KEY INDICATOR Research, Innovation & Extension

Books 2016-2017

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published/

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1 978-93-85434-28-0

Industrial , Labour

and General laws Dr.D.Rajasekar 2016

Dept. of

AMET

Business

School,

AMET

Academ

y of

Maritim

e

Educatio

n and

Training

2 978-93-85434-27-3

Law, Ethics and

governance Dr.D.Rajasekar 2016

Dept. of

AMET

Business

School,

AMET

Academ

y of

Maritim

e

Educatio

n and

Training

3 978-3-659-96052-9.

Building a high

morale – A study Dr.S.Poongavanam 2016 AMET

Lambert

Academi

c

Publicati

on

4 978-3-659-96051-2

An empirical

research on customer

satisfaction Dr.S.Poongavanam 2016

Dept. of

AMET

Business

School,

AMET

Lambert

Academi

c

Publicati

on

CRITERION 3

Research, Innovation & Extension

KEY INDICATOR

3.4 Research Publications and awards

3.4.6 Number of books and chapters in edited volumes/ Books published and papers published in

national/international conference proceedings per teacher

5 978-3-659-94549-6. Cash management Dr.S.Poongavanam 2016

Dept. of

AMET

Business

School,

AMET

Lambert

Academi

c

Publicati

on

6 978-3-659-94546-5.

Training and

development – A

case study analysis Dr.S.Poongavanam 2016

Dept. of

AMET

Business

School,

AMET

Lambert

Academi

c

Publicati

on

7 978-3-659-94536-6. Stress Management Dr.S.Poongavanam 2016

Dept. of

AMET

Business

School,

AMET

Lambert

Academi

c

Publicati

on

oUALITY

BDUC

PUBLISHERS

LA NERN

GO

THICS

Dr. D. Rajasekar

ETHICS&GOVERNANGE

LAW, ETHICS & GOVERNANCE For

B.Com/ M.B.A./B.L. CA-CPT /CMA(F) / ACS(F) & CWA & CS (Inter) Students

Dr. D. Rajasekar M.Com, MBA M.Phil., M.A. (PMIR), M.L., B.Ed., NET., SET.. Ph.D.

Dip (Shipping & Logistics). P.G. Diploma in Maritime Law

Associate Professor

AMET Business School

TY

BDUCAT ING

AMET PUBLISHERS

AMET Publishers

Plot No.135, East Coast Road,

Kanathur, Chennai, Tamil Nadu 603112 Phone: 044 2747 2905

www.ametuniv.ac.in

380/- AMET University, Chennai

Copyright 2016

ISBN: 978-93-85434-27-3

All rights reserved. No part of this publication which is material protected by this copyright notice may be reproduced or transmitted or utilized or stored in any form or by any means now known or hereinafter invented, electronic, digital or mechanical, including photocopying. scanning, recording or by any information storage or retrieval system, without prior written permission from the publisher.

Information contained in this book has been published by Amet Publishers and has been obtained

by its Author from sources believed to be reliable and are correct to the best of their knowledge. However, the Publisher and its Author shall in no event be liable for any errors, omissions or damages arising out of use of this information and specifically disclaim any implied warantics

or merchantability or fitness for any particular use. Disputes if any are subject to Chennai

Jurisdiction only.

CONTENTS 1. THE INDIAN CONTRACT ACT, 1872..

**************************** *.***********sase.**oreo.*.****... ..... T

2. COMMUNICATION, ACCEPTANCE AND REVOCATION OF PROPOSALS... 9

3. CAPACITY TO CONTRACT. . 19 ********************"********* ****************** * **rtd* **vrii*..*..i... ...

4. FREE CONSENT... *************** *********** **********.*****n*********ss**o.aeo*rnn.**.se**reo..*.. ..*. ..* ... .... .25

5. CONSIDERATION... .37 ************************************""********************************.*******************************.**"*****d

6. VOID AGREEMENTS... .47

7. CONTINGENT CONTRACT. .53

8. PERFORMANCE CONTRACT.. ** 57 ***************************************************.**********************"****************************

9. TIME AND PLACE FOR PERFORMANCE. .63 ********°***°'**'*°*************** *********°°°*************************************

