves valuable sales space
No queuingCX2 prints out in seconds
No moaningCX2rsquos print quality is beyond all doubt
No waste of materialsEasy operating reduces the waste of paper and ribbons
KIOSK solutions 21
travel amp tourism kiosks
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Improve security with kiosks
retail security
22 KIOSK solutions
Are you looking for ways to improve security in retail Kiosks may be the solution you need and not only can they help to improve security they provide a whole range of advantages for retailers and customers alike Here are four ways you can use kiosks to improve security in the retail environment
1 Prevent counterfeit moneyCounterfeit money can be a problem for retail businesses Around 430000 counterfeit Bank of England banknotes were removed from circulation during 2014 alone The staff operating your tills should hopefully be able to identify obvious forgeries but counterfeit money can sometimes be difficult to identify so use self-service kiosks to fight back Every banknote and coin used during transactions will be scanned for authentication
2 Perform inventory checksOne of the best things about using self-service point of sale systems is being able to quickly and easily check on inventory If you purchased 50 chocolate bars and the machine shows that 20 have been sold you should obviously have 30 left Since stock information is so readily available it makes sense to perform regular checks From this yoursquoll be able to see which items are stolen most frequently meaning safeguards can be put in place Staff members will also be less likely to try stealing stock if they know regular checks are taking place
3 Integrate with video securitySelf-service kiosks make it more difficult for employees to steal from you since they provide an accurate readout of all money taken during a given period Yoursquoll be able to compare that amount with the
money in the machine at the end of the day to check for any signs of foul play Of course some staff members may still try to pocket some of the money and try to pass the blame To combat this aim a security camera at the kiosk to see exactly who has been interacting with the machine at any given time
4 Check for supplier theftBusiness owners often forget about the risk of supplier theft Research indicates that 27 of retail theft is down to suppliers contractors and admin errors This can occur when a supplier delivers fewer products than you ordered but tells you theyrsquove provided the full order You might then assume the missing items were stolen by a member of the public or a staff member
Self-service kiosks can help improve security in retail by tracking items from when theyrsquore delivered to when they leave the store If any items are missing yoursquoll be able to track them and see if they lead back to the same supplier each time
If you want to improve security in retail kiosks may be the perfect way to do it Automating certain systems reduces the possibility of human error which may in turn help to reduce theft n
Self-service kiosks can make a retail environment run more smoothly with the added bonus of helping to combat theftBy Acante wwwacantecouk
Around 430000 counterfeit Bank of England banknotes
were removed from circulation during 2014 alone
retail security
KIOSK solutions 23
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
City of York Councilrsquos (CYC) first project with Cammax was a deployment of 11 ITSO Smart Outdoor Card Dispensing Kiosks for all six park and ride sites throughout York It was essential that these kiosks were successful for York as their park and ride is one of the most successful systems in the country
Cammax worked closely with York Council to design a bespoke application with a unique interface which was aimed at making the user experience as simple and efficient to use as possible Due to the high volume of park and ride passengers compared to normal city centre bus stops it was essential that the interface enabled customers to purchase the correct ticket in the shortest time possible In order to achieve this a highly graphical interface was deployed with simple instructions and ticket choices
While developing the application Cammax worked openly with York Council in order to develop the ticketing application so future configurations and changes can be managed by the client
Measuring successOnce these kiosks had been deployed for a period and deemed a success CYC
then placed an order for an additional five kiosks to be located in prime city centre locations All of these kiosks are able to dispense and sell All York tickets including day weekly monthly and annual tickets as well as all the required park and ride tickets
In addition to the kiosks CYC also procured the Smart Retail Point (SRP) which Cammax initially developed for SYPTE The SRP is a desktop POS management application allowing the PTE or Third Party agent to sell andor manage cards via an existing PC or standalone EPOS unit
