Kennismanagement 2.0
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Transcript of Kennismanagement 2.0
1. Sharing knowledge is always voluntary, no one can ever be forced.
2. We share knowledge when we have the right audience, that motivates us and creates the right context.
3. Social Software alone is not the solution to the old problems of knowledge management.
"Liberating knowledge", Snowden, D., Introductory Chapter, 1999, CBI Business Guide
*average ratio between formal and informal networks in businesses.
Brad‘s team uses Social Software.
Work Place
Wiki
Blog
DiscussionSearch Access
Management
Extensible
Office
Integration
Rate
WikiThey collect and prioritize requirements into a Wiki, …
+ Simple management of large stakeholder groups+ Transparent process of prioritization
Jeff
Blog
Wiki…post status reports and minutes on the Blog, …
+ Content can be classified into multiple categories (tags)- easier to find.
+ Status reports are summarized automatically.
...communicate within the team via Microblog,...
+ International teams stay up to date.+ Spontaneous ideas, advice and comments will be
available to everyone.
Blog
Wiki
Microblog
… create and discuss contentin their Wiki, …
+ Content and discussion all in one place: less e-mail-traffic.
+ Easy intergration of other file formats (Excel, Visio, …) and simple export (PDF, Word).
Wiki
Forums
Blog
Microblog
… and remain up to date via RSS.
+ Transparency of the current state of processing.+ Less information flooding (e-mails).+ I decide what‘s important to me!
Blog
Wiki
Microblog
Forums
RSS
Brad ist excited about Social Software:
+ Improved team work and communication.
+ More transparency of the project progress.
+ Less e-mails and fewer meetings. + Projects become more efficient.
EmployeesCustomers Partners
Project Management
Requirement Management
Process Management
Skill Management
Team Organization
Documentation
Reputation and Communication
Ideas and Innovations
Learning and Change Management
…
…finds new domains…
Social Software is now also a part of Lisa‘s daily work-life.
She uses Wikis and Blogs for her projects. RSS keeps her updated
about project status. She is active on the Staff
Blog.
While we work we leave marks in the system…
OpinionsMeetings
Discussion
Comments
Documents
TagsLinks
1. It is no longer about reading the best documents, but most of all finding the right contact person.
2. With Social Software we are able to build up and maintain networks and make them more transparent. However its successful implementation requires the right cultural, technological and organizational conditions.
3. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be actively created.
Frank Wolf, Christoph Rauhut, Simone Happ, Christopher Buschow, Katja Dräger, Christin BüttnerThanks to: Anne Glas, Holger Günzler, Dada Lin, Jana Frommhold, Ricarda Köckler
[email protected]@t-systems.com
http://www.t-systems-mms.com/mms/enhttp://www.besser20.de/english