10. PERFORMANCE OF RECIPROCAL PROMISES. 11. APPROPRIATE OF PAYMENTIS..

.65

.71 *** *** '* * *************** ************* **********************

12. QUASI CONTRACTS. 73

13. DISCHARGE OF CONTRACT. .77 **** **********

14. INDEMNITY AND GUARANTEE .. ..

15. BAILMENT .. **....99 ***********"""*****************************************'""***************'"*******"******"******************************************

16. PLEDGE.. .109 *****'***********************************'******'******************'******************'******'*************************************************,

17. CONTRACT OF AGENCY... .113

STUDY NOTES 2 - LAW RELATING TOSALE OF GOODS

1. SALE OF GOODS ACT 1930. . 133

2. CONDITIONS AND WARRANTIES... .139 ***********"°**************** **** *******'***** ****************.

3. PASSING OF PROPERTY SECTION . ********"******************'*"****''******************** **** *** *** . 145

4. PERFORMANCE OF THE CONTRACT OF SALE. ** 149

5. SUITS FOR BREACH OF CONTRACT ******* . .153 **** ******. *************.**

6. UNPAID SELLER ... ....****.********************"*****""**************************************"**************************** 155

7. AUCTION SALES.... . *s*o****************************** **********************"*"****************"****************************" 159

6l 8. TRADING CONTRACTS INVOLVING RAIL OR SEA TRANSIT..

STUDY NOTES 3 -LAW RELATING T0 EMPLOYEES

1. EMPLOYEESCOMPENSATION ACT 1923. ******'********** .173 ********'** **********'*********

********************** .. 181 ***************

2. EMPLOYEES STATE INSURANCE ACT 1948 ..

.191 * **************'*****'****'***°****** ...

3. FACTORIES ACT, 1948 *****'**********************

*****'******** **********

***********************

.

***************** ********'' ...... .203 *** *** 4. PAYMENT OF GRATUITY ACT, 1972 . *****'*********

******'*******************'******** . .215 5. THE INDUSTRIALDISPUTES ACT, 1947..

*****************'*'********'****'***************** .

********'**************** . 227 6. PAYMENT OF WAGES ACT, 1936... **********"********

***********

*****'***** ***********'**°°*****

*******.. .235 7. PAYMENT OF BONUS ACT, 1965..

*****************************************************.

********°*** *********°****.*.. .245 8. CHILD LABOUR (PROHIBITION AND REGULATION) ACT, 1986 .

***********. .253 9. EMPLOYEES' PROVIDENT FUNDS AND MISCELLANEOUS PROVISIONS ACT, 1952...

10. MINIMUM WAGES ACT 1948... 2655 ***********************************

******** * *******"**°********.** .....

STUDY NOTES 4 - NEGOTIABLE INSTRUMENTS ACT 1881

1. CONCEPTS AND DEFINITIONS... ********* .281 ***.. ************************* ******

2. LIABILITIES OF PARTIES.. .295

3. NEGOTIATION AND ACCEPTANCE.. ******** ******* ******** ° ***°** *******°****°*****°**'****************4 .299

4. DISHONOUR OF NEGOTIABLE INSTRUMENT.. ..305 ************************* ****°****"**********.****"*****.**.

5. DISCHARGE OF THE INSTRUMENT.. ********************************°********* *****.****°.* **.ss***. *****.*****.. 307

6. HUNDIS.. .*********** *** ********************************** ********** **** ******************** ******** .. 309

7. BANKER AND CUSTOMER . .311 *************.************************************* ***** ************************

8. INTERNATIONAL LAW RELATING TO FOREIGN NEGOTIABLE INSTRUMENTS ..315

********** ********.

STUDY NOTES 5 - LAWS RELATED TO PARTNERSHIP 1. INDIAN PARTNERSHIP ACT, 1932.. 19

2. LIMITED LIABLITY PARTNERSHIP ACT.... * ** *******.*********°** *** ** 39

STUDY NOTES 6 - THE PREVENTION OF MONEY LAUNDERING ACT, 2002 1. THE PREVENTION OF MONEY LAUNDERING ACT, 2002. 35T

***************** *********** *****

STUDY NOTES 7 -ESSENTIAL OF CORPORATE LAWS

1. SCOPE.OBJECTS AND CHARACTERISTICS OF COMPANIES ACT. 1956. .359

2. CLASSES OF COMPANIES. 365 ********************.******************************************* *************

3. FORMATION OF cOMPANY. .371 ********** ***************************************** ** ************************

4. INCORPORATION. .373 **************************************************** .*. .

5. MEMORANDUM. ******************************* ********************************************************* ** * **************. .375

