Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk...

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Kemper Senior Solutions Trouble Shooting 1 Nomoreforms Process

Transcript of Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk...

Page 1: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

Kemper Senior Solutions Trouble Shooting

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Nomoreforms Process

Page 2: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

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Preferred Settings

In order to effectively utilize the nomoreforms system, certain software programs are required. Please ensure that the following software is installed on your computer

• Browser Requirements• Our applications are optimized for Microsoft® 

Internet Explorer version 5.01 or higher. • Netscape Navigator 6.2 

• Adobe Acrobat Reader• Adobe Acrobat Reader 6.0 or higher. To install 

Adobe Acrobat Reader 6.0 onto your computer, please click here http://get.adobe.com/reader/

• Apple/Mac• Safari browser must be used• If the Safari is 5.1 or newer, must use Adobe 

Reader 10 or higher• If using Safari 5.0 or older, can use older 

versions of Reader

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• Must have Adobe Reader in order to use the nomoreforms system

– If needed, can be downloaded by accessing the following link

• http://get.adobe.com/reader/

– Click on Different Language or Operating System

– Under Select an Operating System, choose Windows XP SP2 and click Continue

– Choose Adobe Reader 7.x.x (x being whatever version is available) and follow through with the download process

• Internet Explorer settings should be set to reuse the same browser.  This setting can be selected by doing the following:

– In Internet Explorer, click Tools and then Internet Options

– Click the Advanced tab

– Locate the option for ‘Reuse Windows for Launching Shortcuts’ and select it

• If already selected, deselect and reselect, save, close browser and re‐open the browser

Page 4: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

Can’t Add Text to Fields or Fields Are Blank

• On the nomoreforms Logon Page, click on Click Here located in the paragraph with red text

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• Follow the instructions given on the resulting page

Page 6: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

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Page 7: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

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• If the below message is received, this means that you are already in nomoreforms

– Click on the Click Here link

Logon Complications/Misplacing Your Password

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• You will provide your SSN and Last Name, then click Continue

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• If your SSN and last name match what is in the nomoreforms system, then a box will pop up to reset the password

• Enter the new password, type it again and click Submit

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• If password reset is successful, the below screen will be presented

– Close this browser by hitting the Exit button 

– Click on the URL link provided by your up line 

• If password reset is unsuccessful, please contact our Help Desk at 800‐686‐8279

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• Scroll down to Returning Applicant, and enter the following:

– Your SSN

– New password created in the previous step (after resetting password)

– Client Package Code as provided by your up line

• Click ‘Logon to nomoreforms’

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Correcting Forms and Re‐Submitting

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• Follow the URL link provided by your up line 

– https://www.ainsight.com/nomoreforms/logon?type=client_nonins&clientCode=RNIC

• Scroll down to Returning Applicant, and enter the following:

– Your SSN

– Your password

– Client Package Code as provided by your up line

• Click ‘Logon to nomoreforms’

• Click on the form that requires changes

• Make the necessary modifications

• Click Save Your Info to save your information to the form

• Repeat this modification process for any additional forms

• The Submit button will once again appear

• Click the Submit button

• Retype your password to agree to continue the submission process and click the Submit Forms button

• Click the Submit Forms button one last time to confirm submission

• You will be presented with a screen that confirms your submission and provides a Submission Confirmation Number

Page 13: Kemper Senior Solutions Trouble Shooting › docs › Kemper Senio… · • Nomoreforms Help Desk is available from 8 AM EST –7 PM EST Monday – Friday for any technical issues/questions

• Nomoreforms Help Desk is available from 8 AM EST – 7 PM EST Monday –Friday for any technical issues/questions via phone and email

• The Help Desk phone number is 800‐686‐8279 and email address is [email protected]

• The Help Desk information is at the bottom of all web screens presented to the Broker and Kemper Senior Solutions

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