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CANADIAN TRAVELLER – Delivering Destination Information

May 2010

AustraliaPolandKoreaCuba

KENYA – IT’S WILDPage 21

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WIN BIGSafari For 2 In Kenya

CCANADIAN

20 0

www.goturkey.com

CANADIAN TRAVELLER – Delivering Destination InformationCANADIAN

www.canadiantraveller.net 3

48

The Official Sponsor Publication of the Association of Canadian Travel Agencies

EDITOR

Janice Strong

EDITOR-IN-CHIEF/PUBLISHER

Rex Armstead

ASSOCIATE PUBLISHER

Stephen Fountaine

DESIGN AND EDITORIAL PRODUCTION Fusion FX Design & Marketing Inc.

www.fusionfxdesign.com

EASTERN REGION SALES MANAGER

Toni DeFino

ACCOUNT MANAGER – VANCOUVER Myles Armstead

REGIONAL REPRESENTATIVE

SOUTH PACIFIC James McCann

REGIONAL REPRESENTATIVE MEXICO

Letticia Garcia

SALES/PRODUCTION COORDINATOR

Bryan Nikkel

MARKETING & SALES COORDINATOR

Ashley Kerr

ACCOUNTANT

Elsie Edillor

[email protected]

CIRCULATION

[email protected]

PUBLISHED BY

WESTERN CANADA:

Tel: (604) 699-9990Fax: (604) 699-9993

EASTERN CANADA:

Tel: (416) 907-7524 Fax: (416) 907-7525

12Features12 Beauty From The Ashes Poland’s Resilience Is

Reflected In Its Historic Attractions & Its People

16 The Essential Havana Museums, Rumba

& UNESCO Heritage Highlight Cuba’s Capital

20 What’s Your KSP? Develop Your Kenya

Sales Plan & Bag More Commissions

48 Walkabout On Water Wading Through Australia’s

Aquatic Adventures

52 Still Growing Cancun Has Developed

Way Beyond The Beach

55 Funky Town Food, Fun & Father’s Day

In The Pacific Northwest

58 You Gotta Go Korea’s New Campaign

Offers Great Deals & International Events

60 Baggin’ Extra Commissions

Shopping Is A Niche Your Can Really Enjoy

Keeper Sales Tool21 A Canadian’s

Guide To Kenya

Hot Contest47 Safari For 2 In Kenya

Travelines6 $elling With $teve

8 World Report

54 Web Index

62 Discover America

ON THE COVER: Kenya is wild, it’s wonderful, and it’s easy to sell. Turn to page 20 for Steve Crowhurst’s expert marketing advice. Then see all the magic of Kenya in A Canadian’s Guide To Kenya on page 21. PHOTO CREDIT: ANDY DIAMOND/ISTOCKPHOTO

May 2010Volume 25 Issue 5

W

4 www.canadiantraveller.net

Order today from:WWW.BIGBARKGRAPHICS.COM

ASK YOUR CONSORTIA TO BULK BUY!!

273“No Fluff –No Theory”

MARKETING

IDEASfor Travel Agents

412 pages, 273 Ideas, 700 live links &

100’s of additional suggestions & variations.

$44.95

Author Steve Crowhurst, CTC

Taxes and Shipping Extra.

A Note from the Publisher

NEW LOOK – NEW OPPORTUNITIES

www.smptraining.com

Get there directly. Smile instantly. Book Orlando with WestJet.

Help your clients soak up the rays this summer in Orlando

with one of our great non-stop fl ights. They can experience

new and unique waterparks, magical theme parks and rides

that will leave them smiling. Your clients will get two free

checked bags, free seat selection within 24 hours of their

fl ight, no overbooking and as always, our friendly world

class service. Care-anteed.

Non-stop fl ights to Orlando from Calgary and Toronto.

With connections from other great WestJet cities.

BECAUSE OWNERS CARE

Book now at westjet.com/agentweblink or on GDS

and you’ll enjoy a 7% commission. For group and

convention travel, call 1 888 493 7853.

www.westjet.com/agentweblink

Nothing Different

Spring Clean Up Time

1.

2.

3.

4. 5.

6. 7.

videos.

8.

9. a friend.

10.

11.

12.

13. 14.

The Publicity Shot:

The E-Mail Address:

The DIY Sites

CityMax:

www.home basedtravelagenttrainer.com.

SiteBuilder:

http: //www.frontlinesitebuilder.com/ sebase/testdrive_home.jsp.

Steve Crowhurst, CTC, of SMP Training Co., is a management trainer/consultant to retail travel agents, wholesalers, air-lines, departments of tourism and hospi-tality- and leisure-based companies in Canada and the U.S. He specializes in new business generation. Steve loves to hear from readers so please e-mail your comments and questions to him at: [email protected] or see his website at www.smptraining.com.

