Designing UX to Address Social Justice: Motivating Users to Save Lives (Ken Hertel)
Ken Peattie - Social Marketing: Business Thinking for Social Goals
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Transcript of Ken Peattie - Social Marketing: Business Thinking for Social Goals
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“Social Marketing. Business Thinking for Social
Goals "
Professor Ken Peattie
Director, BRASS Research Centre,
Cardiff University
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So What is Social Marketing ? ...the systematic application of marketing, alongside other concepts and techniques, to achieve specific behavioural goals, for a social good.
NSMC: French & Blair-Stevens, 2006
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OLDProfessional led
Selling / tellingAwareness
Adult – ChildOne-off / transitory
DeficitProblem
Generalised audienceProject
Central command
Consumer ledMarketing / exchange BehaviourAdult - AdultSustainedAssetOpportunitySegmented audiencesProgrammeNetwork
NEW
Changing The Public Communications and Influence Paradigm
Old style ‘campaign’ paradigm
Social Marketing paradigm
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Why Use Social Marketing ?
Because marketing techniques are well proven at making people engage in unsustainable behaviours – particularly related to consumption.
So why not use them to promote more sustainable behaviours involving less or different consumption ?
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Social Marketing Is About ….• using research to first understand people, why they
perhaps don’t behave as we’d like, and what might help them to change their behaviour;
• using techniques like segmentation & targeting to aim the right solution at key groups;
• identifying and eliminating the barriers to change;• finding ways to maintain changed behaviours;• outsmarting the ‘competition’;• going beyond communication and awareness
raising;
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Social Marketing : Goes Beyond Communication
……because sometimes sending out a message gets the right result ……
but often it isn’t enough !
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Why Think in ‘Marketing’ Terms ? Because Domestic Consumption
Behaviours are Crucial75-80 % of European environmental impacts of household
consumption are linked to housing, food, home energy & personal transport;
Changed travel behaviours, food buying/preparation and home energy & waste management behaviours – could take us a long way towards SD (EIRPO Study)
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Marketing works by making things:
&
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But we tend to offer:
worthy sensible
healthy
adult
matureremoving
risks &
excitement
hard
challengin
g
impossible!
extra
effortless
convenient
time
consuming
facing on
my own
feel a sissyeveryone else
having fun
others think
I’m judging
them
isolatinguncool
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Why Use Social Marketing ?
Because people generally don’t respond well to being told what to do, threatened or made to feel like a bad person …..
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Instead Why Not Look for the Positives to Market?
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Social Marketing for Sustainability: The Collision of the Social & Commercial
Commercial For-Profit Companies
Public Sector Communicators
The Consume
r
The Citizen
Marketing campaigns
Awareness campaigns
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Social Marketing for Sustainability: The Collision of the Social & Commercial
Commercial For-Profit Companies
Public Sector Communicators
The Citizen
ConsumerMarketing
campaigns
Social Marketing campaigns
‘Upstream’ Social Marketing campaigns
&
Joint Campaigns
Marketing Expertise via Social
Marketing & Partnerships for
Joint Campaigns & CSR Opportunities
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Unilever’s Five Levers for Change
Source: Unilever Sustainable Living Plan.
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Social and Commercial Sustainability Marketing
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