Key Leadership Qualities for

Risk Management / Patient Safety Leaders

FSHRMPS Leadership Academy

Orlando FL

February 16, 2019

Denise Shope RN, BSN, MHSA, ARM, CPHRM, DFASHRM

The need for healthcare leadership positions is projected to grow by 20% between 2016 and 2026

Leadership for the Risk Management/Patient Safety Professional

• The ability to:

❑Facilitate and influence decisions and decision makers

❑Demonstrate interpersonal and organizational communication

• Assists the risk management/patient safety professional in demonstrating value to the organization when supporting and guiding development of strategic goals.

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Leadership for the Risk Management/Patient Safety Professional

Requires self-awareness of:✓ Leadership style✓ Leadership skills✓ Leadership attributes and qualities✓ Opportunities for self-growth

Gallop Poll: What leader had the most influence on you? List 3 characteristics of that person…..

• Trust (integrity and honesty)

• Compassion (someone cares)

• Stability (clear and transparent)

• Hope (the future is better than the present and you can make that happen)

Leaders vs. Managers

Leaders

• Provide vision

• Motivate

• Give direction

• Inspire

• Stretch one’s thinking about a problem, process or opportunity

Managers

• Plan, measure and monitor processes and finances

• Coordinate activities for efficiency and effectiveness

• Solve problems

• Direct human resource

functions and activities

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What makes a leader?

• Are they born this way?

Leadership Theories

• Transactional leadershipLead through specific incentives and motivate through an exchange of one thing for another

• Transformational leadershipLead through motivating their followers, helping them see what success looks like and how it leads to the greater good

• Situational leadershipLead by choosing the best course of action based upon situational

variables

• Behavioral leadershipLead through teaching and observation, having been conditioned

to behave and act in a certain way

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Leadership Styles

• Coercive- Demand immediate compliance

• Authoritative- Mobilize people toward a vision

• Affiliative- Create emotional bonds and harmony

• Democratic- Build consensus through participation

• Pacesetting- Expect excellence and self-direction

• Coaching- Develop people for the future

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Leadership Attributes and Qualities

✓Trustworthiness

✓Honesty

✓Intelligence

✓Reliability

✓Confidence

✓Commitment

✓Positive Attitude

✓Creativity

✓Inspiring

✓Approachable

✓Ability to delegate

✓Intuition

✓Visionary

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What will it take to be an effective healthcare leader in the future?

• The Center for Creative Leadership (CCL) analyzed data from nearly 35,000 healthcare workers• which skills are crucial to success?

• how to develop those skills in leaders?

• The most comprehensive study of healthcare leadership competencies

• CCL identified 16 critical competencies that healthcare leaders need to be successful

• 5 skills were ranked as

“most important for success in healthcare organizations.”

Top 5 Skills Successful Leader in Healthcare

1. Employee Leadership❑Build teams of talented employees❑Act with fairness when dealing with direct reports❑Delegate decision making to develop employee skills and

confidence❑Coach employees and foster their professional

development and career opportunities.

Top 5 Skills Successful Leader in Healthcare

2. Resourcefulness

❑Open minded

❑Self-assured

❑Imaginative

❑Proactive

❑Hopeful

❑Persistent

Top 5 Skills Successful Leader in Healthcare

3. Composure

strong leaders must know both how to manage their own emotions and work-life balance AND how to support and empower employees to take

care of themselves.

Top 5 Skills Successful Leader in Healthcare

4. Change Management

Healthcare leaders must be sufficiently nimble to quickly grasp and devise strategies to manage change from seemingly all sides, including, for example

❑Technological advancements in diagnostics and treatment

❑New and expanding regulatory requirements

❑Mergers and integrations of healthcare delivery networks

❑Seismic shifts in the health insurance market

❑Opioid addiction and other complex health epidemics.

Top 5 Skills Successful Leader in Healthcare

5. Participative Management

❑Modern healthcare leaders must know when and how to involve employees in decision-making and build consensus.

❑Leaders who value participative management also encourage employees to share ideas, information, reactions, and perspectives—and they listen.

❑This investment signals respect and open-mindedness, and a commitment to continuous growth.

Assess Your Leadership Competencies

American College of Healthcare Executives:

Healthcare Executive 2018 Competencies Assessment Tool

• Opportunity to identify areas of leadership strength

• Guide for personal development plan

• Evaluates competencies in the ACHE critical domains of:

✓Communication and Relationship Management

✓Leadership

✓Professionalism

✓Knowledge of the Healthcare Environment

✓Business Skills and Knowledge

https://www.ache.org/-/media/ache/career-resource-center/competencies_booklet.pdf

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HealthCare Leaders Alliance

The directory was derived from job analysis surveys conducted by Healthcare Leadership Alliance associations. In addition to the American College of Healthcare Executives, other members of the Healthcare Leadership Alliance are: American Association of Physician Leadership, American Organization of Nurse Executives, Healthcare Financial Management Association, Healthcare Information and Management Systems Society, and the Medical Group Management Association.

Leadership Communication Skills

• Verbal• Communicate concisely with internal customers and external customers

• Establish and maintain relationships

• Facilitate interactions with individuals and teams

• Written

• Develop and clarify ideas• Articulate viewpoint and perspective

• Offers ability to hold others (and self) accountable for

something communicated in writing

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Package your Expertise: The ”Presenter Problem”

• We know too much about the subject/concept/innovation to understand how another person will experience it

• We do not tune the message to the receiver

• It is not what you say … it is what the receiver hears

• Shift from presenting your expertise to packaging your expertise to different audiences, with the goals to:• Create urgency

• Get “their” attention

• Keep “their” attention

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Communication: Creating Urgency = Attention!

It is not (initially) about the information!

Without attention, information goes NOWHERE

It is not what you say, it what the listener hears

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Elevator Speech

• A clear, compelling, brief message or “commercial”

• Ready to share with anyone, anytime, anywhere

• Sample Process:1. Identify your goal

2. Explain what you do

3. Communicate your unique selling proposition (USP)

4. Engage with a question

5. Practice

https://www.mindtools.com/pages/article/elevator-pitch.htm

Elevator Speech Exercise–Risk Management/Patient Safety Professional

Setup

• Topic• The value of Risk

Management/Patient Safety

• Time limit• 30 floors (30 seconds)

Schedule

• 5 min• Work independently on script

• 20 min• Share and debrief

Summary