Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

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© 2016 ForgeRock. All rights reserved. Mike Ellis, CEO Paris Identity Summit Customer Identity Builds Digital Trust

Transcript of Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

Page 1: Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

© 2016 ForgeRock. All rights reserved.

Mike Ellis, CEOParis Identity Summit

Customer Identity Builds Digital Trust

Page 2: Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

© 2016 ForgeRock. All rights reserved.

Page 3: Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

© 2016 ForgeRock. All rights reserved.

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© 2016 ForgeRock. All rights reserved.

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© 2016 ForgeRock. All rights reserved.

Global Conversation – Digital Disruption

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© 2016 ForgeRock. All rights reserved. Source: Gartner, Forrester

74%of CEOs rate technology

advances as one of the top three global

trends likely to transform expectations

of their business

50%growth in the number

of organizations adopting the IoT in

2016

45%of companies

surveyed specifically cited omnichannel capabilities among their top initiatives

63%of businesses plan to improve the 'online

customer experience' in the

coming year

Enterprise Trends

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© 2016 ForgeRock. All rights reserved.

Frictionless Personalised Device / IoT

Customer Experience

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© 2016 ForgeRock. All rights reserved. Source: Forrester Research and Watermark Consulting

S&P 500 Index

Customer experience leaders

CUMULATIVE TOTAL RETURN

Customer experience laggards

-33.9

%

43.0%

Customer Experience Drives ROI

14.5%

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© 2016 ForgeRock. All rights reserved.

Higher Retention Rates

Consumer engagement

drives higher loyalty and LTV

Stronger BrandQuality service drives brand

recommendations

Higher Share of Wallet

Engaged consumersbuy additional products

DifferentiationSuperior consumer experience is a key

differentiator

Single Persistent View of the Customer Enables omnichannel digital engagement

1. 2. 3. 4.

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© 2016 ForgeRock. All rights reserved.

Everyone And

Every Thing

Identity For

A Single Customer, Intelligent Journey - Across Lines of Business

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© 2016 ForgeRock. All rights reserved.

Superior Customer Experience = Revenue

Customers Devices Employees Things

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© 2016 ForgeRock. All rights reserved.

Mike’s ToyotaCamry

The Drive Thru

4BNN477

Enable Frictionless Transactions

Personalised

Order

Toyota Camry

Seamless,

Secure Payment

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Trust … Privacy and Consent

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© 2016 ForgeRock. All rights reserved.

AuthoriseAuthenticate Context VerifyIdentify

Context = Security

Monitor

Continuous Security

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© 2016 ForgeRock. All rights reserved.

Devices

Portals, applications, web

services, APIs

New Systems Legacy Systems

Consumers

Connect New Services to

Existing Infrastructure

ThingsCloud Apps Partners

Legacy AppsEnterprise Apps

Data Centers

Digital Identity TransformationConnecting Old and New Systems for Customer Engagement and Omnichannel

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© 2016 ForgeRock. All rights reserved.

TRUSTBRAND

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© 2016 ForgeRock. All rights reserved.

2010 Founded10 Offices worldwide with headquarters in San Francisco400+ Employees600+ Enterprise Customers50% Americas / 50% International commercial revenues30+ Countries

ForgeRock The leading, next-generation,

identity security software platform, driving digital business.

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© 2016 ForgeRock. All rights reserved.

Thank You


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