6. ARTICLES.. * ****-****** *** ********** ****** 379 **************************************"********************

7. ALTERATION.. 383

8. DOCTRINE OF ULTRAVIRES.. 387 ***************************************************************************************************

9. DOCTRINE OF INDOOR MANAGEMENT. .391 ********************************************'*********************'****

10 PROMOTERS AND PRELIMINARY CONTRACTS. 395 *********************************************************'*****

11. PROSPECTUS... 399 *******************************************************-* *********** ******o.* *** ** .********smssns

12 MEMBERSHIP.. 409 ************************** ********************"******************************************************************"*********

13 AUDIT AND AUDITORS. 411 **************************************************************************************************************

14. APPOINTMENT AND QUALIFICATIONS OF DIRECTORS. 419

S APPLICATION FOR ALLOTMENT OF DIRECTOR IDENTIFICATION NUMBER. .423 * *****ee*e*********

lo. DUTIES OF DIRECTORS. 427 *************.***ea********************************************** *****************************

1MIETINGS OF BOARD AND ITS POWERS .431 *************************** ****************** ****

I8.1OAN AND INVESIMENT BY COMPANY 19 APPOINIMINI AND REMUNERATION OF MANAGERIAL PERSONNEEL

437 * rmmeaee***naese*****************

441 *********************** ********'***

STUDY N01ES 8 - THE RIGHT TO INFORMATION ACT, 2005

CONCIPIS ANID DEINITIONS ... 447 emnarseanemnaa anearsnre *ssremm***9***sermen* *****

RIGHT O INN ORMAIION AND OBLIGATIONS OF PUBLIC AUTHORITIES 449 * **********************

INI ORMAIION COMMISSIONS ...453 '*****************#*****

STUDY NOTES 9 - CORPORATE GOVERNANCE

.457 ICONCTPTAND DEFINITION -

...461|.......4, CORPORATT GOVTRNANCE ********* **************

467 CORPORATE GOVERNANCE IN INDIA - --. - -..*. .r* -oii ****epe*e* **** *******************

... 475 4 CORPORATI AND INTERNAL AUDITIORS **************** **************t**************

481 5 STAIUlORY AUDITS.. ***************************** **************rd

... 485 STUDY NOTES 10 - ETHICS AND BUSINESS

493 . ******************** STUDY NOTES 11 - ETHICAL CONFLICT

Chapter 1

THE INDIAN CONTRACT ACT, 1872

CONTENTS OF THE CHAPTER

1.1 Introduction

1.2 Concepts and Definitions 1.3 What is a Contract?

1.4 Agreement

1.5 Essential Elements of a Valid Contract

1.6 Classification of Contracts 1.7 Features of Multilateral Trade Agreements

2

TABLE OF CONTENTS

CHAPTERS

NO.CHAPTER NAME PAGE NO.

1

Introduction 7

Objectives 8

Scope 9

Limitation of the study 10

Company profile 11

Theoretical review 18

Research Methodology 26

2 Data Analysis and Interpretation 34

3

Findings 62

Suggestions 63

Conclusion 64

References 65

Appendix - Questionnaire 66

3

LIST OF TABLES

TABLE NO.

TITLE PAGE NO.

1 DISTRIBUTION OF RESPONDENTS BY THEIR

EXPERIENCE

34

2 RESPONDENTS OPINION ABOUT JOB SATISFACTION

35

3 RESPONDENTS OPINION ABOUT COMPENSATION 36

4 OPPORTUNITIES FOR IMPROVEMENT & SELF

DEVELOPMENT

37

5 RESPONDENTS OPINION ABOUT WORKING

ENVIRONMENT

38

6 RESPONDENTS OPINION ABOUT CO-OPERATION 41

7 JOB RESPONSIBILITIES 42

8 PARTICIPATIVE MANAGEMENT 43

9 POLICIES & ADMINISTRATION PRACTICES 44

10 RESPONDENTS OPINION ABOUT WORKLOAD 45

11 REASONS FOR AVAILING LEAVE 46

12 RESPONDENTS OPINION ABOUT CREATIVE JOB 47

13 RESPONDENTS OPINION ABOUT JOB

CHALLENGING

48

14 OPPORTUNITIES TO UPDATE KNOWLEDGE AND

SKILLS

49

15 RESPONDENT OPINION ABOUT SETTING GOALS 50

16 INTERVALS FOR SETTING GOALS 51

17 APPRECIATION FOR QUALITY WORK 52

4

18 RESPONDENTS OPINION ABOUT PROVIDING

SUGGESTIONS

53

19 RESPONDENTS OPINION ABOUT SWITCHING JOBS 54

20 INVOLVEMENT IN JOB 55


5

LIST OF CHARTS

TABLE NO.

