Key Tips on How To Build Your First Project Management Office · PMOStep Project Management Office...
Transcript of Key Tips on How To Build Your First Project Management Office · PMOStep Project Management Office...
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1PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Key Tips on How To Build Your First Key Tips on How To Build Your First Project Management OfficeProject Management Office
David Lendry, PMPManaging Director
TenStep of New [email protected]
603-482-5082
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2PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
AgendaAgenda• Overview• PMO implementation model • Basic PMO services• Advanced PMO services• Implementing in waves• Common problems and best practices
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3PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Overview
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4PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
OverviewOverviewProject Management Office (PMO)• More common in past with very large programs• Coincides with the rise of project management
awareness• Many companies implemented with Y2K• Entered mainstream as a way to better manage and
control projects• Still more common in IT organizations
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5PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
OverviewOverview
PMO Types• Type I: Project Reporting• Type II: Project Management Infrastructure• Type III: Coaching and Training Center• Type IV: Resource Center / Center of Excellence
– Responsible for project success
Assumptions for today’s presentation• Implementing a Type III PMO – Coaching and Training• Assuming larger organizations (to allow discussion of broad
range of services)• Balancing potential services against actual resources
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6PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
OverviewOverviewThe value of project management• Better predictability for cycle time and costs• Improved quality of product deliverables• Early identification and proactive management of
project issues and risks• Better containment and management of project
scope• Reduced time to get up to speed on new projects• … more
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7PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
OverviewOverviewThe value of a Project Management Office• Provides one-stop view of project status• Develops and deploys common project management
methodology• Determines skill gaps and areas of training focus• Accelerates adoption of project management
through training and coaching• …..
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8PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
PMO Implementation Model
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9PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Overview of Overview of PMO Implementation ModelPMO Implementation Model
• Current State Assessment• Future State Vision• Gap Analysis• Implementation Strategy • Implementation Plan
– First wave– Second and subsequent waves
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10PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Current State AssessmentCurrent State Assessment• Mission – Aligns organization to value it provides to the
business– What the organization does, how, for whom
• Vision – Perfect organization in a perfect world– State what the organization is striving to achieve
• Goals – What the organization is trying to accomplish (high level)– Aligned to business benefit– May take multiple years to achieve
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11PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Current State AssessmentCurrent State Assessment• Strategy - How-to
– Overall plan and course of action to achieve goals
– Based on external environment and internal capabilities
• Objectives– Low level statements – Describe what this organization will achieve this year
• Principles– Moral and ethical statements– Rules of behavior, how you value people– How people will resolve conflict
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12PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Current State AssessmentCurrent State Assessment• History
– Understanding major past events– General attitude toward change – How successful have projects been in the past? – Will staff be open or hostile to this initiative?
• Culture – “How we do things around here" – Informal (and formal) rules
• How you act and interact with others• How you get your work done• What things are valued
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13PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Current State AssessmentCurrent State Assessment• Governance
– How the management structure functions– How you accomplish objectives using management– Consequences and incentives for following directives– Determines how well your organization accepts change
• Clients, Customers and Suppliers• Stakeholders• Business processes• Other initiatives that may conflict• Organization structure and how it helps or hinders
project success
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14PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Current State AssessmentCurrent State Assessment• Staff
– Roles – Responsibilities– Skills & competencies– Makeup
• Locations– One location, multiple, multi-national, etc.? – How do locations interact?– Cultural differences – Language differences
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15PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Future State VisionFuture State Vision• Clients / customers• Suppliers• Stakeholders• Products and services• Other initiatives• Staff, roles, responsibilities, and skills
• Current State Assessment• Future State Vision• Gap Analysis• Implementation Strategy• Implementation Plan
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16PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Future State VisionFuture State Vision• Pick areas that make most sense• Similar to Current State categories, but not exact
– Some categories only apply to Current State
• This is a requirements gathering process– No right or wrong– Only right and wrong for your organization– Need to identify requirements and build consensus
• Iterative process– Your future state is likely to change when you see what it
will take to reach it
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17PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Gap AnalysisGap Analysis• What is the gap between current
state and the future state?• Gain consensus• The Gap Analysis is a means to an end, not the end
itself
• Current State Assessment• Future State Vision• Gap Analysis• Implementation Strategy• Implementation Plan
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18PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementation StrategyImplementation Strategy• Use the Gap Analysis• Provides a framework to make
decisions • Sections
– Overall scope– Enablers and barriers– Risks– Implementation strategy statements (how-to)– High-level approach
• Current State Assessment• Future State Vision• Gap Analysis• Implementation Strategy• Implementation Plan
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19PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementation PlanImplementation Plan• Use the Gap Analysis and
Implementation Strategy• Identify the waves (more later)
– Projects– Timeframes– Resources– Deliverables
