Khaled Fouad Homssy Chief Executive Officer El Sewedy ... · Chief Executive Officer El Sewedy...
Transcript of Khaled Fouad Homssy Chief Executive Officer El Sewedy ... · Chief Executive Officer El Sewedy...
Significant changes in energy systems
From centralized, unidirectional grid … … to distributed energy and bidirectional energy balancing
Renewable Energy Plant ( Solar )
Renewable Energy Plant ( Wind )
Storage Solution
Electrical Vehicles
Private Solar
The following pictogram represents the challenges facing Utility companies all over the world:
Revenue Collection
How can utilities achieve the balance needed?
Proposed Solutions : Prepayment Solution Advanced Payment Solution Smart Grid Solution
Prepayment Solution
Achieve the balance between Managing Consumption and Revenue Collection
Various payment schemes through Smart cards, RFID and STS technology
Flexibility to choose between installing the meters Indoors or Outdoors
Advanced Payment Solution
Remote Communication Reduced investment and operation costs Supporting various wired as well as wireless communication
topologies and protocols including but not limited to GSM/GPRS, PLC, RF and CDMA platforms
Smart Grid Solution
Real-time Monitoring & Control Analyses of the technical as well as non-technical losses Reporting data in any format (database or graphical representations) Assists utilities pinpoint their points of weaknesses in their
distribution networks and plan for enhancements and future expansions
Server
Utility has control and real-time information Utility can manage demand and shape load
Utility Load Management System
Utility has control and real-time information Utility can manage demand and shape load
Consumer Portal (Desktop & Apps)
Meter Data Management System
Data Analytics Data Forecasting End Consumer Energy Engagement
User Customizable Interface
Data Sync Engine
Scalability (Cloud Based Solution)
Complete Grid Analytics (Electricity/Water/Gas)
Integration with Metering Solutions
Consumer to Customer/ Advanced Billing/
Web & Mobile Apps
Key MDM Features
Country Profile: Lebanon [5]
The electricity supply system is dominated by the state-owned Utility Electricité du Liban (EDL). Its installed generation capacity only meets 85% of the electricity
needs Electric interconnections and imports from Syria cover about
10% of the demand The remaining 5% is being generated by the individual
enterprises and commercial facilities
Country Profile: Lebanon
Capital Beirut
Population
2008 estimate: 4,224,000 [3] (126th)
GDP (PPP) 2011 estimate
Total $61.444 billion [4] (83rd) Per capita $15,522 [4] (57th)
The Perfect Storm: Problems facing the Utility Company in Lebanon [5]
Prior to the 2006 war, Lebanon’s electricity sector was in a state of
disrepair. The damage to the infrastructure induced by the conflict, which amounted to $114 million, exacerbated its condition
The generation capability itself is characterized by inefficiencies in the power plants and by a lack of available capacity due to aging and unreliable assets The transmission systems suffer high technical losses (15%) The distribution systems suffer from high non-technical losses
(23%) High levels of unbilled electricity consumption and a low collection
of electricity bills (80%) On top of its ineffective organizational structure, the Utility is facing a
serious human resources issue with a decrease in its manpower while the number of customers is increasing
CRM
Operation • Billing • Revenue
Collection • Losses
Reduction • Call Centers
Installation • Meter Reading • Event
Management; Automatic & Remote (disconnection, reconnection, reconfiguration)
• Load Management (Supply-Demand Management)
• Meter Data & Reporting
Supply • System Integration
• System Installation
• Smart Metering Installation (AMI)
Engineering • System including (Smart Meters AMI & Head End Software)
• Meter Data Management (MDM)
• Site Survey • Project Analysis • Feasibility Study • Smart Metering
Solution Design
Lebanon Project Information [7]
• Distribution Service Provider Project – Lebanon Territory covered
3000 Km²
Number of Customers Served 470000
Number of Inhabitants 2000000
Number of Employees Utilized in the Project More than 700
Operated Network 6000 Km of MV Overhead Network 12000 Km of LV Overhead Network 700 Km of MV Underground Network 500 Km of LV Underground Network 6000 MV/LV Substations
Expected Network Investments 200 M $US until mid-2016
Service Required as part of Scope Service is not required as part of Scope
CRM
Operation
Installation
Supply
Engineering
Collaborative Responsibilities Profile Party
• Provision of AMI Meters and Solution
• Support on Assets Management, including Planning and Design, Construction of new facilities, Network Operations and Maintenance
• Support in program management, meter reading, bill collection, customer care and non-technical losses
• IT system provision (SAP for Utilities)
•One of the top ten global players in the metering industry •More than 1.5 million meters produced per year •About 19 million electricity meters running in the Middle East, Africa, Asia and the Americas
•French electricity distributor, with subsidiaries across Europe (35,000 employees, 1.3 million km network) •Experience with Lebanese environment dating back to early 20th century
•Major global management and consulting firm with worldwide broad experience in utilities business
•Engineering and consulting company providing Enterprise IT Solutions in Africa, Middle East and South Asia •Delivering tangible benefits to clients in the Utilities, Logistics and Cloud services
Consortium Represented by BUS [6]
Scope of Services Performed [6]
PLANNING & DESIGN
OPERATIONS & MAINTENANCE
CONSTRUCTION & AMI
METER READING & BILL COLLECTION
CUSTOMER SERVICES
NON-TECHNICAL LOSSES REDUCTION
Scope of Services Performed [6]
Planning & Design: Revising existing MV and LV networks to
identify network bottlenecks and advise of necessary re-enforcement schemes
Working on Network re-configuration and schemes for power flow optimization
Making a thorough mapping of the network Designing of Substations, Overhead lines and
Underground cables Designing of distribution network protection
schemes Planning new connections to customers
Scope of Services Performed [6]
Operations & Maintenance: Repairing and maintaining the MV and LV