CYC conducted their own end to end testing with First Bus Operator and their ETMs (electronic ticket machines) at the Cammax Head Office in order to test that product creationmodification We also assisted with additional testing once the kiosks were on site by mapping the customer journey from purchasing a product from our ITSO retail device using the products on a bus and ensuring the travel was being recorded correctly By doing this Cammax and our customers were able to provide full end to end testing
Smartcard kiosks are now positioned at key bus stops in the city centre and at Park amp Ride sites Passengers can use the kiosks to pay for their journeys or check what credit is already on their card lsquoPark amp Ridersquo First York Transdev Cityzap and Coastliner tickets will be available for purchase alongside lsquoAll Yorkrsquo tickets which are valid on all operatorsrsquo buses within the City of York area
Cammax worked with the City of York Council to provide a kiosk and smartcard system to make bus
travel in the city even more attractive By Cammax wwwcammaxlimitedcouk
YorkSmartcardProject
case study
24 KIOSK solutions
Building on successFollowing the successful deployment of the kiosks the York by Bus smartcard scheme was officially introduced on 8th November 2016 amidst much excitement Councillor Ian Gillies Executive Member for Transport and Planning for CYC commented ldquoThe introduction of the York by bus smartcard will allow passengers to simply tap and go when they board the bus We hope that this will make bus travel even more attractive and further boost bus passenger numbersrdquo
Managing Director of First Bus York Marc Bichemann was also quick to herald the success of the TVMrsquos and the smartcards ldquoI think it will make bus travel a lot easier People can be a lot more flexible with their tickets and it will make boarding quicker Rather than having to pay cash for the bus and fumbling for the right coins it makes it a lot easier for our drivers and for the customers Just tap your card and away you gordquo
Cammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM
As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving and adapting application which continues to meet all their smart ticketing needs n
Taking the project forwardCammax is also currently working with York to add the new lsquoFirstrsquo tickets and TransDev products into the list of available tickets dispensed by the TVM As with all our TVM customers we continue to work closely with the council and wersquore constantly developing and upgrading the application This enables us to provide a constantly improving application which continues to meet all their smart ticketing requirements
case study
KIOSK solutions 25
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Among all corporate departments arguably none have experienced the modern expansion and increased complexity of duties such as those faced by the good folks down in human resources While most employees can guess a few of their roles or recall them from experience the array of modern HR responsibilities is much broader than payroll insurance and sounding board for staff grievances
HR also handles the functions below and many more
bull Employee profiles including competencies certifications and licenses
bull Ensuring compensation is competitive within the industry and that employees are paid fairly and equally
bull Healthcare benefits and ensuring the company has the right plan in place which was made meaningfully more difficult after the implementation of the Affordable Care Act in the US
bull Overseeing career development such as action plans and training
bull Job satisfaction surveys
Despite the number of critical job roles HR departments are not immune to the same pressures that restrict resources across the company In
Kiosks have a positive role in the workplace taking care of and streamlining selected human resources functionsBy Olea Kiosks Inc wwwoleacom
Kiosks get a great performance review
human resources kiosks
26 KIOSK solutions
fact in many boardrooms fortifying a strained HR team may take second place to ensuring the right number of product producing crew are on board or that sales and marketing have enough bandwidth to keep the numbers moving in the right direction As is true in so many other industries where there is a motive to do more and even do it better without adding staff kiosks can provide key support
Three ways self-service can help
bull Cut costs ndash dramaticallybull In 2008 Cedar Crestone (now Sierra-
Cedar) published lsquoThe Value of HR Technologies Metrics and Stories Reportrsquo In it the research firm evaluated the costs of certain HR transactions when performed by an HR professional and when perform by a kiosk