Spring Clean Your SiteDelivering Marketing, Merchandising & Customer Service Via The Web

By Steve Crowhurst

$elling With $teve


SUNWINGAIRLINES

AIR

LINE OF THE YEAR

THIRD YEAR 1

SUNWINGAIRLINES

AIR

LINE OF THE YEAR

THIRD YEAR 1

www.sunwing.ca


World Report

Dominican Annual Tourism Exchange

(DATE) is the region’s premier trade event

attracting buyers and sellers from around

the world. From left: Julie Vieyto and

Rafael Chapur, Palace Resorts; Lilys Tally, Travel Impressions;

Enrique De Marchena Kaluche, CHTA;

Elyse Elkin, Travel Impressions.

DateMake a

DOMINICAN REPUBLIC

S

golf courses and

Product Updates

Golf Magazine’s

– Melanie Reffes

Agents can golf for US $169 at the Teeth Of The Dog course, the #1 course in the Caribbean. DR

DEP

T OF

TOU

RISM

BILL

CAN

CELL

ERE


U.S. CRUISING

Marriott Golf is hosting the third annual International Family Golf Festival, beginning May 1. A year-long series of one-day family golf events will take place at 30 leading Marriott Golf managed destinations worldwide. Families are invited to participate in free golf instruction, clinics, interactive golf games, family golf programs, and chances to win prizes. www.marriottgolf.com.

FamiliesFore!

MAR

RIOT

T GO

LF

www.MagicalKenya.com


World Report

SunBreeze Suites

SunBreeze HotelAmbergris Caye, Belize

Great Location in San Pedro Town 43 Rooms Variety of Category Restaurant & Bar Massage Studio Dive Shop Singles, Couples Families

Weddings Conference Packages Available

[email protected]

Toll Free: 1-800-688-0191

20 Oceanfront Suites with private balcony Kitchen, Living & Dining Area Tour Desk Mojito Bar & Grill Centrally Located in Town Romance

Family Couples Packages Available

[email protected] Free: 1-800-820-1631

CANADA

Lord Elgin Hotel.

Atlific Hotels, one of the fastest growing hotel management companies in Canada, is offering a variety of exciting summer hotel packages. There are unique experiences for everyone to enjoy while discovering all that Canada offers.

Explore the nation’s capital and stay in the heart of Ottawa at the Lord Elgin Hotel. “Family Fun Packages” start from $219/night based on a family of four.

Or head to Lake Louise, Alberta and enjoy a “Rockies and Rafting Package” that starts from $145/person based on double occupancy.

Discover the West Coast with a new “Orcas and Orchids Package” in Victoria. Package starts from $299 per night, based on double occupancy, two-night minimum stay. www.atlific.com/hotels.html.

USVI

GRENADA

WWW.GRENADAGRENADINES.COM

ATLI

FIC

HOTE

LS

The highly rated Wyndham Sugar Bay Resort & Spa will be launched as St. Thomas’ only 100-per cent

all-inclusive resort starting July 1. With this new status, it will offer discounts including

Summer Getaway rates starting at US $387 and a family special featuring 50-per cent off a second room to accommodate up to four children. www.sugarbaywyndham.com.

Wyndham Sugar Bay Resort & Spa.

Sweet Summer Deals W

YNDH

AM R

ESOR

TS

www.sunbreezehotel.com

www.sunbreezesuites.com


This summer, book a WestJet Vacations package for your clients to

sunny Mexico. Cancun, with its sandy beaches and turquoise waters

is a snorkeler’s and lovers’ paradise. The Mayan Riviera, which is rich

in history and even richer in white sand beaches - offers a quaint and

peaceful vibe. Your clients will get two free checked bags*, free seat

selection within 24 hours of their fl ight, no overbooking and as always,

our friendly world class service. Care-anteed.

Departures from:

Vancouver, Calgary, Edmonton, Toronto and Montréal.

Vacation packages also available from other great WestJet cities.

Book today at westjetvacations.com or call 1 877 737 7002.

WestJet Vacations is now on SIREV.

Twice the destinations. Twice the sun.

Book your clients with WestJet Vacations to Cancun or Mayan Riviera.

* Check two 50 lbs/23 kgs bags for free. Golf clubs can be checked as one of two free bags.

CRUISING AUSTRALIA

Explorers’ Footsteps

CRUI

SE W

EST

Spirit of ’98 on the Columbia River.

Walking on Arkaba

Emus, Arkaba Station, on of the loveliest in Australia.

Following on the opening of the historic five-bedroom, 1850s Arkaba homestead to guests, Wild Bush Luxury has launched four-day, three-night walking safaris on Arkaba

Station in the Flinders Ranges of South Australia, which is renowned as one of Australia’s most beautiful outback proper-ties. Walks range from three to seven hours and can be adapted to walkers’ interests and fitness. www.wildbushluxury.com, www.arkabastation.com.

ARKA

BA S

TATI

ON

www.westjetvacations.com

I

Poland’s Resilience Is Reflected In Its Historic Attractions & Its People

Text and photos by Helena Zukowski

Poland


From The AshesBea

hhhThe Polish people are the country’s

biggest monument with their love of laughter, music and fine food.

