Keynote - Sales-Velocity-2014-The Blowfish Effect
description
Transcript of Keynote - Sales-Velocity-2014-The Blowfish Effect
![Page 1: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/1.jpg)
![Page 3: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/3.jpg)
BigHow do you look
when you’re ?small
![Page 4: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/4.jpg)
Technology Fuels Growth
58%Faster
Deployment
Dashboard to our lives
Mobile
5BSmartphones
by 2017
4.5BAggregate
Social Users
CloudSocial
![Page 5: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/5.jpg)
Automate & Scale Personalized
Interactions Across Your Company
Plan for Growth
Choose Apps That Don’t Suck
Whole Company Support
for Happy Customers
![Page 6: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/6.jpg)
Find Apps That Connect and Scale
![Page 7: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/7.jpg)
Explosive Growth from the Ground Up
2,300+ Apps
2.4M+ Installs
![Page 8: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/8.jpg)
Doubling Down on Growth
All-in-One Customer Support App for Fast-Growing
Companies
SocialSupport
CaseManagement
Self-Service
MobileAccess
SimpleSetup
KnowledgeBase
Multilingual Support
BusinessInsights
![Page 9: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/9.jpg)
• Web-based app for managing payroll
• ~100 cases resolved/day
• More than $400M in payroll dollars
processed since Desk.com implementation
Anticipate Growth by Connecting Apps
![Page 10: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/10.jpg)
Users Demand Intuitive Apps,
Personally and Professionally
![Page 11: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/11.jpg)
Evaluate Apps for Usability
• Fast?
• Easy?
• Feed first?
• Constant updates?
• Get things done?
• Minimal clicks?
• Search?
![Page 12: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/12.jpg)
Whole Company Support Drives
Customer Success
![Page 13: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/13.jpg)
Bad Support Lost Customers
50% of customers 50% of small businesses
Leave vendors for
poor customer serviceFail in the first 5 years
![Page 14: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/14.jpg)
Unhappy Customers Make Noise
“If you make customers unhappy in
the physical world, they might each
tell
6 friends.
If you make customers unhappy on
the Internet, they can each tell
6,000 friends.”
-Jeff Bezos, Founder & CEO
![Page 15: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/15.jpg)
Customers will spend more with
a company because of positive
customer service experiences
75%
Everything else
Source: Most Companies Fai Customer Service Test, Michael Hess http://www.cbsnews.com/news/most-companies-fail-customer-service-test/
Happy Customers Are More Loyal &
Spend More
![Page 16: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/16.jpg)
Go Beyond the Traditional 360 View
• Personal Customer Details
• Purchase History
• Interactions – Are They Happy?
• How do they talk about you?
• Who have they told about you?
Know Your Customers Better Than Ever
![Page 17: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/17.jpg)
Keep Track with the Right Apps
Empower Every Employee to Provide
Support to Every Customer
![Page 18: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/18.jpg)
Sell More, Faster
Plan for Growth
Choose Apps That Don’t Suck
Enable Whole Company Support
![Page 20: Keynote - Sales-Velocity-2014-The Blowfish Effect](https://reader031.fdocuments.us/reader031/viewer/2022020122/54544f77af7959ca488b4644/html5/thumbnails/20.jpg)