bull The chart (right) shows the dramatic savings that can be realised by moving certain HR functions to employee facing self-service technology in the workplace
Looked at another way itrsquos almost four times more expensive for a human to process an address change than it is for a kiosk and more than six times more expensive to enrol in a benefits programme
Enrol in benefits
Change home address
Enrol in training
Apply for a job
$ 3006
$ 158
$ 958
$ 1156
$ 459
$ 036
$ 231
$ 609
85
$
76
78
47
Applicationsbusiness process Manual cost ($)
Self-service kiosks cost ($) Savings
human resources kiosks
KIOSK solutions 27
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
As employee costs tend to increase over time and technology costs tend to decrease itrsquos likely the disparity has become even greater in the favour of kiosks since the publication of the report In addition to saving personnel hours theres one other hard cost that can be dramatically decreased with the implementation of kiosks printing
Even today for example many companies greet new employees by handing them dozens of pages of paperwork Some items such as the employee handbook can be read and stored online with employees e-signing verification they have read it When applying for benefits the new hire can interact with only the package that relates to him or her and choose whether to print the ultimate documentation or have it emailed to a personal address for safekeeping
ldquoGoing paperless continues to be a focus at most companies and HR kiosks allow companies with a large population of employees who do not have daily access to a computer at work to eliminate printing and distributing pay stubs This presents huge savings
to the companyrdquo said Rusty Martin HR product manager at DynaTouch in San Antonio Texas Even small companies can quickly realise savings in the thousands by turning to this type of print-on-demand in HR
Take HR to the humansNot only does the implementation of HR kiosks bring benefits to the deployer they also bring convenience speed and confidence to employees and job applicants alike
Many large companies for example have manufacturing facilities located at great distances from company headquarters Unless each facility has an on-site HR person employees must conduct transactions via email ndash if they have daytime access to it ndash or by phone HR kiosks located in break rooms lobbies or other common areas can be quickly and easily accessed by employees before and after their shift or while taking their lunch break
ldquoWith the ongoing adoption of mobile and self-service technologies in our daily lives employees in these environments are more comfortable
with performing these routine HR activities via kiosks and quite frankly being able to do so is becoming an expectationrdquo Martin said
In addition the kiosk can let the employee know that the requested changes have been properly entered and accepted Whatrsquos more because the middle person has been cut from the transaction the execution of the changes can occur immediately or at least within several hours rather than several days
Make recruiting a cinchFor companies processing thousands of applications a year kiosks programmed to take job applications can greatly reduce the time and other costs associated with processing them Grocery and retail chains large industrial firms and big QSR brands place the kiosks either in each or many of their locations and may even consider placing them off-site such as on a busy college campus Applications can be filtered by all legal differentiators with only potentially suitable candidates making it to HR for further consideration n
human resources kiosks
28 KIOSK solutions
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
An evolving workforce
fast food kiosks
30 KIOSK solutions
President-elect Donald Trumprsquos nomination of Andrew Pudzer as Secretary of Labour has helped push the lsquokiosk as restaurant job killerrsquo theme into the nationrsquos consciousness Pudzer CEO of CKE Restaurants is an advocate of automation
The high-profile Pudzer nomination directs attention to automation as restaurant chains continue to introduce self-service kiosks to improve customer service It comes on the heels of the lsquoFight for $15rsquo wage campaign which is placing unprecedented pressure on restaurants particularly those with limited-service concepts
Late last month Ed Rensi a former president and CEO of McDonaldrsquos USA penned a column in Forbes reminding readers that businesses in 2013 warned that the labour union led lsquoFight for $15rsquo would force companies to replace full-serve employees with self-service alternatives Rensirsquos main point was that businesses canrsquot absorb the higher wages that labour unions are advocating But for people less familiar with the restaurant industry the controversy over the $15 wage has muddled the full story about why restaurant chains are introducing self-service kiosks and what impact kiosks really have on labour