* Fares are based on roundtrip purchase. Fares are valid for travel between 5/1/2010 - 6/25/2010 and again from 8/10/2010 - 9/30/2010. Minimum stay: the night between Saturday and Sunday. Maximum stay: 30 days. Child discount: 25% discount for children between 2 and 11 years old. No Stopovers. CAD200.00 cancellation fee up until 1 day prior to departure. Certain conditions and restrictions may apply. Offer is subject to limited availability, change and withdrawal without notice. Taxes vary from CAD175.00 – CAD425.00 approximately depending on destination.

We’re spreading our wingsand clipping our fares.

For information, reservations, and more destinations

check your GDS. Or contact Finnair at 1-800-461-8651.

www.finnair.com/ca

Amsterdam $650*

Berlin $650*

Budapest $625*

Brussels $650*

Copenhagen $600*

Frankfurt $650*

Geneva $650*

Gothenburg $600*

Hamburg $650*

Helsinki $625*

Kiev $700*

Moscow $650*

Oslo $600*

Paris $650*

Riga $750*

Stockholm $600*

St. Petersburg $650*

Tallinn $750*

Vilnius $750*

Warsaw $625*

TAXES OF UP TO $425 (DEPENDING ON ITINERARY) ARE EXTRA & NOT INCLUDED.

All fares are based on roundtrip from Toronto

Discover our money-saving deals for your clients to many destinations from Toronto.

www.finnair.com/ca

Poland

The Tatra Mountains boast famous ski conditions in winter and river rafting with costumed guides in summer.


www.wellchosen.ca

Auschwitz, in southern Poland, is one of the most tragic monuments on the UNESCO World Heritage List.

The Blessed Kinga Chapel, its staircases, chandeliers, alter and murals are all carved out of the Wielyczka salt mine.


www.lot.com

Museums, Rumba & UNESCO Heritage Highlight Cuba’s Capital


Cuba

HavanaETop: One of the

cloisters in the convent in

Francis of Assisi square houses the Museum of Sacred

Art.

More than 15 kilometres of fine

beach stretch along Havana’s east

coast.

PHOT

OS: C

UBA

TOUR

IST

BOAR

D

F

The Places To See

El Templete

Parade Square

Cathedral Square

Morro-Cabaña Historic Military Park

T

Elegance and refi nement. VIP treatment and exclusive facilities. A new and intimate hotel within the hotel. Highly personalized attention and maximum comfort for experiencing the difference of luxury. Independent reception desk, private bar and restaurant, exclusive swimming pool, room service, butler service … a privileged travel experience. Royal Service, paradise at Paradisus Resorts.

L U X U R Y I N P A R A D I S E

N E W S E N S A T I O N S

PARADISUS PRINCESA DEL MAR

RESORT & SPA

PARADISUS VARADERO RESORT & SPA

PARADISUS RÍO DE ORO

RESORT & SPA

Makes Sense

www.paradisuscuba.com


Cuba

Following up on its earlier announce-ment that effective May 1, all visitors to Cuba will be required to have medical

insurance, the Travel Health Insurance Asso-ciation (THIA) has received confirmation from the Government of Cuba Tourism Bureau that Cuban authorities will accept either provin-cial government health insurance cards, or proof of private travel insurance, as sufficient to meet this requirement. Those without such proof will be required to buy insurance from Cuban companies at ports of entry. The tourism bureau confirmed that the Cuban Government is aware that most pro-vincial health insurance plans, such as OHIP or RAMQ, do not provide direct coverage for out-of-country emergency medical services, and that visitors carrying only provincial government health insurance cards would be required to pay Cuban hospitals, clinics, doctors and other providers in full, at the time of treatment. They would then have to file for reimbursement with their provincial plans and they could expect only a small portion of their claims to be paid. THIA reminds Canadi-ans that reimbursements for out-of-country hospital and medical services are based on rates pre-determined in each province and normally cover only a fraction of the charges travellers are required to pay. “The announcement that Cuba would accept provincial health insurance cards as proof of insurance has prompted some of Canada’s vacation and tourism operators to imply that additional travel health insurance was not mandatory for meeting the May 1 medical coverage requirement; which may technically be correct,” says Martha Turn-bull, president of THIA. “However, some of these announcements have left the mistaken impression that provincial government health insurance will cover the cost of emergency medical services in Cuba, which could result in travellers having to pay out of pocket. Such an impression provides a disservice to Canadian travellers, who may end up with significant unexpected costs,” she adds.H

ea

lth

In

su

ran

ce

Upd

ate

La Giraldilla, this symbol of Havana

and El Morro.