TITLE PAGE NO.

1 DISTRIBUTION OF RESPONDENTS BY THEIR

EXPERIENCE

34

2 RESPONDENTS OPINION ABOUT JOB SATISFACTION

35

3 RESPONDENTS OPINION ABOUT COMPENSATION

36

4 OPPORTUNITIES FOR IMPROVEMENT & SELF

DEVELOPMENT

37

5 A RESPONDENTS OPINION ABOUT WORKING

ENVIRONMENT

38

5 B Sanitary conditions 39

5 C Ventilation and lighiting 39

5 D Water facilities 40

.6 RESPONDENTS OPINION ABOUT CO-

OPERATION

41

7 JOB RESPONSIBILITIES 42

8 PARTICIPATIVE MANAGEMENT 43

9 POLICIES & ADMINISTRATION PRACTICES 44

10 RESPONDENTS OPINION ABOUT WORKLOAD 45

11 REASONS FOR AVAILING LEAVE 46


13 RESPONDENTS OPINION ABOUT JOB

CHALLENGING

48

14 OPPORTUNITIES TO UPDATE KNOWLEDGE AND

SKILLS

49

6

15 RESPONDENT OPINION ABOUT SETTING GOALS 50

16 INTERVALS FOR SETTING GOALS 51

16 APPRECIATION FOR QUALITY WORK 52

18 RESPONDENTS OPINION ABOUT PROVIDING

SUGGESTIONS

53

19 RESPONDENTS OPINION ABOUT SWITCHING

JOBS

54

20 INVOLVEMENT IN JOB 55


7

CHAPTER 1

1.1 INTRODUCTION

Wastage and spoilage Employee Morale refers to an attitude of satisfaction with a desire

to continue and strive for attaining the objectives of a factory. Morale is purely emotional. It is

an attitude of an employee towards his job, his superior and his organization. It is not static

thing, but it changes depending on working conditions, superiors, fellow workers pay and so

on.

Morale may range from very high to very low. High Morale is evident from the positive

feelings of employees such as enthusiasm, desire to obey orders, willingness to co-operate

with coworkers. Poor or low Morale becomes obvious from the negative feelings of

employees such as dissatisfaction, discouragement or dislike of the job. Importance of

Employee Morale:

Employee Morale plays vital role in the origination success. High Morale leads to success and

low Morale brings to defeat in its wake. The plays of Morale is no less important for an

industrial undertaking. The success of failure of the industry much depends up on the Morale

of its employees.

2

TABLE OF CONTENTS

CHAPTERS

NO.CHAPTER NAME PAGE NO.

1

Introduction 7

Industry Profile 9

Company Profile 11

Need of the study 30

Scope of the Study 31

Objective of the study 32

Limitations of the Study 33

Research Methodology 34

2 Data Analysis and Interpretation 48

3

Findings 59

Suggestions 60

Conclusions 61

Appendices 62

References 66

3

LIST OF TABLES

TABLENO.

TITLE PAGE NO.