• Create the roadmap to move toward your future vision
• Current State Assessment• Future State Vision• Gap Analysis• Implementation Strategy• Implementation Plan
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20PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Basic PMO Services
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21PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Consolidated ReportingConsolidated ReportingConsolidated status reporting• Basic PMO service• Provides consolidated view of all project status• High level• Follow-up with individual project teams for more details• Must receive a status from each project teamProject dashboards• Graphic, visual display• Charts and graphs for overall status and trends• One line status per project – green/yellow/red• Drill down on each project for full status
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22PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Methodology ManagementMethodology Management• One of the basic PMO responsibilities• Consistent and common project management
methodology – Processes– Procedures– Best practices– Templates– Examples– Standards and guidelines
• Make sure the methodology is scalable
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23PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Methodology ManagementMethodology ManagementMethodology development• Options for initial methodology
– Reuse– Buy and use as is– Buy and customize– Build
• Develop as you deploy • Run as a project
Methodology enhancement and support
Methodology developmentMethodology enhancementMethodology support
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24PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Competency EnhancementCompetency EnhancementTraining• Many alternatives
– Instructor led and computer based– Seminars / webinars– Books / magazines
Project Management Coaching• Usually one-on-one or small group• Advice is based on coach training and experience
and is specific to the people being coached• Need to “touch” the person, so best if done in
person
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25PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Project AuditsProject Audits• Validate compliance• Provides opportunity for coaching• Use quality assurance techniques• Don’t have to audit every project
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26PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Document RepositoryDocument Repository• Need a place to house documents • Can‘t reuse prior work if you can’t find it• Include methodology, PMO documents, and well-
done examples of completed work• Can be automated tool or file directory• Track repository usage
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27PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
More Basic PMO ServicesMore Basic PMO ServicesMetrics Collection• Project focused and PMO focused• Project management value focused• Organization scorecard focused• BenchmarkingOrganizational Assessments• Periodically determine progress of PM implementation
– Look at all services offered– Analyze all metrics and feedback– Summarize project audits
• Compare against first and prior assessment• Validate the value of implementaion so far• Adjust plans as appropriate
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28PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Advanced PMO Services
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29PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Advanced PMO ServicesAdvanced PMO ServicesImplementing Earned Value Management• Provide training and coaching• Establish supporting infrastructure• Implementation complexities
– Require workplan accuracy– Capture actual effort and cost– Change culture – Weigh the cost against the value
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30PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
More Advanced PMO ServicesMore Advanced PMO Services• Designing a project management career path• Collecting project metrics for improved estimating
and process improvement• Defining project time-reporting requirements
• Providing product management for PM tools– Plan and implement– Manage contracts, licenses and finances– Coordinate release management
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31PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Advanced PMO ResponsibilitiesAdvanced PMO ResponsibilitiesEstablishing a portfolio management process• Portfolio management
– Improved resource allocation– Improved alignment of the work– Improved balance of work
• Portfolio management and the PMO– PMO sees all projects– PMO serves as a central coordination organization
• Common resource pool– Skills inventory– Current assignments– Project end-dates
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32PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementing in Waves
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33PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementing in WavesImplementing in Waves• Many models for implementation• Use one that makes sense for your organization• Deploy in “waves” or phases• Don’t implement too much change at once• Deploy most important priorities first
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34PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementing in WavesImplementing in WavesFirst wave• Plan and manage as a project• Build overall communication plan
– Multiple aspects of communication– Understand and satisfy target audience
• Focus on the basics– Define the project (Project Definition / Charter)– Plan the project (workplan / schedule)– Manage the project (Project Management Procedures)
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35PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Implementing in WavesImplementing in WavesSecond wave examples• Second wave training• More sophisticated common processes and techniques• PMO review of all Project Charters• Project management support organization• Align organizational objectives and rewards systems • Project audits• Governance processes• Project management tools• Repository of project management documents• Key learnings to derive best practices• New organization assessment
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36PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Common Problem and Best Practices
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37PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Common ProblemsCommon Problems• Setting up processes and expecting everyone to
follow them• Expecting everyone in the PMO to be an expert• Making all projects follow the same approach• Not having the staying power• Not creating a support organization• Poor communication• Weak sponsorship• Trying to do too much with too little• Focusing on PMO activities and not value
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38PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Best PracticesBest Practices• Implementation best practices• Treat as a culture change initiative
– Resistance to change is normal– Be aware of logical and emotional resistance
• Show some results as quickly as possible• Treat implementation is a process and a project (s)• Sponsor at highest level• Have multi-year staying power• Be open to new ideas from the organization
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39PMOStep Project Management Office Framework™ Copyright © 2002-2006 TenStep, Inc
Questions??Questions??