CUBA

TOU

RIST

BOA

RD

MaleconVedado and

Cojímar

Pilar

include Santa María del MarJibacoa Beach

museums

Cuban National Folklore Group

Capri Caribe Copa or Parisien

Tropicana Nightclub offers an

PARADISE WITHIN REACHThere is a place on Earth where time seems to stand still, a place where vacationers can shed their everyday

cares and truly relax. The Melia Cayo Guillermo

★★★★ 1/2 and Melia Cayo Santa Maria ★★★★ 1/2 are located in the little piece of heaven known as the Cuban Cayos, and they both offer just such a haven for vacationers looking for peace, tranquility, and uniquely

beautiful natural surroundings. The Tryp Peninsula

Varadero ★★★★ 1/2, with its spacious junior suites and generous all-inclusive plan, is situated on yet another of Cuba’s magnifi cent white-sand beaches and offers perfect vacations for families and singles. Let your clients know. Paradise is within reach…

For more details, see the Transat Holidays Sun2009-2010 brochure or visit transatholidays.com

ALL INCLUSIVE / 1 WEEK

$638Melia Cayo Guillermo ★★★★ 1/2Hotel RoomPrices per person basedon double occupancyTaxes and fees to be added: $213.16

Saturday June 5, 12 and 19, 2010. Above prices are based on Toronto departures for 7 nights. Prices available at press time and valid for new individual bookings only. Prices are subject to change without notice and subject to availability at time of booking. Flights operated by Air Transat or CanJet. For all details on our terms and conditions, please refer to the Transat Holidays Sun 2009-2010 brochure. Transat Holidays is a division of Transat Tours Canada and is registered as a travel wholesaler in Ontario (Reg # 50009486) with offi ces at 191 The West Mall, Suite 800, Etobicoke, ON M9C 5K8.

www.transatholidays.com

What’s Your

W National Geographic.

Check Your Client List

Central Kenya Region:

desires. Coastline Region: An ocean

Eastern Region:

North Rift Region: A rugged landscape

Southern Region:

South Rift Region:

Western Kenya Region:

Develop Your Kenya Sales Plan & Bag More Commissions

By Steve Crowhurst

How to Sell – Kenya


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First things first. Turn to your diary and block a date and time for me. June 11, 2010 at 11 a.m. Excellent. On that date, at that time you’ll be attending a FREE Canadian Traveller we-binar featuring How To Sell Kenya where I’ll present dozens more tips, tools and techniques to help you start selling, or sell more, Kenya. This How To Sell article and A Canadian’s Guide To Kenya will be your workbook for the webinar.

The webinar will run for 60 minutes. It will be packed with marketing tips, tools and techniques specific to market-ing Kenya to your existing clients, prospecting for groups

and attracting meetings & incentives from your corporate accounts. You’ll find out how to use traditional, online, digital and social networking tools to generate bookings to Kenya. I’ll introduce you to some wonderful low-to-no-cost tools such as mini-websites for just this Kenya promotion. We’ll talk about new and exciting ways to get noticed such as green screen technology, podcasts, YouTube, webinar platforms and we’ll show you how you can get between your client and their media. Make sure you have a note pad, pen and highlighter at your fingertips.

June 11: Set The Date

You might be the only KATS counsellor in your area, so roar a little louder.

AFRI

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OUND

SAF

ARIS

continued on page 45

in search of undiscovered secrets. I’d suggest this is for your well-travelled clients versus your typical tourist.

Your Next StepYour customer profiles will run from dare-devils to golfers, to birders to hikers and how could anyone visit Kenya and not go on safari? So that’s a must isn’t it? And it’s probably the best word to use in your mar-probably the best word to use in your mar-probably the best word to use in your marketing to attract attention to your promo-tion. Your next step then is to “package” the word safari into every flyer, e-mail, direct mail and on your website, too. Let’s explore how you can package a safari.

Safari And…A safari is a standalone experience and it can also be packaged to suit your client’s core interest. This means you can add

golf, photography, scuba diving or trek-trek-trekking to your safari-based package. There are suppliers who already offer the Golf Safari so there’s no work to do other than to market it and close the sale. You could sell from those preferred brochures on your brochure rack, and/or you could also work with the Kenya Tourist Board team to create your own programs that tick all the boxes for your clients and specifically groups of like-minded/same interest peo-ple. One more concept – you could discuss a co-branded or branded tour with your preferred supplier and tweak a ready-made tour to suit your group’s needs.

Pictures Are Worth 1,000 Words An old quote that bodes well for this type of tour. You could write reams of text to

explain this and that and give 100 rea-sons as to why every one of your clients should join your tour to Kenya. Or, you could use one image, add a catchy slogan and a tag line that pushes the reader into action. Which image will it be? Surveys say that an image of a lion roars the loudest when marketing Kenya. Using an image of a warthog…not so much! Hyena? Nope. Stick to the Big 5. The Big 5 are the animals everyone wants to see…lion, leopard, elephant, buffalo and rhino. Using an image of all five or the first two, should grab attention. One of the most beautiful, attractive and, I could say, magical portraits of a lion I’ve found can be seen here: www.edmclion.com/images/Aslan_410.jpg. You can also visit the Magical Kenya photo galleries on flickr – right here: www.flickr.com/

www.canadiantraveller.net Canadian Traveller • May 201045


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From the open plains to the lakes – each experi-ence is totally different making each day on safari a completely new experience.Phillip Solomon, General ManagerTOURCAN

[Safaris have] been Kenya’s unspoken advantage for decades and there is rarely an African country that can come close to the multitude of game in the pristine parks.Firdosh Bulsara, General ManagerMy Escapades by Huntington

Why Kenya? It’s been the safari capital for so long.Lucille Sive, PresidentLion World Tours

AfricA Bound SA Bound SA AfAfAf riS

They Said

It:Kenya

Why Kenya? Numerous national parks, a vari-ety of cultures, inex-pensive tourist visas, lovely beach areas and friendly people.Karen Bouchard, ManagerTrek Escapes

For the first time visitor to Africa, Kenya is the best destination. [It] is also one the most economical safari destinations, with a range of options from moderate accommoda-tions to luxury lodges and camps.Hardeep Sidhu, Sales ManagerSITA World Travel (Canada) Inc.