distribution network that suffers from faults due to old or inappropriate equipment, weather, or human intervention
Enhancing the electrical network’s used equipment to reduce technical losses and to ensure sustainability and high level of security (Preventive Maintenance)
Ensuring that the interruption of electricity supply to the customer is as brief as possible
Improving response time to customer-related operational and emergency requests
Training continuously the staff about electricity operations and safety instructions
Scope of Services Performed [6]
Construction & AMI: Building new, modern electricity distribution grid
components, which will allow the connection of new customers to the grid, replace or reinforce previous components and assure a more stable and less interrupted electricity supply to each customer
Replacing old components with new ones in order to achieve an improvement in supply
Rolling-out Advanced Metering Infrastructure (Smart Metering) based on Power Line Communication (PLC) technology that will allow: Remote operation of MV and LV meters including reading, connection and disconnection
Matching consumption with generation Making diagnosis of power quality problems
Scope of Services Performed [6]
Meter Reading & Bill Collection: Carrying out regular readings of customers’
electricity consumptions and sharing that information with the responsible authorities in order to ensure that customers’ electricity bills accurately reflect their consumption
Making regular verifications on the quality of readings and overall performance of meter readers and bill collectors
Visiting the customers in order to ensure that bills are paid regularly and on time
Making regular assessments of the overall performance of meter readers and bill collectors
Scope of Services Performed [6]
Customer Services: Handling customers’ requests and complaints
through our best of breed 24/7 Call Center Making sure the customer’s request is being
answered within the defined period of execution Keeping the client posted in case of delay or
problems Analyzing and studying the customers’
satisfaction and working continuously on enhancing the proposed services
Ensuring that customers are treated with full care and respect
Scope of Services Performed [6]
Non-technical Losses Reduction: Tracking, Monitoring and Analyzing Non-
Technical Losses by region Setting and performing procedure for violations
discovery Detecting and disconnecting illegal connections Submitting fraud and violations files to EDL
Work in Progress [6]
Meter reading & bill collection
Planning and Design of new networks and new customer connections
Construction of new networks and new customer connections
Operation and Maintenance (preventive and repairs)
Operation of customer care contact centers in EDL offices
Operation of our own call center in Selaata which is currently running 24/7
Preparation for the Smart Metering Project Pilot that will be concluded by the fourth quarter of 2013
Preparation for the roll-out of Medium Voltage smart meters at outgoing medium voltage feeders from primary sub-stations (to be finalized by the third quarter of 2013)
Low Voltage Network survey in progress.
Network tampering and violations discovery through dedicated Non-Technical losses specialized teams
Success Stories [6]
68 teams of technicians spread out through our geographical lot for network operation and maintenance
More than 3000 repair works executed per month Approximately 95% of the faults repaired in the same day More than 2000 construction work orders executed to
extend the grid and connect customers 3000 Km of surveyed Network 5000 surveyed MV/LV Sub-Stations 45000 surveyed Poles More than $180M transferred already to EDL from
Collection activity ($600,000 on a daily basis) 10 teams working daily on the detection and addressing of
energy theft
Success Stories [6]
More than 1000 fines issued to customers for detected cases of illegal electrical connections and meter tampering
All teams working on the ground already received extensive safety and technical training
Complete fleet of more than 100 vehicles acquired to facilitate BUS’s services including bucket trucks and
underground fault detector Selaata Facility including smart meters laboratory,
warehouse and call center
Political & Social Impact of the Project
Focus on Management based on Key Progress Indicators (KPIs)
Avoid technology risk which is shifted towards the Service Provider
Pay for Results and NOT Assets (100% achievement guaranteed)
Social Impact Moving from CONSUMERS to CUSTOMERS
Political Impact Reduces the clash between the Utilities and the Consumer in the Service
Providing Field
Isolate the Government from Distribution Problems
These impacts have been proven by the examples of Mobile Phone Operation and Gas Distribution where the Regulator acts as a judge between the Customer and the Service Provider
Advantages of outsourcing Metering Services
Potential Regions
Countries adopting Methodology
Countries around the world adopting the same Methodology
EMG’s Other Ongoing Projects
CRM
Operation
Installation
Supply
Engineering
AMI Metering System Project BOT – Ghana Ashanti & Accra
Number of Customers Served: 250,000 – Phase One 500,000 – Phase Two
System Technology:GPRS RF PLC
Service Required as part of Scope Service is not required as part of Scope
EMG’s Other Ongoing Projects
Meter Management Services – Albania
Number of Customers Served:
1,100,000
System Technology: GPRS
Service Required as part of Scope Service is not required as part of Scope
CRM
Operation
Installation
Supply
Engineering
Middle East
West Africa
Central Africa
Eastern & South Africa
Asia
Latin America & Caribbean
Our Global Footprint
Europe
References
[1] Beyond Meter-to-Cash-AMI for Improving Distribution Webinar
[2] Leveraging BPO to Drive Success in Utilities and Retail Energy Providers, Everest Group Report, 2012
[3] ^ World Population Prospects, Table A.1 (PDF). 2008 revision. United Nations Department of Economic and Social Affairs. 2009. p. 17. Retrieved 22 September 2010.
[4] ^ a b c d "Lebanon". International Monetary Fund. Retrieved 19 April 2012.
[5] http://www.georgessassine.com/electricity-sector-edl
[6] http://www.bus.com.lb/
[7] http://www.butec.com.lb/projectDetails.aspx?CategoryID=48&ProjectID=161&SubID=50
[8] International Energy Agency 2011 Report