Shortly after stories broke claiming McDonaldrsquos was planning to roll-out self-service kiosks in all of its 14000 US stores The Gateway Pundit a political website carried the following headline lsquoCongrats Minimum Wage Protesters
McDonaldrsquos Unveils Job-Replacing Self-Service Kiosks Nationwidersquo
Both the restaurant industry and the kiosk industry now find themselves forced to defend their actions which in reality are not killing jobs In May Kioskmarketplace reported that many restaurant chains were deploying kiosks before the $15-minimum wage push had gained steam As far back as 2011 The Digital Screenmedia Association reported that 21 of all QSRs were planning to introduce self-ordering kiosks Also in 2011 McDonaldrsquos installed 840 kiosks across Europe with the goal of improving customer service
Robotics researchers restaurant executives industrial engineers consultants and economists have all said automation in the restaurant and fast food sectors is not as simple as installing automatic tellers in banks or employing
robots to assemble cars according to Reuters Several chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently Such efficiencies are serving to reallocate labour from the front to the back of the restaurant and in some cases create new jobs
Labour moves back of houseDuring McDonaldrsquos shareholders
meeting in May company CEO Steve Eas-terbrook was asked if he expected to see kiosks taking the place of workers
Easterbrook said ldquoIt may change the nature of the jobs in the restaurant because frankly technology is something that our customers are embracingrdquo Adding ldquoWe can just reapportion that labour into more service orientated roles that we think the customer will benefit both waysrdquo
Kiosks in the fast food industry are not only increasing revenues but in some cases theyrsquore actually creating jobsBy Craig Allen Keefner Manager CTS Healthcare amp Retail wwwkioskctscom
fast food kiosks
KIOSK solutions 31
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
According to Panera Breadrsquos 2015 second quarter earnings report digital utilisation efforts reduced order input labour but increased labour hours Panerarsquos new business model introduced in 2014 includes fast lane kiosks for dining in and ordering to go Under this model called Panera 20 the company actually added labour hours to meet the demand driven by multiple points of digital access and to ensure the ability to serve with greater accuracy
in an environment where about 70 of orders are customised ldquoThis extra labour is necessary to drive a better guest experience consistent with operating clarityrdquo the earnings report said
CEO Ron Shaich indicated as early as October 2014 that same-store sales from 20 stores outpaced traditional cafes according to FastCasualcom With
5 of all company sales placed through web mobile or kiosk Shaich said he was encouraged by the potential for the 20 model Saladworks a fresh salad franchise chain thatrsquos also revamping its stores doesnrsquot expect labour hours to decline when installs self-serve kiosks Said Pat Sugrue president and CEO
ldquoWe didnrsquot do this for labour purposes we did it for throughput and also capacityrdquo Sugrue explained ldquoWersquore going to have more people making salads From
an hours perspective hours should go up not downrdquo Sugrue pointed out that the kiosks could impact labour costs in a positive way for the company
Changing metricsSugrue continued ldquoIf the sales go up faster than the net hours then our labour as a percentage of sales will come
downrdquo adding ldquoI think wersquore going to add hours but we should be able to increase throughput and therefore sales and our labour percentage could come downrdquo
The objective of the kiosk is recognising that how you want to be served and how I want to be served can be very different Sugrue explained ldquoIncreasingly millennials and millennial-minded people donrsquot necessarily need that interaction with someone For those who order from the kiosk that will shorten the queue for those who donrsquot order from the kiosk and will provide better service to both groupsrdquo
Long-term impact unknownAll this isnrsquot to say that some jobs wonrsquot be eliminated The long-term ramifications of self-order kiosks are hard to determine given their infancy in the restaurant industry Although transitioning to kiosks will require companies to continue serving those customers who still prefer a more personal service
ldquoDuring slower times brands still need the appropriate number of counter staff because the kiosk is a customer service option not a requirementrdquo said Jodi Meryl Wallace chief marketing officer at Acrelec America ndash a provider of customer experience technology The companyrsquos European operation has been involved in numerous deployments