1 ANALYSIS OF QUALITY OF OFFERS OFFERED BY

AMARA RAJA TO ITS CUSTOMERS

41

2 REQUIRED INFORMATION /CLARIFICATION ON

TIME ITS CUSTOMERS REGARDING PRODUCTS OF

AMARA RAJA

42

3 TABLE SHOWING COMPETENCE OF DEALING

PERSONAL

43

4 ANALYSIS OF PERUSASION EFFECTIVENESS OF

THE CUSTOMERS

44

5 ANALYSIS OF QUALITY OF ENGG. &

COMMERCIAL DOCUMENTS ARE PROVIDED BY

THE COMPANY

45

6 SHOWING THE SUPPLY LEAD TIME & STATUS

UPDATING

46

7 SHOWING THE DELIVERY REQUIREMENT OF TH

CUSTOMERS

47

8 ANALYSIS OF SUPPLY WITHOUT DEVIATION 48



11 ANALYSIS OF PRODUCT LOOK & FEEL 51


13 ANALYSIS OF PRODUCT PERFORMANCE 53

14 ANALYSIS OF RELIABILITY OF THE PRODUCT 54

15 ANALYSIS OF PRODUCT-COMPTETION 55

4

16 ANALYSIS OF COMPETENECE OF SERVICE

PERSONNEL

56

17 ANALYSIS OF TRAINING ON INSTALLATION &

COMMISSIONING, OPERATION MAINTENANCE

57

18 ANALYSIS OF AFTER SERVICE COMPARED TO

COMPTETION

58

5

LIST OF CHARTS

TABLENO.

TITLE PAGE NO.

1 ANALYSIS OF QUALITY OF OFFERS OFFERED

BY AMARA RAJA TO ITS CUSTOMERS

41

2 REQUIRED INFORMATION /CLARIFICATION ON

TIME ITS CUSTOMERS REGARDING PRODUCTS

OF AMARA RAJA

42

3 COMPETENCE OF DEALING PERSONAL 43

4 ANALYSIS OF PERUSASION EFFECTIVENESS OF

THE CUSTOMERS

44

5 ANALYSIS OF QUALITY OF ENGG. &

COMMERCIAL DOCUMENTS ARE PROVIDED BY

THE COMPANY

45

.6 SHOWING THE SUPPLY LEAD TIME & STATUS

UPDATING

46

7 SHOWING THE DELIVERY REQUIREMENT OF

TH CUSTOMERS

47






13 ANALYSIS OF PRODUCT PERFORMANCE 53

14 ANALYSIS OF RELIABILITY OF THE PRODUCT 54

15 ANALYSIS OF PRODUCT-COMPTETION 55

16 ANALYSIS OF COMPETENECE OF SERVICE 56

6

PERSONNEL

16 ANALYSIS OF TRAINING ON INSTALLATION &

COMMISSIONING, OPERATION MAINTENANCE

57

18 ANALYSIS OF AFTER SERVICE COMPARED TO

COMPTETION

58

7

CHAPTER – 1

INTRODUCTION

Customer Satisfaction:

Customer satisfaction depends on products / services perceived

performance in delivering value to a buyer’s expectations. If the product/service

performance falls short of the expectations, the buyer is dissatisfied. If

performance matches expectations, the buyer is satisfied. If performance exceeds

expectations, the buyer is delighted.

Lot of companies goes out of their way to keep their customers satisfied.

Satisfied customers make repeated purchases, and they tell others about their

good experiences with the product, which is known as word of mouth. The key is

to match customer expectations with company performance. What they can

deliver, then delivering more than they promise. Customer satisfaction is closely

linked to quality. In recent years many companies have adopted Total Quality

Management (TQM) Programs designed to constantly improve the quality of

their products, services and marketing processes, quality has a direct impact on

product performance and hence on customer satisfaction.

In the narrowest sense quality can be defined as “freedom from defects”,

but most Customer – Centered companies go beyond this narrow definition of

quality instead they defined “quality in terms of customer satisfaction. For

example the vice president of quality at Motorola, a company that pioneered total

quality efforts in the United States, says that, quality has to do something for the

customer.

Our definition of a defect is if the customer does not like it, it is a defect”.

Similarly the, American society for quality control defines quality as the totality

of features and characteristics of a product or service that bear on its ability to

satisfy customer needs. These customer – focused definitions suggest that a

company has achieved total quality only when its products or services meet or

exceed customer expectations. Thus, the fundamental aim of total quality

movement has become total customer satisfaction. Quality begins with

custo0mer needs and ends with customer satisfaction.

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CONTENT

CHAPTERS DESCRIPTION PAGE NO

PREFACE

LIST OF TABLE

TABLENO.

PARTICULARSPAGENO.

1 29

2 30

3 31

4 32

5 33

6 34

7 35

8 36

9 37

10 38

LIST OF TABLE

TABLENO.

PARTICULARSPAGENO.

11 39

12 40

13 41

1442

1543

16 44

17 45

18 46

19 47

20 48

INTRODUCTION

Training and development

Employee development Human resource development learning and development

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KEY INDICATOR Research, Innovation & Extension

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Transcript of KEY INDICATOR Research, Innovation & Extension