Keynote: The Art of Change: Influence Skills for Leaders
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KW1 Keynote 6/5/2013 8:30 AM "The Art of Change: Influence Skills for Leaders" Presented by: Dale Emery DHE Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888‐268‐8770 ∙ 904‐278‐0524 ∙ [email protected] ∙ www.sqe.com
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An organization’s ability to make improvement, whether for greater agility or other goals, involves two components—a technical component and a people component. The technical component is generally logical, linear, and relatively straightforward, and the technical change agents are often skilled at implementing the technology. On the other hand, the people component is never straightforward. Change agents, especially ones whose expertise is in technology, often find themselves overwhelmed at the messy, chaotic, and unpredictable responses that occur whenever real change bumps up against real people. Twenty years ago, Dale Emery was an overwhelmed technical change agent. Since then he’s learned key principles and practices for guiding, nudging, and supporting organizational improvements. Learn how to work with people to create improvements that stick, how to sort through the chaos of change to tap the energy and ideas hidden within, and how to stay focused, flexible, and sane as you promote, implement, and support your organization’s evolution.
Transcript of Keynote: The Art of Change: Influence Skills for Leaders
KW1 Keynote 6/5/2013 8:30 AM
"The Art of Change: Influence Skills for Leaders"
Presented by:
Dale Emery DHE
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073 888‐268‐8770 ∙ 904‐278‐0524 ∙ [email protected] ∙ www.sqe.com
Dale Emery DHE
Since 1980, Dale Emery has worked in both IT organizations and software product development companies as a developer, manager, process steward, trainer, and consultant. He helps people apply the agile values of communication, feedback, simplicity, courage, and respect to software development. Dale's combination of deep technical expertise and extensive organizational development experience makes him particularly effective in working with software teams. In 2007 Dale received the Ward Cunningham Gentle Voice of Reason Award, which the Agile Alliance created to recognize Dale’s unique contribution to the agile community. Dale's personal mission is to help people create joy, value, and meaning in their work. Learn more about Dale at dhemery.com.
TheArt of Change
Dale H. Emeryhttp://dhemery.com
@dhemery
POP QUIZ!
WhichGreek letter
is the symbol forchange
Whichgeometric shape
is the moststable
Change Stability
The Next Hour
The mostimportant part
of thispresentation
Your Reactions
Foldyour hands
Keep themfolded
Payattention
80% of successis showing up
BossDirectors
Vice President
Me
Showup
Not show up
?
“All changehas risk”
Rob Myers
“No changehas risk”
Rob Myers
When you show upthe organization
must change
When you show upthe organization
must change
Charlie Seashore
“Everything thatcould possibly
preservethe status quowill happen”
In order tostay the same,
the organizationwill change
Change Stay the same
Changeoffer appreciation
Preservenot speaking up
Noticewhat changes
what stays the same
Preservewhat is more important
Changewhat is less important
Hands folded?
How toeliminate
resistance
Stop askingpeople
to change
WordCount, Inc.Simulation
of a software companytransitioningtoward agility
A boy and his dog go for a
walk
a - 2boy - 1and - 1his - 1dog - 1go - 1for - 1walk - 1
Developers sit with developers
Testers sitwith testers
PMs sitwith PMs
Communicate only through
interoffice mail
Round 1
Round 2
Round 3
Round 4
Round 5
Reflect and adapt
A ringer walksinto a simulation...
Before they canrecognize your solution
people may needto struggle with
the problem
(temporarily)
Stop askingpeople
to change
Stop thinkingof people’sresponses
as resistance
A storyof resistance
resolved
Heavy wordsResister
Resistance
What you callresistance
is someonetrying to preserve
something that matters
Preservesense of unique
contribution
Changespecific role
WIIFMWhat’s in it from me?
Dale EmeryCon Artist
The $2.10 Game
Jerry Weinberg
How muchwould you pay
to play?
$1.05
$1.10
95c
75c50c
$3.00
zero$1.00
How did you decide
how muchwould you pay?
$3.00
You never knowwhat motives
people attribute to you
(unless they tell you)
zero
Just a penny
Ability to get home
You never knowwhat you’re asking people
to put at risk
(unless they tell you)
75c
Can I see the dime?Can we use my dime?
Can I flip the dime?
Trying to retain controlEven when control
will not help
Ask peopleHow did you decide?
Change Keep the same
The next two days...
Many peoplewill attempt
to influence you(with your blessing)
Noticewhat they do
Noticeyour reactions
Change Keep the same
Notice how you decide
Hands folded?
TheArt of Change
Dale H. Emeryhttp://dhemery.com
@dhemery