Kenya has a good combination of urban centres, wildlife desti-nations, cultural variety and a coastal section with a unique history and good beaches. It can serve many tastes and interests.Jackie Garrity, Manager – Product DevelopmentGAP Adventures

Within the Mara my favourite experience has been a hot air bal-loon safari, a romantic and evocative way to experience East Africa’s wilderness. The flight is followed by a champagne breakfast “in the bush,”Chris Bradshaw, President, Wild Africa SafarisSafari Studio

They Said It: Safari!

continued from page 20

See the full interviews at canadiantraveller.net/Kenya


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ENTER TO WIN A TRIP FOR 2 TO KENYA!

SITA

photos/magicalkenya/. If you use any of these images remember someone owns the copyright. You might search for copyright free, too.

KATS & Mouse GameWe know YOU are keen to sell Kenya. Your next click then is to sign up for the KATS program and become a Kenya Authorized Travel Specialist. Here’s where you click to register: www.kenyaagent.com/specialist.cfm. If you study hard and achieve an 80-per cent or higher pass rate you will receive a “KATS Kit” containing the official KATS certifi-cate, a Kenya flyer, fact sheet and detailed travel information and other brochures, a full-colour, fold-up Kenya tourist map identifying key cities, national parks and reserves, and main geographic features,

PLUS an interactive Magical Kenya CD ROM and collateral material ordering information. If you want to play with the Big KATS you’ll be wanting to take a prowl around the Master KATS program found here at: www.kenyaagent.com/mas-terkats.cfm. The Master KATS certifica-tion brings you more goodies in the way of officially-sanctioned Kenya Tourist Board study trips, plus your name will be listed as a recommended Kenya Specialist.

The KATS Meow!Yes that’s you. You are the Big Kat in the kommunity now. When you achieve your KATS certification make sure you use it. By that I mean flaunt it. You might be the only KATS agent or counsellor in your area, so roar a little louder than you might generally do. Claim your fame and add your

new achievement to your business cards, to the About Us page on your website and for sure to your e-mail signature. Certified to Sell Kenya could also be a sell line to use.

The “Can Ya Sell Kenya?” PlanAt the end of the webinar, you’ll be updated on the Kenya Trade Show and how you can attend if you have not already registered. Once you’ve read all the materials, attended the webinar and enjoyed the Kenya trade show – you’ll need to develop your KSP – your Kenya Sales Plan. Work with your new contacts at the Kenya Tourist Board and your preferred suppliers to make this happen. Order copies of the Kenya supple-ment, too, as it is printed as a consumer piece. Smart eh! All ya gotta do is sell. So, “Can Ya Sell Kenya?” ✈

46May 2010 • Canadian Traveller www.canadiantraveller.net


They Said It: Sales Tips

The concept of a safari is being redefined by [luxury] camps. They’re breaking the stereotypes. So agents should perhaps revisit what they thought they knew about Kenya!Ashish Sanghrajka, PresidentBig Five Tours & Expeditions

If time constraints are an issue for your client and budget is not, consider a fly-in option because of the distances between the parks. It saves all the driving time between camps.Moira Smith, General ManagerAfrica Experts (Goway)

The annual migration of wildebeest is an awesome sight. Agents should rec-ommend their clients visit Kenya during this time, normally around August/September (but check with a tour operator for a more exact period).Shekhar Ramamoorthy, Kenya Airways Area Manager - EasternSITA World Travel

Tell clients what to expect: there are no public conveniences on safari. “I’ve got to go check the back tires” is the euphemism and that’s what you do… but not too far from the vehicle. There are wild animals out there!Barry Slater, Vice-PresidentAfrica Bound Safaris

Africa is HOT right now –it’s really taken off. And what I’d like to tell travel agents is: don’t be afraid to sell Africa.Marianne Schaubeck, PartnerReservations Africa

Mombassa is not well known yet, but those who have booked Mombasa in connection with a safari have been extremely pleased.Wolfgang Bell, Safari ConsultantATOURZ (A division of Airliners)

Agents should be aware of what Kenya has to offer with regard to the parks and the wildlife. They should also be aware of Kenya’s rainy seasons and the great deals clients can get during that time. Andy Trache, Marketing ManagerTrek Escapes

AfricA Bound SA Bound SA AfAfAf riS


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THE RULES:1. To enter the contest, the entrant must be a bona fide travel agent actively working in the industry, a resident of Canada

who has reached the age of majority in the province in which he/she resides, who is not an employee of, a member of the immediate family of, or domiciled with, an employee of ACT Communications Inc., its agents or distributors, or any of the prize donors. Note: Contest is not valid in any jurisdiction where prohibited by law. Odds of winning are contingent upon the number of entries received.

