Compiled from: Uchumi Online Store www.uchumi.com

Owning one of the many Kenya online stores that are available in Kenya is one thing while maintaining it is another. It is not rocket science building and maintaining an online store. In fact it requires a lot of input in terms of time, energy and other resources. With the current economic times that keep going up each new day, you might ask yourself how possible it is to build and maintain an online business. The bad news is that it is not easy while the good news is that it is possible.

www.uchumi.com

Sometimes you might have done everything you think should be done in order to keep your online business at the top of things. But then again, there is competition out there and you sure need something that will help you stay at the top. There are a few tips that you can follow in order to build and maintain your online store in Kenya. Below are some of the tips:

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Most people assume that just because they are in a high executive position, they should not be involved with the customers. In Kenya online stores, your customers are the reason you are in business and it does not matter what position you hold, make yourself accessible at all times. Customers need to feel appreciated at all times so it is advisable that once in a while you step down from your executive seat, roll up your sleeves and give your customers the services they need. This is one way of maintaining your online business as you will keep your customers coming back.

www.uchumi.com

Track your customers and potential customers always. Find out what they are looking for or what they are talking about most of the time. Always be available when your customers have problems reaching you or your products. Fix the problem as soon as you can to avoid losing your customers to the next retailer who fixes their problems faster.

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Everyone values honesty in everything they do and even when people resort to Kenya online stores for everything they need, they will expect honesty at all times. Be honest with your customers if the product they ordered is out of stock and tell them if they can be patient enough until it is restocked. Do not resort to dishonesty in order to build your business instead build trust with your customers. This way, you will be able to maintain your online business as customers will find you as a person of integrity.

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Always remember to involve your customers in the daily activities. There is an inner feeling and emotion in every human being of wanting to belong in something larger than them. Keep an interactive platform for your customers by starting a forum where they can discuss your products and services, give their opinion on what should be done to improve service. This is also a chance that customers will take to drop their comments, concerns and advice if any. They will feel like an important part of your business and that will be a great start.

www.uchumi.com

Visit www.uchumi.com for more information

www.uchumi.com