ldquoTherersquos also the need for front of house team members to assist customers who are new to using the kiosksrdquo Wallace added ldquoBecause of kiosks brands have begun to offer table service delivery of orders so staff are redirected to this task as well And because kiosks increase the speed at which orders are taken brands have found that therersquos an increased need for back-of-housekitchen staff during peak periods when kiosks are used
Wallace went on to discuss how the introduction of kiosks boosts sales ldquoKiosks grow revenue by increasing throughput and by providing consumers with lsquoorder privacyrsquo which results in customers adding more side items
Ultimately restaurants must meet expectations of all their customers
and 64 of millennials prefer self-service according to an MHI
Global report
fast food kiosks
32 KIOSK solutions
beverages and desserts and more frequent upsizing of menu itemsrdquo
Meeting customer needsUltimately restaurants must meet expectations of all their customers and 64 of millennials prefer self-service according to an MHI Global report ldquoAdd to that kiosks can present a menu in multiple languages and theyrsquore fun to userdquo Wallace said ldquoIn France 90 of consumers will use the kiosk option when itrsquos available ldquoBrands have reported that the average bill at the kiosk is 30 higher than at the counterrdquo
Reducing restaurant labour has a little bit to do with it but itrsquos not the driving force said Tom Radtke vice president of sales at Keyser Retail Solutions ndash a retail technology integrator ldquoYoursquore going to continue to have that kid at the counterrdquo
he said ldquoTherersquos a group of people who wonrsquot go to the kioskrdquo
Radtke agrees with those who predict self-order kiosks will improve restaurant sales ldquoThe kiosk can lead you through the process and do suggestive selling and that kiosk does it better than a 13-year-old crew kidrdquo said Radtke ldquoTypically that (kiosk) order is a higher ring than it is at the counterrdquo Another factor is that consumers today especially millennials are more appreciative of businesses that use technology
Is a groundswell underwayThe controversy wonrsquot be going away soon If McDonaldrsquos deploys kiosks nationally it marks one of the countryrsquos most significant restaurant kiosk developments Given how long limited-service chains have been testing kiosks
one canrsquot assume that McDonaldrsquos action ndash regardless of whatrsquos motivating it ndash signals a groundswell movement
ldquoIf your customer doesnrsquot embrace it yoursquove got a huge expenditure for something that doesnrsquot have much of a paybackrdquo said Radtke ldquoHow do you incorporate another layer of ordering and transaction processing into the inside of the restaurantrdquo He also noted that it took a long time for bank customers to embrace ATMs
Some observers do think a groundswell is in the making however ldquoThe QSRs are starting to understand the ROI on thisrdquo said Charles Lewis director of business development at Elite Manufacturing ndash a kiosk hardware manufacturer The speed and order accuracy that kiosks deliver are creating higher profit margins n
Brilliant Display Superior Quality Competitive PriceRe-Inventing Interactive Kiosk Solutions With the New 90-Series
Create brilliant engaging experiences with a wide range of sizes from 10rdquo to 27rdquo Made to fit in anyenvironment
New PCAP 2GS (two glass solution) technology deliversa 10 touch interactiveexperience with durability in high traffic settings
Drop in replacement with backwards compatibility allows for plug-and-play replacement of existing units
Elo and the Elo logo are registered trademarks of Elo Touch Solutions copy 2016 Elo Touch Solutions Inc All rights reserved 16041BEB00017
Interactelotouchcom | +32 16 704 500 | wwwelotouchcom
fast food kiosks
KIOSK solutions 33
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Kiosks have a long-standing history with many traditional uses and deployments Kiosks have been used to create an endless aisle experience and provide users with access to services or information not typically accessible in a brick and mortar location
This history has proven to improve the customer experience reduce waiting times and increase revenue through thousands of kiosk deployments Traditionally kiosks have been used for inventory expansion ticket purchasing and printing interactive digital signage and product dispensing
Evolving technology and servicesNew technologies new hardware and innovative new ideas have allowed kiosks to evolve to serve new and expanded functions and services A few of the most recent solutions added to the capabilities and uses of kiosks include loading and dispensing RFID bracelets customer service video conferencing and purposed device deployments