2. Entrants must complete all questions, and include their name, telephone number and signature.3. Mail or fax entries to “Kenya Contest” Canadian Traveller, 88 East Pender Street, Suite 555, Vancouver, BC V6A 3X3. Fax: (604)

699-9993. Entries must be received by August 31, 2010.4. The draw will be made September 6, 2010 from all correct entries received. All questions must be answered. The solutions

can be found in the Kenya Sales Guide.

5. One prize will be awarded consisting of a pair of round trip tickets courtesy of Kenya Airways and a 7 day safari for two. Some restrictions apply.

6. The prize redemption dates will be provided to the winner. It must be accepted as awarded, is not redeemable for cash and is not transferable.

7. The winner will be advised by telephone during the week of September 6, 2010 and announced in the November issue of Canadian Traveller.

8. All entries become property of Canadian Traveller which assumes no responsibility for printing error or lost or misdirected entries. No communication will be entered into except with the winning entrant.

9. One entry per person. Duplicate entries will be disqualified.10. If more than one agent in your office wishes to enter, please photocopy this page.

CCompmpletete aall infoormamatioon aannd ffax to thee nunumbeer beeloww:

NAMME:_______________________________ ____________________________________ COMPAMPANY:________ ___________________________________________ ______________________

ADDDRESSS:_________________________________________ __________________________________________ _______ ______________________________________________________________________

CCITY:______________________________________________ ___________ __________ PPROV:___:____________________________ _ POSTAOSTAL CODDE:________________ _______________________

TEELEPHONEON :_________________________________________ ____________ ______________ F FAXFF ::__::___________________________ ____________________________________________________

SIGNATURURE:____________________________________________________________ _ EE-MMAIL:________________ ___________________________ _________________________ _________

CANADIAN TRAVELLERFax: (604) 699-9993CAFa

TTTHHE PPPPRRRIIIIZZZZZZEEEEEEEEEE:::::2222 rround ttttrip tickets ffffrrrroooooommmmm TTTTorroooontooo ttttoooo KKKKeeeennnnyyyyaaaa couurrrrrrtttttteeeeeessssyyyyyyooffff KKKKeeeennnnyya AAAiirrwwwwaayyyysssAAAlll-inncclusivvee 7 dddayy saffffaaaarrrrrriiiii foooorrr two

QQUUEESTIOONNS:1. “You rrreeeaeally yy do need a knowledgeable driver-guide,

and ththththheeererere are plenty to choose frorooroom,” says

__________________________________________________________________._._.

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_____________________________________________________.

5.. WhWhy nnot toopp ooff yoourur wonondderfulu wededdinng wwith

____________________________________________ iin Keenya??

66. WWithth eaasy cconnecctioons frfromm Naairorobi to aall mmajorr

AAfriicac n desstinaationns,

________________________________________________________

iss the mmosost convenenieientnt w waay to exxpploree the cocontn iinent.

ENTER TO WIN A TRIP FOR 2 TO KENYA!

AFRICA BOUND SAFARIS TREK ESCAPESITA AFRICA BOUND SAFARIS AFRICA BOUND SAFARIS AFRICA BOUND SAFARIS

MYESCAPADES

around.

Deerubbun

Tom Thumb III

Wading Through Australia’s Aquatic Adventures

By Marc Llewellyn

Australia


on Water

See Sydney Harbour like a local aboard a Harbour Ferry. TOUR

ISM

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TRAL

IA

Valid on all departure dates until December 31st 2010. For full terms and conditions, please refer to the Boomerang Tours brochure.

Barrier Reef Island Wanderer TourAustralian Pacifi c Tours CN13

$7269

New Zealand Highlighter TourAustralian Pacifi c Tours NCC14

$6339

Reservations1 888 722-4212

Travel Agent promotion The agent who books the highest number of above

tours between May 1/10 and June 15/10 will receive a

$100Gift Certifi cate

Air New Zealand’s revolutionary new way to travel long haul. Coming to selected services November, 2010

www.futuretakingfl ight.com

www.boomerangtours.ca

pass seal colonies and salmon farms on


Australia Paddle steamers ply the waters of the Murray River, stopping at several ports.

Melbourne is the place to board a leisurely cruise along the Yarra River.

TOUR

ISM

AUS

TRAL

IA

SATC

Facilities include:

173 guest rooms & suites many with balconies offer-ing city views 24 hour reception & room service high speed internet access 8 complimentary cable channels. heated indoor swimming pool and

spa and is complimentary to all guests.

★ ★ ★ ★4 star, award winning Quality Hotel212 Riley Street, Cambridge, NSW+6292155101, www.cambridgehotel.com.au

precincts of the Popular Crown and Oxford Street.

