DELIVERY

Key Features to Look for in a Restaurant Delivery System

Whether you’re part of a large pizza franchise, or own an independent family restaurant, a top of the line delivery system will take your business to the next level. With 60% of U.S. consumers ordering delivery or takeout at least once a week, and 20% saying that they spend more on off-premise orders compared to a regular dine-in experience, delivery is a major revenue source. It’s worth investing some research time to feel confident that you are getting a system that will meet all your business needs.

www.speedlinesolutions.com • 1-888-400-9185

Many options for on-demand delivery management platforms are available at a wide range of price points, so it can be overwhelming to know where to start. The best thing you can do to save yourself time and stress is to begin your search already knowing exactly what the “must-have” features are.

So what are the top features that you should be looking for in a delivery system? The following resource will walk you through must-have features for delivery.

Making sure these features are included in your system will help make your delivery process intuitive and easy for your customers, streamlined and practical for your staff, and ultimately increase your delivery sales.

Dispatching - Nice-To-Haves:What would make the dispatching process even better? The ability to:

y Group deliveries for a run by touching pins on a map view instead of from an arbitrary list of orders on a screen

y See accurate driver return times that are based on a mapped route and traffic conditions

y Set up a dedicated dispatch station with a map of deliveries on a second screen

y Display a digital wall map in the kitchen so staff can see where deliveries are located

Feature 1: Dispatch Management

When a new order comes in from a customer for delivery, there should be an easy way for staff to handle the dispatching of orders to an available driver.

Dispatching - Must-Haves:Look for a system that displays:

y Drivers who are currently on shift y Drivers out on a delivery y Orders drivers have assigned to them y Where the orders are in the delivery process y How many deliveries are on the dispatch list y Estimated driver return times

As well, a system that: y Assign orders to drivers quickly y Sends order confirmations y Sends automatic customer updates y Automatically assigns delivery zones to orders

www.speedlinesolutions.com • 1-888-400-9185

Map

Delivery 2ETA 7:08PM

Delivery 3ETA 7:21PM

Delivery 1ETA 6:48PM

ZoomIn

ZoomOut

DisplayRoute

DeliverySlip OK

Employee Dashboard

All

Clockedin

OnBreak

SendMessage

Edit TimeClock

PrintSchedule Close

Drivers should have all the information they need to bring the correct order to the correct address on schedule. A reliable delivery system should help even your newest delivery driver find his or her destination without getting lost.

Driver Navigation - Must-Haves: y Ticket information sent instantly to the

driver’s phone at dispatch y The option to pay drivers based on an

optimal route instead of self-reported odometer readings

y Built-in navigation or a link that can be opened by the driver’s favorite navigation app for step-by-step directions on the go

Feature 2: Driver Navigation

Delivery zones give you the ability to divide up your delivery area into sections and charge differently for each zone. This is important when some zones are located farther away than others, or have a lower population density.

Feature 3: Delivery Zones

www.speedlinesolutions.com • 1-888-400-9185

PIZZA

Dispatch 3/6/2020 1:08 pm

DRIVING INSTRUCTIONS

1 STOPS

0.72 miles, 14 minutes round tripRound Trip Map

Back

Delivery Zones - Must-Haves: y Customers are automatically assigned to a

zone based on their address y Custom delivery zone boundaries can be

adjusted at any time y Delivery charges, driver fees, and taxes

can be charged based on the delivery zone delivered

y Minimum charges and quoted times can be adjusted for individual zones

y Deliveries to a zone can be restricted to certain times

Integrating Caller ID with your POS helps staff provide fast, personalized customer service consistently. Instead of picking up the phone and asking for the customer’s information, you can greet them by name, and ask them if they would like what they had last time, or quickly look up the status of a current order.

Feature 4: Integrated Caller ID

With the average person receiving 63 notifications per day on their phone, people are now expecting immediate notice that the food they have ordered is being delivered. Keep customers in the loop by sending a quick message stating that their delivery is on its way.