Android and iOS tablets and apps have created a new opportunity for the use of kiosk hardware and kiosk software Purposed devices can be used as mobile or stationary devices that can be configured for one particular application task or website This type of deployment allows companies to provide employees and customers with secure kiosks for a lower cost and increased mobility
Another recent development in kiosk solutions and deployments comes by way of the expanded use of RFID technology for ease of payment and increased lsquohandsfreersquo and lsquocard not presentrsquo capabilities In particular RFID bracelets are being used in tourist attractions and amusement park settings to allow for cardless and cashless payments ticketless entry and ID free ride concert or attraction admission In short kiosks located throughout the attraction can allow visitors to manage payments and dispense bracelets with ease In museums aquariums amusement parks resorts and on cruise ships RFID
bracelets are being used to improve visitor flow increase spending and track visitor behaviour
Video conferencing The introduction of video conferencing and video call capabilities to kiosks is the latest in kiosk technology This technology adds another range of uses and options to kiosk functionality Setting up kiosks to call a customer service centre or individual can improve call centre effectiveness and accessibility or add personalised expert support to each kiosk location without requiring on-site support personnel
The kiosk video call option can be deployed in any service industry to improve conversions across a variety of industries Already being used in healthcare to allow patients to speak to a pharmacist or doctor on demand these customer service kiosks increase access to a lsquoreal personrsquo and thus the customer experience for only a fraction of the cost of staffing on-site personnel at any number of brick and mortar locations
The reach of the kiosk industry will only continue to grow as available technologies and kiosk capabilities expand Whatrsquos the next technology capable of expanding kiosk solutions into new scenarios n
The reach of the kiosk industry continues to grow with technologies expanding the possibilities for
deployments and the customer experienceBy KioWare now with KioCall Video Conferencing Kiosk App wwwkiowarecom
Evolving kiosk solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
opinion
34 KIOSK solutions
ENTRANCE - Printing reading and issuing tickets in
less than 1 secondPAYMENT- Receipt printing- Handles up to 3 couponsEXIT- Reading amp Validating ticket- Capturing amp Ejecting tickets
THE SYSTEM IS COMPOSED OF 2 MODULES
FEATURES- Barcode reading to accept and validate tickets- Ticket ejecting retracting collecting - Can handle up to 3 coupons simultaneously - Heavy duty motors for outdoor use (-20degC gt +60degC)- Full ticket scanning capability in 2 or 4 directions- Optional Dual feeder - Ticket size ISO 54 accepts plastic and paper card- RS232 + Ethernet optional USB- Plastic front paper mouth with RGB LED- Optional RFID RW (Mifare or Icode)- 2D AZTEC DATAMATRIX PDF417 and QRCODE + 1D barcodes
Ticket module To print and scan tickets
Paper loading amp cutting moduleTo separate and load tickets
THE MOST COMPLETE AND INNOVATIVE SYSTEM FOR PARKING AND PUBLIC TRANSPORT TICKET MANAGEMENT
PP54 BY
wwwstimarenetwwwcustombiz
UK +44 208 099 8071IRE +353 1 6854600
infostimarenetsmcwilliamstimarenet
Optional RFID
1D2D barcode printing amp reading
C
M
Y
CM
MY
CY
CMY
K
Kiosk_Solutions_Stimare_A4_Rev_21_printer_markspdf 1 27102016 143403
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
Mention buying a car and you will undoubtedly have a number of pre-conceptions about the experience Forget them all Today the way cars are being sold and bought is evolving rapidly These days more and more customers are conducting research at home leading to an increased focus on digital technology within the showroom to deliver a relaxed and fully connected customer experience
The rise of the new
digital carshowroom
A first for SEATSEAT UKrsquos new digital retail showroom reflects changing 21st Century shopping habits and lays all stereotypes firmly to rest The new store retail concept at Intu Lakeside is the first for SEAT in a city shopping centre environment Opened in association with Group 1 Automotive the new SEAT site boasts a stunning 150msup2 store with three display cars and complete with an outdoor
case study
36 KIOSK solutions
Saturn Visual introduces intelligent digital technology to create a truly connected buying experience for SEATBy Saturn Digital wwwsaturnvisualcom
case study
KIOSK solutions 37
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
lsquoExperience Centrersquo housing an additional 16 SEAT models to be explored and test driven