Quality Hotel Cambridge

www.cambridgehotel.com.au

More Australia

Canadian Traveller:Tasty TuckerMelbourne BountyNational TreasuresHighlights Of Australia


Wild LifeExhilaration meets indulgence on the new Bruny Wildlife Adventure – an excursion blending Tasmania’s natural beauty, wildlife, as well as superb food and wine. Expeditions begin in Hobart aboard the luxury catamaran Peppermint Bay II and include a voyage to Bruny Island and the Southern Ocean aboard the state-of-the-art coastal exploration vessel Adventure. www.brunywildlifeadventure.com.au.

Adventure Bay Charters in Port Lincoln gets your clients up close with the mighty bluefin tuna, one of the ocean’s fastest fish. Guests can hand-feed the tuna, view them from an underwater glass tunnel or slip into the water for a swim with them. www.adventurebaycharters.com.au.

Aussie Bush Discoveries starts the day with breakfast with the kangaroos where guests roam among wild kangaroos in the lower Blue Mountains National Park, followed by breakfast, then a chance to enjoy the views of the Three Sisters; ride the Scenic Railway/Skyway; or roam the Narrowneck Plateau. Lunch is at the Jemby Rinjah Eco Lodge followed by a visit to wildlife park Featherdale and a Riverycat ferry return from Homebush Bay, the site of the 2000 Olympic Games. www.aussiebushdiscoveries.com.

The mouth of the Murray River boasts sand dunes, wetlands and great birding.

Crocodiles are the main attraction for boat cruises in Kakadu National Park.

Even land-lubbers can see the wonders of the Great Barrier Reef aboard glass-bottom boat tour.

TOUR

ISM

AUS

TRAL

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URIS

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USTR

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SATC

10 Reasons why GOWAY is your Best partner for

1. Best Brochure. Won “Brochure of the Year” 2. Best Website. No one offers more info and ideas 3. Best Net Fares on the best airlines 4. Own Sydney Office for extra convenience 5. Best Staff with our Wizards of OZ training program 6. Best choice for FIT’s, tours, groups, packages, etc... 7. Operate Own Escorted Tours and Longstays 8. Based and Fully Licensed in Canada9. Goway voted "Best Wholesale Partner"10. 40 Years ExperienceNo one else compares!

[email protected]

www.goway.com

Call for your132 page brochure

2016

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FAll The Usual Attractions

Cancun Has Developed Way Beyond The BeachBy Judy Waytiuk

Mexico


GROWINGStill

Lush, gorgeous Cancun golf course.

Interactive Aquarium Canun.

PHOTOS CANCUN CVB

www.riveriamaya.com

Branching Out To The Islands


Mexico

Porto Morelos.

WEBSITE INDEXGENERAL ADVERTISERSAir France www.afkl.bizBoomerang Tours www.boomerangtours.caDoubleTree Hotel Spokane City Center www.spokane.doubletree.comFinnair www.finnair.com/caGoway Travel www.goway.comGranville Island Hotel www.granvilleislandhotel.comKenya Tourist Board www.MagicalKenya.comKorea Tourism Organization www.visitkorea.or.krLOT Polish Airlines www.lot.comMall of America www.moaspecialoffers.comMaverick Helicopters www.maverickhelicopters.comParadisus Resorts www.paradisuscuba.comPheasant Hill Inn & Suites Hotel www.pheasanthillinn.netQuality Hotel Cambridge www.cambridgehotel.com.auRed Lion Hotels www.redlion.comRiviera Maya www.riveriamaya.comSMP Training www.smptraining.comSunBreeze Hotel www.sunbreezehotel.comSunBreeze Suites www.sunbreezesuites.comSunwing www.sunwing.caTIC Travel Insurance www.wellchosen.caTourism Turkey www.goturkey.comTransat Holidays www.transatholidays.comWestJet www.westjet.com/agentweblinkWestJet Vacations www.westjetvacations.comWhidbey Camano Islands www.WhidbeyCamanoIslands.comWingate by Wyndham Spokane Airport www.wingatehotels.com

KENYA ADVERTISERSAfrica Bound Safaris www.africaboundsafaris.caARP Group www.arpsafaris.comBig Five Tours & Expeditions www.bigfivetours.caDestination Connect www.destination-connect.comHRG Kenya www.elitetravel.co.keHTT - Holidays & Incentives www.travelhtt.comJambo Travelhouse Safaris www.jambotravelhouse.comKenia Tours And Safaris www.keniatours.comKenya Airways www.kenya-airways.usKenya Tourist Board www.MagicalKenya.comLeboo Safari Tours www.leboosafaris.comLion World Tours www.lionworldtours.comMyEscapades by Huntington www.myescapades.caNature Expeditions Africa www.natureexpeditions.comReservations Africa www.reservationsafrica.comSafari Studio www.travelstudio.comSita Tours Canada www.sitatourscanada.comTekko Tours & Travel www.tekkotours.comTourcan Vacations www.tourcanvacations.comTravel Wild www.travel-wild.comTravelshoppe www.travelshoppe.orgZoar Tours & Safaris www.zoartours.com

Pacific Northwest


Town

T

Specially Spokane

Off The Eaten Path

Feeding sea otters is one of 10 quirky things to do in Vancouver.

