K.Gonzenbach Technologys Role In Disaster Preparedness
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Transcript of K.Gonzenbach Technologys Role In Disaster Preparedness
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Technology’s Role In Disaster Preparedness
Kristin GonzenbachDirector of Process Improvement
DeKalb County, Georgia
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DeKalb County, Georgia
2nd Most Populated County in the State
Population - 700,000
64 spoken languages
1st in State to Create Division of Homeland Security
Several High Risk Facilities
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DeKalb County, Georgia
Center for Disease Control, (CDC)
GBI Headquarters, FBI and IRS Regional Headquarters
Adjacent to Hartsfield-Jackson Atlanta International Airport (world’s busiest airport) and home to the state’s second largest airport, Peachtree-DeKalb Airport
Doraville fuel tank terminalLargest fuel tank hub in South East
Nine major medical facilities includingChildren’s Healthcare of Atlanta
Emory University Hospital
Atlanta VA Medical Center
High Risk Facilities
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G . I . S.Geographic Information System
Accesses geographically referenced information
Used for disaster preparedness and response
Reverse 911
Allows emergency planners to map entry/exit points in the event of a disaster or special event
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F . M . I . S.Financial Management Information Systems
Standardizing financial, purchasing, and asset management through web based system using Oracle E-Business suite
Purchasing and ContractingP-Card
Hurricane Katrina
Consolidation of legacy systems into enterprise wide asset management application, (EAM)
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Communications
311 Call CenterComponent of DeKalb County’s Homeland Security Initiative
Citizen Help Center (CHC)
911 Emergency Backup Facility
Emergency Facilitation Center
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Communications
Use of Communication DevicesWireless push-talk devices
• Back-up to radio system
WEB EOCWeb based emergency management communication system
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Disaster RecoveryOperational Review of Plan
• This review identified gaps in the County’s plan, processes and procedures and initiated a move toward Best Practices
Result of Review• Conduct Service Impact Analysis/Gap Analysis• Allow for Risk Mitigation• Create Service Contingency Plan• Institute Continuity Culture
Conducted Drill for various scenarios including:
Hardware FailureBuilding DamagePower FailureRegional Disaster
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Business Continuity PlanCreated from results of Operational Review
Critically analyzed current system capabilities and provided for remote redundancy for all servers, systems and switches in jurisdiction
Based upon a “tolerance level” (How long can we afford to be out of service?)
Central IT center consolidationPolice servers consolidated from 46 to 16
Comprehensive drills using both local and off-site facilities
911 Back-Up integrated as part of 311 center function
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Conclusion DeKalb County has taken a holistic approach in utilizing technology in disaster preparedness planning:
Homeland Security Initiative • To maximize benefits of Homeland Security Initiative, DeKalb
County uses the expertise of various departments
Standardization of enterprise wide platforms including implementation of E-Business Suite:
• FMIS, AP, AR, EAM, CRM (311)
Maximize benefits of GIS capabilities• Utilize software to provide mapping and critical information for
emergency responders and preparedness officials– Pictometry, Topographic Map, Buffer Zone Plan
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Conclusion (Cont’d)
Implement 311 as a multi-functional facility including its support of the County’s Homeland Security Initiative
In Business Continuity preparation, include components of:
• An Operational analysis• Perform actual drill scenarios• Provide for remote redundancy• Capitalize on additional jurisdictional call centers such as
311
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Questions