Key Services Executive Summary 10-24-16

3921 West Point Blvd., Winston-Salem, NC 27103 Phone: (336) 768-4400 www.key-services.com

Unlock Simplicity with Key Services, Inc.


About Key Services

For 40 years, Key Services has created a legacy of helping customers unlock simplicity. We partner with businesses to provide end users with fast, flexible, and reliable Customized Managed Services - including Project Management and Procurement, Implementation, Maintenance, and Support.

Key Services' Managed Services eliminate the need for in-house expertise and managing multiple service providers. Our industry-leading strategies and state-of-the-art-technology center, including the Custom Web Portal and Data Analytics, A+ certified technicians, and ISO 9001:2008 certification, help clients attain predictability, scalability and consistency.


Business Intelligence And Core Beliefs

THE KEY SERVICES DIFFERENCECustomized MSP SolutionsSingle Point of ContactImproved Business ProcessesReduced CostsNetwork of 10K TechniciansCertified EngineersHigh Customer SatisfactionMetrics Driven


What We Do

Key Services teams with strategic partners to create managed services solutions addressing today’s toughest IT challenges. Our customized support services keep your mission-critical technologies up and running, helping you reduce costs and maintain high end-user satisfaction.


Project Management And Procurement Solutions

PROJECT MANAGEMENT AND PROCUREMENT SERVICESChanges in technology makes it challenging for organizations to develop and retain the project management capabilities needed for effective project delivery. Key Services’ Project Management services are led by qualified project management professionals and focus on increasing operational efficiency and network performance, while decreasing operational cost and down time due to technological malfunctions.

Key Services’ Procurement Services are designed to help clients leverage technology to improve business operations while lowering expenses and mitigating risk. We work with you to manage end-to-end technology projects, allowing you to stay focused on your core business strategy.

PRODUCTS SUPPORTEDDisplays, Monitors, LCDsDesktops, Servers, Laptops

Printers – Mobile, Office & ReceiptMobile Devices – iPads & Tablets

Point of Sale EquipmentScanning & Barcode Devices


Implementation Solutions

IMPLEMENTATION SERVICESImplementing IT service management solutions requires specialized skills and industry experience. Key Services offers 40 years of expertise providing cost-effective solutions today that can expand as your business needs change. We work as an essential part of your team to provide customized solutions to help you reach your business goals. Let us help you design, build, test, and deploy an optimized IT environment.

Technology Powers a Successful BusinessKey Services’ Implementation Services can help reduce IT costs by:

Improving network performance, security and reliability.Improving data center uptime, security and quality.Saving time and money with a properly planned and executed computing infrastructure.


Maintenance Solutions

MAINTENANCE SERVICESKey Services maintenance solutions provide a proactive response to maintaining equipment. Our clients receive the highest level of technical support available, minimizing the number of field service calls and ultimately reducing costs. Key Services distribution solutions can simplify your business with a centralized inventory of IT and non-IT products, in a secure facility with dedicated storage and bar-coded serialized identification.

Onsite Services• Field Installation• Device Imaging

Repair Services• OEM Warranty Break/Fix• Post OEM Warranty Break/Fix

Distribution & Life CycleManagement• Remote Supply Centers• Full Asset Tracking by

Serial Number• Direct to Location Shipping• Returns Management• Equipment Decommission

& RecyclingFailsafe Logistics• 24/7 access to nearby FedEx

Mid-Atlantic Air Hub and “Super Hub” Ground Sorting Facility

• Secure and Dedicated Facilities for Clients


Support Solutions

SUPPORT SERVICESKey Services offers comprehensive, customizable support solutions to help save time and money by alerting of potential issues before they happen. We provide an instant and accurate diagnosis should a problem arise, and our rapid remote response allows for faster incident resolution to keep your business running smoothly.

Network

Operations Center

Data Optimization

Center

Optimum Systems Visibility

24x7x365 Support Services

Central Console Dashboard

Security Logging

Configuration Management

Incident Management

Problem Management

Change Management

Dashboard Analytics

Compliance Assurance

Performance Scorecards

Performance/Capacity Analysis

Operational Process

Updates/Upgrades

IIT Life Cycle Action Plan

Performance Benchmarks

Continual Service Improvements

Our Approach To Managed Support Services

Service Desk for Levels 1-3 TroubleshootingRemote Engineering Services

Remote Monitoring/Management of EquipmentRemote Imaging and Upgrade of Equipment


Deployment

Direct Shipping Same Day/Overnight Option

Blind Service

UPS Field Stocking Location Solution 910 Locations Worldwide

Advanced Exchange/Finished Goods

Onsite Service Partner Network of 10K Technicians

Installation

Dedicated Technical Account Managers

88% of U.S. businesses within 2-hour reach of a UPS FSL

Extensive global Field Stocking Location network also

available to provide high service levels across the

globe and access to any market


How can we help

you simplify your

business?

Key Services Executive Summary 10-24-16

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