Saturn Visual one of the UKrsquos leading providers of visual and digital engagement was tasked with bringing the feel of the Barcelona brand to Essex and the SEAT store boasts several technological innovations to enhance the customer experience
Saturnrsquos proprietary software lsquoConnectrsquo is the foundation for the in-store display communications which range from video walls to interactive customer touchscreen points to audio showers delivering tailored ambient
sound effects Cloud-based Connect CMS software allows for the scheduling of rich media and digital video formats into branded layouts An intuitive extremely flexible user interface allows content to be easily created edited and updated across a network of displays
Realising the creative visionThe in-house software development team at Saturn worked closely with SEAT shop fitters design and advertising agencies to deliver the creative vision for the store and a bespoke integrated digital experience enhanced by a real-time interface with the SEAT website
case study
38 KIOSK solutions
Matt Benns Head of Customer Quality amp Network Development at SEAT UK commented ldquoThe store at intu Lakeside is an exciting world first for us Saturnrsquos imaginative digital and software solutions played a key role in creating a relaxing browsing-oriented space for our customers to discover SEATrdquo
At SEAT Lakeside customers can sit back and enjoy the Mediterranean atmosphere created by the five video walls and benefit from the big bright ultra-high resolution messaging delivered by three 85in Samsung QM85D screens at the store entrance
Samsung was the selected supplier of screen equipment with the UD55EA 247 model chosen as a stylish solution for the five video walls Combining optimum levels of brightness (700 nit) for the perfect indoor visibility with an ultra-narrow 35mm bezel-to-bezel design this screen solution created a near-seamless appearance for the video walls
A relaxed space In a relaxed atmosphere customers can choose to do as much or as little of the buying process as they wish They have the option of researching their perfect SEAT through eight 22in touch display digital info lsquohubsrsquo
The Elo 2293L 22in open-frame LCD touch displays were specified by Saturn because of their quality and proven
reliability for the environment Features include a slim design narrow outside dimensions plus a state of the art energy-saving LED backlight (resulting in less electricity to operate and less heat being generated) The touchscreen is sealed against dirt dust and liquids simplifying integration into the final enclosure and providing ideal practically for SEAT customers who use the hubs to configure and explore financing options arrange test drives and even have their trade-in car valued
Chris Welsh Managing Director at Saturn Communications Group said ldquoWe were very excited when SEAT UK appointed us to help with their new store concept We strongly believe in a partnership approach working with customers to deliver a solution that reflects the brief rather than simply a lsquobest fitrsquo response SEAT Lakeside has proven be a fantastic example of how a well-planned bespoke digital solution can have a major impact on the customer experiencerdquo n
case study
KIOSK solutions 39
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
BiometricsThe office of tomorrow
Biometrics within access control systems integrates seamlessly into the workplace with tablet kiosks for a smarter security solutionBy Adrian Thompson CEO imageHOLDERS wwwimageholderscom
biometrics
40 KIOSK solutions
The importance of security is a hot topic amongst all industries Everything from computer viruses to encryption can affect the day to day running of any business and have huge consequences
While consumers are starting to become more security conscious businesses need to ensure that the physical security of their office or place of work is also protected Viruses and hackers are becoming more complex and highly educated simple passwords and four digit codes are no longer sufficient options
While companies invest in Internet protection and best practices for handling important documents the physical security of offices is being left in the dark ages And despite many offices utilising access control by using keys or electronic card readers most of these are not lsquosmart cardsrsquo meaning that theyrsquore not associated with one user and can be picked up by any Tom Dick or Harry and used to enter the premises
Keys can be lost or forgotten and when an employee leaves the company
the best practice would be to change all passcodes
locks and revoke access to all offices and software This solution is expensive time consuming and impractical
There are around 655 million cards used for access control Only 30 of these cards are considered to be lsquosmart cardsrsquo and an even smaller amount ndash 6 use biometrics despite it being the most secure form of access control