Feature 5: Real-Time Updates

www.speedlinesolutions.com • 1-888-400-9185

Caller Info

Line #1: 222-7777

On wayJane Doe

On hook

Line #2

Real-Time Updates - Must-Haves: y Delivery promise times are consistently accurate y ETA times are updated automatically based on kitchen

volume y ETA times are based on an intelligently mapped route and

traffic conditions y Instant alerts are displayed for staff when a driver is late

getting back or a delivery is taking too long y Automatic delivery confirmation message is sent with an

updated ETA once a customer’s order has been dispatched

Integrated Caller ID - Must-Haves: y The customer record pops up immediately

when a call is answered y A customer’s previous orders at your

fingertips y Quick access to customer loyalty details y Instant access to current active orders when a

customer calls to ask about their order

POS systems that integrate with third-party food delivery software cut down on the number of devices you have to manage, and reduce the number of mistakes made.

Integration - Must-Haves: y Funnel third-party delivery services and

online ordering directly into your POS y Connect your POS to your own online

ordering site seamlessly y Display or print orders from a third-party

source in the kitchen like other orders y Synchronize online orders with in-store

prices and coupons

Integration - Nice-To-Haves: y Synchronize out of stock items online with

items marked as out of stock at the store

Feature 6: Integration Options

The ability to accept a wide variety of payment options is important. Customers love the security, practicality, and convenience of several payment options for deliveries.

Feature 7: Payment Options

www.speedlinesolutions.com • 1-888-400-9185

Credit Card

0123 4567 8901 234508 / 23John Doe

Accepting Payments - Must-Haves: y Payments are accepted on the ordering site y Payments are accepted securely at the door y Contactless payment is available y Gift cards are accepted for deliveries y Delivery coupons and promotions are accepted y Payments are encrypted and secure

Collecting and analyzing your delivery data is an important part of the process. This data can help you quickly find pain-points within the process, address them, and make your delivery system better than ever. Your restaurant delivery management software should let you analyze a variety of data to help you make informed decisions.

Reporting & Analytics Data - Must-Haves: y Average deliveries per day, week, etc. y Average delivery times y Distance traveled y Which drivers are your highest performers y Busiest delivery times y Delivery performance stats to find trends y Ability to analyze delivery operations over time y Driver out the door time y Driver on the road time y Percentage of on-time deliveries y Wait time between runs y Detailed ticket-level summary of the day’s deliveries y Driver fees and mileage (by odometer and by suggested route) y Tip totals

Feature 8: Reporting & Analytics

www.speedlinesolutions.com • 1-888-400-9185

Customer

Data Maps

DriverPerformance Distance Driven

DELIVERY

Reporting & Analytics Data - Nice-To-Haves: y System tracks driver credentials and vehicle insurance y System can pull delivery data from individual stores to

head-office for analysisDelivery

Performance

By StorePizza

DELIVERY

Sales by store

Choosing a delivery system is a big decision. But making the right choice can help you streamline all your delivery operations, from taking orders and dispatching drivers, to updating customers in real-time and delivering hot and delicious food on time. It can feel stressful to choose from all the options available if you don’t know what you are looking for.

The best delivery systems will check the most important features off of your checklist, so make sure to keep this download handy!

Most importantly, think about selecting a delivery system that will work the best for your restaurant. The best delivery system for your restaurant will feel like a good fit for both your staff and your customers, and make sense for your business.

Selecting the Right Restaurant Delivery System

www.speedlinesolutions.com • 1-888-400-9185

BUY

DELIVERY

Pizza

Map

Delivery 2ETA 7:08PM

Delivery 3ETA 7:21PM

Delivery 1ETA 6:48PM

ZoomIn

ZoomOut

DisplayRoute

DeliverySlip OK

Read this new guide to understand the critical requirements of pizza POS before purchase and avoid a costly mistake.

Download the guide