Inset: Whidbey & Camano Island have embraced their agrarian nature and welcome visitors to tour local farms and markets and enjoy local foods. V

ANCO

UVER

AQU

ARIU

M

Food, Fun & Father’s Day In The Pacific Northwest

ALSP

EKTO

R


Enjoy year-round vacations, parks, festivals, marinas & local cuisine. Just 25 miles north of Seattle and only two hours drive south of Vancouver, Canada

Pacific Northwest

The Quirky 10

Father’s Day will be 100 years old on June 20, and Sonora Smart Dodd, a

Spokane, Washington, woman is credited with being the founder of the

annual celebration. Often referred to as the “Mother of Father’s Day,”

she heard a Mother’s Day sermon at Central United Methodist Church in Spokane, 1909 and was inspired to propose that Father’s receive equal

recognition. The following year June 19, 1910, was designated as the first

Father’s Day, and today Father’s Day is celebrated from Antigua to

Zimbabwe in more than 50 countries around the world.

Commemorative activities include tours, art exhibits, concerts and river adventures. Go to www.VisitSpokane.

com for more information.

SPOK

ANE

REGI

ONAL

CVB

www.granvilleislandhotel.com

www.WhidbeyCamanoIslands.com

1.888.SpokaneVisitSpokane.com

2726 S. Flint Road, Spokane, WA 99224Located just 200 yards from the Spokane International Airport

509.838.3226www.wingatehotels.com

Included FREE:

PARKFLY& $99for just

Conveniently located at the intersection of civilization and nature.

322 North Spokane Falls Court Spokane, WA 99201509-455-9600www.spokane.doubletree.com

The Pheasant Hill Inn & Suites, located just 10 minutes from Downtown Spokane, features newly remodeled rooms with easy access on & off I-90. Close to restaurants, shopping, the Centennial Trail & area attractions make this one of the finest hotels in Spokane.

Minutes to Spokane & Coeur d’AleneClose to Shopping & Recreation • Free Internet &

Wi-Fi • 24-Hr Indoor Pool & Fitness CenterFree Deluxe Hot Breakfast Buffet

Special AAA Rates Available

509.926.7432 | 800.269.0061 | WWW.PHEASANTHILLINN.NET

www.spokane.doubletree.com

www.pheasanthillinn.net

www.redlion.com

www.wingatehotels.com

www.VisitSpokane.com

oil spill.

Korea’s New Campaign Offers Great Deals & International Events

Korea


You Gotta Go

Always lovely, Korea is even more attractive with special offers during Visit Korea Year 2010-2012.

KOREA TOURISM ORGANIZATION

www.visitkorea.or.kr

The Mall With It ALL

Leading By Example

The Soft Sell to Big Sell

The MOA Bundle

Shopping Is A Niche You Can Really Enjoy

By Steve Crowhurst, CTC

How to Sell – Shopping


Baggin’ Extra

Generate healthy commissions by focusing on shopping first, then let the other activities come into play.

MAL

L OF

AM

ERIC

A

S H O P P L AY F U N

Mall of America® – over 520 stores, 50 restaurants and the nation’s largest indoor Nickelodeon® theme park - Nickelodeon Universe®!

Experience world class shopping, spine-tingling rides and leading attractions including:

® ® ® ™

Enjoy no sales tax on clothing and shoes!

Take convenient Light Rail Transit to MSP International Airport and downtown Minneapolis.

For more information, contact Millie Philipp in Mall of America Tourism at 952.883.8843, [email protected] or visit www.moaspecialoffers.com

fun™

Bloomington, MN

www.moaspecialoffers.com

AArk & Tent

Ark & Tent

While Travelling

While Staying

While Shopping

for small dogs.

To find out more about the Discover America - Canada Committee, attend a meeting or receive the bi-monthly newslet-ter, contact them by fax at (416) 352-5567, by e-mail at [email protected] or visit www.seeamerica.ca

Dogging ItPet-Friendly Options Across The U.S.By Josephine Matyas


CANADA

Walks with Catie at the Fairmont Copley Plaza in Boston are so popular they must be booked ahead.

FAIR

MON

T RE

SORT

S &

HOTE

LS

www.maverickhelicopters.com

Crescendo is Air France’s exclusive reward programme for travel agents, that appreciates and rewards your sales efforts, earning you points every time one of your customers fl ies Air France.

Join before June 30 and start with a welcome bonus of 2,000 points

Now earn points on KLM-operated Air France fl ights departing from Calgary and Vancouver to France via Amsterdam

Accumulate bonus points linked to the Flying Blue and VoyageurREWARDS programmes.

Redeem your points for travel, gift certifi cates and exclusive rewards

Start redeeming at only 20,000 points!

Access even more benefi ts when you reach Brio and Maestro levels.

Become a Crescendo member today!The Crescendo 2010 edition takes off on April 1, and as a member you can start collecting points on fl ights as of April 1, regardless of the date of sale. Go to www.afkl.biz for a whole range of handy tools and all the details on the Crescendo programme!

Crescendo makes your work even more rewarding

www.afkl.biz

KENYA – IT’S WILD - hinzie.com · vebeentouringquiteafewagency websitesrecentlylookingforoneor...

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