What are biometricsBiometrics are a form of identification traditionally used for security such as border control and police profiling However as passwords and pin numbers become compromised biometric identification has also started to replace commercial resources such as phone passwords and key fobs at work
bull There are five primary types of biometrics used within access control
bull Eyes (iris recognition) this uses identifying features within the iris
bull Eyes (retina recognition) this uses the patterns of veins at the back of the eye
bull Face recognition this process analyses facial features
bull Fingerprint recognition this uses the finger pattern
bull Finger geometry recognition this uses 3D finger image to determine
identity
Biometrics and access control pairedAccess control defines the way by which resources are protected and kept secure Biometrics are unique identifiers that ensure positive identification when enabling users to access information or in when paired
with access control office space As biometric technology has
advanced and more and more industries invest in its development the technology has become accessible for consumers to easily use Users are able to simply place their finger on the scanner to be able to access office space without having to adjust their finger placement multiple times to attain positive identification
The capabilitiesbull Up to date information
User profile with photo department and contact details
bull Clock-in data Shift hours and breaks can be easily stored with a clock-in and clock-out function
bull Restricted access Access control systems can be set up on a variety of different doorways
biometrics
KIOSK solutions 41
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry
and entrances ensuring that access is monitored and restricted for different users
Access control systems utilising biometrics can be easily integrated with legacy systems to ensure the best use of resources
The benefits bull Unique
The biometric data is created around unique identifying characteristics and is nearly impossible to forge providing ideal protection from any hackers or unwanted intruders
bull Future-proof Biometric data can be removed from the system quickly and easily for data protection in case the user moves onto new employment
bull Cannot be lost or misplaced The biometric data canrsquot be lost in a way that a key can be lost unless in the case of serious incident
bull Parameters Digital access systems can ensure that not everyone has 247 access unlike traditional keys preventing access to specific areas or office spaces according to easily adaptable parameters
Consumer confidenceThe main shift in the acceptance of biometrics is due to the accelerated movement within the smartphone industry From 2013 when Apple launched fingerprint recognition to unlock iPhones consumers have come
to accept the use of biometrics for personal use not just for national security and police work
There are now over 650 million smartphones which use biometrics with around 200
models of smartphone that are available With this move towards consumer-based biometrics customers are accepting new uses of fingerprint ID like Apple Pay
Confidence in companiesCompanies can invest in both their business and their staff by utilising biometrics within access control systems Even non-smart ID cards such as driving licenses and passports are becoming obsolete as we turn digital lsquoDumb cardsrsquo
no longer provide truly secure access
Tablets which are friendly and welcoming and with integrated biometric technologies
make the system feel accessible and appealing
and not the intimidating clock-in machines of the movies
Biometric readers are becoming more agile ensuring that users donrsquot have to shift their fingerprint around or dance in front of an iris reader to achieve a positive identification Biometrics are now a viable and affordable option for a variety of companies
Biometric access control and tablet kiosksTablet kiosks are able to integrate a variety of different devices within the enclosure including biometric fingerprint readers By integrating fingerprint scanners printers and a tablet within a stylish enclosure companies are able to create a multi-purpose solution which is able to provide high security and also perform as a visitor management kiosk
The benefits of tablet enclosures ensure that the product is able to do more than simply control access with the ability to show reminders schedules or work as a digital sign quite simply put the possibilities are endless n
biometrics
42 KIOSK solutions
28th of September 2017Business Design Centre 52 Upper Street London N1 0QH
For exhibitor information contact Ian Titchener 01353 771464 | ianlgnmediacouk
KIOSK SUMMIT
2017
KIOSK SUMMIT
2017Europersquos only dedicated event for the kiosk industry